Pay Weekly Flooring レビュー 

2,273
•
TrustScore 5段階評価の4.5

4.5

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5つ星のうち5の評価

Had my laminate floor done today id highly recommend them, when I've phoned office they have been so helpful. Connor and his helper were the lovely chaps very polite when laying the flooring.

5つ星のうち5の評価

Harry & his young appearance came to clear up another fitters mistake,I give Harry and his young lad 5 stars for a brilliant service .I will be asking for him in the future.

5つ星のうち5の評価

Then two men who bought the Lino were very helpful very polite and made it easy easy-going and cleaned up after myself which was a bonus. Would you recommend them to anybody?

5つ星のうち5の評価

Cameron and Bailey laid my LVT flooring today and they were both friendly,punctual, very professional,did a fabulous job and tidied up afterwards. So pleased with the flooring,it looks gorgeous. Than... もっと見る

企業情報

  1. カーペット店
  2. ・
  3. インテリア デザイナー
  4. ホーム センター
  5. 床材店
  6. 板張り床・ラミネート フロアー提供業者

当該企業による記述

Pay Weekly Flooring is a UK-based flooring and home improvement specialist, supplying carpets, vinyl flooring, laminate flooring, luxury vinyl tile (LVT), furniture, beds, sofas and blinds with flexible payment options available. We provide a simple and transparent way for customers across England and Wales to improve their homes without large upfront costs. Our payment plans are designed to be straightforward, offering no interest and no hidden fees, with flexible weekly, fortnightly or monthly options available. Our service includes home visits where measurements are taken and flooring options are discussed, helping customers choose the right product for their space. All flooring is cut and prepared specifically to each customer’s measurements, making every order bespoke and tailored to the property. Due to the custom nature of our products, once an order is confirmed, materials are prepared to specification. As outlined in our Terms & Conditions, bespoke goods are non-refundable unless proven faulty or not as described under the Consumer Rights Act 2015. We can recommend experienced, independent fitters to carry out installation. All fitters operate as self-employed contractors, and fitting services are arranged directly between the customer and the installer. While we are always happy to assist in coordinating and supporting communication, workmanship and installation remain the responsibility of the fitter. Our team is committed to providing a reliable and efficient service, from initial enquiry and quotation through to delivery and aftercare support. We aim to ensure clear communication throughout the process so customers know exactly what to expect. We welcome honest and constructive feedback and encourage reviews to reflect the correct service provided and the party responsible. Any concerns raised are taken seriously and reviewed in line with our policies and UK consumer law. This is our only official Trustpilot page.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

2273件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 41%に回答しています

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4.5

すべてのレビュー

(2,273)

過去12か月のレビュー数: 537件

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5つ星のうち1の評価

Unprofessional and 0 customer service.

Really unprofessional. I booked an apiontment on the 5th of May for the 30th almost a month in advance the rep said she was coming messaged me in the morning to then say she is waiting for her kids Dad to pick the kids up to then not reply for hours I was waiting in untill 3pm with no reply or response for hours to her not bother to turn up. I contacted the company for them not to be interested and say shes the only Rep in the north West. Shambles of a company. Waste of time they are.

2026年5月30日
自発的なレビュー
5つ星のうち1の評価

I ordered and paid full amount for a…

I ordered and paid full amount for a beautiful laminate floor which was scheduled to be delivered 18/05/2026 which didn’t arrive I rang the company and the van had broken down I then asked when my floor would be delivered which I was told another week I then asked for a refund and they told me only 50% I would get refunded I informed them I paid £620 and I would like a full refund again I was told only 50% I have just received £300 refund and they still owe me 320 I have emailed and rang them and they still haven’t issued the rest of my refund I’m warning people to stay well clear of this company I also know of another customer that this has happened to and they have only been issued 50% of there payments of a carpet that wasn’t delivered

I have now been emailed and told I will not receive the rest of my refund I have paid £620 for a floor and been given £300 back when they failed to deliver the floor this company are awful stay WELL CLEAR

2026年5月18日
自発的なレビュー
5つ星のうち1の評価

Been paying for flooring for the last…

Been paying for flooring for the last four weeks pulled my floor up last night for fitting today and they have sent the wrong floor! my floorimg i ordered is no longer being made!! Ive had no notification of this and when ive called they have assigned my deposit to my old payment plan with no contract signed and will not refund the money! there so unhelpful its disgusting how you can leave customers with no floor and no way of replacing the order

UPDATE
AFTER SPEAKING WITH CITIZENS ADVICE IT IS INFACT A BREACH OF CONTRACT UNDER COMMON LAW SO TAKE THIS AS MY DIRECT NOTICE OF REQUEST OF THE 50 DEPOSIT PAID ON 29th APRIL OF WHICH I CAN ADD PROOF OF ON HERE TO AGAIN PROVE YOU ARE ALSO DISHONEST AS WELL AS FAILING TO PROVIDE GOODS PAID FOR ALSO AS YOUR STAFF TRIED TO GO AS FAR AS SAYING THE DEPOSIT HAD BEEN PAID TO MISSING PAYMENTS OF WHICH THERE ARE NONE (Two late payment occasions paid the next day on a plan ive paid consistently for a year) NO NOTIFICATION OF THE CHANGE OF FLOOR OF EVEN OFFER OF COMMUNICATION IT WAS LEFT TO THE FLOOR LAYER TO TELL ME LAST MINUTE SO AS FAR AS SORTING THINGS OUT ITS A BIT LATE WHEN YOU HAVE LEFT A FAMILY HOME WITH NO FLOORING AND NO REFUND TO CHOOSE ANOTHER OPTION ITS DISGUSTING AND SO IS THE REPLY

2026年5月28日
自発的なレビュー
Pay Weekly Flooring ロゴ

Pay Weekly Flooring からの回答

We'd normally keep this private, but since the review is public we'll set the record straight.
The floor originally ordered has been discontinued by the manufacturer. That is not something we control, and we'd have fitted it gladly if it still existed. The £40 deposit was not "kept" — it was applied to an outstanding balance already owed on the account, which is documented.
We offered to discuss alternative flooring and to resolve the balance. That offer still stands.
What we won't do is continue any conversation that includes threats to physically harm our staff. That's where our willingness to help ends, and we think most people reading this will understand why.
If you'd like to sort this out properly, contact us and we'll help.

5つ星のうち1の評価

So my flooring was booked in for 26th…

So my flooring was booked in for 26th at between 10am and 2pm
And due to the bank Holiday being Monday nothing in my bank come out until the Tuesday that the flooring was due to be done i informed the fitter at 12 where he was as the room was empty and hoovered ready and he informed me that they canceled it and he didnt know why. So I Rung the company and got told because it was not taking yesterday on the agreed date it was cancelled baring in mind it was a bank Holiday nothing comes out on a bank Holiday even my other debts never come out until Tuesday morning but yet they still have taken the weekely payment so now im sat with my house up side down for 2 days still waiting for them to fit it once this is paid i will go else where as this customer service isnt acceptable

2026年5月26日
自発的なレビュー
Pay Weekly Flooring ロゴ

Pay Weekly Flooring からの回答

Thank you for your review. We'd like to clarify a few points for anyone reading.
Payment was due on the agreed date, and as it had not cleared, the fitting could not proceed. We understand the bank holiday caused a delay in your payment reaching us, but the booking was arranged around payment being received, not pending.
It's also worth noting our fitters are self-employed and manage their own schedules, so we're not able to direct them to attend before a job is confirmed as paid.
Once payment has cleared, we'll happily get you rebooked at the earliest available slot. We're sorry for the inconvenience and would like to get your floor fitted as soon as possible.

5つ星のうち5の評価

laminate flooring

the experience i received from day 1 was magical,got a text straight away from the agent to arrange viewing of the flooring i wanted,and payment that would have to be paid on the day he came so the account can be processed asap,he was very helpful and polite ,he measured up and ordered the flooring i choose and gave me the price straight away,payment all set up to the date and time i wanted them to come but also could arrange this online if wanted ,arranged flooring date,the men came on time and on the date explained got many messages with all the arrangements which was great , the staff was so pleasant,had no problems or concerns im very happy with services i received

2026年5月27日
自発的なレビュー
5つ星のうち5の評価

Would recommend, however

Fitters and the lady I spoke with on the phone to organise everything were amazing, while the gentleman who came to measure was fab it would maybe help in future to point out what underlays/ply wood would be needed and needed to be fitted and provided before they take the order 😅 this lead to me having to change my fitting date and type of flooring however the fit is fantastic and was done and finished in a morning. Definitely recommend

2026年5月26日
自発的なレビュー

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