Paint is a little on the expensive side, but you get what you pay for. Website beautifully designed and easy to choose the wonderful collection of wall and wood coverings. Amazing service and packagi... もっと見る
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I saw their gorgeous colour palette in a magazine. Then ordered their colour scheme / booklet, which is completely free (not paying the postage either). Received in two days, fantastic service. I love... もっと見る
Bought a fan deck which was very disappointing and didn't cover a lot of the P&P range. Emailed two customer service addresses to request a return. Didn't get a reply from either. Yes the paint is goo... もっと見る
企業が回答しました
Details online clear and informative. Colour details very good which made it easier for me to match the different colours. Our decorator said the paint was exceptional as it went on so smoothly... もっと見る
企業が回答しました
企業情報
当該企業による記述
We offer a refined palette of 180 unique paint colours in five superlative finishes, all of which are manufactured to exceptionally high standards in the UK.
連絡先
SW3 3NT, London, 英国
- paintandpaperlibrary.com
4.6
優良
646件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quality
I ordered samples of wallpaper from the paint and paper library, the samples arrived so quickly and were of excellent quality and information on the products was amazing. Overall the size, quality and information of choice is top marks.
2025年9月16日
Paint & Paper Library からの回答
Dear Amanda,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Wallpaper Sample offering.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Ordered twice, never received any of orders
Ordered twice, never received any of orders. No resposnse to my emails asking where the order was.
2025年9月18日
Paint & Paper Library からの回答
Dear Annalaura,
Thank you for taking the time to leave this review and I am very sorry to hear you have not received your requested Colour Cards on two occasions.
I have ordered these direct with the Sample Room and you should receive these in the next couple of days.
Thank you again for sharing your feedback with us and my apologies for the inconvenience this has caused.
The Paint and Paper Library Team
I recently ordered paint samples…
I recently ordered paint samples from Paint & Paper Library. The colours and the quality of the paints are absolutely amazing – truly inspiring and of the highest standard. Unfortunately, I never received a reply to my email regarding international shipping, so I had to place the order indirectly through a family member. While the products themselves exceeded my expectations, I was a bit disappointed with the lack of customer service response.
2025年9月16日
Paint & Paper Library からの回答
Dear Katarzyna,
Thank you for taking the time to leave this review.
We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint.
We are however very sorry to hear you are disappointed with the lack of response to your email enquiry regrading international shipping. We do have an export team and you can contact us on export.orders@thelittlegreene.com for international deliveries and/or Stockists.
Thank you again for sharing your feedback with us.
The Paint and Paper Library team
paint is wonderful to use
paint is wonderful to use , have done for years . good colour choice . quick safe delivery.
wouldnt use any other .
2025年9月12日
Paint & Paper Library からの回答
Dear Lynda,
Thank you for sharing your positive experience of using Paint and Paper Library paint! We love to hear feedback from our customers, and we’re thrilled to hear that you enjoyed using our range of carefully developed and hand-crafted products.
We really appreciate your lovely comments and hope that you continue to enjoy using our products.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
prompt delivery of the paint chart
prompt delivery of the paint chart, together with very helpful colour ideas. Great colours too!
2025年9月7日
Paint & Paper Library からの回答
Dear Sylvia,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card & Brochure offering.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Paint & Paper Library からの回答
Dear Tom,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Nice company for wallpaper
I've ordered some samples from this company and they came in a lovely paper envelope with a nice letter. Everything was neatly packed and so presentable. It came quicker than I expected it.
2025年9月3日
Paint & Paper Library からの回答
Dear Venus,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Wallpaper Sample offering.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Paint & Paper Library からの回答
Dear David,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library ordering service and fast delivery.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Excellent company
Excellent company. Quick online response and speedy delivery.
Beautiful paper and paints to be found here.
2025年8月28日
Paint & Paper Library からの回答
Dear Deborah,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Little Greene's Colour Card & Brochure offering, as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Little Greene Team
Paint & Paper Library からの回答
Dear Duncan,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint colours as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Paint & Paper Library からの回答
Dear Marie,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Little Greene's Wallpaper Sample offering.
Thank you again for sharing your feedback with us and we hope you enjoy using our products.
The Little Greene Team
Good quality paint
Good quality paint, but colours selection is not as good as other brands
2025年1月12日
Paint & Paper Library からの回答
Dear Linda,
Thank you for taking the time to leave this lovely review! We really do appreciate your comments, it is always great to hear positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint.
We are however sorry to hear our range of colours do not match your expectations and we hope you are able to find your perfect colour.
Thank you again for sharing your feedback with us.
The Little Greene Team
Paint & Paper Library からの回答
Dear Elizabeth,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Great service and beautiful and very…
Great service and beautiful and very useful colour card received
2025年8月15日
Paint & Paper Library からの回答
Dear Christina,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and paper Library's Colour Card & Brochure offering.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Speedy delivery and look like gorgeous…
Speedy delivery and look like gorgeous products. Just ordered the colour card in anticipation of a refresh but will be back
2025年8月8日
Paint & Paper Library からの回答
Dear Carla,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card.
Thank you again for sharing your feedback with us and we hope you enjoy using our products.
The Little Greene Team
Good paints, poor customer service
I am an architect. I am aware that Paper and Paper Library is now connected to Little Greene.
I wanted a Paint and Paper Library colour card to be able to specify these paints. I had difficulties ordering online so I made contact through the Chat, and was promised the chart. I waited several days but nothing was delivered so I called: I was told that, if the card had been promised, it would arrive, and it would come as a parcel so would take 5-7 days. I asked why a parcel for a single colour chart and was told 'because that is what we send'.
Days passed and I received a parcel which contained the wrong information - a Little Greene colour chart plus thick brochures and gimmicky leaflets. If I had wanted Little Greene products, I would have asked. It was infuriating that I had also had to wait for a parcel delivery which included brochures and gimmicky leaflets that I had not asked for or wanted.
I called again to ask for the correct colour chart, and eventually received this after about 10 days.
The delay caused inconvenience and embarrassment in my work activities.
Presumably you want to sell your products, so it is not helpful to your customers to make them feel as if you are doing them a favour by sending them information they ask for, and then take nearly two weeks to do so.
2025年8月6日
Paint & Paper Library からの回答
Dear Kathy,
Thank you for taking the time to leave this review and we are very sorry to hear you have had a very poor experience with ordering a Paint and Paper Library Colour Card and we understand this has caused needless stress and inconvenience.
We appreciate you bringing this to our attention and we will review our processes to ensure accurate and timely deliveries in the future.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
Paint samples arrived promptly and…
Paint samples arrived promptly and beautifully packaged including a handy paintbrush. Very Pleased.
2025年8月5日
Paint & Paper Library からの回答
Dear Lorraine,
Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts as well as our fast delivery service.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
The paint colours on the website do not match the colour you get!
I recently ordered paint from this online shop, drawn in by the beautiful photos on their website showing warm, welcoming green tones on the walls of alleged homes. What arrived was nothing like that — instead of the soft green I expected, I ended up with a flat, dull grey. Even the people at the shop admitted the colour was completely off, yet they still refused to take responsibility.
When I complained, the only response I got (repeatedly) was that I “should have ordered a sample pot.” I understand samples can be helpful, but their product photos were so misleading that no reasonable customer would expect such a drastic difference. The paint wasn’t just a shade or two off — it was a completely different colour altogether.
I’m now stuck with an expensive paint I can’t use, and the company has been utterly unhelpful. Their customer service showed no empathy, no willingness to make things right, and no sense of accountability. I would strongly advise avoiding this shop unless you want to risk wasting your money on something that looks nothing like what’s advertised. Some lady called Penny kept saying send a sample so it could be tested in the lab to see if its the correct colour not understanding I am saying its not the colour advertised on the website!
2025年7月30日
Paint & Paper Library からの回答
Dear Sukhdev,
Thank you for taking the time to leave this review.
I am very sorry to hear you are disappointed with our Paint and Paper Library colour.
When you compare our paint colour with a website image there will always be a slight visual difference because we cannot reproduce the high pigmentation you find within our actual paints on an actual screen image hence the actual colour purchased may not exactly match the website image.
Our images are for inspiration purposes and hence we recommend customers check their colour choices using sample pots within their own space, as the position of your own room and lighting can greatly alter how a colour performs.
Thank you again for sharing your feedback with us and if you need anything further or would like assistance choosing a colour please email mail@paintandpaperlibrary.com
The Paint and Paper Library Team
Gorgeous colour and super easy…
Gorgeous colour and super easy experience whole way through. I bought Kigali and it looks stunning on my wall.
2025年7月25日
Paint & Paper Library からの回答
Dear Arjun,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our range of paints as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
We picked the Rose Cluster without…
We picked the Rose Cluster without hesitation. It’s perfect, it’s soft and creamy most of the time and then glows warm and peachy when the sun shines through. Such a happy and fun colour whilst also being sophisticated. This room makes me and everyone that walks in smile!
2025年6月28日
Paint & Paper Library からの回答
Dear Elizabeth,
Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library in one of the fabulous new colours, Rose Cluster, and we’re delighted that it was such a positive one!
It’s always wonderful for us to hear that our customers love our range of paint colours as much as we do.
Thank you again for sharing your feedback with us.
The Paint and Paper Library Team
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