Paint is a little on the expensive side, but you get what you pay for. Website beautifully designed and easy to choose the wonderful collection of wall and wood coverings. Amazing service and packagi... もっと見る
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I saw their gorgeous colour palette in a magazine. Then ordered their colour scheme / booklet, which is completely free (not paying the postage either). Received in two days, fantastic service. I love... もっと見る
Bought a fan deck which was very disappointing and didn't cover a lot of the P&P range. Emailed two customer service addresses to request a return. Didn't get a reply from either. Yes the paint is goo... もっと見る
企業が回答しました
Details online clear and informative. Colour details very good which made it easier for me to match the different colours. Our decorator said the paint was exceptional as it went on so smoothly... もっと見る
企業が回答しました
企業情報
当該企業による記述
We offer a refined palette of 180 unique paint colours in five superlative finishes, all of which are manufactured to exceptionally high standards in the UK.
連絡先
SW3 3NT, London, 英国
- paintandpaperlibrary.com
4.6
優良
646件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great paint but no returns accepted
The paint was great but I didn't realise the size of the 750ml tin would be so small. I called to try and send it back and order the 2.5l instead but they wouldn't accept returns even though the tin was unopened and undamaged. It was a shame so used the paint anyway and it was great, and good quality. I would order again just be extra sure that the colour and tin size is what you need as I didn't realise I would be stung that way!
2025年12月13日
Paint & Paper Library からの回答
Dear Gemma,
Thank you for taking the time to leave this review.
We really do appreciate your comments, it is always so lovely to hear positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint.
We are sorry that you are unhappy with our returns policy. At Paint and Paper Library every tin is made to order, so when you place your order with us the paint finish is handpicked by one of our dedicated team members and tinted to the colour that you have ordered. In turn our customers can rest assured that the paint is fresh in the can and that we are actively trying to lower our environmental footprint by only tinting the colours that are required.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
This company gives you a fantastic Customer Experience
This company gives you a fantastic customer experience. Fabulous Wallpapers shown with the paint colours which bring out the best look. Takes away the stress, trial and worrying about getting it wrong.
2025年12月7日
Paint & Paper Library からの回答
Dear Janette,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the customer experience we strive to deliver for choosing wallpaper and paint colours.
Thank you again for sharing your feedback with us and we hope that you continue to enjoy using our products.
The Paint and Paper Library Team
Paint & Paper Library からの回答
Dear Jim,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library packaging as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Took ages for the sample card to…
Update: I appreciate that it may not have been Paint and Paper Library's fault about delivery time, but it still meant I had to look elsewhere rather than consider their palate.
Whilst I'm pleased to hear that in-depth information can be found in the Colour Atlas, which sounds ideal, I'm somewhat dismayed that one has to pay for this item in order to judge properly whether the colours might be right for the job. To pay for something prior to deciding on a service seems odd?🤔
However, I'm glad to hear that the colour card is an accurate representation of the colours and can be relied upon for one's intial assessment.
Took ages for the sample card to arrive, so I had already had to select colours elsewhere.
No information about the colours or how they would sit with other colours or orientation of the room, so difficult to visualise them in situ. As tester pots can add up, I'd appreciate some more info beforehand.
2025年12月5日
Paint & Paper Library からの回答
Dear Valerie,
Thank you for taking the time to leave this review and I am very sorry to hear you have had a very poor experience with our delivery service on this occasion.
The Colour Card does provide the truest representation of the colour itself and we do offer suggested pairings on our website. We also have a Colour Atlas available to purchase, where you can explore the Paint & Paper Library palette. Each page provides suggestions of contemporary and classic combinations from our colour experts for each shade within the palette.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Paint & Paper Library からの回答
Dear Serena,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Architects eggshell is comfortably the…
Architects eggshell is comfortably the worst paint I’ve ever used, and the most expensive! Takes 4-5 coats to provide a decent cover over primer and finish isn’t hard wearing. Save yourself time and money and get a similar colour from Dulux or Valspar Premium
2025年12月13日
自発的なレビュー
Paint & Paper Library からの回答
Dear John,
Thank you for taking the time to leave this review. I am very sorry to hear you are disappointed with Paint and Paper Library's paint performance and we would very much like the opportunity to help further so please email us on info@thelittlegreene.com and we can look into this further for you.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Beautiful quality paint
Fast delivery and beautiful eggshell paint. High quality, low odour, fantastic coverage. Will definitely use again.
2025年11月29日
Paint & Paper Library からの回答
Dear Adele,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Paint & Paper Library からの回答
Dear Amanda,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Quality company
Quality paint, competitively priced, delivered incredibly quickly and a lovely behind the scenes team. What more could you want! I will definitely be a returning customer.
2025年12月3日
自発的なレビュー
Paint & Paper Library からの回答
Dear Nicola,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, especially the high standard of Customer Service we strive to deliver. It is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.
Thank you again for sharing your feedback with us and we hope that you continue to enjoy using our products.
The Paint and Paper Library Team
Super range of paint colours
Super range of paint colours and excellent quality paint.
Rather more expensive than some other ranges, but the quality I think is worthwhile.
Delivery was quick and the paint arrived when promised.
2025年10月3日
Paint & Paper Library からの回答
Dear Peter,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.
Thank you again for sharing your feedback with us and we are delighted you feel the expenditure is worth the high quality product and service we provide.
The Paint and Paper Library Team
Quick & Efficient
2025年11月12日
Paint & Paper Library からの回答
Dear Ian,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Excellent paint
Beautiful colour (Rose Cluster) and wonderful paint formulation - one coat really does suffice!
2025年11月10日
Paint & Paper Library からの回答
Dear Alpha,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paint finishes and colours as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Paint & Paper Library からの回答
Dear Neela,
Thank you for taking the time to leave this review and I am very sorry to hear you have not received your requested Wallpaper Samples.
I have ordered these direct with the Sample Room and you should receive these in the next couple of days.
Thank you again for sharing your feedback with us and my apologies for the inconvenience this has caused.
The Paint and Paper Library Team
Nice paint but sample pots too dear
I’ve ordered a number of small pots for colour testing before ordering. No complaints about the quality and the speed of sending them, but I do feel these are expensive for what they are. Why not some sort of voucher to use against the purchase of the main order, which would serve to deter people from taking the mickey if the price were cheaper and ordering too many, and at the same time encourage genuine purchasers. Too much paint anyway for a wee test patch, very wasteful. And the cost? Enough for a meal out for a family of 4
2025年11月6日
Paint & Paper Library からの回答
Dear Margaret,
Thank you for taking the time to leave this review! We do appreciate your comments, it is always lovely to hear positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering.
We are sorry to hear that you feel the expenditure is high for our high quality Sample Pots and we have taken all of your feedback on board.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Paint & Paper Library からの回答
Dera Richard,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's paint as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Eggshell finish
I bought the eggshell finish for my farmhouse table legs and chairs ans goes on well nice thickness and thw colour porcelain V ia a blue/grey. No over strong smell goes a long way. Giving it 4 stars only as only just painted and haven't lived with the results long enough to give it 5 stars would buy again
2025年10月27日
Paint & Paper Library からの回答
Dear Rebecca,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Very pleased with my purchase
Very pleased with my purchase.
It arrived the next day! Although the packaging was in a sorry state.
Also purchased sample pots which come beautifully packaged with a paintbrush.!
2025年10月27日
Paint & Paper Library からの回答
Dear Amelia,
Thank you for taking the time to leave this review.
We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering.
We are however very sorry for the poor delivery service you have experienced with our carrier handling on this occasion.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Quality paint…
they were able to supply a paint we used 17 years ago and most importantly it was a perfect match. So their paints don’t fade and are available a long time.
2025年10月24日
Paint & Paper Library からの回答
Dear Paul,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Little Greene, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of enduring paint colours as much as we do.
Thank you again for sharing your feedback with us.
The Little Greene Team
Excellent quality paint
Excellent quality paint, rich pigments and great selection of colours.
2024年11月20日
Paint & Paper Library からの回答
Dear Haydn,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints, in our fabulous range of colours, as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
5 star service of farrow and ball paint…
5 star service of farrow and ball paint delivered.
2025年7月7日
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