Palmrow レビュー 

Palmrow からの回答

2026年5月7日

We are truly sorry that your order has not yet arrived.

Unfortunately, a temporary operational issue with our platform affected part of our shipping process, resulting in delays for some customers.

We completely understand your frustration and sincerely apologize for the inconvenience caused. Our team has been working to resolve all affected orders and assist customers with the appropriate solutions, including refunds whenever necessary.

Please contact us directly with your order details so we can prioritize your case:
contact@palmrow.boutique

Palmrow からの回答

2026年5月7日

Olá,

Sentimos muito pela experiência que você teve com nossa loja. Tivemos um problema operacional temporário relacionado à nossa plataforma de pagamentos e logística, o que acabou impactando alguns pedidos e atrasando respostas do suporte.

Entendemos totalmente sua frustração e pedimos desculpas sinceras por isso. Nossa equipe entrou em contato com clientes afetados para oferecer solução, incluindo reembolso quando necessário.

A Palm Row não tem intenção de prejudicar nenhum cliente, e desde então estamos reforçando nossos processos internos, atendimento e segurança operacional para que situações assim não voltem a acontecer.

Agradecemos pelo feedback, pois ele nos ajuda a melhorar.

Palmrow からの回答

2026年5月7日

We sincerely apologize for your experience.

Our store faced a temporary operational issue involving our e-commerce platform, which unfortunately affected some shipments and delayed customer support responses. We completely understand your frustration.

Please know that we are not a scam operation, and we have been actively contacting affected customers to provide solutions, including refunds whenever necessary.

We are currently improving our logistics, customer service, and platform security to ensure this situation does not happen again.

Thank you for your feedback and patience.

Palmrow からの回答

2026年5月7日

We are truly sorry for the negative experience.

A temporary operational issue with our platform affected some orders and customer support response times over the past weeks. We understand how frustrating this situation must have been.

However, we would like to clarify that our intention has never been to mislead customers. We have been actively assisting affected clients and providing refunds or solutions whenever required.

We are currently implementing stronger operational and support measures to improve reliability and customer experience moving forward.

Thank you for your feedback.

Palmrow からの回答

2026年5月7日

We sincerely apologize for your experience.

Due to a temporary operational issue involving our platform and fulfillment process, some orders experienced delays and communication issues over the past weeks.

Regarding the product received, we take quality concerns very seriously and are currently reviewing all affected cases individually. Our intention has never been to mislead customers, and we are actively working to improve our logistics, supplier verification, and customer support systems.

If you have not yet received proper assistance, please contact us directly so we can review your case and provide a suitable solution:
contact@palmrow.boutique