love my PAPER London swimsuits — especially the new halter neck style. The fabric is incredibly soft and comfortable, and the fit feels so considered. The team were also amazing when I needed to... もっと見る
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I bought 2 swimsuits on March 31st, I have emailed their customer service twice & messaged them on their website to get an update on my order & have received no reply at all. I’m heading off on holida... もっと見る
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Would give NO stars if possible! Absolute shocking customer service I have waited over FIVE weeks for my refund. Constantly chasing - was refunded via PayPal but was oddly cancelled by the company hav... もっと見る
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I absolutely love my new Maxi Laura dress in Sundae Sun. The quality is amazing and I have already had so many compliments whilst wearing it over the Easter weekend! The perfect colours for spring and... もっと見る
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企業情報
当該企業による記述
The fashion industry needs to change.Faster, cheaper and trendier have taken over. They have melted our ice caps. Burned down our forests. Tricked us into thinking we always need more, more, more. So if you think fast fashion should be outlawed, you’re right. If you think every business on Earth should be trying to have a positive impact, you’re right. And if you think your clothes should make you feel good and happy, we think you’re right about that too. For us, it starts with a blank piece of Paper. Then, we pick a colour. Everything else bubbles up from there… Striking patterns. Structured shapes. Unique details (sea-shell cups anyone???) Timelessly chic. Always joyful. 100% sustainable. Created from scratch every time to find the best possible way, to make the best possible clothes. Because PAPER clothes are not designed to be worn twice and tossed aside. They are designed to turn every wardrobe into a gallery of well-worn and much-loved statement pieces. To become the favourite coat slipped on for the next twenty winters. The ever-complimented bikini still snug wash after wash. The stuff your future daughters will steal when they think you’re not looking. All designed to be re-sold, repaired and recycled. All thoughtfully created right here in London.. We exist to make high fashion slow.
連絡先
Third Floor, 207 Regent Street, , W1B 3HH, London, 英国
- care@paperlondon.com
- paperlondon.com
3.8
ほぼ満足
91件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love my new padel kit
Love my new padel kit! Great fit and super comfy. Speedy delivery too.
2026年4月6日
自発的なレビュー
Love my PAPER London swimsuits
love my PAPER London swimsuits — especially the new halter neck style. The fabric is incredibly soft and comfortable, and the fit feels so considered.
The team were also amazing when I needed to exchange — everything was handled so quickly and smoothly, and they made sure I had the right pieces in time for my holiday. Such a great experience from start to finish.
2026年4月1日
自発的なレビュー
Very very upset
Very upset
I ordered a swimsuit in a size 8 and asked if I could exchange it to size 10; they sent a label and I returned the item.
After that I heard nothing
My email and texts are not responded too
I’ve nothing to show for the £200 they took from my account. I’ve never before had such a bad experience with any other retailer.
2025年8月26日
自発的なレビュー
PAPER London からの回答
Dear Paul
We are so incredibly sorry to hear about the frustration you experienced with your exchange last October. It is never our intention to leave a customer feeling unheard, especially when you have trusted us with your purchase. Please accept our sincerest apologies for the silence you encountered; this certainly doesn't reflect the high standard of care we aim to provide.
As some time has passed since you posted this, we truly hope this was resolved behind the scenes and that you have since received your replacement or a full refund. However, if there is anything more we can do to help, please reach out to us directly at care@paperlondon.com with your order details. We would love the opportunity to make sure everything is 100% right for you.
Warmly,
The Paper London Care Team
Worrying
My order was delivered very quickly. However, they sent me the wrong size. No returns label. Their website is “currently unavailable” and has been for the last 4 days. Sent an email to their customer services but no response.
2025年2月3日
自発的なレビュー
PAPER London からの回答
Dear Sharon,
Thank you for your review, and we’re very sorry to hear about your experience.
We understand this took place some time ago, but we were so sorry to read about the trouble you had with your order and the difficulty reaching us at the time due to our technical maintenance. This is certainly not the standard of service we aim to provide.
While we hope the matter has since been resolved, we would still really appreciate the opportunity to look into this for you and ensure everything was put right. If you’re open to it, please do get in touch with us at care@paperlondon.com with your order information, and our team will be happy to assist further.
Thank you again for your feedback, it’s invaluable in helping us improve our service.
Warmly,
The Paper London Care Team
Very disappointed with customer service…
When item wasn’t delivered tracking revealed it was never sent. Contacted customer services and order resent, unfortunately what arrived wasn’t what I ordered. Emailed twice to request the correct item is sent, not even the courtesy of a reply so item will have to be returned. Very disappointed.
2025年1月2日
自発的なレビュー
PAPER London からの回答
Dear Mary,
Thank you for sharing your feedback. Please accept our sincerest apologies for the experience you had with us back last January.
We are so sorry to hear that your order journey was so difficult and that our communication fell short at the time. This is absolutely not the standard we strive for. Since your review, we have taken your feedback to heart and have made significant improvements to our internal processes and customer service team to ensure our orders and responses are as seamless as they should be.
While we hope this was settled for you long ago, if there is anything more we can do to help or if you feel the situation wasn't fully put right, please do reach out to us at care@paperlondon.com. We would love the chance to restore your confidence in Paper London.
Warmly,
The Paper London Care Team
Would give NO stars if possible
Would give NO stars if possible! Absolute shocking customer service I have waited over FIVE weeks for my refund. Constantly chasing - was refunded via PayPal but was oddly cancelled by the company have paid £4.95 for postage as items were never received but still have yet to refund for the 3 items bought! I would not recommend buying from this company
2024年10月5日
自発的なレビュー
PAPER London からの回答
Dear LSD,
Thank you for your feedback. We are incredibly sorry to read about the experience you had with your refund back in 2024.
It is genuinely distressing to hear about the delay and the confusion surrounding your PayPal transaction. This is a far cry from the level of service we expect to provide. Please be assured that we have since made significant updates to our finance and customer care systems to ensure refunds are processed swiftly and transparently, as we never want a customer to have to chase us for their money.
We truly hope this was fully resolved at the time. However, if there is anything more we can do to help or if you haven't been fully looked after, please get in touch with us at care@paperlondon.com. We would value the opportunity to look into this and ensure everything is 100% right.
Warmly,
The Paper London Care Team
Non existent customer service
I want to return my swimsuit and have been trying for a week to get a returns label from them and just no reply. By the time I return from holiday I may no longer be able to send it back. I think the quality is poor especially the stitching. Heidi Kline is much better quality
2024年9月3日
自発的なレビュー
PAPER London からの回答
Thank you for your feedback, and we’re sorry to hear about the difficulties you've had with your return. We sent the returns label to you on August the 29th, 30th, and once again on Wednesday. May we kindly ask you to check your junk or spam folder, as our emails may have been filtered there? If you're still unable to locate it, please let us know, and we’ll be happy to assist further.
We also appreciate your comments regarding the swimsuit quality and will share them with our product team.
Totally exceptional
Beautifully made, timelessly elegant clothes. Exceptional service - honestly Helen stands out as one of the all time best providers of incredible customer support. In a day and age where even the top luxury brands treat customers poorly, this brand NAILS IT.
2024年7月12日
自発的なレビュー
Nothing beats Paper’s summer dresses!
Beautiful dresses, i always get compliments when i wear them! The quality is amazing and i love that the brand takes sustainability seriously. Please bring back the Martha dress in more colours!!
2023年5月30日
自発的なレビュー
I’ve purchased a couple of pieces of…
I’ve purchased a couple of pieces of knitwear from Paper London recently and am blown away by the quality of the products. The Daffodil cardigan is beautiful - super soft fabric & beautiful colours. So well made. Customer service was excellent - really fast shipping. Highly recommend.
2024年5月7日
自発的なレビュー
OBSESSED with my new PAPER London 3…
OBSESSED with my new PAPER London 3 piece suit. The team went above and beyond to get it to me ahead of my wedding. The suit is incredible quality and so flattering. I got so many compliments. Can’t wait to get more pieces from them.
2024年4月28日
自発的なレビュー
So thrilled with my properly cosy new…
So thrilled with my properly cosy new PAPER London cardigan. I love how it works for the day but looks great belted and with a skirt in the evening too. Beautiful quality and very stylish!
2024年1月18日
自発的なレビュー
Bikini arrived squashed in a small …
Bikini arrived squashed in a small envelope wrapped in black tissue …. Not a good start … bikini was of average quality …. Bikini bottoms too high …. Didn’t do me any favours … so bikini has been returned .
2024年1月4日
PAPER London からの回答
Dear Julia,
Thank you for sharing your feedback with us.
We’re sorry to hear your bikini arrived feeling less than perfect due to the packaging. Since your review in early 2024, we have refined our packaging processes to ensure our pieces arrive beautifully presented and in the best possible condition. Regarding the fit, we always strive for the highest quality and a flattering cut, so we appreciate your honest thoughts on the style, it’s feedback like this that helps us perfect our future collections.
We hope your return was processed smoothly at the time. If there is anything more we can do to help or if you’d like some personalised sizing advice for a future style, please do reach out to us at care@paperlondon.com.
Warmly,
The Paper London Care Team
I love Paper London
I love Paper London's commitment to our earth. They make beautiful items (I have the linen pantsuit, swimsuit, and also a pair of sandals) using responsible manufacturing processes.
2023年8月22日
自発的なレビュー
Fabulous customer service
Fabulous customer service! Had to exchange an item due to size, and then a back order. Along every step of the way, the customer representative, (Helen?), kept me informed about the status of my order. I felt certain she would do everything in her power to make sure the order was correct. Also, I give 5 stars to the quality of the products we’ve ordered. Many thanks to Paper London for being an outstanding company.
2023年7月31日
The most amazing suit I’ve ever had
The most amazing suit I’ve ever had! The cut, fabric and feel. I’ve never had so many compliments. Thank you 💕
2023年7月28日
自発的なレビュー
Obsessed with my Suit!
Absolutely adore my new Paper London suit! The quality of the fabric is just amazing, so soft and hangs beautifully! I have never had so many compliments on an outfit when I wore it! The customer service was super responsive and helpful in aiding me to find my correct size and the shipping was super speedy and came next day! Will definitely be growing my wardrobe with more Paper pieces.
2023年7月20日
自発的なレビュー
Order nearly 2 months late
I ordered a bikini from them in May, which was advertised to be delivered in early June. The bikini has still not arrived even though we are most of the way through summer. They have advertised that the bikini is back in stock (~3 weeks ago) and are coordinating influencer content to drive new revenue when customers have yet to receive their orders. For a brand led business, this is disappointing behavior. They should be focusing on delivering orders for the payments they have already taken rather than driving new orders when they clearly can’t fulfill the promises made…
2023年7月22日
自発的なレビュー
PAPER London からの回答
Hello Nina,
Thank you for taking the time to write us a review, we sincerely apologise for the inconvenience and disappointment you have experienced. Your feedback has been taken very seriously and we are looking into this and are discussing internally to ensure the customer experience received is of a great standard. We have sent you a follow up email and hope for the opportunity to make things right.
Kindest, PAPER team x
I have bought numerous dresses from…
I have bought numerous dresses from paper and more recently the 3 piece suit. The quality is unreal. I wear everything season after season. It’s my go to summer wardrobe. Thank you customer care for always being so helpful Niki x
2023年7月22日
自発的なレビュー
In LOVE with Martha!
In LOVE with the white Martha dress….the longer length makes it perfect for beach, pool and party alike! My go to this summer 100%.
2023年7月17日
自発的なレビュー
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