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Pack and Load did excellent work. The move was smooth.

We used Pack and Load to pack and then unload our POD when we relocated across country. On both ends the crew was timely & efficient. The crew that packed up our POD did an amazing job of packing the POD to utilize all the space and get all our belongs in. We also received a phone call prior to the crew's arrival with a time window which enabled us to plan accordingly.

The movers opened a stationary door, ruining it. I have to contact them first thing in the morning to fix it! I just sold my house, about to move out and this is really bad. They packed a framed print that I advised was staying here. They left alot of tape, cardboard, drink cans and paper wads all over the house and driveway. In all honesty, the guys were nice enough but the aftermath is unacceptable.

Nigel and Carlos were wonderful.very professional and very hard working. I would definitely use this company again.

The guys did a great job packing and loading all my stuff. They worked very efficiently. Moving can be pretty stressful but this service took off so much stress. I highly recommend this company!

This was a great experience. From Danielle working with me on the quote, which was exactly what I was billed. She was helpful and pleasant. On moving day the 2 gentleman who arrived were also very professional, efficient and helpful. They finished on time, the PODS was packed really well
Moving especially long distance, and this experience was the least stressful part of the move.

The gentlemen that unpacked our POD were so efficient and careful with the unloading and placement of the furniture. They were done in a very quick time frame and were also very friendly!! They did an awesome job!!

The movers were timely, professional, friendly and very competent. They were very careful with my belongings and I would definitely use their services again.

Ethel Spivey

Movers took great care of my items making sure to wrap them and load them safely. They packed the POD so well I actually had extra space. They completed the move within the time quoted. I will look into using them to unload at my end destination if the service that area. And I would defiantly refer them to others.

Excellent service and outstanding local movers! With all the stress of moving out of state, this was one of the best companies to help with the process. They are very familiar with moving in PODS; I had one point of contact throughout the process and excellent communication about expectations and timeframes. Movers arrived on time. The team was very friendly and efficient in loading the PODS! They made the entire loading process smooth and better than expected. Highly recommend.

The one star is because the furniture was properly wrapped and loaded into the POD. However, that is the only aspect of the service that went well. (1) The packers were not professionals and not local and arrived at 7:45pm; I was told they would arrive my noon. (2) My linens were used as packing material because they did NOT have the correct or enough proper packing materials. (3) The boxes were NOT labeled by room or content. (4) The boxes I ordered (4 - dish packs) were not the boxes that were used. (5) The crew was not professional. They were polite enough and again, the furniture "wrap" and packing of the POD went well. However, I am bad dreams about unpacking my household goods. If I could submit photos of how poorly the goods were packed - I would but doesn't seem to be an option with this review. Bottom line - meet your packing crew prior to the actual pack date and make sure the correct materials and boxes are purchased and used. This was my 17th move and I truly wish I had packed my household goods myself and only had the crew load POD.

Pack and load services were excellent! They were instrumental in helping us pack up our family member’s home and made what could have been an overwhelming process much easier. They arrived on time, worked efficiently, and completed everything within the agreed-upon timeframe.

The entire team was professional, dependable, and hardworking from start to finish. We truly appreciated their help and would absolutely recommend them to anyone needing packing or moving assistance. Thank you for showing up on time, working so efficiently, and providing such professional service!

The crew was great. They were on time and worked diligently to finish the packing, although they needed an additional two hours. At the end, I saw that they had 10 unused paper pads remaining, but I was charged for all 30 pads on the final bill. I contacted the billing department about the discrepancy between the final bill and the actual amount that should have been charged, but I never received a response.

Overall, the packing, loading and unloading went well it was worth the cost and coordination headaches (aligning PODS and the teams). There some superlatives and some disappointments.

We had three events-two packing and loading and one unloading.

Positives
Danielle, our booking agent was superlative: attentive, reliable (always returned calls), had excellent communication skills. She is the reason we used Pack and Load.

The option to estimate the number of boxes with refund of unused ones was a selling point. We did receive a sizable refund-nice bonus.

The central team did connect with us before and during the events.

Negatives
The teams contracted did not seem to match those proposed.
Some of the teams were notified only the day before the events.
Central team had difficulty communicating with the teams on the day of the events.
Third team, through no fault of their own, was delayed due to the prior job running over time and Boston traffic on a Friday afternoon. They arrived four hours later than promised. The central team was unable to connect with the team to update their ETA. We did get a hold of them central team did promise to reschedule replacement team.

We unloaded 95% of one moving pod.

Team one was excellent with their packing. Team two was less so with glassware breakage and unprotected chair upholstery becoming stained. Team three was careful in unloading our large items.

The guys came on time they were professional and did an excellent job packing our belongings safely as to not be damaged during transit. I would recommend them highly!

The three men crew were very professional. They worked diligently without complaint. They took care and wrapped every piece of furniture. I have a lot of heavy furniture too. They were able to load my pods like a perfect fitting jigsaw puzzle. I hope they are the ones picked to unload my furniture in a couple of weeks. I highly recommend this company!

The (3) men who were here were wonderful, I would highly recommend.

Arrived when they said. Were amazing and efficient...loaded up everything within the time frame agreed

We had such great crew with Jody and his team. They were very knowledgeable, flexible and professional. It made the process very easy and would love to use them again.

Thomas and Nazz were amazing, professional & timely. They exceeded our expectations