Pavilions レビュー 7

I had the worse experience EVER at Pavilions in West Hills, CA.

FRANCISCO in the meat department decided to show me how insulting and BAD a meat service person can be. I patiently waited for him to finish labeling a product and didn't disturb him. When he was done (though I could see non busy meat staff rough housing and playing in the back of the department), he walked toward me and decided to ignore me to handshake (dap) his fellow coworker. He then sighed in disgust and scowled to come help me.

Since I had already contently waited at least 5 minutes - on security store camera - I asked to buy a piece of fresh fish (since there was no frozen fish for my pet), I asked for a portion of $7.99 Cod. FRANCISCO - who is about 27 years old - snapped at me and said "this isn't Cod."

I said, "it's labeled Cod. I'd like 1 pound, please". He snapped, louder and said, "it's not Cod" and angrily showed me a piece of fish.

Mind you, I only see a piece of fish I'm trying to purchase for my pet. I am a doctoral scholar in Public Health; I have a Master's degree in Nursing and I am a specialist in HIV Medicine. So a piece of fish is just that to me. To FRANCISCO, a rude boy who specializes in slicing meat for a living, it's a different type of fish.

I asked, "Why is it labeled Cod, if it's not Cod?" He said, "I don't know. Maybe the morning staff mislabeled it." (It was about 6p.m.) Ok, resolved to just get a piece of fish and leave, I ask for a different piece of fish labeled Tilapia for $9.99.

"Is that really Tilapia?" I asked.

With hatred, disgust and rage in his eyes, FRANCISCO snapped, "ARE YOU GETTING SMART WITH ME?" I'm thinking, "Did he just ask me that, really?", so I said, "The other piece of fish was labeled Cod, so I want to know if this is really Tilapia before I buy it" (especially since I could have bought an entire package of frozen Tilapia for $9.99.)

He then says, "You're getting smart with me, huh? Do you want to speak to my manager?!" he snapped. I'm angry now based on the wait time, the rude obvious way he ignored me, the terrible customer service and communication, then shoving a piece of fish at me, and asking me insulting and escalating questions...

So I said, "Yes, get the manager!" He said again, "Do you want to speak to my manager?!" I said, much louder this time "Get the manager!"

FRANCISCO got on the overhead speaker and called his manager loudly, three times, and the manager ran to the department.

FRANCISCO attempted to explain his side of the incident to the manager. I told FRANCISCO, "No. You called the manager here for me. You can leave now, Francisco."

With pure evil in his eyes, he stood and would not leave. His manager also told him to leave. FRANCISCO still did not leave when he was told by his supervisor. At that point, the store manager / supervisor suggested that he and I would leave and go to a different area of the store.

I told the manager what occurred and suggested that he review the store camera footage. I told him, "He needs to be written up". The manager said, "I don't know what happened to him - He's one of my best staff".

I reiterated, "He needs to learn proper customer service." At that point the manager offered me a free piece of fish, walked with me to see that there was no frozen fish and made the selection of Cod for me to take free of charge. I have lived in the area for nearly 30 years, even before the Pavilions market was built on Platt near Victory.

NEVER have I had such a distasteful experience.

I will be sure to let my neighbors, consumers and my social media following know about the extremely impolite interaction I had with the meat boy FRANCISCO and give my honest opinion about other nearby alternatives to make quality shopping choices, including Ralph's on Sherman Way near Shoup, Ralph's on Victory near Fallbrook, Ralph's in the Calabasas plaza, Trader Joes on Fallbrook near Vanowen, Island Pacific Supermarket and Seafood on Roscoe and Bristol Farms in Calabasas.

I tried to schedule a covid vaccinatiion at the Pavilions on Alameda in Burbank 3 times on diferent days. Each time the program froze and I couldn't make an appoointment. Customer service desk clearly didn't care and transferred me to the pharmacy. The person who answered just said they were busy and was also not interested that their program was not working. Who at this store cares that is dysfunctional and such a frustation for customers! No tech support! Total waste of my time!

I want to file a complain to the security guard that work there on april 9 at 11am was so rude. He told me I cant Park next to his CAR because he is on his break and that he does not want to get bothered and he prefer nobody park next to him. I was in shocked that he told me that but then I move my car to the other parking space to avoid the confrontation. I just want to file a complain to the security guard Work that day. I asked his name but he answered his name is security guard. That was very unprofessional and I felt discriminated. He should know better

I love shopping there but the Director’s family members are like gangsters. One young female cashier/ manager related to upper management, tried to get her uncle also related to management (basically a store goon) to assault me. After I called them out about following me around the store she refuse to ring my food up. I can’t believe I was made to feel so nervous and anxious while shopping Pavilions Marina Del Rey.
In my personal opinion, no one should have so many family members working for management at one location due to the fact that professionalism can get skewed thereby, ruining the customer experience. Many small things that bother me about my local Pavilions I let go about the store but this was grossly offensive. I felt like I was in high school being attacked by the school bully. When the cashier lady called out for uncle because she did not like what I said or that I insisted on paying for my food, I knew I had to do or say something.
The crazy thing is I shop their morning, noon and night regularly and because she had never seen me she assumed I was a thief.
I hate being treated like a thief.
I have at least 7 receipts from shooting there this month.

I visited the pavilions located on Glencoe Ave in Marina Del Rey, CA today (6/28/22) at approximately 1:05pm. My reason for visiting was to return 3 out of 6 bottles of shampoo that was purchased for me on 6/15/22 at the Malibu location. The first cashier that attempted to try to help me, Shannon, was clearly new and unfamiliar with a simple return. She picked up my items and my original receipt and headed towards the “manager” for them to complete the return. This so called manager, Christina, accused me of using the product and trying to return them. All of the bottles are full and unused. I have the 3 bottles that were opened, at my home, and I was not returning those for obvious reasons. Never have I ever been treated so poorly over so little. The manager said I would need to go to the Malibu location for the return. Clearly you realize how absurd that is. You are a large retail chain. You all need to do better. I will never step foot in a Pavilions again. Thanks for ruining a beautiful day.

Annoying that each Safeway brand has its own login. Vons Pavilions and Albertsons, too many logins to keep track of! The prices are sort of high but there some good deals every once and a while. Annoyed that the prices aren't consistent for each store brand.

On Wednesday, October 12, 2016 at approximately 8:15 P.M., I went into the Pavilions location at:
8969 Santa Monica Boulevard, West Hollywood, California 90069
(310) 595-1730 and received absolutely Low Class, Horrible Service at their in-house Starbucks counter by Gerry B.

I ordered a Starbucks Herbal Tea and when I left, I noticed that the container was Half Filled Up With Ice!

I just can Not Believe that Gerry B. would attempt to Rip Me Off Like That By Fixing Me A Drink That Was Half Drink and Half Ice!

I was very angry and offended that he did that to me and so I brought back the drink and confronted Gerry B. about it and asked him to fill it up with the Rest Of The Drink.

His response was that he already ran out of the drink.

I told him that I am Not going to accept his Made Up Excuse and Lies about it and told him that I am going to file a Very Serious Complaint about it and Took A Picture Of The Drink To Show Proof Of Its' Current Condition. Once I took the picture, he got offended and called Security on ME and LIED to the security officer by stating that I took a picture of him which was a LIE!

I showed my pictures from my android to the store manager to confirm that because I am a Very Honest Person and told her that I am Filing Very Serious Complaints Over Gerry B.'s Disgusting And Inappropriate Behavior Towards ME.

As soon as I told her that Gerry B. decided to Refund My Money to think that this would make up for it

Apparently Not!

I am now in the process of publishing Negative Reviews which will include showing pictures of both the drink that he made and the receipt showing the refund that he gave me.

This has got to be the Worst Customer Service I have ever received from this specific West Hollywood Pavilion's Location because I have been here before and NEVER had problems with any of their staff members.

However, based on this experience, I am most likely Not Returning Back!

Thank you.

Sincerely yours,

Howard Paul Shore
Very Angry And Upset Pavilions Customer
Executive Writer For Social Media

/HPS