Pay Later Carpets レビュー 

Pay Later Carpets からの回答

2026年7月16日

Hi Dean,

Thank you so much for your feedback!
Customer feedback is of great value to ensure we are providing a quality service. We hope you love your new floor and can't wait to welcome you back.

Thank you for your custom,
Pay Later Carpets

Pay Later Carpets からの回答

2026年6月16日

Hi Shirley,

Thank you so much for your wonderful Feedback! We are so happy to hear about your positive experience with Pay Later Carpets and look forward to helping you with your future flooring needs. Feedback like this is really appreciated and passed on to the whole team to ensure we are carrying out a quality service for our customers. Your kind words have made our day!

Thank you for your custom,
Pay Later Carpets

Pay Later Carpets からの回答

2026年3月9日

Hi Teresa,
We are so happy to hear how happy you are with your new carpet! Feedback is very important to us to ensure we are providing a quality product and service. We will be sure to pass your lovely comments on to the fitters.

Thank you for your custom,
Pay Later Carpets

Pay Later Carpets からの回答

2026年2月23日

Hi Michaela,
Thank you so much for your feedback! We are pleased to hear you have had a great experience with us and would recommend. We always aim to provide a quality product with a quality service and glad you approve.

Thank you for your custom,
Pay Later Carpets

Pay Later Carpets からの回答

2026年2月19日

Hi Denise,
We are so happy to hear about your experience with the whole team at Pay Later Carpets. Feedback like this is gratefully appreciated as ensures we are providing a quality product/service. Thank you again for the photo's of your new floor in the lounge, we love the décor and think the floor finishes this off beautifully.

Thank you again for your custom,
Pay Later Carpets

Pay Later Carpets からの回答

2025年12月5日

Thankyou so much for your glowing review Suzanne. Your feedback is so important to us and helps to ensure that we continue to keep our customers at the centre of everything we do. We hope to see you again in the future. Pay Later Carpets

Pay Later Carpets からの回答

2025年10月21日

Thankyou so much for taking the time to write such a glowing review for Marc and Pay Later Carpets. Customer feedback is everything to us and we do strive to get it right. We appreciate that from time to time, things don't always go according to plan or meet our usual high standards, but we do think that the difference between our company and others is how these issues are delt with. We want all of our customers to have a great experience with us and your feedback today makes all the difference Liz, and we are very appreciative of it and have shared your comments with Marc. The Team at Pay Later Carpets

Pay Later Carpets からの回答

2025年6月16日

Alison, as you were advised during the multiple phone calls last week on your fitting day, you have never actually placed any order with us for your hall. As you can see clearly from your original paperwork, you have only purchased flooring for your lounge which our fitter attempted to install on the agreed date. We had fulfilled our side of the agreement fully and make no apology for any error on our part.
You did make a later enquiry about flooring for your hall and our surveyor (who is called Paul not Mark as we have reminded you on many occasions) did re-attend your property a second time to measure and quote for this area, but advised you that your tiles would need to be removed before we could provide any flooring for that area. This visit was left with you stating "I'll think about it" and you have never contacted us regarding this again until our fitter arrived to install your lounge. You have never placed any order for your hall as we could not and would not have accepted an order for flooring we couldn't install due to your tiles! and if you have since removed your tiles, you have never contacted us to progress any increase to your original order. On no occasion did Paul say he would "amend the invoice" as we do not operate this way as we are a legitimate company and adhere to all legal requirements so can not just "amend the paperwork" in your absence. You would have needed to complete new paperwork and sign a new credit agreement for the increased cost etc which you didn't do, so we have no idea why you would assume your original order had been changed when you had no new invoice, credit agreement or proof of purchase.
Jason our fitting manager was correct to say he didn't know anything about your hall order as it had never been placed, and the date he provided you with was for the fitting of your lounge, which you did place an order for.
We can only assume that you are confused about the whole matter as again, at no time have we ever quoted the random amount of £200 for flooring for your hall as based on the measurements, it would not have been that amount and you were told by a team member, while Paul was sat next to her, that the amount would have been £170 should you wish the hall to be added to your order.
We take great exception to your statement that the surveyor "threatened to come round to your house". This is very dangerous and incorrect language to use when the truth is, that Paul offered to call back out to you with our office copy of your paperwork to explain the costs and areas ordered to you to try to clarify your misunderstanding. In no way did he threaten you and Paul is highly offended by your insinuation and slur against his character. This is a public forum and to make such allegations is libellous.
Given your aggressive attitude on the phone and your unwillingness to discuss the matter in a calm and rational manner on the day, the decision was made by ourselves to cancel your order fully, instruct the fitter to stop installing your original order (lounge) and to refund all payments made to date as it was evident that the relationship had broken down and as a company, we are no longer comfortable to offer our services to you.
With regard to the product, the manufacturer / our suppliers sell to multiple flooring companies, and we have never claimed to be the only company selling this product (B&Q may well be include in this list) so I am unsure what you are suggesting regarding the fact that we order our products from a manufacturing supplier and I'm unsure where-else you would thing we buy them from? I can certainly assure you that we don't buy our products from B&Q to then sell on, as this would not be a cost effective way for us to operate, to buy in at retail prices???
I hope this response has in some way, clarified your multiple misunderstandings and corrected the incorrect information and statements made in your review, and we wish you well.

Pay Later Carpets からの回答

2025年10月16日 に更新

I am sorry to hear that you had a negative experience with your flooring survey, we take customer feedback very seriously. I have sent a request to you for more information so we can identify your account and confirm that you are actually a customer of ours and not another company, as mistakes can happen with company identity. It is extremely unusual for us to receive negative feedback such and this, as the information provided seems to go against our operational processes so we do need to clarify things with you. Pay Later Carpets

Updated reply:
As we have not received any response from you providing details as requested, to enable us to identify you as a genuine customer of Pay Later Carpets, we can only assume that this is a case of mistaken identity, and that you have our company confused with another company. As such all comments made in your review should be disregarded by anyone reading them. We hope you were able to manage your flooring requirements satisfactorily in the end. Kind regards - Pay Later Carpets

Pay Later Carpets からの回答

2025年4月4日

Thankyou so much for your glowing review Joanna, we are so happy that you were pleased with our service and product. Customer feedback is so important to us to allow us to strive to deliver complete customer satisfaction as our main focus, so thankyou for taking the time to share your experience with others. Enjoy your new flooring!!

Pay Later Carpets からの回答

2025年3月6日

Hi Sophia,
We are so pleased to hear how happy you are with the quality of our floor and our popular Honey Oak. Customer feedback is of high importance to us to ensure we are providing a quality service/product, we really appreciate the review and hope you enjoy your lovely new floor.

Thank you for your custom,
Pay Later Carpets

Pay Later Carpets からの回答

2025年1月27日

Hi Helen,

Thank you for your feedback, we will be sure to pass this onto Mark and the Chester/North Wales Franchise. We hope you are happy with your carpet and always look to improve our services to ensure customer satisfaction.

Thank you,
Pay Later Carpets

Pay Later Carpets からの回答

2024年10月7日

Hi Tracey,

Thank you so much for your feedback! We will be sure to let our fitter Dan know how happy you are with the floor and the job he has done. We hope you enjoy your lovely new floor and appreciate your custom.

Thank you,
Pay Later Carpets

Pay Later Carpets からの回答

2024年9月25日

Hi Rachelle,
We are so pleased to hear how happy you are with the flooring and service you received, Comments like this are shared with all of the team and very much appreciated. Customer feedback is of high importance to us to ensure we are providing a quality service.

Thank you for your custom,
Pay Later Carpets

Pay Later Carpets からの回答

2024年7月2日

Hi Suzanne,

Thank you so much for your feedback! We will be sure to let our fitter Dan know how happy you are with the floor and the job he has done. We hope you enjoy your lovely new floor and appreciate your custom.

Thank you,
Pay Later Carpets

Pay Later Carpets からの回答

2024年6月28日

Hi Danielle,
We are so pleased to hear how happy you are with your floor and that you continue to use our service years later from your first order. Comments like this are shared with all of the team and very much appreciated. Customer feedback is of high importance to us to ensure we are providing a quality service and that our reoccurring customers receive the same continued level of service.

Thank you for your custom,
Pay Later Carpets

Pay Later Carpets からの回答

2024年7月4日

Jasmine, as you are aware from our conversations, we were more than happy to fully investigate your complaint, as our fitter of 10 years disputes the damage on the basis that the flooring fitted was vinyl which requires no hammering or forceful effort or heavy tools to install which could have cracked your wall tile in this way. If found to be responsible for the alleged damage, we would, of course have arranged for repair work to be completed to a satisfactory level. As we explained, we would need the contact details of your landlord as this issue was relating to fixtures and fittings of the property and not to your personal items, and as such, it would be your landlord that we would need to liaise with. Unfortunately, you have decided not to provide this information and instead have cancelled your direct debit with us, stating that you have now paid for the repair to be completed yourself, and feel that the cost of this repair will off set your remaining outstanding balance, due to us without any due discussion. We would therefore appreciate it if you could send a photo of the completed repair works and copy of your invoice for this to us, to allow us to discuss this matter further with our accounts team. Thank you. Pay Later Carpets - Liverpool

Pay Later Carpets からの回答

2024年6月13日

Hi Dawn,

Thank you so much for your feedback! We will be sure to let our fitter Dan know how happy you are with the floor and the job he has done. We hope you enjoy your lovely new floor and appreciate your custom and word of mouth to support our business.

Thank you,
Pay Later Carpets