Paul Smith レビュー 

Absolutely amazing customer service from the Paul smith team. Had an issue with a pair of trainers and went above and beyond to sort the issue. Couldn’t be happier with the outcome. Thank you so much.

Had a fantastic experience in store with the floral street team, everyone from the team was fantastic especially Nuria who was brilliant. Thank you.

Paul Smith were very prompt to deal with a payment problem I encountered at Heathrow. I was very grateful for a hassle free promt resolution experience

Quick response to my email regarding an issue with a garment bought. Dealt with and resolved which included receiving a new item all within 7 days. Great company, staff and clothing.

Excellent customer service and a great experience.
The team responded promptly and handled my request with professionalism and kindness. I received a refund for a bracelet I had purchased, and to my surprise, I did not need to return the bracelet.
I've been a fan of Paul Smith for years because of the quality and style of their clothing, and this experience only strengthened my positive impression of the brand. Their customer service is truly first-class.

AMAZINGNESS ALL THE WAY!!! Joshua is the epitome of outstanding customer service. ❤️

Excellent quality clothing and accessories. Customer service is some of the best I experienced. Nothing a problem. Any issues are quickly resolved. Can't recommend highly enough.

I’d bought an item of footwear from Paul Smith and the slides were awful to wear, causing blisters and pain. I rang customer services and spoke to Joshua, explained my situation and from there on in my whole experience was dealt with in the most pleasant, kindest professional manner. He was without doubt the best customer services employee I had ever had to deal with. Couldn’t fault him from start to finish, his manner and calmness was exemplary. Keep this guy employed at all costs, he’s a belter. Thanks Josh

I purchased a Paul Smith bag in 2023. Within a year, the leather handle started to deteriorate. The leather cracked, the stitching came undone, and the overall appearance of the bag became quite poor.
After contacting customer service, I was provided with a replacement bag of a different model. Unfortunately, after about a year, the same type of problems started to appear again. This suggests that the issue may be related to the overall quality and durability of the product rather than being an isolated defect.
The solutions offered were either another replacement bag or a voucher for a different product. While a voucher could have been acceptable, I was required to return the bag. That would have left me without a bag, and I did not want to spend the voucher on another bag that might develop the same issues.
For a premium brand such as Paul Smith, I expected significantly better quality and a more practical customer service solution. Based on my experience, I am disappointed with both the product and the after-sales support.

I needed to replace a bracelet which had unfortunately broken. Their customer service was outstanding, very helpful and prompt. I’ve been a PS customer for years and this standard of service just shows why. Thank you Joshua.

Have bought a few things online without any problems until recently.
PS customer service were excellent in resolving my issue even although they were blameless. Natalie M took control and kept me informed of any updates.
She is indeed a credit to PS Ltd and a prime example of excellent customer service.
I have every faith I this company and shall continue to order from them in the future.

Proactive and helpful support from Joshua in resolving a product issue for me. An acceptable solution was offered and I came away with a great impression of the brand.

Joshua was the key to our 5 star experience and is a credit to your company.

I had to interact with Customer Support over Collector Stamps that were missing from my account. Their response was prompt and positive.Stamps were credited to my account in less than 24hours.

I also recently bought my first Paul Smith suit this month. I have been reluctant to take the plunge previously because being 6’4” (193cm), I was not sure how it would fit. I’m kinda lanky. But boy! Was I pleasantly surprised. I got The Soho fit and it has the be the best suit I have ever owned. Luxurious feel. Perfect fit and unhemmed trousers which is perfect for my long legs. I did get the 40 even though in the UK I normally were 42. Already looking the add to my Paul Smith collection as soon as I s I can afford to 🤣

Purchased a bracelet online, on second day of wearing the end came off and it was broken. Left a message on their website customer service chat and emailed them. Still no response one week later

The various members of the team that helped me with my enquiry which I knew was a very long shot (trying to find a button for a 25 tear old coat!!) but every one of them were superb. AND very helpful.

Phoned up spoke to Abigail who sorted it out topgirl 👍👍👍

Waiting nearly two weeks for refund despite good being confirmed we as returnee to warehouse . They claim they have backlog and put onus on me to provide more details . No response to three emails . Shoddy service 171579 is case number

Great clothes and great customer service. Prompt reply in chasing up a refund. Money refunded same day.

Laughable! Placed an order, refunded - no cancellation reason, no email nothing. Terrible customer service.