Patch App UK レビュー 

Patch App UK からの回答

2024年3月28日

Hi Mr Price,

Thank you so much for taking the time to leave us a review!

I'm so sorry to hear this. We do use a third party sales agency to carry out some canvassing for us, and i'm so sorry to hear you were unfortunately quoted something that isn't true. This is incredibly concerning for us, and has been fed back and will be dealt with accordingly, as that doesn't fairly represent the Veteran-led business we are.

We do employ Armed Forces Veteran's, however the cleaner for your area, Nathan, did not serve. We are still hiring for a new local Veteran cleaner for your area, and in the meantime, Nathan is carrying out the work as we don't want to let any of our customer's down.

I know we spoke yesterday, and we have now managed to sort your concerns. Your subscription has been cancelled, and a full refund issued for the full amount you've paid to us since you joined our services.

Thank you again for bringing this to our attention, and please don't hesitate to get in touch if there's anything else we can do to help 😊

Patch App UK からの回答

2024年3月22日

Hi Stella, that's great to hear! Thank you so much for leaving the review 😊

Patch App UK からの回答

2024年3月28日 に更新

Hi Nat,

Thanks so much for taking the time to leave us a review.

I'm so sorry to hear this. It's not our intention at all to make it difficult to cancel, we just ask that anyone wishing to cancel get's in touch with us on our dedicated phone number, so we can gather as much feedback as possible, and use it to better the business going forward 😊

We did have some technical trouble with the phone lines when you left your review, and for that i'm so sorry. I'm not sure if you have since managed to get through to somebody and have your subscription successfully cancelled, but if you didn't, please do get in touch with us again and we will be happy to assist.

Thank you again.

Patch App UK からの回答

2024年3月28日

Hi Kay,

Thank you for leaving us this review.

I'm so sorry to hear this. That's definitely not the service we'd like to be offering at all!

I can see you had received 4 cleans prior to this one with no problems, so it is such a shame that the service you received on your 5th clean was this poor.

I have checked our system, and can see we replied to your initial email voicing your concerns the same day you sent it in to us. In our reply, I can see we apologised for the service, and then explained that all the windows and doors cleaned are meant to be left wet on purpose due to the type of clean we carry out. We did ask as well if we can arrange for a re-clean to take place, as the service you received definitely isn't what we would like. Unfortunately we did not get a reply to this.

I can see your subscription has been cancelled since, and a full refund issued 😊

Once again, thank you so much for taking the time to leave us a review, and if there's ever anything else we can do to help, please don't hesitate to get back in touch!

Patch App UK からの回答

2024年3月22日

Hi, thank you for leaving your review! We're delighted to hear this! 😊

Patch App UK からの回答

2024年3月28日

Hi Julie,

Thank you so much for leaving us a review!

I'm so sorry to hear you were disappointed with your first clean, that's not what we want at all!

All of our Armed Forces Veteran cleaners do use the water-fed pole, and purified water. They do not use any harsh chemicals, or squeegee down any of the windows, as the purified water dries streak free.

I'm so sorry to hear you were told by the sales rep that we don't visit in the rain. As much as we'd love to only be out cleaning in sunny weather, we unfortunately wouldn't be out much if we didn't clean in the rain! Not to worry though, the rain does not affect the cleaning solution whatsoever. We do use a third party sales agency to carry out the door-to-door canvassing for us, so i'll definitely feed this back to them, to make sure they aren't getting confused! So thank you for pointing this out to us 😊

I can see your next clean with us is due tomorrow. If there's any problems with this at all, please do feel free to get in touch with us direct and we will act swiftly.

Thank you again 😊

Patch App UK からの回答

2024年3月27日

Hi,

Thank you so much for leaving us a review!

I'm so sorry to hear this. It definitely sounds like there must have been a mix up! It's never our intention to miss a clean at all.

Can I please ask you to get in touch with us direct about this, so we can fix it for you? Our contact details are: 07840843834 or you can email us at hello@patchapp.uk

Our contact details, including our phone number, can be found at the bottom of our website.

Thank you.

Patch App UK からの回答

2024年3月22日

Hi Paula,

That's fab to hear, thank you!

Your review will be passed on to Chris as well 😊

He's wonderful at his job and we're very proud to have him part of our brigade of Veteran cleaners!

Patch App UK からの回答

2024年3月22日

Hi Linda, thank you so much for leaving your review.

That's really great to hear, and your kind words have been passed on to Jamie 😊

Patch App UK からの回答

2024年3月22日

Hi Charlotte,

What a lovely review! Thank you so much for leaving it 😊

It's great to hear that you're 2 year old get's some entertainment from Chris too!

Thank you again 😊

Patch App UK からの回答

2024年3月26日

Hi Daneka,

Thank you so much for taking the time to leave us a review.

I'm so sorry to hear this, that is very concerning for us to hear and we totally understand any disappointment caused. Those pesky puppy prints should definitely be getting removed after every clean!

I unfortunately can't find any past conversation between us and yourself, but we'd really love to be able to fix this for you. Please feel free to respond at your convenience, and I'll be more than happy to assist you further.

Thank you!

Patch App UK からの回答

2024年3月22日

Hi, thank you so much for leaving your review! That's wonderful to hear 😊

Patch App UK からの回答

2024年3月26日

Hi Ann,

Thank you for leaving us this review. I'm so sorry to hear this!

I can see from our email conversation on the 26th & 28th February, that we did reply to your initial email expressing your concern. This reply to you was sent less than 48 hours after us receiving your email.

As mentioned in our reply email, unfortunately your Armed Forces Veteran cleaner, Ethan, was in a road collision prior to your clean taking place, and the cleaning van severely damaged. This meant he unfortunately could not get round to all of his scheduled cleans, including yours. We are so sorry for any inconvenience or confusion you may have experienced due to this, it wasn't our intention at all.

I can also see in our conversation that we did offer to still complete your clean a few days later than initially planned, that same weekend, but this was politely turned down by yourself, and so a full refund was actioned right away, as well as cancelling your full subscription.

I do hope this helps clear up any confusion, but if there's anything else at all we can do to help, please don't hesitate to let us know!

Thank you 😊

Patch App UK からの回答

2024年3月26日

Hi Sarah,

Thank you for the leaving us a review! 😊

I'm so sorry to hear this. We do take payment for the first clean up front when you sign up, as this confirms your booking for the upcoming clean, whether that's the next day or in a months time. After that, from the second clean onwards, we then take payment the day before the clean takes place.

I'm sorry to hear your clean wasn't completed on the scheduled day, that is something we take very seriously so thank you for letting us know! We value all feedback, so this is very useful for us to be aware of.

If there is anything else we can help with at all, please don't hesitate to let us know by getting in touch direct 😊

Thank you.

Patch App UK からの回答

2024年3月26日

Hi Craig,

Wow what a fabulous review! Thank you so much 😊

Patch App UK からの回答

2024年3月26日

Hi Karl,

Thank you so much for leaving us a review.

I'm so sorry to hear this! I can see from our email conversation on the 27th February, that we replied to your initial email, expressing your concern, the same day. As mentioned in our reply email, unfortunately your Armed Forces Veteran cleaner, Ethan, was in a road collision prior to your clean taking place, and the cleaning van severely damaged. This meant he unfortunately could not get round to all of his scheduled cleans, including yours. We are so sorry for any inconvenience or confusion, it's wasn't our intention at all.

I can see your clean was then completed by another of our Veteran cleaners, Jamie, the next day (28th February).

I hope this helps clear up any confusion, but if there's anything else at all we can do to help, please don't hesitate to let us know 😊

Thank you.

Patch App UK からの回答

2024年3月22日

Hi April,

We're thrilled to hear those pesky paw prints have been washed away! Thank you so much for leaving your review 😊

Patch App UK からの回答

2024年3月22日

Hi Daniel,

Thank you for leaving this brill review 😊 That's really great to hear!

Patch App UK からの回答

2024年3月26日

Hi James,

Thank you so much for leaving us a review!

I'm sorry to hear there has been some concern. All of our cleaners clean all the windows/doors that are on the subscription (assuming access is readily available!) If there are ever any problems with a clean, like not cleaning all windows, our cleaners will let you know in their email confirmation sent on the day 😊

I can see your most recent clean was completed yesterday, with no issues. As always, if there's ever anything we can do to help, please do get in touch with us direct 😊

Thank you.