Park Barcelonatickets レビュー 

Park Barcelonatickets からの回答

2023年8月21日 に更新

Tout d'abord, nous apprécions vraiment vos commentaires et nous sommes désolés d'apprendre que votre expérience avec nous n'a pas été aussi bonne que prévu. Cependant, nous faisons de notre mieux pour vous apporter la meilleure satisfaction possible.

Nous avons vérifié à nouveau votre dossier et vous avons informé que les billets que vous aviez achetés étaient pour la Sagrada Familia et non pour le Park Güell. De même, toute l'assistance possible vous a été fournie au moment où vous nous avez contactés. Comme vous l'avez fait à l'époque, vous pouvez nous contacter à nouveau pour répondre à vos questions.

Vous trouverez plus d'informations dans notre Centre d'aide.

Nous vous remercions pour votre commentaire !

Park Barcelonatickets からの回答

2023年8月21日

First of all, we very much appreciate your comment and are sorry for your bad experience.

However, we would like to point out that we advertise at the bottom of our website and in our T&Cs that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets we provide are 100% official as we obtain them from the official box office, and in no case are we trying to scam or cheat.

On the other hand, we would like to detail that our T&C, which we suggest to be read by the user before finalizing the purchase, establish the operation of our rates.

The service offered is not the sale or resale of tickets for Park Güell, but consists of their acquisition through the corresponding voluntary, express, special and remunerated mandate of the user. The difference between the official price and ours is based on the added value we provide, which is mainly based on the provision of a personalized service throughout the process, the correction of errors in its processing and specific customer service.

Our Customer Service is in our Help Center and also in the chatbot.

You can view more information in our Help Center.

Thank you for your feedback!

Park Barcelonatickets からの回答

2023年8月21日

Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.

However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.

However, changes in the visiting hour or the type of tickets are highly restricted and we cannot make any modifications or cancellations.

You can reach further information in our Help Center.

Thank you for your feedback!

Park Barcelonatickets からの回答

2023年8月21日

Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.

However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.

You can reach further information in our Help Center.

Thank you for your feedback!

Park Barcelonatickets からの回答

2023年8月21日

Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.

However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.

You can reach further information in our Help Center.

Thank you for your feedback!