Payflex レビュー 82,651

Please stay away from this company. They are pathetic! For two years now I have been using Payflex to pay off online purchases over six week periods. I diligently paid my instalments every time before the due date by simply accessing my Payflex account and making a payment through my credit card. I had no problems until this week when I logged in. I could not access my account. I was asked to verify myself with a photo, which I did, but the system could not verify me. I queried this on the customer support portal but received no response. I eventually phoned them and was told to upload a photo of myself holding my ID book with the date of the photo. I took the photo only to realise I cannot upload anything on the customer portal. The option does not exist. I assume that these scamsters are going to charge me a penalty for non payment, as I cannot pay without accessing my account. The customer service is absolutely pathetic.

I have tried to use Payflex and the experience has been extremely frustrating.

I cannot log into my account, I do not receive OTPs via SMS, and password reset emails never arrive.

I then attempted to contact support, but the support form on the website does not submit, even after completing all required fields.

This means there is currently no way to access my account or get assistance.

My phone and email are working perfectly, so this appears to be an issue with Payflex’s systems.

Please can someone from Payflex support contact me directly to resolve this.

HORRIBLE SERVICE ! PLEASE USE PAYJUSTNOW INSTEAD !!

Been waiting for a call 'from an agent' since last week for biometric verification! No telephone numbers, only an email box from where no response comes through!!!!

I hereby report fraudulent activity by Payflex, which resulted in an unauthorized debit of *R2700+* from my Nedbank account. The debit occurred in the early hours without my knowledge, and when I tried to perform transactions I discovered the money was gone. Nedbank confirmed that Payflex initiated the debit and stated they cannot reverse it. I have emailed Payflex detailing the fraudulent activity and requesting an immediate investigation, reversal of the debited amount, and assurance that security measures will be improved to prevent future unauthorized transactions. I expect Payflex to resolve the matter urgently and provide full restitution for the loss incurred.

It is an absolute nightmare trying to get anything resolved if a query does arise. You can expect to have weeks of late penalties added to your account which they won't reverse, even though they close tickets before sorting the issue out!

Atrocious service. Rather use mobicred

It was working well, and support was responsive. Suddenly I saw that I do not have orders, as in I can't make orders, I tried live chat with them and they gave me support email, I sent the email, they never responded. Live chat responds after 9 hours or the following day.

It was my first time using Payflex and the experience was great I must say...

I like the the quality of the company
Protecting customers details and satisfies customers

So grateful to Payflex ..to pay for a flight in 4 parts is the best and easiest experience to have.. so you can use the money on other necessities and pay every 2nd week in 4 parts ! AS CASH .. NOT 1 CENT MORE!❤️

I absolutely love Payflex! It makes shopping so much easier because I can spread my payments without the stress of a credit card. The app is super simple to use, the checkout process is smooth and I feel in control of my budget. Whether I’m shopping online or in-store, Payflex always makes everything feel easy and flexible. Highly recommend to anyone who wants a smarter way to pay!

Go to Hellopeter.com to see a full picture of how poorly this company handles customers.

Anyway, I am extremely disappointed with Payflex’s handling of my case.
I attempted to make a purchase on Cotton On via Payflex. During checkout, the payment window was accidentally closed before I could confirm completion. I never received a confirmation email from Cotton On, and the order does not reflect in my Cotton On account. There is no order number, no invoice, and no record of a successful purchase on the retailer’s side.
However, Payflex insists that the transaction was successful.

I have now paid the full amount to Payflex for a purchase that does not exist. Despite submitting multiple queries, I receive the same generic response: “The purchase was successful,” and the ticket is closed without resolution.

There is:

No proof of a completed retailer order

No order confirmation

No way to escalate the issue

No customer support phone number

No meaningful investigation into the discrepancy

Closing tickets without resolving the issue is not customer service. It is dismissive and unacceptable.

At this point, I have paid for goods I have not received, and Payflex refuses to properly investigate or provide proof that Cotton On processed the order.

I expect:

Written proof of a valid order from Cotton On linked to this transaction, OR

An immediate refund of the full amount paid.

Consumers should not have to chase their own money when a payment gateway fails to reconcile a transaction properly.

Until this is resolved, I cannot recommend Payflex to anyone.

I really do not understand the business model.
I have been a client of Payflexfor years and I have never missed a payment, in actual fact I at times even pay some orders before the due date.
This morning i tried to purchase something unaware that my limit was reduced. No communication what so ever,no reason given.
Imagine the emabarrestment.

Great service and fast. Thanks

It helped by making my wish to order at SHEIN come through when I did not have money, and it's this time of the year whereby it's difficult to find clothes, sizes, etc because of the festive season

Easy to use and is available with most retailers🙂‍↕️.. I just wish that when you place an order and your chosen salary date has not passed yet it would automatically charge again on the following month so that it is 3 pay in 3 months instead of 3 payments in 2 months