Pacific Packaging Australia レビュー 1,952

TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Purchased industrial thread via the website. The process was easy and freight arrived in a timely manner. Would do business with them again

5つ星のうち5の評価

i ordered via internet and paid and goods arrived and were dropped at one of the delivery points i suggested in the comments section of the order. very pleased with this company as many other companie... もっと見る

企業が回答しました

5つ星のうち4の評価

My order was a simple, single item order. When my package of 1 bag with frame arrived it only came with 6 parts. 4 x short 2 x long. I need another 2 x long sent asap. To put together the frame. Ve... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazed at the speed at which our goods arrived . Very impressive . Kindling bags are impressive and consistent size allowing us to ensure quantity remains consistent . Thanks again Allan

企業が回答しました

企業情報

  1. 包装用品店
  2. 企業間サービス
  3. 包装会社
  4. ビニール袋提供業者
  5. ポリエチレン・プラスチックシート提供業者

Pacific Packaging Australia について

当該企業による記述

Pacific Packaging Australia

ISO 9001:2015 Certified • Trusted by Australian Businesses Since 2014 • 5-Star Rated on Trustpilot

Pacific Packaging Australia is a proudly family-owned business providing reliable, industrial-grade packaging solutions to businesses nationwide. First established as Brisbane Bag Company in 2014, we’ve grown into one of Australia’s most trusted suppliers by focusing on quality, consistency and exceptional customer care.

Why Choose Pacific Packaging Australia?

We’re more than a packaging supplier, we’re a long-term solutions partner. Our ISO 9001:2015 certified quality system ensures every product meets strict performance and durability standards. We service industries across construction, agriculture, landscaping, transport, logistics, manufacturing and more.

Our Products

  • Bulk Bags: Safe, heavy-duty FIBC solutions for transporting and storing bulk materials.
  • Woven Polypropylene Bags: Reliable sacks for grains, firewood, feed, aggregate, and general industrial use.
  • Garden Waste & Skip Bags: Strong and reusable bags for landscaping, green waste, and renovation jobs.
  • Strapping, Tapes, and Pallet Wrap: Everything you need to secure pallets and freight with confidence.

Australia-Wide Service

With warehouses in Melbourne, Brisbane, Perth, Townsville and Sydney, we deliver fast and efficiently across Australia. Our online store offers secure checkout, transparent pricing, real-time stock availability and bulk-buy discounts.

Driven by Service & Sustainability

Sustainability is core to how we operate. We partner with ISO-certified manufacturers who prioritise recyclable materials and responsible production. We follow the waste hierarchy — reduce, reuse and recycle — to minimise our environmental footprint across the supply chain.

Our friendly, knowledgeable team is here to support businesses of all sizes, from first-time buyers to large-scale operations needing customised solutions. We also offer a price beat guarantee and are proud to hold a 5-star Trustpilot rating for reliability and customer experience.

Learn More

Explore our full range and experience the Pacific Packaging difference at www.pacificpackaging.com.au

Your Trusted Partner in Packaging Solutions

当該企業による記述

Delivering Quality, Service, and Reliability – Every Time
At Pacific Packaging Australia, we pride ourselves on providing ISO-certified, high-quality products backed by exceptional customer service. From woven polypropylene bags to bulk packaging solutions, we’re committed to delivering reliability, value, and peace of mind to every customer, nationwide.

Price Beat & Satisfaction Guarantee

We don’t just promise quality — we back it up.

We don’t just promise quality — we back it up.
At Pacific Packaging Australia, we’re committed to providing exceptional value and service. That’s why we offer a Price Beat Guarantee — if you find a lower advertised price on an identical product, we’ll beat it. Additionally, our Satisfaction Guarantee ensures that if you encounter any issues with your order, our team will work diligently to resolve them, ensuring your complete satisfaction with your purchase. Our customers trust us for: • ISO 9001 certified quality standards • Fast nationwide shipping • Friendly, responsive support • Hassle-free replacements or credits when things go wrong Shop with confidence — we’ve got your packaging needs covered.

連絡先

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4.8

優良

TrustScore 5段階評価の5

1952件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

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5つ星のうち5の評価

Orders are always processed quickly

Orders are always processed quickly,
Great customer care and thats why I buy from this business.

2025年12月15日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Alistair, it's our pleasure to provide you with great customer service. We look forward to your next order when you're ready. Thanks for your very kind review.

5つ星のうち5の評価

Great product

Great product, fast and cheap shipping
The bags are very sturdy and Great in my line of work

2025年12月15日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Harley, we're pleased to hear you love the garden bags and they are suitable for your business. Thanks for your very kind review.

5つ星のうち1の評価

The customer service was awful

The customer service was awful. They lost my package twice and proceeded to send rude emails accusing me of stealing the delivery! The first order never arrived they offered a refund and I purchased again with extra delivery to ensure next day. It never arrived. Then both deliveries arrived on the same day, even the one I had been refunded for and they accused me of stealing! Absolutely disgusting customer service including the way the emails were worded. Do not use this company

2025年12月8日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hello Marie and Joanne.

I will address you both as the said order was made under Joanne's name but the review was posted under Marie's.

I'm sorry you feel the customer service provided was "awful". Our team, whether it be in Melbourne, Brisbane, Sydney or Perth, have very high standards of customer service. Our team will always go above and beyond to help our customers whenever unexpected issues arise even when those issues are out of our control (i.e delayed or lost deliveries by carriers). Really, we are not obliged to provide these "extra services" to our customers once orders are shipped and in the hands of carriers, but we are more than happy to provide these services as we value every customer - yourself included.

What you fail to understand is all the work that entailed behind the scenes to ensure you received your bags in a timely manner. This was in part due to the desperation of your needing the bags due to the "forecasted flooding" that never eventuated. Yes, we understand you're acting on the news reports of expected flooding and we have acted accordingly in that regard. Our team, and people outside of our team, have done everything in their power to get you the bags so you could prepare as best as possible.

In saying that, I would like to clear up some false accusations on your part and set the record straight as we don't take to false claims regarding our team members or customer service lightly. Please see below.

1. Your claim we accused you of stealing: This is categorically false. An email was sent to you requesting payment for the 400 extra bags you eventually received. The email had an invoice attached for those 400 bags requesting you do the right thing and pay for them. At that point in time, you still had the bags in your possession with no insight from you as to whether you wished to keep them or wished Pacific Packaging to organise a return. When you eventually replied to our email, it was during the Christmas closure period (27/12) in which you accused us of accusing you of "stealing". Nowhere in our email do we "accuse" you of stealing. This is false and slanderous. The email was simply requesting payment for the extra 400 bags if you so chose to keep them. If you do not wish to keep the extra bags, our team is only too happy to organise a return. If you have in fact used those bags, then you will need to pay for them.

2. Regarding the "extra or express" delivery you claim to have paid: Just so there's clarity, all our shipping is express. Whether it's StarTrack or TNT or any other carrier, the shipping is express. All the different carriers have their set pricing. We do not set the shipping costs, we only pass on what the carriers charge. If you paid a little more for a different carrier, that does not mean you paid for guaranteed "next day delivery". Please don't conflate the two. What you paid for is that particular carrier's fees and their specified ETAs. If that carrier specifies an ETA for the next day or in 2 days, then we pass this information onto our customers. This gives our customers an indication as to when they can expect their delivery. Again, this does not guarantee you will receive your items on those days, rather it is an estimation as the name suggests. In case you weren't aware, ETA stands for ESTIMATED TIME of ARRIVAL.

3. Your email claims we're "blaming" you for receiving the lost packages: Another false accusation. We have never blamed you for anything. It's one thing to address certain matters in our email but to simply fabricate issues is dishonest and deceitful on your part. You're in fact doing everything you're accusing us of. This is called projection. Nowhere in our email did we blame you for anything that's transpired with your 3 orders.

I will finish with this, we wholeheartedly reject your review and email. Our team has done everything right to help you in these unfortunate circumstances.

5つ星のうち5の評価

I bought a bale of twine

I bought a bale of twine, 750 metres of GP-240. The twine arrived fast, two days to my door. And the twine is tough stuff. If I use up 750 meters around the house I will buy more.

2025年12月16日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Murray, thanks for your great review of our twine and service. We're happy to hear the twine has worked well for you. We look forward to providing you with more great items when you're ready to order again.

5つ星のうち5の評価

Fast and easy

Fast and easy, always reliable

2025年12月11日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Ilze, thanks for your kind review. We're happy to hear your items were delivered quickly. Happy to provide you with great service also.

5つ星のうち5の評価

The information was accurate and the…

The information was accurate and the parcel arrived on time and in good condition, thank you

2025年12月9日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Deb, we're happy to hear your order was delivered on time and in good condition. We appreciate your kind review and hope you're happy with your items.

5つ星のうち5の評価

When ordering it is always a smooth…

When ordering it is always a smooth transaction. Any enquiries are met timely and with great advice. Boxes always arrive quickly and in good condition.

2025年11月25日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Diane, thank you for your wonderful and detailed review. Our team is always happy to help whenever needed. We hope you're equally as happy with your items.

5つ星のうち4の評価

Okay

Nothing to review

2025年11月24日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Angelo, thanks for taking the time to provide some feedback and for your kind review.

5つ星のうち5の評価
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi John, always glad to hear when our customers find it easy and fuss free to navigate our website. Also glad to hear your items were delivered quickly. We hope you're equally as happy with them. Thanks for your kind review.

5つ星のうち5の評価

Order was easy

Order was easy, delivery on time.

2025年11月28日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Doug, thanks for your kind review. We're glad the ordering process was easy and without issue. We hope you're happy with your items.

5つ星のうち5の評価

Easy website to use and kept informed…

Easy website to use and kept informed of status of shipment while being able to track it. The product arrived in the estimated time frame. Overall, a positive experience.

2025年11月20日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Callan, glad to hear your order and delivery of the items went smoothly and without issues. Thanks for your very kind review.

5つ星のうち5の評価

Easy to use webstore,cheap

Easy to use webstore,cheap, lightning quick postage, here overnight

2025年11月26日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Russell, thanks for choosing Pacific Packaging for your load restraint needs. Glad to hear you're happy with the products and the whole process from ordering to delivery went smoothly. Thanks for your very kind review.

5つ星のうち1の評価

I never received my items

I never received my items

2025年11月25日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Charly, thanks for your feedback. I have just emailed you a POD - proof of delivery - showing your items were delivered within 2 days of placing your order. It'll be much appreciated if you could review the review you gave us to reflect the service provided from Pacific Packaging. Thanks.

5つ星のうち5の評価

Positive Experiences

Quick delivery, great range of products, easy to navigate website

2025年11月24日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Andrew, thanks for your very kind review. It's always great to hear when our customers have a positive experience on our website. We hope you're happy with your items too.

5つ星のうち4の評価

I would have given them five stars only…

I would have given them five stars only they are always short on their count I ordered five hundred bags and they were short 7 bags

2025年11月21日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Max, thanks for your feedback and review. We'll have to look into this issue with our Brisbane team to see where the problem arises regarding the pack quantities. A sales team member will email/contact you in the coming days.

5つ星のうち5の評価

I ordered my firewood bags on the…

I ordered my firewood bags on the Friday ,they were here early Monday morning always on time never been a problem great company

2025年11月21日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Raymond, great to hear your bags were delivered promptly. It's our pleasure to provide you with great service also. Thanks for your very kind review.

5つ星のうち5の評価

A Plus Service.

Always great service from pacific packaging and quality fire bags too!

2025年11月20日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi David, happy to hear you received great service from us and you're equally as happy with the firewood bags. Thanks for your very kind review.

5つ星のうち5の評価

fast delivery

fast delivery, goods as expected quality wise.

2025年11月20日
Pacific Packaging Australia ロゴ

Pacific Packaging Australia からの回答

Hi Jerome, glad to hear your items were delivered promptly. Also glad to hear you're happy with your bags. Thanks for your kind review.

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