Palome レビュー 

293
•
TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

I was so impressed by the packaging and quality of materials. My skirt arrived in a beautifully illustrated box, wrapped carefully in tissue paper. As it was my first order, I received a free gift whi... もっと見る

5つ星のうち5の評価

Discovered Palome through social media a year ago - and I LOVE their clothes! I have bought 2 pairs of jeans - Temple plush most recently - gorgeous denim, hang beautifully and feel lovely. I also b... もっと見る

企業が回答しました

5つ星のうち5の評価

I have just received my first order from Palome & couldn’t be happier. The styling & quality I can’t fault. Order received very quickly, beautifully wrapped/boxed & a gorgeous free gift, thank you.... もっと見る

企業が回答しました

5つ星のうち5の評価

I purchased the Etoile cashmere hoodie and it’s beautiful. Good quality cashmere, very soft. I went for the size 12 which gives me a little room underneath for a long sleeve tee shirt. Arrived beautif... もっと見る

企業が回答しました

企業情報

  1. 婦人服店

当該企業による記述

Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

293件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 88%に回答しています

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この企業のTrustpilot 利用方法

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4.7

すべてのレビュー

(293)

過去12か月のレビュー数: 155件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I have purchased two items from Palome…

I have purchased two items from Palome and they are absolutely beautiful and well made but I have to say the packaging was a surprise. They arrived in a lovely box and wrapped in even more beautiful paper. So my first order would definitely not be my last.
Amazing job 10/10 and very happy :O) customer. Thank you Palome :O)))xx

2025年11月17日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Tamara,

Thank you so much for your kind words. We’re truly delighted that your pieces felt beautiful from the moment you opened the box.
We can’t wait to welcome you back again soon.

Warm wishes
Ilona

5つ星のうち5の評価

Outstanding quality 100% cardigan…

Outstanding quality 100% cardigan beautifully packaged and quick deliver. Customer service was brilliant which exceeded expectations which is such a rarity these days. Well done Palome!

2025年11月13日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Barbara,

Thank you so much for your wonderful feedback. We’re thrilled to hear you loved the quality, the packaging, and your delivery experience. And it means even more to know our customer care made a difference for you.

We’re truly grateful for your support.

Warm wishes
Ilona

5つ星のうち1の評価

Poor returns policy …

The clothes are amazing and good quality. The returns process is really comp. I only have a couple of days to return all my clothes and now I cannot generate a return label and have emailed the address to get another label however the customer service is pouring this day return and age return should be easy. They are making it very difficult.

2025年11月10日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Manrup,

I’m so sorry to hear about your experience — and I completely understand your frustration. We reached out to you right away by email to help resolve the issue and update you on the situation.

Please do get back to us through that message, or you can also contact me personally at ilona@palome.com
— I’ll be happy to assist and make sure everything is sorted quickly for you.

Warm wishes,
Ilona

5つ星のうち5の評価

Quality and Service Beyond Expectations

I’ve been so impressed with Palome, the quality of their pieces, so beautifully made and refreshingly well-priced compared to many other French labels. Even the packaging stood out; it smelled wonderful and felt so thoughtfully put together. Their customer service is outstanding, quick, efficient, and genuinely above most other brands I’ve shopped with. I’m so pleased to have discovered Palome, and it will definitely be my go-to in the future.

2025年10月30日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Caroline,

Thank you so much for such a wonderful review — your kind words truly mean the world to us. We’re so happy to hear that both the quality and experience exceeded your expectations, and that the little details — from the scent to the packaging — made a difference.

We’re delighted to have you as part of the Palome community and can’t wait to share more beautiful pieces with you soon.

Warm wishes,
Ilona

5つ星のうち5の評価

I have placed several orders and have…

I have placed several orders and have been really impressed with the quality of the clothes, particularly the cashmere (which I was initially sceptical of due to the price). I had to return an item from one of my orders, which was unfortunately lost en route by Evri. Thankfully Palome’s customer service team responded quickly to my email advising them of my missing return and they immediately sorted out my refund.

2025年10月15日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Gioneil,

Thank you so much for your lovely review — we’re so happy to hear how much you’ve enjoyed your pieces, especially the cashmere. It’s wonderful to know that the quality exceeded your expectations.

I’m really sorry again about the trouble with your return, but I’m glad our team could resolve it quickly for you. We truly appreciate your trust and support.

Warm wishes,
Ilona

5つ星のうち5の評価

You won't regret your purchase!

Couldn't believe my eyes when the shirt I've been wanting was finally available in my size!!! It's unique. So quietly elegant and astounding in it's simplicity.
There is one issue though- the scent they spray the boxes with- I NEED to know what is it ! Please,Palome team,message me and let me know!! Thank you!

2025年11月8日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi V Yan,

Thank you so much for your wonderful message — we’re so happy to hear how much you love your shirt! It’s lovely to know the design and details spoke to you.

And we couldn’t agree more about the scent — it’s our signature Palome fragrance, created especially for our packaging to capture that feeling of quiet Parisian elegance. We’ll be sure to let you know if it ever becomes available to purchase!

Warm wishes,
Ilona

5つ星のうち5の評価

New favourite brand

I've honestly been so impressed with the quality of the products. The Emile cashmere sweater in particular is stunning; such a gorgeous fit and the knit is outstanding for the price. I have a very similar sweater I bought from a US brand at more than 3 times the price which has not worn anywhere near as well. The jeans are amazing - all true to size and really great cuts. They look far more expensive and I like that they are not mainstream. I will definitely be adding more items to my wishlist! The customer service is second-to-none - Ilona is super helpful and professional and even returns are easy. I know that the brand's ethos is to reduce returns - and I fully support that - but had to send back a pair of jeans that just didn't work for me. I think now I've purchased a few items, I am confident in the sizing and fit and so hopefully won't need to in future.

2025年11月5日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Sarah,

Thank you so much for this beautiful review — it truly means a lot to us! We’re delighted to hear how much you love the Emile cashmere sweater and the jeans — and that the quality, fit, and details have impressed you.

It’s wonderful to know you’ve found your perfect sizes and that your experience with our service (and returns) has been smooth. We’re so grateful for your thoughtful words and continued support — they make all the difference to our small team.

Warm wishes,
Ilona

5つ星のうち5の評価

A gem of a company

Have bought several items since I discovered this gem of a company . Great quality and very stylish. My new go to for super soft stylish knitwear and flattering easy to wear jeans . What a find!!

2025年11月4日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Lynn,

Thank you so much for your lovely review — we’re so happy to hear you’ve found us and are enjoying your pieces!

It means a lot to know you love the quality, fit, and feel of our knitwear and jeans. We’re thrilled to be your new go-to.

Warm wishes,
Ilona

5つ星のうち5の評価

Fabulous

Lovely clothes, recommended by a friend and they weren’t wrong. My order arrived in beautiful packaging, both the glebe skirt and portobello trousers are gorgeous, both fit perfectly and can be dressed up or down. Quality products at reasonable prices, what’s not to love. See you again soon!!

2025年10月31日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Consumer,

Thank you so much for your lovely words! We’re thrilled you love your Glebe skirt and Portobello trousers — it’s wonderful to hear they fit perfectly and that you’re enjoying styling them.

We really appreciate your friend’s recommendation too — what a lovely way to discover us!

Warm regards,
Ilona

5つ星のうち5の評価

Lovely clothes, great company to shop from.

Good quality clothes at a reasonable cost. Delivery is quick and the items nicely packaged. I had to return items and was refunded quickly. Customer service is very good. I will definitely order from them again and highly recommend.

2025年11月3日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Lola,

Thank you so much for your kind words and for taking the time to share your experience. We’re so happy to hear you’re pleased with the quality, packaging, and quick delivery — and that our customer service could help make things easy.

We truly appreciate your recommendation and can’t wait to welcome you back soon!

Warm wishes,
Ilona

5つ星のうち5の評価

Beautifully packaged high quality cardigan

Delighted to receive the beautifully packaged Orsay Mongolian Cashmere cardigan. The ordering process was simple, delivery scheduled and kept me informed and the garment is a delight. I bought the black in one size bigger than needed, because wanted a roomy fit. It’s everything and more expected. Thank you.

2025年10月24日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi KB,

Thank you so much for your lovely review — we’re delighted to hear how much you’re enjoying your Orsay Mongolian Cashmere cardigan!

It’s wonderful to know the ordering and delivery process felt smooth, and that the fit and packaging lived up to expectations. Your kind words mean a lot to our small team.

Warm wishes,
Ilona

5つ星のうち5の評価

Beautiful pieces, brilliant customer care

Beautiful, high quality pieces sent quickly - and also beautifully wrapped! I bought the Apoline cardigan and the Hounslow jeans and have been wearing both pieces non stop - they are absolutely lovely. The perfect cut and very chic.

Excellent customer service as well - speedy, human, kind. I will definitely shop here again.

2025年10月20日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Lliana,

Thank you so much for your beautiful words — we’re thrilled to hear how much you love your Apoline cardigan and Hounslow jeans!

It means a lot that you noticed the care we put into both our pieces and our service. We’re so glad they’ve become staples for you already.

Warm wishes,
Ilona

5つ星のうち5の評価

Keep this up and this small company…

Keep this up and this small company will go places. The price , quality and service is unbeatable.

2025年10月16日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Frances,

Thank you so much for your lovely words — they truly mean a lot to our small team! We’re so happy you’ve enjoyed the quality, service, and value of your purchase. Your support helps us grow and continue doing what we love.

Warm wishes,
Ilona

5つ星のうち5の評価

Paloma Olympia dress size 10.

Paloma Olympia dress size 10.
You know how it is, the search for the simple black dress and then you find it, and the price is affordable. Well that is the story of my recent online purchase. I've worn it for lunch at Mowhay, Polzeath, Stein's for a birthday celebration and dinner at the Oyster Catcher! I've tried it with a belt, a cardigan and love the loose fit. I would recommend this lovely dress - thank you for the pretty packaging and prompt delivery, it felt really unique and luxurious.

2025年10月17日
自発的なレビュー
Palome ロゴ

Palome からの回答

Hi Rebecca,

What a wonderful review — thank you so much for sharing it with us! We’re thrilled to hear how much you’ve enjoyed the Olympia dress and that it’s been part of such lovely occasions. We’re so glad you appreciated the fit, packaging, and experience — it means the world to our small team.

Warm wishes,
Ilona

5つ星のうち5の評価

I got a jumper and a cardigan wow!

I got a jumper and a cardigan, both in a mohair blend — the colours are gorgeous, the quality and cut are amazing, and I’m absolutely in love with the fabric. I’ve already got my eye on one of their wool tops next! The prices are surprisingly good, too.

2025年10月28日
自発的なレビュー
Palome ロゴ

Palome からの回答

Bonjour Evgeniya,

What a delight to read your message — thank you! We’re so happy you’re loving your mohair pieces and their beautiful colours. Each knit is created in small batches to achieve that soft, weightless feel and timeless silhouette, so it’s lovely to know you can sense the difference.

We can’t wait for you to discover our wool tops next — they’re crafted with the same care and attention to detail.

Warm wishes,
Ilona

5つ星のうち5の評価

The Royal Jeans

So I bought two pairs of jeans. The Carnaby and Royal intending to return one pair after seeing which one I preferred. Basically they're both great and I'm keeping them. To anyone else who is a size 16 and has a nightmare buying jeans this is for you. These have a flattering shape, I'm curvy and wide leg jeans can billow out and look ridiculous but these are not too wide, they retain the shape that you see on slimmer girls. They stretch out a tiny bit but not a lot. I'm 44"hip and 5ft 6" 31" inside leg. These fall to my shoe perfectly. The denim is really soft and looks great with a rolled ankle to create a barrel leg jean.

2025年10月28日
自発的なレビュー
Palome ロゴ

Palome からの回答

Bonjour Amanda,

Thank you so much for sharing such a thoughtful review — we’re thrilled to hear both pairs found a place in your wardrobe! It’s wonderful to know the Royal and Carnaby jeans fit so beautifully and bring both comfort and confidence.

Our design team will be delighted to read your feedback — creating denim that flatters every shape and feels effortlessly chic is exactly what we aim for.

Warm wishes,
Ilona

5つ星のうち5の評価

Truly French Luxury!

I have recently bought the most gorgeous wide leg jeans from Palome - the most comfortable and flattering jeans I've ever bought. I have also bought two cashmere cardigans, in mocha and pale brown, which have received so many compliments. Great products at good prices, well done and thank you!

2025年10月20日
自発的なレビュー
Palome ロゴ

Palome からの回答

Bonjour Rachel,

Thank you so much for your kind words — we’re delighted to hear how much you’re enjoying your jeans and cashmere cardigans. Knowing they’ve brought you both comfort and compliments truly makes our day.

We pour a lot of care into each piece to offer lasting quality at a fair price, so your message means the world to us.

Warm wishes,
Ilona

5つ星のうち5の評価

The legend of the Hounslow jeans

Another delivery, another very happy me, I have worn the Hounslow jeans every day since I got them, please, please can you make them in grey or black denim too, or both!! And soon, love you and very very happy to have found Palome x

2025年10月12日
自発的なレビュー
Palome ロゴ

Palome からの回答

Bonjour Pixie,

Your message absolutely made us smile — thank you! We’re so happy the Hounslow jeans have become such a favourite. It’s wonderful to hear how much you’re enjoying them, and we’ll be sure to share your request for grey and black denim with our design team.

We’re truly grateful for your kind words and loyalty — it means so much to have you as part of the Palome community.

Warm wishes,
Ilona

5つ星のうち5の評価

My Luxury Capsule Wardrobe

I’ve now bought thirteen pieces from Palome — and every single one has earned its place in my wardrobe. From the Florentine dress and Pimlico silk dress to the Versailles and Étoile cardigans, I feel like I’ve quietly built the capsule wardrobe I always dreamed of.

The Varenne silk shirts (I have both black and ivory) are the backbone of it all — beautifully draped, easy to care for, and versatile enough for everything from morning coffee to dinner out with my husband. The Danube cashmere sweater and Jasmine cashmere T-shirt feel weighty yet soft — you can sense the quality the second you touch them.

What I love most is the brand’s story and philosophy. Using downtime in the world’s best ateliers to create small-batch luxury feels exactly right for this moment — thoughtful, sustainable, and quietly confident. The pink stitch detail on every piece always makes me smile; it’s a lovely secret signature that reminds me someone really cared about the making.

As a coffee shop owner (and dog mum to four lively pups!) I live in practical clothes — but Palome has shown me that practical can still be elegant. I throw the Stratford skirt on with trainers and a knit in the morning, or the Rivoli body under a blazer for evening, and everything just works.

The packaging feels as luxurious as the pieces inside, and the customer service has been impeccable. I also love that new drops arrive every two weeks — it’s exciting but never overwhelming.

Palome has changed the way I shop: I’d rather have fewer, better things. Thank you for creating a brand that makes real women’s wardrobes feel chic again. I can’t wait for the next collection.

2025年10月13日
自発的なレビュー
Palome ロゴ

Palome からの回答

Bonjour Joanna,

Reading your words truly touched us — thank you. It’s so special to hear how each piece has found its place in your wardrobe and how Palome has become part of your everyday life. That balance of beauty, comfort, and confidence is exactly what we hope to bring to the women who wear our designs.

We’re especially moved by how you noticed the little things — the pink stitch, the feel of the fabrics, the rhythm of our small-batch drops. It means a lot to know that care resonates.

Thank you for your trust, your loyalty, and for sharing such a thoughtful story. It’s messages like yours that remind us why we do what we do.

Warmest wishes,
Ilona

5つ星のうち5の評価

The softest cashmere…..

My beautiful sweaters arrived only two days after ordering. They are the softest cashmere and feel wonderful to wear. Even the packaging is beautiful and so carefully packed
Thank you Palome, I’m so looking forward to wearing them x

2025年10月24日
自発的なレビュー
Palome ロゴ

Palome からの回答

Bonjour Gill Jay,

What a joy to read your message — thank you! We’re so happy your sweaters arrived quickly and that you love both their softness and the care in our packaging. Every piece is wrapped by hand in our London studio, so it’s lovely to know those details are felt.

We hope you’ll enjoy wearing your cashmere for many seasons to come.

Warm wishes,
Ilona

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