I’d bought an item of footwear from Paul Smith and the slides were awful to wear, causing blisters and pain. I rang customer services and spoke to Joshua, explained my situation and from there on in... もっと見る
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レビュアーのコメントを見てみましょう
Have bought a few things online without any problems until recently. PS customer service were excellent in resolving my issue even although they were blameless. Natalie M took control and kept me... もっと見る
Absolutely amazing customer service from the Paul smith team. Had an issue with a pair of trainers and went above and beyond to sort the issue. Couldn’t be happier with the outcome. Thank you so much.... もっと見る
Excellent customer service and a great experience. The team responded promptly and handled my request with professionalism and kindness. I received a refund for a bracelet I had purchased, and to my... もっと見る
企業情報
当該企業による記述
Paul Smith is Britain’s leading independent design company. Paul Smith champions positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration.
連絡先
Poplars, NG7 2PW, Nottingham, 英国
- +44 (0)115 968 5821
- customerservices@paulsmith.com
- paulsmith.com
4.5
優良
501件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 48％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great brand and service!
Great brand and service both online and in store. The people make shopping what it should be.
2025年10月24日
自発的なレビュー
Paul Smith からの回答
Good morning, Samantha!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders and our stores, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Fantastic customer service!
Fantastic customer service!
I wanted a replacement for a top I bought last year, that I had recently lost. I couldn't find one for sale anywhere on the Internet. On the off chance, I asked whether Paul Smith had one lying around.
Jemma responded; she not only found one for me, in the right size, but let me have it at the sale price I had originally paid for it.
All her messages were lovely I and couldn't for more in terms of customer services.
Thanks Jemma!
2025年10月21日
自発的なレビュー
Paul Smith からの回答
Good morning, Nick!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jemma was able to help with your issue. I will pass on your compliments and make sure she knows that you appreciated her help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Amazing customer service
Amazing customer service. Joshua went out of his way to find a solution to my unusual request and took the time and effort to find an item that had been out of stock for more than 15 years because of an emotional connection I had to it. He really tried everything possible to make it happen, and it happened.
2025年10月20日
自発的なレビュー
Paul Smith からの回答
Good morning, Raja!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Joshua was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
I love Paul Smith clothing but the jumpers are not worth it.
I love Paul Smith clothing. But washing the jumpers is a nightmare. The labels says 30degrees. I washed at 20. And again - massive shrinkage in the arms. I’ve had to resort to fabric conditioner baths to try and stretch the arms back out. This is the 4th jumper that has done the same thing. sooooo frustrating! Why bother with the initial layout? Dry clean is maybe the only solution. But an expensive one! I’m not happy. Buyer beware!
2025年10月18日
自発的なレビュー
Paul Smith からの回答
Good morning Thomas,
Thank you for taking the time to reach out to us.
I’m very sorry to hear that you have experienced issues with your jumpers. I haven't been able to find any correspondence with our team initially, so I have requested some further information to get in contact with you. Once I find your correspondence, I will ensure that everything has been done to try to find a resolution to this issue.
I look forward to hearing back from you and hopefully restoring your faith in our brand.
Kindest regards,
Paul Smith Customer Experience
I never had any problem with this…
I never had any problem with this service.
Very straight forward.
2025年10月4日
自発的なレビュー
Paul Smith からの回答
Good morning, Samantha!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Good to check fit etc before sending…
Good to check fit etc before sending any money with the try before you buy option
2025年10月15日
自発的なレビュー
Paul Smith からの回答
Good morning, Mr Morgan!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Prix surfait pour un débardeur fabriqué…
Prix surfait pour un débardeur fabriqué en Chine dans un mélange laine-cashmere (le double du prix par rapport à des marques de bonne qualité). On pourrait aussi s'attendre à ce que l'expédition soit soignée. Eh bien non : article en laine plutôt fragile expédié dans une... enveloppe même pas rigide. Manque de sérieux et de respect du client. Je ne renouvelerai pas l'expérience...
2025年10月10日
自発的なレビュー
Paul Smith からの回答
Dear Isabelle,
Thank you for taking the time to reach out to us.
I am sorry to hear that you were unhappy with the way your delivery was packed. We have recently moved to using more sustainable packaging in certain instances and feedback on this new process is very much appreciated.
We do very much hope that this does not deter you from shopping with us again in the future. If you do have any further concerns, then please don't hesitate to reach out to our team.
Kindest regards,
Paul Smith Customer Experience
Awesome service matching the awesome…
Awesome service matching the awesome quality
2025年10月7日
自発的なレビュー
Paul Smith からの回答
Good morning, Steve!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Excellent customer service
Excellent customer service. Issue I had was quickly resolved. This is one of the best customer services I have ever had, really had the customers interest at heart. Special thanks to Joshua for all your help. 5 Star Customer Service
2025年10月2日
Paul Smith からの回答
Good morning, Nichola!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Joshua was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Pakke ikke modtaget 7 dage efter…
Pakke ikke modtaget 7 dage efter bestilling... venter stadig. Kundeservice = AI svar, hjælper intet.
2025年10月2日
自発的なレビュー
Paul Smith からの回答
Good morning,
Thank you for taking the time to reach out to us.
I’m very sorry to hear about your recent order experience. I haven't been able to find any correspondence with our team at this time. Could you kindly email us at customerservices@paulsmith.com so that we can look into your issue and do our best to resolve it for you.
I look forward to hearing back from you and hopefully restoring your faith in our brand.
Kindest regards,
Paul Smith Customer Experience
Above and beyond customer service from a great company
Daniel in customer service went above and beyond to help with my request. He helped me find the contact information for a store I purchased an item at, and even helped me track down the item in the warehouse to purchase again. I am so grateful I could order the item I was looking for, even though it was no longer in stores! Daniel stayed on top of my request and made it happen, and I appreciate that very much.
2025年9月29日
自発的なレビュー
Paul Smith からの回答
Good morning, Lorianne!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Daniel was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Just had a great experience with…
Just had a great experience with Harpers via Paul Smith “Try before you buy” scheme. I wish all retailers offered this service 👏👍
2025年9月17日
自発的なレビュー
Paul Smith からの回答
Good afternoon!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience shopping with us. We look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Paul Smith - know how to engage with customers !
Shopped at the York Store at the Designer Outlet yesterday. I had a great experience with Amy Farr at Paul Smith. She was really helpful, went above and beyond to help me find the item I was seeking to purchase, and made the whole purchase really easy.
Very Professional and nothing was too much trouble, and she made sure I left happy with what I bought. Thanks, Amy excellent customer service.
2025年9月28日
自発的なレビュー
Paul Smith からの回答
Good morning, Sooty!
I'm delighted to hear that you had such a positive experience in our store! We look forward to seeing you again on your next visit!
I will pass on your kind words to Amy. If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Nice products, bad website and service
Nice designs, bad service. The website is clunky and doesn't work properly on phones. Impossible to get to checkout, at least on Chrome on Android. Products were suddenly unavailable and refunds slow to process. And their solution? Rather than ask me what to do automatically refund part of the order and send the rest. Even though I will now have to order and pay again for shipping for an alternative, and the order without half of it is useless.
2025年9月25日
自発的なレビュー
Paul Smith からの回答
Good morning Sarah,
Thank you for taking the time to reach out to us.
I’m very sorry to hear about your recent order experience. I haven't been able to find any correspondence with our team initially, so I have requested some further information to get in contact with you. Once I find your correspondence, I will ensure that everything has been done to try to find a resolution to this issue.
I look forward to hearing back from you and hopefully restoring your faith in our brand.
Kindest regards,
Paul Smith Customer Experience
I made a complaint about a product…
I made a complaint about a product which was dealt with very quickly and very professionally by Jemma, who was amazing throughout the whole process. Excellent customer service and a great outcome.
2025年9月16日
自発的なレビュー
Paul Smith からの回答
Good morning, Paul!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jemma was able to help with your issue. I will pass on your compliments and make sure she knows that you appreciated her help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Daniel from online customer service was…
Daniel from online customer service was awesome! He helped me with a tricky exchange and even set me straight on the sizes..
Very happy customer
⭐️⭐️⭐️⭐️⭐️
2025年9月17日
自発的なレビュー
Paul Smith からの回答
Good morning, Gary!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your exchange and that Daniel was a great help in making this happen. We hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Fantastic service makes a difference.
Fantastic service by Daniel in an age where customer service is non existence.
These are the little reasons we pay that little bit more for quality items and a wonderful customer service.
2025年9月10日
自発的なレビュー
Paul Smith からの回答
Good morning, Simon!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Daniel was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
I had a great experience at the store…Paul smith Copenhagen airport
I had a great experience at the store in Copenhagen airport, i had a issue with my belt that i had for a few years, since i did not have any prof of buying it there(which i did), they still offered excellent customers service on a sunday evening. I hoped to get help, went out there happy about some brands still believe that giving extraordinary service, keeps customers coming back, and more important actually tells other to due so
2025年9月14日
自発的なレビュー
Paul Smith からの回答
Good morning, Ebbe!
It’s great to hear you’ve had such a positive experience with your recent visit to our store! We look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Try Before You Buy
Try before you buy is a great idea and is easy to use. Great product also as always
2025年9月5日
自発的なレビュー
Paul Smith からの回答
Good morning, James!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience shopping with us. We look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Joshua rocks 🤘🏻
I had to exchange a shirt. Joshua at customer service was extremely helpful, personable and patient during the process. Thanks!
2025年9月9日
Paul Smith からの回答
Good afternoon, Ian!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Joshua was able to help with your issue. I will pass on your compliments and make sure he knows that you appreciated his help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
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