Ordering the great food and treats for my dog already couple of times. Happy with fast delivery, fresh products and nice gifts! The most favourite now are treats with liver and food with Lamb and Her... もっと見る
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レビュアーのコメントを見てみましょう
Mul oli oma koerale sobiva toidu leidmine tõeline peavalu. Ta keeldus peaaegu igast toidust juba nädala pärast – proovisime läbi rohkem kui 10 erinevat varianti. Lõpuks leidsime Pala ja see oli meie j... もっと見る
The format is convenient, but my dog didn’t enjoy all the flavors. Some of the pieces also seemed too dry. We tried all of the company’s products (both treats and regular food). The treats were m... もっと見る
Really impressed with Pala! You can clearly see the quality, real ingredients and proper nutritional value. I haven’t come across a dog that doesn’t love it, including the picky eaters. It’s someth... もっと見る
企業情報
当該企業による記述
Get all the benefits of raw food with the convenience of dry kibble. Thanks to our innovative air-drying process, Pala has a unique dry-to-touch texture. Our recipes are developed in collaboration with DogRisk, a leading independent research organization focusing on canine nutrition and health at the University of Helsinki.
連絡先
Karpintie 12, 02260, Espoo, フィンランド
- info@palapets.com
- palapets.com
4.8
優良
759件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great food and the dog loves it😊
2025年11月29日
Decline in quality but increase in price
We used Pala Pets for several months but eventually my dog started refusing the food. I have still been buying treats from this brand, but the last bag I got was mouldy inside, despite being sealed and in date. I also had a bag of food turn mouldy shortly after being opened. I know and appreciate that the company uses fresh, simple ingredients without additives, but if I'm paying such a high price, I do expect the product to be safe and last within the "best before" date.
2026年1月2日
自発的なレビュー
Pala Petfoods からの回答
Hi Erin, we really appreciate you taking the time to write a review — feedback like this helps us improve.
We’re sorry to hear about your experience. Our products are made with natural ingredients and without artificial preservatives, which means they can be sensitive to unintended exposure to oxygen or moisture — however, this should never happen in a sealed, in-date product.
To help us find a suitable solution for you and properly investigate this, please respond to the request we’ll send via Trustpilot. As we can’t link the review to an order, this is the fastest way for us to proceed and follow up.
Thank you in advance for your patience and understanding.
Kind regards,
The Pala Team
The food is of excellent quality
The food is of excellent quality, and all the dogs I have met love it. It's the best premium dry dog food I've used
2025年2月6日
Siete top!
Gentili, onesti e servizio tempestivo anche in tempi di festività! Prodotto ottimo
2025年12月12日
Great Customer Service and Quality Dog Treats!
I recently bought a pack of dog treats with rabbit flavor. At first, I noticed the smell wasn’t quite right, so I reached out to the manufacturer. They responded very quickly and handled my concern with great professionalism. Soon after, they sent me another pack, and this time the aroma was perfect and my dog loved it! I really appreciate their excellent customer service and the fact that they stand behind their product. Highly recommended!
2025年12月3日
My dog loves it!
2025年12月1日
Äntligen äta min hund son mat utan…
Äntligen äta min hund son mat utan tvekan och utan att jag måste ta på något annat. Han älskar det 💕💕💕
2025年11月9日
My very fussy standard wire haired…
My very fussy standard wire haired dachsund loves Pala raw air dried, hes eating it with relish in put chicken lamb fish or turkey with it lightly cooked and hes eating really well now 😄 im so pleased as he was being a real pain with his food.
I get mine from Brown's and delivery is fast and the food is always very fresh, I highly recomend this food.
2025年12月10日
自発的なレビュー
The products arrive well packed and as…
The products arrive well packed and as scheduled. The food is of excellent quality!
2025年11月25日
The best alternative for frozen BARF
The international delivery ist always super fast, i mean 3-4 days. My dog loves Pala products, however he‘s quite picky. I‘m super happy we found Pala. Such good quality alternative for frozen BARF, which my dog never liked. I only wish Pala was available in stores in Switzerland :)
2025年4月30日
My dog loves this food and package is convenient
My dog loves this food. It is convenient to store, package contains smell inside. Zip is in good quality and do not broke while using.
2025年10月31日
Tasty and good quality
Purchase process was easy and delivery fast. Our pupper is really enjoying his christmas snacks. We have used Pala snacks for training since he joined our family.
2025年11月19日
I really wanted to love this brand
I really wanted to love this brand. Their marketing is impressive, the packaging is great, and the ingredients look excellent on paper. But my dog simply refuses to eat the food. I even gave it a second chance and ordered another large batch with different recipes — same result. She also wouldn’t touch the highly promoted cheese sticks. It’s a premium-priced product with a promising formula, but unfortunately it just didn’t work for my dog.
2025年11月18日
Pala Petfoods からの回答
Thank you for sharing your experience. Even though our meals are usually a hit with picky eaters thanks to the natural aroma and high meat content, some dogs simply prefer different textures or flavors.
And the cheese sticks, while loved by many, can also be a matter of personal taste.
If you’re open to giving Pala another try, please feel free to reach out to us directly — we’d be more than happy to send you small samples of all our recipes so your dog can explore the flavors at her own pace and see if anything clicks.
Thank you again for giving our food a chance. Your feedback truly matters to us, and we’re here to help in any way we can.
Very nice Christmas calendar
Very nice Christmas calendar! Surprisingly big treat bags and enough to have every day a nice training session for our two little dogs. We love this calendar!
2025年11月17日
Good treats!
2025年11月15日
I still have not received my shipment
I still have not received my shipment.
FedEx did not even notify me that it is at the pick-up location! I had to call with great difficulty talking to a human. Terrible just Terrible. I will pick up the shipment tomorrow. Acs is 1000 times better and with 24 hour pick-up locker points. Please look into this. 13 € for shipping and to receive after 15 days seems a bit long.
I can't wait to start this product. Thanks
2025年11月5日
Pala Petfoods からの回答
Thank you for bringing this to our attention, and we’re truly sorry for the delivery experience you’ve had! Your feedback is incredibly important for helping us improve our service. Our support team will reach out to you shortly to resolve this situation.
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