Pack Up + Go レビュー 

673
•
TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

“Boise, Idaho was a huge home run of a trip planned for me by Pack Up + Go! Boise was clean, felt safe, and had such friendly people who made it easy to simply ENJOY the city and the people who call i... もっと見る

企業が回答しました

5つ星のうち5の評価

What made our experience great was that in spite of the rain Pack Up + Go had things planned for us we didn’t do everything but we did most of them. Also they provided places to eat and things to do... もっと見る

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5つ星のうち5の評価

the destination was great as was the bed and breakfast the places booked for dinner reservations were excellent as well as the tours that were booked also many of the suggestions were spot on... もっと見る

5つ星のうち3の評価

The hotel where we stayed was very nice. I didn't care for the fact every restaurant only had seafood. there wasn't much to do. The history was very interesting, but I guess I expected more than Beauf... もっと見る

企業が回答しました

企業情報

  1. 旅行代理店

Pack Up + Go について

当該企業による記述

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

連絡先

4.7

優良

TrustScore 5段階評価の4.5

673件のレビュー

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ネガティブなレビューの 100%に回答しています

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4.7

すべてのレビュー

(673)

過去12か月のレビュー数: 150件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

My 65th birthday surprise trip

This was the most exciting, fun filled trip I’ve ever been on! Pack and go did a phenomenal job making sure all accommodations were met and recommending fantastic restaurants. So many sites to see and believe me, we tried to see them all! Made my 65th birthday so memorable. My daughter and I had a blast! We will definitely be planning another trip soon. Thank you so much!😊

2026年9月2日
Pack Up + Go ロゴ

Pack Up + Go からの回答

We love to hear this! Isn't it amazing to have someone else do all of the planning on your birthday?! It makes celebrating that day even more special because it's all a surprise, planned by someone who really knows you! Knowing that you got to share this excitement with your daughter is even more special. Let's do an annual mother, daughter trip! Where to next year?!

5つ星のうち4の評価

Off to Philly!

We had such a wonderful time on our trip to Philadelphia! It was a great experience getting to explore the city, see the sights, and spend some quality time together. There were so many memorable parts of the trip, and the spa was definitely one of our favorite experiences.

The B&B was lovely, clean, comfortable, and had a lot of charm. We did quite a bit of walking, and gave us a chance to see more of the city along the way.

Overall, we really enjoyed Philadelphia and are so glad we took the trip. We appreciated how easy the planning process was and all of the help we received throughout the trip. It was a fun and memorable getaway to celebrate my mom for her Birthday, and we’re grateful for the experience!

2026年8月26日
Pack Up + Go ロゴ

Pack Up + Go からの回答

Thanks for taking your trip with us for your mom's birthday! We are so happy it was a fun experience for both of you!

5つ星のうち5の評価

Great Experience

I may have been hesitate at first, but this was a great experience. All of the pre-bookings and plans that were done were amazing, even their suggestions made everything so easy and made the experience worth while. I will definitely be using them again in the future.

2026年8月28日
Pack Up + Go ロゴ

Pack Up + Go からの回答

Thanks so much for the kind words! We can't wait to send you on another getaway soon!

5つ星のうち5の評価

Amazing at every turn

What a wonderful vacation! Given how perfectly suited to our style all of our experiences ~ and our amazing hotel ~ were, it's hard to believe the team made it possible with responses to just a few simple questions. We were elated with everything and appreciated the thorough, easy-to-follow folder of materials as a guide. What a way to travel!

2026年6月4日
Pack Up + Go ロゴ

Pack Up + Go からの回答

We love hearing this! So glad it was a memorable trip! Here's to the next one!

5つ星のうち5の評価

Honeymoon

We used Pack Up & Go for our honeymoon and we are over the moon with the service we received! They booked us at the Perdido Beach Resort in Orange Beach, Alabama and we were treated like royalty! The Pack Up & Go team checked in with us multiple times during our stay and made reservations for several things for us… we definitely recommend letting them handle your next trip!!!

2026年8月14日
Pack Up + Go ロゴ

Pack Up + Go からの回答

This made our day! We couldn't have been more thrilled to be part of such a special trip, and we're so glad it was just what you wanted! We can't wait to plan another for you soon!

5つ星のうち5の評価

We love using pack up and go to…

We love using pack up and go to celebrate our anniversary. This year was a truly wonderful trip filled with fun activities, great food, and some much needed relaxation. We can’t wait for our next trip!

2026年8月20日
Pack Up + Go ロゴ

Pack Up + Go からの回答

We're so happy to have planned another trip for you, and SO excited to hear that you loved it! Happy anniversary again, and we can't wait to plan another getaway for you soon!

5つ星のうち5の評価

What a fun way to take a trip

What a fun way to take a trip! The planners were very responsive and everything was very much to our tastes. They gave us lots of suggestions to fill our time in addition to the planned activities. (We didn't have time to do much more than what they planned. But now we have suggestions for a return to the city we visited!) My only suggestion to the planners is asking if guests have travel accounts with any airlines for preferred boarding in addition to TSA precheck. Being able to board earlier has its perks, too.

2026年8月16日
Pack Up + Go ロゴ

Pack Up + Go からの回答

We are so glad you had a great time on your surprise trip! Unfortunately, airlines have a tendency to spoil surprises, so we recommend adding your frequent flyer number to the trip when at the airport. We'd love to work on another trip soon!

5つ星のうち5の評価

with both of us being in the industry…

with both of us being in the industry it was so refreshing to have someone else plan the trip! IM hooked! Are you hiring?? :)

2026年8月20日
Pack Up + Go ロゴ

Pack Up + Go からの回答

Thanks so much for taking a trip with us! We hope to plan many more getaways for you in the future!

5つ星のうち5の評価

Could not have been better!

Our trip was perfectly catered to our interests! It was by far better than any trip my husband and I would have would have put together ourselves. The fact that the scheduled events were included in the price made it really nice, too! We'll definitely be taking another trip with them.

2026年8月26日
Pack Up + Go ロゴ

Pack Up + Go からの回答

That's why we love planning trips for our travelers! Let us handle all of the planning so you can just focus on each other and making memories! All of our trips coming with at least 1 prepaid activity in our travelers itinerary that is tailored to their specific interests. Our trip planners use your pre-trip survey to make sure your trip is unlikely anyone else's, completely personalized to you!

5つ星のうち2の評価

Disastrous Second Trip

This is my second trip with Pack Up + Go, and my experience the second time was VASTLY different than the first. There were three issues I had with this trip:

First: We signed up for an Outdoors Road Trip, and that is decidedly NOT the trip that was booked. The website states that for Outdoor trips, cabins, BnBs, or boutique hotels are booked. They had us in a chain hotel in the middle of a large city downtown. We had exactly ONE activity booked for the entire trip. The suggested packing list included swimsuits, beach towels, and activewear. Our first night they had a dinner reservation for an upscale restaurant, which we had to change because none of us had packed appropriate attire. Our itinerary had a day trip to a "nearby" (45 minute drive) town -- a town that had accommodations that much more closely matched what we thought we'd be getting based on the trip description. Why they didn't just have us stay in that town, I will never understand.

Second: The suggestions for places to visit or things to do were abysmally under-researched. They specifically mentioned in the packing list email that our hotel had an indoor pool that we could enjoy; that pool has been drained of water for over a month. They suggested we visit a bookstore that has been permanently closed for who knows how long. Several of the stores and markets were closed on the days that we were visiting. As a result, we had to create our own itinerary for much of the trip.

Third: They charged us for expenses that were not actually incurred. When I asked for a breakdown of how funds were allocated, I noted a $90 charge for valet. When speaking with the hotel concierge, I learned that the parking/valet were included in the room price, so that $90 was entirely erroneous.

When I contacted customer service about the issues we had with our itinerary, they did return the $90 charge and half of the service fee. That said, I will likely not use this service again. A word of caution if you do decide to move forward:
1. Be SPECIFIC about what you do/don't want to do, and how you want the budget to be allocated (i.e. I would rather stay in simpler accommodations and have more money for tickets/experiences).
2. Even if you have no issues with your trip, ask for a copy of the budget allocation so that you can ensure there were no erroneous charges.

2026年8月17日
自発的なレビュー
Pack Up + Go ロゴ

Pack Up + Go からの回答

Hi Hailee, We're sorry to hear that this is still your feeling despite our previous efforts to address your concerns privately. We understand your frustration and want to assure you that we take your feedback seriously. If there's anything else you'd like to discuss or if you have further concerns, please don't hesitate to reach out to a member of our Customer Experience team. We're here to help!

5つ星のうち5の評価

The booking process was so easy with…

The booking process was so easy with Pack Up + Go. I am a busy full time working mom and I always have to schedule/plan everything. I LOVED (and cannot stress enough) that I did not have to plan a single thing. Everything was done for me. Great city and variety of activites with my 4yr old.

Everything was great and cannot wait to use Pack Up + Go again!

2026年8月9日
Pack Up + Go ロゴ

Pack Up + Go からの回答

It's so amazing when you can hand over all of the planning to someone else + just focus on enjoying the moment with your family! We are so happy you had such a wonderful time on your trip with us! We love planning family trips to include the little ones, being a part of family memories is so amazing + why we love planning travel! Where will we send you next?!

5つ星のうち5の評価

This is the least stressed I have ever felt about planning a trip.

I had this planned for my husband and I's 10 year wedding anniversary. We took a trip into New England and road tripped our way down the coast! It was absolutely amazing. Everything from them planning and communication, the flights, hotels and bed & breakfasts, the prepaid activities, the dinner reservations, and the big white folder of literally EVERYTHING we needed to know. So organized to make everything flow perfectly. Definitely will be using them again in the future!

2026年8月17日
Pack Up + Go ロゴ

Pack Up + Go からの回答

We love to hear this! Isn't it amazing when you can hand all of the planning over to someone else + just focus on the important part, making memories?! You should be focused on each other when celebrating your wedding anniversary, not worried about finding the best activities/restaurants to go to. Let us handle that! It's so lovely to hear that your itinerary felt personalized to you! Our planning team does their best to make sure every trip is personalized and tailored to the travelers' interests using their Pre-Trip Survey responses. The real question now is, where should we send you for your 20th anniversary!

5つ星のうち5の評価

Bucket List Experience

I saw this on a social media ad and added it to my bucket list. If you have to be in control of every detail, this is NOT for you. For those of you that are very sporadic and adventurous, this is for YOU!

2026年8月8日
Pack Up + Go ロゴ

Pack Up + Go からの回答

Wow! We're so happy we were able to help you complete a bucket list item! Hopefully we can plan another adventure for you some day.

5つ星のうち3の評価

Not worth the money I paid

I can say this was definitely not worth the $1400 total that I forked out for this experience. First, my budget was a road trip for $1000. Second, I was charged $100 in taxes. Third, gas and food was $200-300 more and NOT included. Fourth, Pack Up’s service fee was $229.

I reviewed the website for the cabin (which were tiny houses on wheels), the price was $269/night FEES INCLUDED. Apparently, Pack Up paid an extra $140+ in fees. The experience of all day kayaking was as expected, even though I brought my own kayak and only utilized the shuttle service for myself. My friend needed a rental and shuttle was included. Food and gas was NOT included,

Originally, this trip was solo, and I would have been extremely disappointed in the experience. It was nothing that I haven’t already done on my own, including kayaking on this particular river. I also have a small camping trailer. However, I ended up bringing a friend and it was an exciting experience for her, but even she said, not worth $1400.

IF I EVER choose to use Pack Up + Go again, I would do a flight out of my home state. Earlier this year, I used “Journee” for an international experience and got 8 days in Spain, flight included for $2100.

2026年8月7日
Pack Up + Go ロゴ

Pack Up + Go からの回答

Hi Jennifer, thank you for taking the time to share this feedback. We're so sorry the overall value of the trip didn't land the way you'd hoped.

We're glad we were able to connect directly over email to walk through the full cost breakdown. We appreciate you being open to that conversation and want to reiterate that we take pricing transparency seriously. If anything from that discussion still feels unresolved, our team is always here to keep talking it through.

We're grateful you gave Pack Up + Go a try, and we'd love the chance to plan something for you again that feels like a better fit for your budget and travel style.

5つ星のうち5の評価

Just got back from New Orleans our…

Just got back from New Orleans our experience there was so much fun. We had a blast. The dinner places i that was chosen was great. We went on a swamp ride. We did the Mardi Gras display. It was wonderful everything about it was wonderful thank you so much pack and go.We can’t wait to plan another trip !

2026年7月28日
Pack Up + Go ロゴ

Pack Up + Go からの回答

We love to hear this! Thank you for letting us plan a surprise getaway for you + we're looking forward to more adventures in the future!

5つ星のうち5の評価

Absolutely recommend

Absolutely recommend. There is not one thing I would have changed about our experience. It was so nice to not have to make any decisions. We will be using this service again. And I have so many friends wanting to try it now. Thank you!!!

2026年7月20日
Pack Up + Go ロゴ

Pack Up + Go からの回答

Thank you so much for sharing your experience with us! We're so happy you enjoyed your trip + can't wait to plan more for you + your friends in the future!

5つ星のうち5の評価

We had a great time on our trip

We had a great time on our trip! Pack Up + Go was easy to work with, checked in multiple times to make sure everything was going well, and just made it a fun experience. I can’t wait to book our next trip!

2026年7月31日
Pack Up + Go ロゴ

Pack Up + Go からの回答

We love to hear it! Isn't it great when someone else does all the planning and you just get to relax? I'm so happy that you felt supported by our team as well! Our 24/7 traveler support team is there to make sure you never feel left in the dark. If something pops up, we've got you covered. Where should we send you next?!

5つ星のうち5の評価

Let them do all the planning and then just GO!

I loved the surprise element. The amount of research that I didn't have to do before made it that more special. The information provided was thorough and well presented. They also made sure to include as much from our preference sheet as they could.
I also appreciated that they were available for any questions and their responses were very personal.

2026年7月26日
Pack Up + Go ロゴ

Pack Up + Go からの回答

Isn't it amazing when you can travel and all of the details are already taken care of? That way, you can focus on the important part, making memories! We love to hear that you felt supported through all phases of your trip! Our 24/7 travel support specialists are there to make sure you aren't alone! Feel free to always reach out to them via phone, email, or text if you have questions, want to make changes, or run into any unexpected issues! Where should we send you next?!

5つ星のうち5の評価

Amazing!!

Our experience was nothing short of amazing and we will be repeat customers once we have our fall schedules put together! The surprise element was extremely fun, we enjoyed that dinner reservations were in already in place, and the days had one booked excursion for just a few hours to not overbook the day so that we could explore the rest of the day. The planned activities aligned with what we enjoy as well! The hotel was lovely and perfectly located.

For constructive feedback, I would pay close attention to the age brackets of the travellers when booking restaurants. One of the restaurants we went to had great food, wine and service, but the average age of the clientele before we walked in was around mid 20s and the noise level made it impossible to have a conversation.

Aside from this very minor piece of constructive feedback, we had a blast and we will book again!

2026年7月30日
Pack Up + Go ロゴ

Pack Up + Go からの回答

We're so glad you had such a great time on your trip with us! We love taking in constructive feedback from our travelers because it helps improve the entire experience! If you travel again with us, always feel free to reach out to us before, during, and after your trip to tell us what you think or if there is anything else we can do to improve your trip experience :) Our 24/7 customer support team is ready to help make sure your trip is smooth + special! We can't wait to send you somewhere else!

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