PayU レビュー 

I am utterly appalled by the abysmal service and sheer incompetence displayed by PayU, an online payment service provider. I regretfully entrusted them with a payment of 200 euros, and nearly a month has passed with no resolution in sight. It's abundantly clear to me now that PayU operates more like a scam than a reputable company.

First and foremost, the fact that my payment has gone missing for such an extended period is unacceptable. A month of waiting and countless emails and phone calls have yielded nothing but empty promises and fruitless attempts to locate my funds. PayU's utter lack of accountability and transparency is simply baffling.

What makes matters worse is that I have been treated with blatant disregard and indifference throughout this ordeal. Their customer service representatives have been consistently unhelpful, providing generic responses and failing to provide any meaningful assistance or updates. It's as if they don't care about the money they have effectively stolen from me.

Furthermore, PayU's deceptive practices are truly disheartening. Their marketing materials and website claim to offer a secure and reliable payment platform, but my experience has proven otherwise. They lure unsuspecting customers with promises of convenience and security, only to let them down when it matters the most.

I am not alone in my grievances, as a quick search online reveals a multitude of similar complaints from other dissatisfied customers. It is alarming to see that this company continues to operate with such disregard for its customers, seemingly without any repercussions.

I strongly urge anyone considering using PayU to think twice before entrusting them with their hard-earned money. Their track record speaks for itself, and it's clear that they are not to be trusted. There are countless other reputable payment service providers available that prioritize customer satisfaction and actually deliver on their promises.

In conclusion, my experience with PayU has been nothing short of a nightmare. They have demonstrated a complete lack of professionalism, accountability, and integrity. Losing my payment of 200 euros and refusing to rectify the situation is not only a severe inconvenience but also a clear indication of their deceptive practices. Avoid PayU at all costs if you value your money and peace of mind.

Fraudulent Payment Platform
I cannot in good conscience recommend this platform to anyone. PayU is a fraudulent application that takes money from the customers but then make excuses to hold or delay settlements.
So, basically they said they will settle the payments after T+2 days of collection. But it has been more than a week and they are yet to settle my amount. I have tried raising multiple support tickets.
The fact that they hold your money in their account and give irrelevant replies to your support tickets is unacceptable and disappointing.
In one of my support ticket they claimed that they had recently stopped onboarding new customers and that the delay in settlement is because of their onboarding process being paused. This is nothing but deceitful behavior because once they on-boarded me, they have to provide proper service and timely settlements. Moreover, onboarding and settlements are two different departments.
I have stopped using PayU, because of their engagement in swindling. This is not a platform to trust your money with, I would urge the readers, my friends and relatives to stay away from PayU.
Their deceitful practices have left me feeling cheated and frustrated.

Please do not trust on this. They are supporting all fraudulent merchants. They do not hold any responsibility if you are cheated.

Fraud company they hold my settlement INR 60k+ and don't give me response just closed my ticket. don't trust don't use this payment getaway..

PayU is so horrible, so I'm actually taking the time off to write my 2nd review. As a new business owner, if my KYC was not done - why accept payment from my customers on my website ?

Now they need additional documents to release this payment into my bank account - which I have submitted but the team doesn't know how to check their attachments - because a week after the documents I submitted my verification is pending.
It's more than a little annoying because this overall process began in May.

Finally, I get a call from their customer service - but they keep disconnecting when I call back !!

I need to be free as per their convenience and schedule, but they are not free to answer my calls.

RBI needs to ban such fraud companies from operating in India.

Cashfree is super awesome !!!

Fraud company. Don't use this company as payment gateway. This goes for both Buyers as well as Sellers. Sellers will not get their money and buyers will not get refunds if the amount is refunded. I ordered a product worth Rupees 10 thousand and seller didn't ship product saying that she did not receive the payment from PayU.in. Later, when she cancelled the order and refunded the amount, the amount has still not been returned to my bank account by PayU.in even after one month of initiation of refund (despite saying that amount will be reflected in account balance in 5-7 days ).

They talk about "highest priority to solve customer issue" and whatnot but they don't do anything.

They are acting like a typical middleman: bamboozling one party and plundering the other.

Beware of these Thieves.

I think, I will file a complaint but I know such fraud companies have government affiliation otherwise they would not be accepted as payment gateway by banks.

EDIT: After a wait of over a couple of months, the matter was resolved by seller. Seller informed me that because of non-submission of some document the money was kept by PayU and when the seller submitted the document the amount was deposited in the seller's account which is bizarre because Seller had already allowed refund. Anyhow, seller expeditiously sent the ordered item and everything is fine now. Still, PayU should see that if the seller allows refunds then money should be immediately restored to the buyer. My experience still was somewhat bittersweet. Bitter because of PayU, sweet because of seller. PayU needs to improve its manner of operation if it wants to stay in business. I am changing my rating from one star to two star only because of honesty of seller.

They are just Scammers, No contact support, No e-mail replies, No queries solved till date. It has been a 8 days i made a payment and the merchant was using payu. The amount was debited but not credited to merchant account. I have raised tickets on their site (no answers), contacted them on twitter (no replies), emailed them (no answers). One answer i got from them is share your email and phone number but after that they disappeared. Worst payment gateway ever made on this planet. Razorpay, instamojo are 1000x times better than this peice of crap. Guys if you ever want to install a payment gateway on your site never ever go for them.

Be careful , this is a scam company , i think the owner (ceo) Laurent de moal is himself a thief or scammer , they are clearly robbing indian people.
I have proofs and going to bust them soon , although it is not possible that they are doing this without the help of govt authorities. These people get salaries from the tax given by us man and also rob him .

The company is ignoring emails and other ways of communication