Palome レビュー 

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2025年10月24日

Hi Gehane ,

Thank you so much for your wonderful words — we’re delighted to hear you enjoyed your experience with Palome. It means a lot to us that you found the website easy to use and loved the packaging — we want every parcel to feel truly special.

Warm wishes,
Ilona

Palome からの回答

2026年5月7日 に更新

Hi Cecelia ,

We’re so sorry to hear about your experience, that’s absolutely not the level of care we want for our customers. Please contact me directly at ilona@palome.com
, and I’ll personally look into what happened with your return and ensure it’s resolved right away.

Warm wishes,
Ilona

Palome からの回答

2025年10月24日

Hi Suzie ,

Thank you so much for your beautiful words — we’re truly delighted you love your Palome pieces. We put so much care into every detail, from the fabrics to the packaging, so it means the world to hear it feels like Christmas when your order arrives!

Warm wishes,
Ilona

Palome からの回答

2025年10月24日

Hi Tessa,

Thank you so much for your lovely words — we’re so happy to hear your experience with our customer care team was smooth and reassuring. We always aim to make things right quickly and with care, so it’s wonderful to know that came through.

Warm wishes,
Ilona

Palome からの回答

2025年10月24日

Hi KL,

Thank you so much for your kind words — we’re thrilled you loved your pieces and that they reached you so quickly! Your support means a lot to our small team.

Warm wishes,
Ilona

Palome からの回答

2025年10月24日

Hi Natasha

Thank you from the bottom of our hearts for your beautiful words — they truly mean so much. We’re deeply touched to know your Palome jumper brings you comfort and confidence during such a meaningful time.

It’s more than just clothing for us too — it’s about creating moments of calm and joy, and we’re so grateful you shared yours with us.

Warmest wishes,
Ilona

Palome からの回答

2025年10月22日

Hi Amanda,

Thank you so much for your lovely words! We’re thrilled to hear you love the jeans — knowing they’ve become your favourite pair truly makes our day.

We really appreciate you taking the time to share your experience!

Warm regards,
Ilona

Palome からの回答

2025年10月21日

Hi Sarah,

Thank you so much for your lovely words. We’re delighted to hear that everything was resolved smoothly and that your experience left a positive impression.

At Palome, we truly care about every detail — from how each piece is made to how every situation is handled. We can’t wait to welcome you back again soon.

Warm wishes,
Ilona

Palome からの回答

2025年10月21日

Hi Yuliia,

Thank you so much for your wonderful message — it means a lot to us. We’re so happy to hear you love your pieces and that they’ve become part of your everyday style. Each design is made in small batches with the idea of timeless Parisian elegance in mind, so it’s lovely to know they’ve found a home in your wardrobe.

Warm wishes,
Ilona

Palome からの回答

2025年10月21日

Hi Charlotte,

Thank you so much for your kind words — we’re thrilled to hear how much you loved your order. Every detail, from the fabrics we choose to the way each piece is wrapped, is meant to bring a little joy to the experience.

Warm wishes,
Ilona

Palome からの回答

2025年10月23日 に更新

Hi Mrs Cowan,

Thank you so much for your feedback — we completely understand your frustration.

We’re a small and growing brand, and because we produce in small, carefully made batches, it takes us a little time to expand our size range.

That said, we’re actively working on it — we’ve launched size 16 in our best-selling Temple jeans, and sizes 16 & 18 in our Camille cardigan. You might like to take a look at these while we continue to grow.

Please bear with us a little longer — more sizes are coming very soon as we work to make Palome truly inclusive for everyone.

Thank you again for your patience and for supporting a young, independent label.

Warm wishes,
Ilona

Palome からの回答

2025年10月21日

Hi Jenny,

Thank you so much for your lovely message. We’re so happy to hear how much you’re enjoying your cashmere sweaters — they’re truly special pieces, made to feel soft, luxurious, and timeless. It’s wonderful to know the packaging and delivery added to your experience too. And thank you for the colour suggestion — our design team will be delighted to hear it!

Warm wishes,
Ilona

Palome からの回答

2025年10月21日

Hi Sasha,

Thank you so much for taking the time to share this — it truly means a lot. We’re delighted that your first Palome experience has been such a positive one. Every piece is made in small batches with care and attention to detail, so it’s wonderful to know that the cut and quality have stood out to you. We can’t wait to have you back again soon.

Warm wishes,
Ilona

Palome からの回答

2025年10月21日

Hi Inga,

Thank you so much for your lovely review. We’re so happy to hear how much you love your Montparnasse cashmere jumper — it’s one of our favourites too. It’s wonderful to know the quality and feel have met your expectations, and we truly appreciate your recommendation.

Warm wishes,
Ilona

Palome からの回答

2025年10月21日

Hi Anna,

Thank you so much for your kind words. We’re thrilled to hear you’re pleased with your pieces and that the quality, delivery, and value all lived up to your expectations. It’s always a joy to welcome new customers who discover Palome and love what we do.

Warm wishes,
Ilona

Palome からの回答

2025年10月21日

Hi Fiona,

Thank you so much for your lovely review. We’re delighted to hear you love your sweater and that everything — from the packaging to the delivery — made your experience so smooth. It’s wonderful to know the care we put into each order is felt on your side too.

Warm wishes,
Ilona

Palome からの回答

2025年10月15日

Hi Julia,

Thank you so much for your wonderful review — we’re absolutely delighted to hear this!

It means a lot to know you loved both the cashmere turtleneck and the unboxing experience — we put so much care into every detail, from the fabric to the packaging. Your kind words truly make our day.

We can’t wait to see you again soon — and thank you for supporting Palome!

Warm wishes,
Ilona

Palome からの回答

2025年10月13日

Hi LoboGB,

Thank you so much for your lovely message — we’re so happy to hear that you’ve discovered Palome and that our cashmere jumpers have become a part of your collection.

It means so much to know you appreciate the quality, the fit, and the care we put into every order — from the design to the packaging. We truly love creating pieces that last and bring joy to wear.

Warm wishes,
Ilona

Palome からの回答

2025年10月13日

Hi Gillian,

Thank you so much for your beautiful words — it truly means a lot to us. We put so much care into how each piece is made and it’s wonderful to know that it resonates with you.

We’re so happy you’ve found and connected with Palome, and we can’t wait to welcome you back again soon.

Warm wishes,
Ilona

Palome からの回答

2025年10月10日

Hi Elizabeth,

Thank you so much for taking the time to share your feedback — I completely understand your concern, and I’m truly sorry for the worry and inconvenience this has caused.

Please rest assured that we’ve received your email and already responded to confirm that your refund was processed. You should see the funds reflected in your account shortly, depending on your bank’s processing times.

We’re a small team and care deeply about every customer, so we always do our best to resolve any issue quickly and kindly. If anything still seems amiss or you haven’t received your refund yet, please don’t hesitate to reach back out — I’ll personally make sure it’s looked into right away.

Warm wishes,
Ilona