Pampergifts レビュー 38

Pampergifts からの回答

2026年3月11日 に更新

Hi Lisa,
Thank you for taking the time to leave us a review. We are very sorry to hear that the parcel did not arrive before your friend’s discharge from hospital, and we completely understand how disappointing that situation must have been, as we also expressed when responding to your email.
When the order was placed, we took additional steps to ensure the hospital address would be suitable for delivery by contacting the hospital directly prior to dispatch. Once this was confirmed, the order was shipped promptly which occurred 03/03/2026 - The next business day from when your order was placed. Unfortunately the delivery delay occurred after dispatch when Australia Post marked the parcel as undeliverable and returned it. As soon as we received your email requesting a refund, this was processed immediately, as we fully understand how frustrating the situation must have been. We genuinely regret that the timing did not work out as intended and appreciate you bringing your experience to our attention

Pampergifts からの回答

2026年3月11日

Hi Jake,
Thank you for your kind review! We take great pride in ensuring our hampers are beautifully packaged to make them extra special for the recipient. We truly appreciate your support and we hope to help you again for your next special occasion.

Pampergifts からの回答

2026年3月11日

Hi Mathew
Thank you for your review, we’re so glad we could assist with your order and it's great to hear that you made the most of our add-on options. We truly appreciate your support and hope to help you again in the future.

Pampergifts からの回答

2026年3月11日

Hi Kristy, Thank you so much for your lovely review, We're glad to hear that you loved the birthday gift hamper.
I’m happy that the whole process was easy and smooth for you, It's great to know our communication and delivery met your expectations. We really appreciate your support and hope to help you again with another special gift soon.

Pampergifts からの回答

2026年3月11日

We're happy to hear that you loved the gift wrapping and enjoyed the wide range of options available. Its great to know you found our website easy to use and that your order arrived quickly too. We do appreciate your recommendation and look forward to being your chosen hamper provider in the future!

Pampergifts からの回答

2025年9月10日

Thank you for your feedback. We completely understand how important it is for gifts to arrive on special dates like birthdays or Valentine’s Day. While we can’t guarantee an exact delivery day, we always work closely with our customers to ensure hampers arrive as close to their chosen date as possible. Many of our customers select Express Post and place their order in advance, which allows us to carefully adjust when we send it out so it arrives in time.

As a small business, we aim to keep our hampers beautifully made yet affordable. Using private couriers would unfortunately double the cost of delivery, which is why we rely on Australia Post to balance both quality and value for our customers.

While we appreciate your comments, we do feel a 3-star review is a little unfair, as we clearly outline our delivery process and always strive to go the extra mile for our customers.

Pampergifts からの回答

2025年9月11日

Thank you so much for your lovely review! 💝 We’re so glad to hear your daughter loved her birthday gift and that it arrived quickly and beautifully packaged. Your support means the world to our small business, and we’d be delighted to create something special for you again in the future. 🌸✨

Pampergifts からの回答

2025年9月11日

Thank you so much! We’re so happy to hear you loved the presentation and speedy delivery. 💝 Your support means a lot to us! 🌸

Pampergifts からの回答

2025年9月11日

Thank you for your kind words! 💝 We’re so thrilled the birthday girl loved her gift and that it helped make her special day extra memorable. ✨ Your support truly means so much to us! 🌸

Pampergifts からの回答

2025年8月18日

Thank you so much for your wonderful review! We’re delighted to hear your hamper arrived quickly and beautifully presented, and that your friend loved it for her birthday. We truly appreciate your support. 💐

Pampergifts からの回答

2025年8月18日

Thank you so much for your kind words! We’re thrilled to hear you were happy with the wrapping, communication, and delivery. It’s always our goal to make gifting easy and special, and we truly appreciate your support. 💝

Pampergifts からの回答

2025年7月19日 に公開

Thank you so much for the lovely review! We're thrilled to hear your sister loved her gift and that everything arrived promptly. It means a lot to us that you chose Pamper Gifts for such a special occasion. 💖