Parcelstogo レビュー 

Absolutely Awful. Impossible to contact. When you do manage to contact them they are unable to stop lying. When I make any purchases I now ask the supplier not to use their services.

Sent parcel to Spain last year..didn't arrive until weeks after date and only after l kept chasing it up..same this year more fool me for trusting them...they know about custums so they should have it sorted..can't ring them you send complaint no one does anything don't use them ..my parcel will not get to its destination for Xmas or ever by looks lm so angry

Horrendous from start to finish
Sent a parcel to Hungary for my daughter
Didn’t arrive by alloyed dates
Contacted what they refer to as customer services, told them about this… they said they would sort it out straight away…
I phoned back two weeks later….
We are all over it and it will be sorted soon
The parcel then arrived back at my door three weeks after the final email
I contacted them
You can have your carriage back or try and send it again…
And that is that
HOW THIS COMPANY IS STILL IN EXISTENCE IS BEYOND ME
AVOID ABOID AVOID AVOID
JUST IN CASE YOU DONT GET THE MESSAGE WHAT I AM SAYING IS..
DO NOT UNDER ANY CIRCUMSTANCES TOUCH THIS BUNCH OF CHARLATANS WITH A BARGE POLE

It shows that the evil parcel to go who ignore Disabled peple emails no wonder i don't blame the new
Customers that will never used this evil company ever and they should close down for good and name and shame for their evil rip off service

Do not use this service. Tried to send a simple parcel to the EU, they have no idea what they are doing no customer service to answer questions only good point is if you pay by PayPal you can get refunds from them. Do not use this company

Sold a £175 PC on Ebay.
Packaged up really well, turned up opened and damaged.
I know I had the option to pay for insurance, but it makes it uneconomical to use them if I take up the extra insurance.
The website is even set up to reject your claim even before you have made a claim.
They are all over you if you owe them, but they are not interested in their customers.
I know I should have learn from the last time, but thought I would try again.
Will switch back to Royal Mail Click & Collect, hope these cowboys go out of business.

This company take order and money , then that is it , we sent 3 parcel though them 2 weeks ago , still we are waiting see where is our parcels is , no one to find , no phone no to contact them , only we get 1 email every 2 days but not much help , please not use this company

I purchased lamps from First Choice Lighting through their Ebay site. I ended up receiving a double order (4 lamps instead of 2) and when I contacted First Choice Lighting they said that others had made this mistake because the wording of the Ebay add is not clear. Nonetheless, I had to arrange for the return of the unwanted lamps myself and they urged me to use Parcelstogo. I was advised it would probably cost around £5. When I then searched the Parcelstogo website, the £5 charge was for the most basic option which was not suitable. I ended up paying for the UPS Express Saver at a higher cost of £15.66 plus VAT (under the section headed collection between 9am to 12 pm) plus (as they strongly recommended it) the additional cost of insurance, so that it eventually cost over £21!!! Then, as if that was not all bad enough, it is now past 12 noon on the day of my collection and the courier is nowhere in sight. No idea why as no one has contacted me, despite asking for my phone number. When I checked the not particularly straightforward website of Parcelstogo, I find that, despite charging the additional amount for the Express Saver, collection by 12 noon is not, after all, guaranteed. That is quite frankly a misrepresentation of what they sold. Altogether a very unsatisfactory process from start to finish (well, I still have the unwanted lamps and, no doubt, will have to go to some trouble to get them back to First Choice Lighting and to be honest, I think if they know that the Ebay add has led any customers to be mislead and be faced with all this trouble, should contact Ebay and get it sorted as the unsuspecting customer is left paying a disgraceful amount of money for return because First Choice Lighting won't accept any responsibility). Very poor service.

I sent some christmas presents for my son to ireland on the 31st of december(yes a bit late). 3 weeks down the line the parcel didnt arrive.. next thing i knew it got delivered back to me without an explanation.. i also sent more presents for my son for his birthday on the 4th of jan, cant seem to licate that parcel.. their is no email, or contact number to discuss my (expensive) Parcels..
Would not rate parcels to go due to no communication at all.. so i have a very dissapointed son!!

This Company delivered my parcel to Italy and it arrived 19 days late Via B 2 C Europe. Their Customer service is useless . The Company is useless. My next step to stop this atrocious Crooked Company to stop trading is Trading Standards. Imagine 19 days late and they offer me a £10 voucher to use on their site. I told them if they gave me £1000 to use on their site I would rip it up.
I have asked these crooks to compensate me me with £10 per each day it was delayed, paid into my Bank Account. They point blank refused. I think it is because this Company has no money in it. Just take a look at all the reviews below. A majority of people not happy and Parcels to Go seem to like all this bad reviews as they continue to behave in this horrible way. I would like to meet this owner because I want to ask him if he is proud of all these bad reviews and if cares a damn anyway.

P2G83065694
A very unhappy customer.

Ordered a parcel collection via this site, paid significant fee for collection .Hermes was the company to collect Never showed up .Complete waste of time I could have gone to the post office- instead I've lost two days
Don't risk it .Now I have to wait at least 5 days before they will come back and consider my request for a refund.!
Also don't be fooled they say they refund in 2 days but that is if you are happy for them to credit your account with them - why would you be when they failed to honour the contract ! Avoid.

Absolutely shocked how bad this company is. Booked a delivery, they gave me a time slot of 12 hours that they will pick up the item..didn’t turn up. I immediately asked for a refund after seeing the other reviews on this page... and guess what, it will take them 1 month to refund my money! Steer clear of this con of a company.

Lost parcel found it 7 days later completely damaged. Open claim for damage send numerous photos of damage and refund I made to customer because of the damage, replaced one van signage at my cost. My claim refused after few weeks because they decided van signage belong to wall decor, paintings and prints and is not refundable unless lost. Then refund me cost of carriage but keep money I paid for insurance. What a Joke company. After complain about their decision I was told that is not damaged enough and should be ok telling me somebody without experience compared to my 12 years experience in business.

ABSOLUTLEY IMPOSSIBLE TO GET HOLD OF ANYONE DIRECT TO HOLD ACCOUNTABLE APART FROM BY CHAT, WHO THEN BOYCOT ALL BLME UNTIL SPEAKING TO A 3RD PARTY, ALSO NO CARE ABOUT DAMAGE AND LOSS OF PARCELS, ALSO THE CLAIM FORMS FOR INSURANCE TAKE HALF A DAY TO FILL OUT 4 PARCELS A WEEK MEANS 2 DAYS TO FILL OUT CLAIM FORMS PER WEEK AND STILL NO GUARANTEE OF FINDING PARCELS, THESE COMPANIES SHOULD BE HELD ACCOUNTABLE FOR THERE AUSE AGAINST SMALLER COMPANIES THERE LACK OF RESPECT, HONOUR AND CARING FOR A BIG PROFIT MARGIN IS BEYOND ACCEPTABLE, hIDING FROM ANYONE BEING ABLE TO CONTACT OMEONE TO HAVE A CONVERSATION SHOULD BE ILLEGAL IN ITS OWN RIGHT WHEN IT COMES TO LOGISTICS,

So set my my account, logged in, created an order, printed the label, boxed the package and applied the label.

So all done, just needed to drop it off in the white box out side Morrison’s.

Scanned the parcel and the little door opened. I place my parcel inside and closed the door.

I was then printed for a receipt. I selected email.

I never got one! I used live chat to discus the issue and someone named Leonardo was very sarcastic! He explained that he could not print me a label from where he was? What kind of person in customer services responds in this way?

I now have no confirmation, other than I placed an order. Nothing to say the parcel is safe in the box out side Morrison’s either.

I have no idea if my parcel will be delivered or if I’ll ever see it again.

The value was £300 plus the £25 posted there or, there about!

FURIOUS!!!!!

Rubbish service had to rebook 3 times delivery driver didn't turn up then they lost my parcel.You cant get in touch with them.

Please look elsewhere . On a number of occasions I have used this firm where parcel has not arrived and they do not seem to be bothered about what happened to it . On the last occasion of parcel been sent in a jiffy bag the contents where removed and an empty bag delivered I reported it and was told they would investigate and be in touch in 2 weeks later which they did not do I had to get in touch and only then did they start to investigate and ask relevant questions like provide evidence of postage etc shocking criminal

Please do not use this company to deal with as they want no responsibility when a signed for parcel goes missing after being signed for at the recipients address. Parcelforce got the package signed for, and i have proof of signature, then 2 weeks later they have said the package was lost. The package was a monitor worth £445 which i am now out of pocket because paypal returned the money to the buyer but parcels to go and parcelforce wat nothing to do with it but I have signed proof it was delivered. Both companies employ liars and thieves

Sent 2 parcels to Italy no problem at all thank you for getting them there in quick time