PawsyLabs レビュー 

Very quick and helpful assistance thank you

Customer Service. I sent an email regarding a subscription and they were proactive and immediately contacted me with a resolution. Kudos to the company!

I placed an order with PawsyLabs on 27 August for Parasite Cleanse Drops, purchasing their Buy 3, Get 2 Free offer for £75.99.

I am very careful when purchasing online to check whether I am signing up for a subscription or recurring payment. To my knowledge, I did not select, request or agree to a subscription.

The confirmation I received from PawsyLabs was simply headed “Thank You For Your Order” and confirmed my purchase. I received no correspondence confirming that a subscription had been activated, no details of a subscription or recurring payment schedule, and no advance notification that another payment was going to be taken.

Exactly one month later, on 27 September, I unexpectedly received confirmation from PawsyLabs of a NEW order for three bottles costing £76.80.

I did not place this order.

By this point I had actually stopped using the Parasite Cleanse Drops because my dog's allergies, which we had previously managed effectively, appeared to have been re-triggered after starting the product. I still have four unopened packages from my original purchase.

Despite this, I had decided not to complain and wasn't even intending to take PawsyLabs up on their advertised 90-day money-back guarantee. I was prepared to accept that the product hadn't suited my dog and leave it at that.

It was the unexpected confirmation of another order for three more bottles, and the associated £76.80 payment, that prompted me to contact PawsyLabs.

I have asked them to refund the £76.80, cancel whatever subscription has apparently been associated with my details, and confirm that no further orders or payments will be taken. I have also raised the payment with PayPal.

What concerns me further is that, after this happened, I looked at other customer reviews and found reports from other people describing unexpected repeat orders or subscriptions.

My original order was five bottles for £75.99. The subsequent order I did not place is for three bottles at £76.80, so it isn't even simply a repeat of my original purchase.

I will update this review to reflect how PawsyLabs responds and whether the £76.80 is refunded.

For anyone considering purchasing from PawsyLabs, I would strongly recommend keeping your original order confirmation and monitoring your payment method afterwards for any further charges.

WARNING TO ALL, DO NOT BUY FROM THIS COMPANY!! I received my first order of 5 bottles 3 weeks ago. I was out of town for 2 weeks so I've had barely a week to see any improvement in my dogs, and there have been none yet. But then I received an email 2 days ago, saying Thank You for my order and they would ship it promptly. I DIDN'T PLACE ANOTHER ORDER! So I emailed them, marked urgent, to CANCEL the order and DO NOT SHIP. I got an auto-response issuing me a ticket number and that someone would be contacting me about my problem. I emailed them again, warning them not to send that order or charge my card! I received another auto-response, but nothing from an actual person. Yesterday, I get a notification from my bank, that my account was overdrawn $88, because Pawsy charged $100 to my account! They completely ignored my emails for 2 days. I searched online for a phone number and finally found one. But it's also automated, there are no humans in their customer service! You have to leave them a message and then wait for an email response! I have yet to find a way to cancel any further orders, wondering they are going to charge me $100 every 3 weeks?? I HIGHLY RECOMMEND EVERYONE AVOID THIS COMPANY LIKE THE PLAGUE!

They make It very stress less and continue to reassure u even if your order has been lost abit longer than planned lol was alll sorted in the end with a great result thanks again everyone for your patience and help I was a stressed paw mum thinking I’d been scammed AGAIN lol that’s the usual true can’t blame me for being sceptical can you???

So helpful and dont take to long

I received my order in a timely manner and my order was exactly what I ordered. I would 100% recommend Pawsey for my pet needs. Thank you Pawsey for doing a great job with making sure my pet needs are met.

I haven't noticed anything yet, but we are still on the first bottle for our dog... it's just been over a week.
I'm sure once she has been on it for a bit longer I'm sure we will see something.

I have knocked a star off due to the fact I ordered a bottle of the product only to find I had been enrolled to receive a bottle every month. This was not clear on ordering. I had to email them to resolve the problem. I was contacted very quickly and the matter was resolved after two more emails. I would be happy to order again when I see if the product works, but not on a subscription

I was concerned that I would be automatically enrolled in a subscription even though I only ordered one bottle to see if my dog will take it. I reached out to customer service and they got right back to me reassuring me that I do not have a subscription. If my dog takes it and I see results, I will consider getting the subscription.

The help I have received from your team is excellent I go on sites when I,am checking up on products and because of my complaint I press the wrong button so thanks again for your help.

Product was not effective. I ordered a 90 day supply of the parasite drops. I was hopeful that this would help my pup’s skin allergies so he could stop cytopoint shots. To my surprise - within one month another shipment was sent as it was a subscription. I stopped the subscription as I had plenty, I put two of my other dogs on the drops to see if any improvement with anything for the other 2. In 90 days, no improvement with anything of the dogs and they only reimbursed one of the shipments although I did complain of no improvement before thirty days as well as asking for refund before the 90 day warranty.

Customer service was pleasant to work with although they tried to negotiate refunding me less than 100% - this occurred four times before they refunded the 100% of one of the shipments only.

Prompt response in getting the issue resolved.

Great customer services but I have a problem with the subscription. It’s completely sorted now and very speedy thank you very much.

Havnt used the product yet had a little problem with my order but the company were Fantastic and understanding sorting it out for me

Great responsive customer support.

I've been through hundreds of dollars over the last year trying product after product with ZERO results. Finally I see pawsy and what do I have to loose. My dogs have been on pawsy 10 days, day 7 I saw parasites in their poopie and haven't seem them eating grass anymore. Finally a product that actually works. THANK YOU PAWSY. Jockamo and Kelsey thank you.

Prompt response and understanding will use again when the need arises

Really helpful & honest advice

The botanical pendants were an amazing idea. I live in the country and the few weeks that my dogs had the pendants attached to their collars they were flea and tick free. Unfortunately the pendant needed a better design to keep the oil packets from falling out. Please work on the design and don’t give up on this product. In the meantime, thank you for the refund.