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Pai Skincare レビュー 

92
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent products; great communication, great delivery and the products are ones that I keep coming back to. Its the only skincare range that has grown with me over many years. I've tried others (bas... もっと見る

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5つ星のうち5の評価

I have fairly sensitive skin usually well controlled with other sensitive skincare. However, my face suddenly flared up recently with red patches; a little sore & swollen in areas. As soon as I used t... もっと見る

企業が回答しました

5つ星のうち3の評価

I ordered pai facial oil vitamin c skin booster the product is ok and the oil is not too oily and it gets absorbed in the skin quite quickly I don’t like the price for 10ml it’s such a small bottle fo... もっと見る

企業が回答しました

5つ星のうち5の評価

Love every single one of the products I have purchased and have already repurchased a few which had run out as I can’t imagine not having these products in my regime now! My skin has never looked clea... もっと見る

企業が回答しました

企業情報

  1. スキンケア クリニック
  2. 美容製品提供業者
  3. 化粧品産業
  4. 化粧品店
  5. 健康・美容製品店

Pai Skincare について

当該企業による記述

Pai redefines what natural skincare can do. Through pioneering green chemistry, Pai transforms high-performing natural ingredients into clinically proven formulas that deliver powerful results while working in harmony with sensitive skin. Proving nature can outperform the synthetic standard.

Pai proudly formulates (and manufactures) all products in a dedicated West London lab - where the natural magic happens. Every product is independently tested for 96 hours - four times longer than the industry standard for safe, long-term use.

連絡先

4.4

優良

TrustScore 5段階評価の4.5

92件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(92)

過去12か月のレビュー数: 61

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fast delivery!

Ordered products the evening before and they arrived by the next afternoon which I was not expecting! No issues with any of the products contrary to other reviews.

2025年9月8日
自発的なレビュー
Pai Skincare ロゴ

Pai Skincare からの回答

Hi Jade,

We're happy to hear that you received your order so quickly! We appreciate you mentioning the products' condition. Thank you for taking the time to share your experience.

Best wishes,
Pai Skincare

5つ星のうち1の評価

Las promociones DESCUENTOS NO SE APLICAN

Cuando te suscribes supuestamente te dan un código de descuento del 15%. Pues no funciona, pero los correos bien que llegan. Por otro lado te ofrecen 3x2 boosters, pues cuando los pones en el carrito tampoco se aplica la promoción. Me parece una estafa rastrera y que desprestigia a la marca.

2025年5月1日
自発的なレビュー
Pai Skincare ロゴ

Pai Skincare からの回答

¡Hola! Gracias por compartir tus comentarios y lamentamos tu frustración.

El 15% de descuento para nuevos clientes y la oferta 3x2 en potenciadores deberían funcionar como se anuncia, aunque no se pueden combinar.

Nos encantaría tener la oportunidad de solucionar esto y asegurarnos de que puedas disfrutar de las ofertas como corresponde. Escríbenos a support@paiskincare.com y con gusto te ayudaremos.

Pai Customer Experience Team

5つ星のうち3の評価

Shower care

Purchased the new body wash and in shower moisturiser. It’s okay-nothing wrong with it but just underwhelmed really. Fragrance is ever so slight but I didn’t find it pleasant. The new in shower moisturiser didn’t feel to do anything really. Slightly disappointed.

2025年3月16日
自発的なレビュー
Pai Skincare ロゴ

Pai Skincare からの回答

Hi! Thank you for taking the time to share your feedback, we really appreciate it. We're sorry to hear our new Body Wash and In-Shower Moisturiser didn’t meet your expectations.

We understand that fragrance can be very personal, and we're grateful for your honesty. We will share this with our Product Development Team to help us make any necessary improvements.

We'd love to get more details on how you were using the In-Shower Moisturiser, as there may be something we can help you with to ensure you're getting the best results. Feel free to reach out to us at support@paiskincare.com and we would be happy to assist!

Pai Customer Experience Team

5つ星のうち3の評価

Worst packaging ever - lost two fingernails!

Ordered the Instant Kalmer Serum and the Rosehip Facial Oil for my sensitive, rosacea-prone skin. The facial oil seems very good, and I think the serum will work for me too, but I have a big moan - the impossible, terrible packaging! Unlike every other skincare product I've ever tried, Pai packs its products in horrible, thick, coarse cardboard that is just like the stuff that huge Amazon boxes use. Not only is the cardboard very offputting, because it's not exactly the texture I'm hoping to achieve, it's also packaged in a counter-intuitive manner. Instead of easy openings at the top and bottom of the carton, Pai packages open at the side, and you have to prize open the thick cardboard and manoeuvre the lotion out sideways, which is a real nuisance. I lost fifteen minutes and two fingernails doing this! Unless the serum turns out to be a miracle worker I shall not reorder, as I don't fancy the hassle of opening the package. Why can't they use thin, card containers with sensible top and bottom openings, like everyone else? What are trying to achieve with their nasty, frustrating cardboard puzzles? Beats me.

2025年1月5日
自発的なレビュー
Pai Skincare ロゴ

Pai Skincare からの回答

Hi! Thanks for sharing your feedback. We're thrilled the products have been working well for you so far!

Our unique box design is part of our commitment to sustainability. It opens fully to reveal all legally required information, removing the need for extra leaflets.

While the opening method isn’t immediately obvious, it’s quite simple once you know how! Just flip the box upside down (with the barcode facing up), locate the top flap, and gently pull it upwards to release it from the tuck-in slot. You can then open the box fully and access the contents inside.

Thanks again for sharing your experience!

Pai Customer Experience Team

5つ星のうち3の評価

Durchschnittlich

Hat leider bei mir keine große Begeisterung hervorgerufen.

Sowohl phytofill serum als auch das Rosenöl Gesichtsöl. Das Öl hat einen gewöhnungsbedürftigen Geruch, der mich an modrige heuballen erinnert.

Beides lässt sich gut auftragen und zieht auch gut ein. Hautverbesserung könnte ich nicht erkennen.

2024年10月10日
自発的なレビュー
Pai Skincare ロゴ

Pai Skincare からの回答

Vielen Dank für Ihr Feedback. Es tut uns leid, dass Ihnen der Duft unseres Phytofill Boosters und Hagebuttenöls nicht gefallen hat. Der natürliche, erdige Duft unseres Hagebuttenöls kann anfangs etwas ungewohnt sein, aber wir freuen uns, dass Sie es ausprobieren.

Es freut uns zu hören, dass die Produkte gut einziehen, aber wir bedauern, dass Sie nicht die gewünschten Hautverbesserungen feststellen konnten. Jeder Mensch hat eine andere Haut, und manchmal dauert es etwas, bis sich Ergebnisse zeigen.

Wir besprechen gerne Ihre Routine oder empfehlen Ihnen andere Produkte, die besser zu Ihren Hautbedürfnissen passen. Sie können uns jederzeit unter support@paiskincare.com kontaktieren.

Nochmals vielen Dank für Ihr Feedback. Es hilft uns wirklich bei der Weiterentwicklung unserer Produkte.

Pai Customer Experience Team

5つ星のうち5の評価

Great Customer Service

They offer an over the phone consultant who listens to your skin concerns/issues and helps you to find what products will help with no pressure to buy any or all of it. They actually listen to you. And everything I have ordered has worked well with my sensitive skin. It is pricey but does last a long time and I feel it's worth it. I honestly can't remember when my first order or my consult was, so I put May 1st. I've ordered a few times with them, the latest being through their Amazon store.

2024年5月1日
自発的なレビュー
5つ星のうち4の評価

Long delivery

I really do like Pai skincare products especially the featherweight eye-cream. The only problem is the delivery - Pai really needs to choose a different courier service. Once it was delivered to a random shop instead of my home address and all the other times I have ordered it’s taken almost 14 days to receive the products. This is too long in my opinion, especially when you’re delivering within Europe.

2024年10月16日
自発的なレビュー
5つ星のうち2の評価

Terrible delivery

Im a fan of Pais products but the delivery is really bad. My first order never arrived. I orderd again and it again didnt arrive. I found out it was dropped at Some random store. Had to drive 30 minutes to find it there. Not worth the hassle.

2024年8月5日
自発的なレビュー
5つ星のうち1の評価

Received a bloody pad instead of product

Instead of a sample of sunscreen, a sampler gave me a bloody tissue/pad packed inside the sunscreen pack. Once I sent a friendly email to their customer service notifying them about the error, they offered no replacement for the sample or any other compensation for the rather traumatising experience with their products. Would definitely not buy!

2024年5月19日
自発的なレビュー
5つ星のうち5の評価

Excellent all round service

Excellent all round service. Ordered a whole skincare routine for day and night. Items were shipped FAST! And arrived perfectly packed. A few comments said about the plastic bag being inside the bottle? This is for easier recycling and you still get the amount per gram you paid for even if you think the bottle is a bit big. Too early to comment on how good the products are for my skin but just for the shopping experience alone it gets 5 stars. If a product doesn't suit me doesn't mean there's an issue. The products have a light/no smell and have loads of excellent ingredients in so I am really happy. Can't wait to see how it goes over the next few weeks/months.

2024年5月5日
自発的なレビュー
5つ星のうち1の評価

Deceptive products

Tiny amount of product in a plastc bag in a deceptive frosted bottle that could hold double the amount you actually get. The cleanser for red skin burnt my face. The rosehip oil burnt my face. Pricey products that are not worth it. Scam

2023年9月22日
自発的なレビュー
5つ星のうち5の評価

Its my first time with Pai Skincare and…

Its my first time with Pai Skincare and I absolutely love it! ❤️ I started using it 3 days ago and OMG my skin is so nice and looking so fresh. The customer service was great. Sarah was very nice and helpful. Delivery was super fast which I didn't even expect it that fast. For everything I'm absolutely recommending it!!!

2024年2月11日
自発的なレビュー
5つ星のうち5の評価

Excellent skincare

Excellent skincare, I especially love their vitamin C oil (great results!) and zinc oxide suncream (which I use all year round). I've tried some of their serums and the glow products, all gentle on the skin and very pleasant to use.

2024年2月4日
自発的なレビュー
5つ星のうち1の評価

Complete scam!

This company claim to give you 15% off if you subscribe to their newsletter, it’s a complete scam!!! They never sent me the code, so I emailed them asking for it. It even says in their FAQ when emailing them…”I’ve not received my discount code”….and then suggests you to email them if that is the case….naturally hoping that people won’t be bothered to go to the hassle. The fact this is even a FAQ means they clearly are aware they don’t actually send a code to anyone and it’s a lie. I have emailed three times over the last week. Not a single response. Yet they manage to frequently send out the newsletter I am now signed up for. I think this is incredibly bad business practices and a company should not be allowed to scam clients this way. I have since had two other people sign up to their newsletter, and they also did not receive a code. Guessing they won’t ever email me back, cause they obviously don’t supply any discount. Therefore I now refuse to shop with them. They must loose so much business by lying to people this way. Sad really

2024年1月5日
自発的なレビュー
5つ星のうち1の評価

Dont bother subscribing

I am extremely disappointed with the customer services response. The company claim to give 15% off if you subscribe. I did this and received a code which continually stated that the code cant be used. I contacted customer services by email and later by whatsapp and they asked for the code which I input. I replied immediately with the code. There is Still no response days later from Pai.

2023年12月6日
自発的なレビュー
5つ星のうち1の評価

Buyer deception (tiny product pouch in large glass tube)

Shocked and horrified to discover that Pai Skincare uses little plastic pouch containers for some of their creams and serums that they fit (hide) inside the product’s frosted, opaque external glass container. This practice allows them to trick the consumer in two different ways. Firstly, visually, the buyers think they’re getting more product than in reality. Secondly, they make the wasteful and environmentally toxic decision to use plastic when there’s absolutely no need for it aside from consumer deception. In today’s world when our planet and bodies are suffocating under excess plastic consumption and waste, this practice is shameful and deplorable.

Buyers, don’t be fooled by that eco-friendly cardboard packaging around the product. They really couldn’t care less. (By the way, this is already on top of
having my small order arrive in a massive shipping container, so more waste on that end).

Needless to say, I’m permanently switching brands.

2023年4月2日
自発的なレビュー
5つ星のうち5の評価

Great products and customer service

Great products and customer service.
I've been a customer for coming up to a year & just placed my 3rd order. My fav products are:
- The Anthemis moisturiser which is perfect for very sensitive skin.
- Virtuous Circle: A gentle yet effective exfoliator
- All Becomes Clear: Serum to help with blemishes that works but is still gentle.

2023年1月24日
自発的なレビュー
5つ星のうち1の評価

Not worth the price tag

Considering the price, the Avocado & Jojoba Hydrating Moisturizer does nothing much for the skin. If you're after a cream that hydrates, then that's all it'll do. But I guess you can find that in a organic cream that's half the price. I would not recommend this product.

2022年11月1日
自発的なレビュー

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