Excellent products; great communication, great delivery and the products are ones that I keep coming back to. Its the only skincare range that has grown with me over many years. I've tried others (bas... もっと見る
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I have fairly sensitive skin usually well controlled with other sensitive skincare. However, my face suddenly flared up recently with red patches; a little sore & swollen in areas. As soon as I used t... もっと見る
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I ordered pai facial oil vitamin c skin booster the product is ok and the oil is not too oily and it gets absorbed in the skin quite quickly I don’t like the price for 10ml it’s such a small bottle fo... もっと見る
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Love every single one of the products I have purchased and have already repurchased a few which had run out as I can’t imagine not having these products in my regime now! My skin has never looked clea... もっと見る
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企業情報
Pai Skincare について
当該企業による記述
Pai redefines what natural skincare can do. Through pioneering green chemistry, Pai transforms high-performing natural ingredients into clinically proven formulas that deliver powerful results while working in harmony with sensitive skin. Proving nature can outperform the synthetic standard.
Pai proudly formulates (and manufactures) all products in a dedicated West London lab - where the natural magic happens. Every product is independently tested for 96 hours - four times longer than the industry standard for safe, long-term use.
Pai proudly formulates (and manufactures) all products in a dedicated West London lab - where the natural magic happens. Every product is independently tested for 96 hours - four times longer than the industry standard for safe, long-term use.
連絡先
4.4
優良
92件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Product
There had been some kind of postal mishap on a precious order and I never received my order of Light Work.
Then there was some kind of miscommunication regarding what happened.
Customer service ended up sending me a new full-size bottle of Light Work free of charge. I was surprised as this was above and beyond what I had previously thought about the customer service.
The Light Work is possibly the best facial cleanser I’ve ever used. I have super dry skin. This product is first in line for my moisturizing routine.
If you’re in doubt, get a travel size. You’ll be glad you did.
2026年5月26日
Pai Skincare からの回答
Hi Jami,
We are so happy to hear that our customer service team was able to resolve the postal mishap and exceed your expectations. It's wonderful to know that Light Work is the best facial cleanser you've ever used, especially for your dry skin. Thank you for your kind words and for recommending it!
Best wishes,
The Pai Team 💛
Delivery is prompt and on time via…
Delivery is prompt and on time via Royal Mail.
PAI skincare is perfect for my skin time. It keeps it moist and smooth. I’m very pleased with their products.
2026年5月19日
Pai Skincare からの回答
Hi Anne,
We are so happy to hear that our delivery service met your expectations and that our skincare products are perfect for your skin, keeping it moist and smooth. Thank you for your lovely feedback!
Best wishes,
The Pai Team 💛
I ordered Pai skincare online
I order Pai skincare either online or in outlets which is great and this time ordered the 10ml boosters online. On delivery one booster was 75% empty, and a second was 75% full. The oli vit boosters was fine. Sent pics immediately to customer service and their solution was for me to send them back!!! And they would post out replacements. What a solution....after this online experience I will not purchase any further products and will not recommend.
2026年5月21日
自発的なレビュー
Pai Skincare からの回答
Hi Michel'le,
Thank you for your review.
We're sorry to hear that your recent experience did not meet your expectations. We understand how disappointing it must have been to receive products that appeared partially empty.
To allow us to investigate the issue properly, our team requested that the products be returned. However, we appreciate that this was not the resolution you were hoping for and apologise for any frustration caused.
Best wishes,
The Pai Team 💛
Excited and Satisfied
This is my first time ordering from Pai Skincare and I'm happy to say it won't be my last. I have always wanted to try these products because I have sensitive skin and I am vegan. It simply suits my life and I can't wait to order more.
2026年5月21日
Pai Skincare からの回答
Hi Adrienne,
We are so happy to hear you enjoyed your first order with us! We appreciate you sharing your positive experience and are thrilled our products suit your lifestyle. We look forward to your next order!
Best wishes,
The Pai Team 💛
Takes over 3 weeks to receive the order
Takes over 3 weeks to receive the order because Pai Skincare uses the cheapest shipping method available to them and then lie and gaslight about it.
2026年5月20日
Pai Skincare からの回答
Hi.
Thank you for taking the time to share your feedback. We are very sorry to hear about the delay in receiving your order and understand how frustrating this is.
We appreciate you bringing this to our attention. Please be assured that your feedback has been shared with the relevant teams and will be taken on board as we continue to review and improve our shipping processes and customer experience.
We apologise again for the disappointment caused.
Best wishes,
The Pai Team 💛
The package arrived on time and I liked…
The package arrived on time and I liked the product. The exfoliation feature is gentle. The cloth dries quickly.
2026年5月18日
Pai Skincare からの回答
Hi Julia,
We are so happy to hear you liked the product. We appreciate your positive feedback!
Best wishes,
The Pai Team 💛
Pai Cleansing oil has a subtle scent…
Pai Cleansing oil has a subtle scent and feels very refreshing on my skin. I also use the Pai Phaze gel cleanser, which removes dirt, oil and sunscreen on my face. The Pai Phaze gel cleanser really clears the skin and feels refreshing.
2026年5月18日
Pai Skincare からの回答
Hi Islamiat,
We are so happy to hear you're enjoying the refreshing feel and subtle scent of our cleansing oil and the clarifying benefits of our Phaze gel cleanser! Thank you for sharing your positive experience.
Best wishes,
The Pai Team 💛
bought as a gift for wife
bought as a gift for wife, arrived on time well packaged, she is pleased with this item.
2026年5月27日
Pai Skincare からの回答
Hi Gary,
We're so glad to hear your wife is pleased with her gift and that it arrived safely and on time. Thank you for sharing!
Best wishes,
The Pai Team 💛
Pai Skincare からの回答
Hi Debbe
We're glad you love our new face washes! Thank you for your positive feedback.
Best wishes,
The Pai Team 💛
Wonderful Brightening Products
I received my products today.
I have used the Light Work cleansing oil previously and love the lightweight but effective oil.
I have just tried the acid toner and love it.....it does not sting or irritate my super sensitive skin and I like that it is a brightening and exfoliating toner.
2026年5月20日
Pai Skincare からの回答
Hi Faziea,
We are so glad to hear you are enjoying your products and that the acid toner is working well for your sensitive skin! We appreciate your positive feedback.
Best wishes,
The Pai Team 💛
I’m a huge fan of the rose hip seed…
I’m a huge fan of the rose hip seed oil!! I’m 32 and I’ve started to see my skin looking a little dull, so I’ve been searching for a product to give it some life - this is it! Better than any synthetic product I’ve tried. I even wear it in the morning.
2026年5月19日
Pai Skincare からの回答
Hi Libby,
We are so glad to hear our rose hip seed oil has revitalised your skin! It is wonderful to know it has exceeded your expectations and become a favourite. Thank you for sharing your positive experience.
Best wishes,
The Pai Team 💛
Excellent customer service
I’ve loved Pai since the moment I started using their products, however recently I had an unfortunate situation where the packaging failed. I contacted Pai and everyone I spoke to was so genuine and warm and they gave me a refund for the product. They’re such a brilliant company, not just for their incredible products but also because of the team themselves.
2026年5月19日
Pai Skincare からの回答
Hi Rachael,
We truly appreciate your kind words and are so glad to hear about your positive experience with our team. It means a lot to us that you value our products and our service.
Best wishes,
The Pai Team 💛
Only been using the product (Feather…
Only been using the product (Feather Canyon) a couple of days but I love it, its already healed my sore dry eye lids and the packaging is lovely. Its a pleasure to use. If I could afford it I would buy the whole range :)
2026年5月19日
Pai Skincare からの回答
Hi Iona,
We are so glad to hear Feather Canyon has already brought you such relief and joy! It's wonderful that you appreciate the packaging too. Thank you for your kind words.
Best wishes,
The Pai Team 💛
Order arrived very quickly
Order arrived very quickly! The tan is a lovely natural colour, so easy to apply and non streaky. Can be built up over a few days into a deeper tan…it is lovely.
2026年5月19日
Pai Skincare からの回答
Hi Donna,
We are so glad you enjoyed our product and its natural, buildable colour! We appreciate you sharing your positive experience with us.
Best wishes,
The Pai Team 💛
Pai Skincare からの回答
Hi Aimee,
We are so glad you found our website user-friendly and appreciated the quick delivery. Thank you for your kind words!
Best wishes,
The Pai Team 💛
I got my first pai product in a gift…
I got my first pai product in a gift set from marks and spencer…Im hooked i have sensitive dry skin the results are fabulous ,im nearly 74 and i would highly recomend there range wendie x
2026年5月9日
自発的なレビュー
Pai Skincare からの回答
Hi Wendie,
We're so happy to hear that you're hooked on our products! It's wonderful to know our range is making your sensitive, dry skin feel fabulous. Thank you for recommending us!
Best Wishes,
Pai Skincare
Decepcionada por error no resuelto
Ha habido un error con la direccion de envío, no por mí parte, me he dado cuenta enseguida y he pedido el cambio de dirección pero no ha sido capaces de hacerlo. Incompetencia total. Muy decepcionada
2026年2月26日
自発的なレビュー
Sensitive Skin 🌟🌟🌟🌟🌟
I've always had slightly sensitive skin but shortly after turning 40 it turned really sensitive! I tried multiple skin care ranges and I had a reaction to all of them.
I came across Pai from an advert on Facebook and after filling in a help form with a picture of my poor red reactive face I received a reply from Katya and a plan to try and sort my face out.
Its been 3 months now and my face is finally happy again...no more redness or reaction. The products are not greasy and thankfully do not make my face break out.
I have found Pai to be great from a customer service point of view as well they have always been quick in replying to emails and when I had an issue with a pump on a product a replacement was sent out immediately.
Only a couple of niggles is that the moisturiser is in a lovely bottle however it is a plastic bag in the bottle which isn't ideal. The products are expensive and there always seems to be an offer on for a free product over a certain spend amount...it would be great if they just lowered the prices a bit instead of the free product offer that you might not even use.
Anyway these are minor points and I'm just grateful to have a skin care routine that my face is happy with.
Thanks Pai 😍
2026年1月22日
自発的なレビュー
Pai Skincare からの回答
Hi Lottie,
Thank you for taking the time to leave such lovely feedback.
We're happy to hear that our products have helped your sensitive skin! It's great to know that our team provided a helpful plan. We're glad you're happy with your skincare routine now. Thanks for sharing your experience!
Best Wishes,
Pai Skincare
Pai Skincare からの回答
Hi Veronica,
We're happy to hear that you received your Rosehip oil so quickly! Thank you for your lovely feedback.
Best Wishes,
Pai Skincare
One star is far too high
One star is far too high, I’d like to give them a minus. Purchased a cream from Pai because they claim their products are for sensitive skin and they’re supposedly “there for you” if you need help. I had a very severe reaction to the cream in question and weeks later my skin is still not healed. I contacted Pai immediately, explained everything and sent photos. They asked me to return the product to them to investigate it and said they would give me a refund. Over two weeks later and I had heard nothing from them. I contacted them and after sending them the tracking number for the return, again, they refunded me. No mention of my reaction, no explanation as to any testing of the cream I’d returned, was there a mistake in the formula? Who knows, I doubt they’ll contact me ever again, they simply do not care. Disgusting.
2025年10月8日
自発的なレビュー
Pai Skincare からの回答
Hi Susan, thank you for taking the time to share your feedback. We're really sad to hear of your recent experience, especially given the reaction you had and the length of time your skin has taken to recover.
As we explained in our email, all Pai products are formulated specifically for sensitive and reactive skin, and each one is independently patch-tested. However, even with very gentle formulas, individual allergies and sensitivities can still occur. This is why we offer a 90 Day Returns policy, so customers can shop confidently knowing they can return anything that doesn’t work for their skin.
We replied to your last message on 3rd November, which outlined our returns process for severe reactions, but it seems some emails may not have reached you. We ask customers to send a copy of their returns tracking number so that we can process the refund/exchange as quickly as possible. However, as soon as the returned product has been unboxed and processed, it is handed over to our Quality Assurance Team, who will review the batch.
We're happy to confirm that the batch you returned has now been checked, and no formulation issues or abnormalities were found, but we will follow up with you directly via email. Please keep an eye out for a message from us.
We never want any customer to feel ignored, and we're very sorry that your experience left you feeling that way. Your well-being is extremely important to us, and your feedback will help us improve how we communicate during the returns and investigation process.
Once again, we’re very sorry the product didn’t work for you and that your skin has taken time to heal. If there is anything more we can do to support you, please don’t hesitate to let us know.
Pai Customer Experience Team
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