Pala Petfoods レビュー 759

TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ordering the great food and treats for my dog already couple of times. Happy with fast delivery, fresh products and nice gifts! The most favourite now are treats with liver and food with Lamb and Her... もっと見る

5つ星のうち5の評価

Mul oli oma koerale sobiva toidu leidmine tõeline peavalu. Ta keeldus peaaegu igast toidust juba nädala pärast – proovisime läbi rohkem kui 10 erinevat varianti. Lõpuks leidsime Pala ja see oli meie j... もっと見る

5つ星のうち4の評価

The format is convenient, but my dog didn’t enjoy all the flavors. Some of the pieces also seemed too dry. We tried all of the company’s products (both treats and regular food). The treats were m... もっと見る

5つ星のうち5の評価

Really impressed with Pala! You can clearly see the quality, real ingredients and proper nutritional value. I haven’t come across a dog that doesn’t love it, including the picky eaters. It’s someth... もっと見る

企業情報

  1. ペット用品店

当該企業による記述

Get all the benefits of raw food with the convenience of dry kibble. Thanks to our innovative air-drying process, Pala has a unique dry-to-touch texture. Our recipes are developed in collaboration with DogRisk, a leading independent research organization focusing on canine nutrition and health at the University of Helsinki.


連絡先

4.8

優良

TrustScore 5段階評価の5

759件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Decline in quality but increase in price

We used Pala Pets for several months but eventually my dog started refusing the food. I have still been buying treats from this brand, but the last bag I got was mouldy inside, despite being sealed and in date. I also had a bag of food turn mouldy shortly after being opened. I know and appreciate that the company uses fresh, simple ingredients without additives, but if I'm paying such a high price, I do expect the product to be safe and last within the "best before" date.

2026年1月2日
自発的なレビュー
Pala Petfoods ロゴ

Pala Petfoods からの回答

Hi Erin, we really appreciate you taking the time to write a review — feedback like this helps us improve.

We’re sorry to hear about your experience. Our products are made with natural ingredients and without artificial preservatives, which means they can be sensitive to unintended exposure to oxygen or moisture — however, this should never happen in a sealed, in-date product.

To help us find a suitable solution for you and properly investigate this, please respond to the request we’ll send via Trustpilot. As we can’t link the review to an order, this is the fastest way for us to proceed and follow up.

Thank you in advance for your patience and understanding.

Kind regards,
The Pala Team

5つ星のうち5の評価

Great Customer Service and Quality Dog Treats!

I recently bought a pack of dog treats with rabbit flavor. At first, I noticed the smell wasn’t quite right, so I reached out to the manufacturer. They responded very quickly and handled my concern with great professionalism. Soon after, they sent me another pack, and this time the aroma was perfect and my dog loved it! I really appreciate their excellent customer service and the fact that they stand behind their product. Highly recommended!

2025年12月3日
5つ星のうち5の評価

My very fussy standard wire haired…

My very fussy standard wire haired dachsund loves Pala raw air dried, hes eating it with relish in put chicken lamb fish or turkey with it lightly cooked and hes eating really well now 😄 im so pleased as he was being a real pain with his food.
I get mine from Brown's and delivery is fast and the food is always very fresh, I highly recomend this food.

2025年12月10日
自発的なレビュー
5つ星のうち5の評価

The best alternative for frozen BARF

The international delivery ist always super fast, i mean 3-4 days. My dog loves Pala products, however he‘s quite picky. I‘m super happy we found Pala. Such good quality alternative for frozen BARF, which my dog never liked. I only wish Pala was available in stores in Switzerland :)

2025年4月30日
5つ星のうち2の評価

I really wanted to love this brand

I really wanted to love this brand. Their marketing is impressive, the packaging is great, and the ingredients look excellent on paper. But my dog simply refuses to eat the food. I even gave it a second chance and ordered another large batch with different recipes — same result. She also wouldn’t touch the highly promoted cheese sticks. It’s a premium-priced product with a promising formula, but unfortunately it just didn’t work for my dog.

2025年11月18日
Pala Petfoods ロゴ

Pala Petfoods からの回答

Thank you for sharing your experience. Even though our meals are usually a hit with picky eaters thanks to the natural aroma and high meat content, some dogs simply prefer different textures or flavors.
And the cheese sticks, while loved by many, can also be a matter of personal taste.

If you’re open to giving Pala another try, please feel free to reach out to us directly — we’d be more than happy to send you small samples of all our recipes so your dog can explore the flavors at her own pace and see if anything clicks.

Thank you again for giving our food a chance. Your feedback truly matters to us, and we’re here to help in any way we can.

5つ星のうち3の評価

I still have not received my shipment

I still have not received my shipment.
FedEx did not even notify me that it is at the pick-up location! I had to call with great difficulty talking to a human. Terrible just Terrible. I will pick up the shipment tomorrow. Acs is 1000 times better and with 24 hour pick-up locker points. Please look into this. 13 € for shipping and to receive after 15 days seems a bit long.
I can't wait to start this product. Thanks

2025年11月5日
Pala Petfoods ロゴ

Pala Petfoods からの回答

Thank you for bringing this to our attention, and we’re truly sorry for the delivery experience you’ve had! Your feedback is incredibly important for helping us improve our service. Our support team will reach out to you shortly to resolve this situation.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報