Palmrow レビュー 

Palmrow からの回答

4日前

Hi there,

We’re sorry to hear your order didn’t meet your expectations, and we take concerns about product quality very seriously.

We’d like to look into this properly. Could you please email us at contact@palmrow.boutique with your order number and a few photos of the item? Our team will review your case personally.

If you’re within our 14-day return window, we’ll be happy to guide you through a return. We want every customer to be satisfied with their purchase.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Hallo,

Het spijt ons te horen dat het shirt niet aan uw verwachtingen voldeed. Kwaliteit is erg belangrijk voor ons en we willen dit graag voor u oplossen.

Wilt u ons een e-mail sturen naar contact@palmrow.boutique met uw bestelnummer en een paar foto’s van het shirt? Ons team bekijkt uw situatie persoonlijk.

Valt u binnen onze retourtermijn van 14 dagen, dan helpen we u graag met het retourneren van het artikel.

Met vriendelijke groet,
Het Palm Row Team

Palmrow からの回答

4日前

Hi there,

We’re truly sorry about your experience, and especially that your request went unanswered. That’s not the level of service we aim for, and we apologize.

We’d like to sort this out for you right away. Please email us at contact@palmrow.boutique with your order number (or reply to your order confirmation email), and our team will prioritize your case and help you with the size exchange or refund in line with our return policy.

Thank you for your patience, and again, our apologies for the delay.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Gentile cliente,

Ci scusiamo sinceramente per il ritardo e per la preoccupazione che questo le ha causato. Comprendiamo perfettamente la sua frustrazione.

Vorremmo verificare subito la situazione della sua spedizione. La preghiamo di scriverci a contact@palmrow.boutique indicando il numero d’ordine: contatteremo il corriere per capire perché il tracking risulta fermo e la terremo aggiornata.

Se il pacco non dovesse risultare consegnabile, le proporremo una soluzione, come una nuova spedizione o un rimborso.

Cordiali saluti,
Il team di Palm Row

Palmrow からの回答

4日前

Hi there,

We sincerely apologize. Three months without your order, and replies that didn’t actually address your situation, is simply not acceptable, and we understand your frustration completely.

Your case is being escalated to our management team. Please email us at contact@palmrow.boutique with your order number and “ESCALATION” in the subject line, and we’ll personally review it and get back to you with a concrete solution.

Again, we’re sorry for how this was handled.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Hi there,

We’re very sorry. Waiting more than four months for a size exchange or refund, with no clear answer, is not the experience we want any customer to have, and we apologize for the repeated delays.

Your case is being escalated to our management team so it gets a final resolution. Please email us at contact@palmrow.boutique with your order number and “ESCALATION” in the subject line, and we’ll get back to you with a concrete answer, not another update.

Thank you for your patience, and again, our apologies.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Hi there,

We’re sorry to hear about your experience. Receiving a defective item is not acceptable, and we’d like to make this right.

Please email us at contact@palmrow.boutique with your order number and photos of the items you received, so our team can review exactly what happened and find a solution for you.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Hi there,

We’re sorry. Waiting 38 days for your order and receiving a generic reply instead of a real answer about your shipment is not good enough, and we apologize.

We’d like to look into this properly. Please email us at contact@palmrow.boutique with your order number and “ESCALATION” in the subject line. We’ll check the shipment directly with the carrier and come back to you with a clear update and a solution if the parcel can’t be delivered.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Bonjour,

Nous pensons que cet avis concerne une autre entreprise. Palm Row est une boutique de vêtements en ligne : nous ne proposons pas de défis de course, de connexion avec Strava ni de pin’s.

Si vous avez néanmoins passé une commande chez nous, n’hésitez pas à nous écrire à contact@palmrow.boutique avec votre numéro de commande, et nous serons ravis de vous aider.

Cordialement,
L’équipe Palm Row

Palmrow からの回答

4日前

Hi there,

We’re sorry for your experience. Receiving an item in the wrong size is frustrating enough, and going three weeks without hearing back from us after we promised to sort it out is not acceptable. We apologize.

We’d like to resolve this properly, including the size issue and the questions you raised about the items. Please email us at contact@palmrow.boutique with your order number and “ESCALATION” in the subject line, and our management team will personally review your case and come back to you with a concrete solution.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Hi there,

We’re sorry for the frustration with your order and with our email replies. We understand how worrying it is when a tracking number doesn’t seem to show any progress.

We’d like to check your shipment directly. Please email us at contact@palmrow.boutique with your order number, and we’ll verify the tracking with the carrier and give you a clear update. If your parcel can’t be delivered, we’ll offer you a solution, such as a reshipment or a refund.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Hi there,

We’re very sorry. Waiting over a month for your order without a reply to your emails is not acceptable, and we apologize.

We’d like to resolve this for you as a priority. Please email us at contact@palmrow.boutique with your order number and “ESCALATION” in the subject line. We’ll check your shipment directly and come back to you with a concrete solution: delivery confirmation, a reshipment or a refund.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Olá,

Lamentamos muito a sua experiência. Ficar sem a encomenda, sem resposta aos seus e-mails e sem reembolso não é aceitável, e pedimos sinceras desculpas.

Gostaríamos de resolver a sua situação com prioridade. Por favor, envie-nos um e-mail para contact@palmrow.boutique com o número da encomenda e “ESCALATION” no assunto. A nossa equipa vai verificar o envio diretamente com a transportadora e responder-lhe com uma solução concreta: confirmação de entrega, novo envio ou reembolso.

Com os melhores cumprimentos,
A equipa Palm Row

Palmrow からの回答

4日前

Hi there,

We’re sorry for the wait and understand how frustrating it is not to have your parcel yet.

Please email us at contact@palmrow.boutique with your order number, and we’ll check the shipment directly with the carrier and give you a clear update on where your parcel is.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Hi there,

We’re sorry for the confusion. You received conflicting information about your order, and that’s not the clear, honest communication you should expect from us. We apologize.

We’d like to give you a straight answer. Please email us at contact@palmrow.boutique with your order number and “ESCALATION” in the subject line. We’ll confirm the real status of your shipment with the carrier and, if it can’t be delivered, process a refund.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Hi there,

We’re sorry for your experience. When a parcel is lost in transit, you should be able to choose between a replacement and a refund, and we apologize that your request went round in circles instead of being resolved.

We’d also like to look into your concerns about the quality of the second item. Please email us at contact@palmrow.boutique with both order numbers and photos of the item, with “ESCALATION” in the subject line, and our management team will review your case and come back to you with a final resolution.

Kind regards,
The Palm Row Team

Palmrow からの回答

4日前

Hi there,

We’re sorry your parcel hasn’t arrived, especially after the tracking showed it was out for delivery. We understand how frustrating that is.

Please email us at contact@palmrow.boutique with your order number, and we’ll open an investigation with the carrier to find out what happened in the final stage of delivery. If the parcel can’t be located, we’ll offer you a reshipment or a refund.

Kind regards,
The Palm Row Team