I was frustrated because I hadn't received a notice that my subscription order was being fulfilled. I asked why I wasn't given a choice to skip a month. The person who handled my case offered to let m... もっと見る
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レビュアーのコメントを見てみましょう
I ordered the Parasite Cleanse Drops, unfortunately they were no good for my dog, gave him really bad diarrhoea. When I contacted PawseyLabs, they issued an immediate refund and said they would report... もっと見る
Company offers a 90 day money back guarantee but when you email to request the returns details you get back a generic email offering just 15% refund to keep the item. Why would I want to keep someth... もっと見る
Significant improvements! 3 months in, no scooting, only scratches at collar, but still biting legs, less smell, occasional paw licking and more dry cushion days than wet (from licking!). I tried t... もっと見る
企業情報
連絡先
254 Chapman Rd, Ste 208 #24453, 19702, Newark, 米国
- +1 (302) 271-7528
- help@pawsylabs.com
- pawsylabs.com
4.5
優良
149件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 72％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very quick response
2026年8月26日
自発的なレビュー
A fast and efficient service
2026年8月15日
自発的なレビュー
Never received the order after 4 emails…
Never received the order after 4 emails chasing
2026年7月7日
自発的なレビュー
PawsyLabs からの回答
Quincy, we're sincerely sorry — an order that never arrived is bad enough, but chasing it through four emails without a resolution is simply not acceptable, and we understand your frustration completely. Let's fix this now: please email help@pawsylabs.com with the name on your order and "Trustpilot" in the subject line, and we will track down what happened and either reship your order or refund you in full within 24 hours. You won't have to send a fifth email. — The PawsyLabs Team
I have purchased pawsylabs drops for…
I have purchased pawsylabs drops for my 2 dogs and they have been so helpful for their health. I have just ordered more bottles and noticed that I had been placed in a subscription which means a monthly supply automatically received but I didn’t want that type of purchase and contacted the company and they have responded and given me the desired outcome which is purchasing the bottles when I require them.
Thank you Pawsylab for a great outcome.
2026年8月24日
自発的なレビュー
PawsyLabs からの回答
Thank you, Jane! Hearing that both of your dogs are doing so well on the drops is exactly what we hope for. And thank you for the honest note on the subscription — being placed on auto-ship you didn't clearly ask for isn't how it should work, and we're glad the team could switch you to ordering the bottles simply when you need them. That's your call to make, always. We're here whenever you and the pups need us. 🐾 — The PawsyLabs Team
Very quick response from my email and…
Very quick response from my email and given excellent information as to what to expect
2026年8月22日
自発的なレビュー
PawsyLabs からの回答
Thank you, Elizbeth! Getting you a quick answer with clear expectations from the start is exactly how we like to begin — we're glad it landed well. Anything you need along the way, just reply to that same email. 🐾 — The PawsyLabs Team
Great very pleasant
2026年8月21日
自発的なレビュー
PawsyLabs からの回答
Thank you, Richard — great and pleasant is exactly what we aim for. We appreciate you taking the time! 🐾 — The PawsyLabs Team
I ordered the parasite cleanse
I ordered the parasite cleanse, Ive just finished 2nd week. Seems like it may be working so e. Idk for sure. I also got collagen drops with the 5 collagens in it and not just 2 or 3... I added silver honey for the ears ..Thank u for having this product.. I can use the dropper and put straight in his mouth without a fuss...
Thank You Pawsy!!!
2026年8月8日
自発的なレビュー
PawsyLabs からの回答
Thank you, Steve! Two weeks in is right around when the early signs start to show, so keep the routine going — the full course matters most. And we love that the dropper makes dosing fuss-free for him. If you're ever unsure what to expect next, email us at help@pawsylabs.com and we'll walk you through it. 🐾 — The PawsyLabs Team
Great response time
Great response time and helping me to get started on my subscription again. Consistency with the two dogs is so important.
2026年8月19日
自発的なレビュー
PawsyLabs からの回答
Thank you, Norma! You're spot on — with two dogs, consistency is everything. We're glad we could get your subscription back up and running quickly. Here whenever you or the pups need us. 🐾 — The PawsyLabs Team
very helpful
Customer service has been very helpful, I had an issue and someone was able to help sort it out quickly.
2026年8月19日
自発的なレビュー
PawsyLabs からの回答
Thank you, Michele! Sorting things out quickly when something comes up is exactly what we're here for. We're glad it was painless — reach out anytime. 🐾 — The PawsyLabs Team
Almost two weeks in
Almost two weeks in. Licking and scooting has decreased. Still has the odor emitting.
2026年8月18日
自発的なレビュー
PawsyLabs からの回答
Thank you, Di — less licking and scooting at the two-week mark is right on track. Odour is often the slowest symptom to clear, so keep going with the full course; if it's still lingering by the end, email us at help@pawsylabs.com and we'll look at it with you. 🐾 — The PawsyLabs Team
Thank you for all the help with my…
Thank you for all the help with my cancellation and sorting out my refund thanks
2026年8月18日
自発的なレビュー
PawsyLabs からの回答
Thank you, Sharon! Cancellations and refunds should never be a battle — we're glad it was smooth and sorted. All the best to you and your pup. 🐾 — The PawsyLabs Team
PawsyLabs からの回答
Thank you, Amy! After-sales care is where we try hardest — buying is easy, being looked after is what counts. We're glad you felt it. 🐾 — The PawsyLabs Team
Stopped scratching + chewing
After taking for a few days my dog suddenly passed lots of mucous followed by worms. It certainly worked to clear her of worms that I didn't know she had. There is a lot less scratching now + the chewing has stopped. Vet was going to do skin scrapes to check for mites, which she now doesn't need doing
2026年8月11日
自発的なレビュー
PawsyLabs からの回答
Carole, thank you for sharing this — what you saw is confronting, but it's the clearest possible sign the cleanse was doing its job on worms she'd been quietly carrying. Less scratching, no more chewing, and a skin-scrape appointment she no longer needs: that's a wonderful outcome. Give her a gentle pat from us. 🐾 — The PawsyLabs Team
A very timely response and very…
A very timely response and very understanding of my situation. Thank you so very much !
2026年8月16日
自発的なレビュー
PawsyLabs からの回答
Thank you, Ann! Being timely matters, but being understanding matters more — we're really glad you felt both. Anytime you need us, we're here. 🐾 — The PawsyLabs Team
keep auto shipping 3 bottles and it is…
keep auto shipping 3 bottles and it is taking months to stop it. Never enrolled in auto ship and they keep hitting my card every month. Had to put a stop payment since past calls and emails did not work. Very fishy practices
2026年8月15日
自発的なレビュー
PawsyLabs からの回答
John, we're sorry — months of unwanted charges is absolutely not okay, and we understand why it felt fishy. That's on us to fix, immediately. Please email help@pawsylabs.com with the name on your order and "Trustpilot" in the subject line: we'll confirm the subscription is fully cancelled and stop any further shipments. — The PawsyLabs Team
PawsyLabs からの回答
Thank you, Lucy! Glad we could get it sorted for you 🤩 — we're here whenever you need us. 🐾 — The PawsyLabs Team
I hadn't had the product long enough to…
I hadn't had the product long enough to know if it would work before the next shipment was ready for packaging. I contacted customer service and requested that the order be cancelled and asked for a refund as I had signed up for the subscription to get the lowest price. They responded quickly and cancelled the shipment. They are refunding the payment as well. Customer service was very helpful and accommodating.
2026年8月15日
自発的なレビュー
PawsyLabs からの回答
Thank you, Jill! Asking to pause while you see how things go is completely fair, and we're glad the team cancelled and refunded without any fuss. Whenever you're ready to pick it back up, we'll be here. 🐾 — The PawsyLabs Team
Post mix up to Happy Fur Baby.
Confusion with local post office said was delivered but taken back to post office with no notification.
I emailed Pawsy.
Lisa replied in a day and we worked out it was Post office mistake.
2026年8月10日
自発的なレビュー
PawsyLabs からの回答
Thank you, Simonne! Delivery mix-ups are stressful enough without being left in the dark, so we're glad Lisa could dig in with you and get to the bottom of it quickly. We're always here if the post office keeps you guessing again. 🐾 — The PawsyLabs Team
Such knowledgeable
Such knowledgeable, swift, compassionate response to my questions!!
These people are excellent!!
2026年8月10日
自発的なレビュー
PawsyLabs からの回答
Laura, thank you — knowledgeable, swift, and compassionate is exactly what we train for, so this is lovely to read. Your questions are always welcome! 🐾 — The PawsyLabs Team
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