partsofcanada.comレビュー 

214
TrustScore 5段階評価の4

4.1

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I ordered a part which was promptly delivered. The part presented transit damage. I contacted Parts of Canada and their Customer Service team promptly acted to resolve my issue. A replacement part wil... もっと見る

5つ星のうち1の評価

Deceptive , the use photos of a warehouse that doesn’t exist . Google earth shows a small convenience store as headquarters. Sent a completely wrong part and refuse to refund unless I spend a great de... もっと見る

5つ星のうち5の評価

I ordered a replacement inner glass for KitchenAid gas range. The price is very reasonable. Delivery is quick. Other sites either out of stock or long back order time or way more expensive.

5つ星のうち5の評価

Installed the OEM igniter (G.E Range Flat Gas Igniter, Hot Surface OEM - WS01F01200, Replaces: WB13K10043 × 1) and has been working wonderfully. Item shipped within the specified delivery period and a... もっと見る

企業が回答しました

4.1

ほぼ満足

TrustScore 5段階評価の4

214件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 50%に回答しています

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4.1

すべてのレビュー

(214)

過去12か月のレビュー数: 111

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Bought a replacement heating element

Bought a replacement heating element
Fast delivery and reasonably priced
Recommended

2025年6月30日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

Thanks for your thoughtful feedback! We’re glad everything went smoothly and appreciate your trust in us.

5つ星のうち5の評価

It’s only the place can find it that I…

It’s only the place can find it that I really need it. It’s excellent match my gas stove.
And delivery fast. Thanks lot for fixed my headache and my family very happy!

2025年6月28日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

We’re so grateful for your kind words. Thanks for sharing your experience with us—we’re always here to help!


5つ星のうち5の評価

Shipped the right part fast the first…

Shipped the right part fast the first time like expected! Follow up that I was happy was much appreciated.

2025年4月27日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

We’re so grateful for your kind words. Thanks for sharing your experience with us—we’re always here to help!

5つ星のうち5の評価

Très bon service

J'ai acheter une pièce de rechange un un prix beaucoup moins cher que d'autres sites en ligne. Le service est très bon. Rapidité de livraison. Personnellement, je les recommande sans hésité.

2025年5月1日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

We’re happy to hear you were satisfied with your experience. Your feedback helps us keep improving—thank you!

5つ星のうち5の評価

Wolf range oven Gas Igniter OEM

After the order, I received quickly the Gas Igniter OEM - 72306D. Very easy to install and works as well.
I am very satisfied with this purchase.

2025年4月19日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

It means a lot to us that you took the time to leave this review. We're thrilled you're happy with our service!

5つ星のうち5の評価

10/10 would recommend !

I didn’t have high hopes to fix my dryer, but I still tried to buy the 2 parts I needed and IT WORKS ! Thank you so much for the fast delivery and the parts quality. I will buy from you again if any of my appliances have issues.

2025年4月27日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

We’re so grateful for your kind words. Thanks for sharing your experience with us—we’re always here to help!

5つ星のうち1の評価

Recent Issue with PARTS OF CANADA LTD

I recently purchased a part from PARTS OF CANADA LTD and attempted to return it, unused and still in perfect condition, only to be told I was ineligible because I had opened the box.

Let that sink in.

The item was never installed, never handled beyond a visual inspection. Any reputable parts supplier should understand that a customer may need to verify a part before installation. Denying a return solely on the basis of opening the packaging—with no signs of damage or use—is not only rigid, it's anti-customer and borderline deceptive. We simply decided to purchase a new unit rather than changing out a part, so that part was no longer required.

This policy was not clearly stated at the time of purchase, nor was it communicated in a reasonable or professional manner. Instead of working with me on a solution, their team hid behind fine print and showed zero interest in customer satisfaction or long-term relationships.

This is not how a trustworthy company operates. If you're thinking of doing business with PARTS OF CANADA LTD be aware: you’re taking a risk, even if you do everything right.

2025年6月2日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

Thank you for sharing your experience, and we're genuinely sorry to hear that you were disappointed with our return policy. We understand your frustration—it's never our intention to make customers feel unsupported or unheard.

Our return policy is in place to ensure the integrity of all parts we sell, especially for automotive components where even minimal handling can affect resellability. That said, we recognize that communication around this policy could have been clearer, and we sincerely apologize if it wasn’t properly conveyed at the time of purchase.

We value your feedback and take it seriously as we continue to improve our service. If you’d like to discuss this further, we’d be happy to review the situation again. Please feel free to reach out to us.

Thank you again for bringing this to our attention.

5つ星のうち5の評価

Convection oven fan

I had to order a replacement fan for my Samsung Convection oven. I found the part very easily and ordered it right away.i was impressed with the quick shipment also.

2025年4月25日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

We’re happy to hear you were satisfied with your experience. Your feedback helps us keep improving—thank you!

5つ星のうち5の評価

Excellent customer service

Excellent customer service, very pleased with my replacement dryer element, saved me a lot of $$!

2025年6月19日
partsofcanada.com ロゴ

partsofcanada.com からの回答

We’re happy to hear you were satisfied with your experience. Your feedback helps us keep improving—thank you!

5つ星のうち5の評価

very straight forward and easy to use…

very straight forward and easy to use parts diagrams. the parts themselves were very well priced. and the shipping was pretty quick.

2025年4月24日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

We’re happy to hear you were satisfied with your experience. Your feedback helps us keep improving—thank you!

5つ星のうち5の評価

Cooktop Replacements (5 Star)

I recently purchased several cooktop element replacements from Parts of Canada and was very impressed. The prices were competitive, the items arrived well-packaged, and everything fit perfectly. My cooktop is working like new again! Great experience overall—highly recommend this company.

2025年3月31日
partsofcanada.com ロゴ

partsofcanada.com からの回答

Thank you for the great review! We're so pleased you had a good experience and truly value your support.

5つ星のうち5の評価

Excellent service

Excellent service, excellent priced parts!

2025年6月10日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

Thanks for your thoughtful feedback! We’re glad everything went smoothly and appreciate your trust in us.

5つ星のうち5の評価

Excellent service

Excellent service. Quick delivery at a great price. Original OEM part worked great. Would definitely use them again.

2025年5月6日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

We truly appreciate you taking the time to leave a review. It’s wonderful to know you were satisfied with our service. Thanks again!

5つ星のうち5の評価

Great service from Parts of Canada

Parts of Canada was the only place to have the part I needed to fix my refregerator. I received the part quickly. I am very satisfied with the service I received from Parts of Canada.

2025年5月16日
自発的なレビュー
partsofcanada.com ロゴ

partsofcanada.com からの回答

Thank you so much for your kind feedback! We're really happy to hear that you had a great experience with us. Your support means a lot!

5つ星のうち1の評価

If I could give a zero or negative…

If I could give a zero or negative start review I would.

You see all sorts of one star reviews which read like "the package was left in the rain" which have nothing to do with the product or the company.

But this is a bona fide one star review.
I was actually asked to write this review by Parts of Canada. I do not know why.

Do not be deceived by the image of a large warehouse. Parts of Canada is a small operation (maybe just one person). The lack of a 1-800 number is one clue and when you call, no one answers is another.

On their website, their refund policy states "we strive to ensure customer satisfaction". Nothing could be further from the truth.

Note that their restocking fee is 30% but that applies to items returned without reason. That is not my case.

I needed a ice maker for my LG refrigerator.
I when to Parts of Canada website and entered the part number AEQ36756907. The image of the ice maker was presented and I added it to my cart and bought it.
It arrived a few days later.
But when I tried to install it, it did not fit - it was about 1 inch too wide.
I looked at the part number on the label on the ice maker and it read AEQ36756901.
I went back to the Parts of Canada website and entered the part number again. When I looked at the image presented, I could see that underneath it, it said the part number was, in fact, AEQ36756901.

I explained this to Parts of Canada and after several emails they agreed the error was in their website and that NO RESTOCKING FEE would be charged and I would get a FULL REFUND.

I returned the ice maker and it was received by Parts of Canada on March 24, 2025. I did not receive any acknowledgment from them.

One week later I emailed Parts of Canada to let them know I was waiting for the refund.

Parts of Canada stated that it could take up to 15 business days to process the refund.
After 15 days (April 15), no refund had arrived. I contacted Parts of Canada who said the part arrived without a label and would need to be returned to the manufacturer!!!!

I sent an email protesting this delay and was told the refund would be issued minus a RESTOCKING FEE.

After several more email exchanges, I was told that the "request had been forwarded to a relevant department"

I was contacted by phone by a Malik and the laughably named "Customer Satisfaction" department.

He asked that I forward him the emails I had sent to Parts of Canada Service department.
I found this odd as he, as an employee of Parts of Canada should have access to the emails I sent.
Regardless, I sent him an email summarizing all the events of this order.

He came back to me a short time later and said that after reviewing the situation with management they had agreed to refund the stocking fee.

But he wouldn't leave it there. He had to add that when I placed the order I had received and confirmation email. AND IT WAS MY DUTY TO VERIFY THE PART ORDERED WAS CORRECT. The confirmation email actually ended up in my Junk so I never saw it.

"Oh, one more thing" Malik said "Could you write a review"

The next day, Thursday April 24, Malik emailed me asking if I had written the review. One day! After them dicking me around for almost two months.
I said I had not. That I was too busy.

On Monday April 28, Malik emailed again to ask if I had written the review.
I informed him that I had not yet received the restocking fee refund.

On Tuesday April 29, Malik stated that he was prepared to issue the refund ONCE I HAD MADE A REVIEW.

Of course, this is not what was agreed to. Parts of Canada had agreed to return the restocking fee. Pure and Simple.

And once again, Malik threw it back hat I had not acknowledged the confirmation email. WTF! Who acknowledges a “we are processing your order” email?

So, Malik, here is my review. Now send the refund.

2025年2月21日
自発的なレビュー

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