From quality to customer service, Peace Collective has truly taken care of me as a customer. I've worn NWSL gear to Spirit games, an NHL shirt to a Capitals game, and rooted for US Soccer and PWHL gam... ãã£ãšèŠã
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This company is absolutely terrible. Iâm going on two months for my purchase to even be delivered. I reached out to cancel my order and was promised my items were ready to deliver. Was offered 10% off... ãã£ãšèŠã
They have cool designs, but their printing on their clothes is not great at all, they start to disappear after a few washes. Also, I bought another sweater, and there were multiple bubbles in the prin... ãã£ãšèŠã
HORRIBLE COMPANY!! AVOID!!! Absolutely my worst online experience ever. Over 10 emails I had to send to get any answers. Ordered early November 2024 (Christmas gift) itâs now January 13th-still no p... ãã£ãšèŠã
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Welcome to Peace Collective! Everything we do stems from our passion to make giving back easy and accessible. We produce quality apparel that looks good and does good, and in turn makes you feel good. When you shop Peace Collective, youâre investing in garments that stand out in more ways than one. Every garment sold gives back to the communities that need it most.
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If I could give no stars I would
If I could give no stars I would! I ordered a hoody at the end of July to Scotland, so did expect to wait for it. It is now middle of September and had no response from the company about when it will be delivered despite emailing to ask. They even put up an insta post asking to email a particular email address about orders where they didnât have the address which I did but still nothing. When I check the tracking my item it still sitting in the USA.
If your happy for a company to take your money and you get nothing in return then this is the shop for you!
2025幎7æ28æ¥
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Peace Collective ããã®åç
Weâre so sorry to hear about your experience and the long wait for your order. This is not the standard we aim for. We completely understand how frustrating it must be to have paid for an item and not received it after such a long time, especially with limited communication.
It sounds like your parcel has been delayed in transit, and weâd love to get this resolved for you as quickly as possible. Please reach out to us directly at support@peace-collective.com with your order number so we can assist you ASAP.
We truly appreciate your patience and bringing this to our attention. Your feedback helps us improve, and weâd like to make things right for you.
Shipping Nightmare
Shipping Nightmare - I placed an order August 30th with 10-15 day shipping. The order is still set to confirmed status. This is a gift and will not make it in time. I have reached out to the company for an update and recieved no response. Considering their products are so heavily promoted and relatively expensive this customer service is extremely disappointing. I could have purchased a similar sweater for much faster shipping if I had known. I am looking for a refund if this does not get sorted this week.
2025幎9æ15æ¥
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Peace Collective ããã®åç
Hi Jordan,
Weâre so sorry to hear about your experience and the frustration this delay has caused, especially since this order was meant as a gift. This is not the level of service we strive to provide.
Your order should never have been left in âconfirmedâ status for this long without communication from us. We sincerely apologize for both the shipping delay and the lack of timely response to your outreach.
Thank you for your patience and for bringing this to our attention. Weâll do everything we can to earn back your trust.
Amazing service!
I ordered three sweatshirts and received an email that one was out of stock. I was given three choices - a full refund, order another item or keep credit with additional $15 for my troubles - brilliant!! Very responsive via email and refund received quickly. Iâll definitely be buying from Peace Collective again!!
2025幎9æ12æ¥
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Peace Collective ããã®åç
Hi Danielle,
Thank you so much for your kind words! Weâre happy to hear that our team was able to assist you quickly and that the process was smooth. We always want to make sure our community feels supported, even when things donât go exactly as planned.
Weâre grateful for your patience and are thrilled to know youâll be shopping with us again. We canât wait to serve you in the future!
Peace Collective ããã®åç
We're so glad to hear you had a positive shopping experience with us! Thank you for taking the time to let us know, we truly appreciate it.
Order Never Showed. No Communication. No Refund.
I placed an order on July 19th for a gift for my husband. By August 16, almost a month later, it still had no arrived, nor was any tracking information updated. I emailed on the 16th asking for an update and received a response a few days later that I would be upgraded to priority shipping. Now on August 29, I still have not received my order or any tracking information. There have been no updates in communication from the company. I am incredibly disappointed and will never be ordering again. I am looking for a full refund of my order if I am ever able to get ahold of anyone from the company.
2025幎8æ29æ¥
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Peace Collective ããã®åç
Hi Madeleine,
Weâre truly sorry for the delay and the frustration this experience has caused. We understand how disappointing it must be to wait so long for an order, especially one intended as a gift, and to not receive timely updates along the way. This is far from the level of service we aim to provide.
Thank you for bringing this to our attention. We take your feedback seriously and are working on improving our communication and shipping processes to ensure this doesnât happen again.
Great customer service
Great customer service. On demand is a little annoying just because it can take longer than the 2 weeks to create and send out.
2025幎8æ16æ¥
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Peace Collective ããã®åç
Hi Becky,
Thank you so much for your kind words about our customer service. Weâre thrilled to hear you had a positive experience!
We completely understand your feedback about our on-demand process. Because each piece is made to order, it can sometimes take a little longer than the standard two weeks to create and ship out. We do this to reduce waste and ensure every item is crafted with care. That said, weâre always working on improving turnaround times, and your feedback helps us a lot.
We truly appreciate your patience and support!
BUYER BEWARE!!!!
BUYER BEWARE!!!!!
I placed my order weeks and weeks ago. No sign of the product. This is a GRIFT.
All attempts for refund of the money paid have been met with form letter excuses, a veiled threat that multiple complaints will knock you down the customer service cue!
The philanthropic excuse is RICH. someone is making bank on not delivering on their business promises.
2025幎8æ14æ¥
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Peace Collective ããã®åç
Hi Judy,
Weâre sorry for the experience you had with your order. Weâve already been in touch with you directly, and your order has been canceled with a refund now being processed.
We appreciate your feedback and will use it to improve our service moving forward.
Great Clothing, long waits to receive and poor communication
Ordered 2 items over a month ago, I received one after waiting 3 weeks (not sure where they ship from, but I live 2 hours from their locations).
The shirt I did receive is great, graphics are clear and crisp and the material is mid weight, very good quality. Based on that shirt, Iâd planned to order more.
I can understand with made to order products that they will not be quick, but a month seems long, Iâve sent 2 emails asking for updates on whether or not itâs been made or ready to ship. No reply in a week.
Edit* I received my sweater 1 month and 10 days after ordering. Peace Collective offered me a discount to make up for the wait. Iâve not received and am not going to chase them for it. I messaged to let them know I received and was happy with the quality that was 6 days ago.
2025幎7æ11æ¥
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Peace Collective ããã®åç
Hi Drew,
Thank you for sharing your experience with us, both the positive feedback on the t-shirt quality and your honest thoughts about the delay with your hoodie. Weâre happy to hear you loved the shirt you received, but weâre truly sorry that your hoodie order and our communication have not met your expectations.
We understand how frustrating it must be to wait this long, especially when you had plans to share it with friends and fellow fans. This is not the level of service we aim to provide. Delays can sometimes happen with made-to-order items, but we should have been proactive in keeping you updated, and we regret that we fell short here.
I obviously didnât get the right shirtâŠ
I obviously didnât get the right shirt send to me but you guys did a great job getting me a replacement!
2025幎8æ6æ¥
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Peace Collective ããã®åç
Thanks so much for your feedback! We're really sorry that the wrong shirt was sent initially â thatâs definitely not the experience we want you to have. That said, we're thrilled to hear our team was able to get a replacement out to you quickly!
If thereâs ever anything else we can help with, donât hesitate to reach out. Thanks again for giving us the chance to make it right.
Got the answer I needed
2025幎7æ21æ¥
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Peace Collective ããã®åç
Glad we were able to assist, Mauro!
DONT BUY/ EXTREME TIME DELAY IN SHIPPING
I placed my order with Peace Studios on June 15th, and as of today, July 19th, I still havenât received it. The delays have been incredibly frustrating, and the lack of clear communication has only made things worse. Iâve had to follow up multiple times just to get vague or delayed responses, and thereâs been no sense of urgency or accountability on their end.
I was genuinely excited to support this business, but this experience has been extremely disappointing. Over a month with no product and no real answers is unacceptable. I wouldnât recommend ordering from Peace Studios based on my experience.
2025幎6æ15æ¥
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Peace Collective ããã®åç
Hi Andres,
Thank you for taking the time to share your experience, and we're truly sorry for the frustration and disappointment you've faced with your order.
We completely understand how upsetting it is to wait over a month without clear updates or timely responses. This isnât the level of service we aim to provide at Peace Collective, and we sincerely apologize for the delays and lack of communication. Your feedback is important, and weâre actively working to improve both our shipping timelines and how we communicate with our customers throughout the process.
Weâd love the opportunity to make this right. Please reach out to us at support@peace-collective.com with your order number so we can look into this immediately and ensure itâs resolved as quickly as possible.
Thank you again for your support and patience. We hope to be able to turn this experience around for you.
I ordered a t-shirt in May this yearâŠ
I ordered a t-shirt in May this year and you can guess; no product received yet and itâs July 19, 2025.
Also no updates, nothing.
Please dont keep selling products when you have no idea what you are doing is my pray of the day.
2025幎7æ19æ¥
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Peace Collective ããã®åç
Hi Jan,
We're so sorry to hear that your order from May still hasn't arrived and that you've been left without updates. Thatâs absolutely not the experience we want to provide.
Please know that we take delays and communication issues seriously. This isnât the standard we hold ourselves to, and weâd love the opportunity to make things right. Could you please reach out to us directly at support@peace-collective.com with your order number? Our team will prioritize this and ensure we resolve the issue as quickly as possible.
Your feedback is important, and weâre actively working on improving our fulfillment processes and customer communications to prevent situations like this in the future.
Thank you for your patience and again, we truly apologize for the inconvenience.
Ordered a number of items which all hadâŠ
Ordered a number of items which all had an expected delivery date of 7-10 business days.
It's now been 4 weeks and the order has still not shipped, with multiple emails telling me 1 more week, 1 more week.
Disappointed in the fact that the only recourse was a 20% discount coupon when the site offers a public one of 15%
Will not order from here again.
2025幎6æ14æ¥
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Peace Collective ããã®åç
Thank you for your honest feedback. We truly appreciate you taking the time to share your experience, even though we're very sorry to hear it was a disappointing one.
We understand how frustrating it must have been to face repeated delays and inconsistent updates. This isnât the standard we aim for, and we sincerely apologize for the inconvenience and lack of follow-through you experienced. Your trust means a lot to us, and itâs clear we let you down in this instance.
Weâre also sorry that our compensation didnât feel meaningful in light of the delay. We're currently reviewing situations like yours to ensure better resolutions are offered going forward, and your feedback is helping us do that.
I spoke with Kimberly in my emails andâŠ
I spoke with Kimberly in my emails and she was very kind and helpful, offered to upgrade my shipping because of confusion with their âon demandâ products.
2025幎7æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Peace Collective ããã®åç
Thank you so much for taking the time to share your experience! We're thrilled to hear that Kimberly was able to assist you with kindness and clarity. We understand how confusing our on demand product timelines can sometimes be, so weâre glad we could upgrade your shipping to make things right.
Your feedback means a lot to us, and weâre always here if you need anything else. Thanks again for choosing Peace Collective!
Fast service
They were prompt to answer my email and they figured out the issue I had, only downfall was they packed my package so fast they unfortunately couldnât correct my sizing mix up. Not really a bad thing lol
2025幎6æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Peace Collective ããã®åç
Thank you for taking the time to share your experience! We're so glad to hear our team was prompt and helpful in resolving your issue. We always aim to ship orders out quickly, but we totally understand how that can be a double-edged sword when changes are needed. We appreciate your understanding, and your good humour about it! If there's ever anything we can do to assist in the future, don't hesitate to reach out. ð
It takes forever to receive your order
It takes forever to receive your order, they are starting to get snarky in their responses as well. My order was supposed to ship this week, so I asked for an update and they gave me the âas per our emailâŠâ, good product, just takes way too long to receive. Thereâs no way it takes 30 days to embroider a sweatshirt.
2025幎6æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Peace Collective ããã®åç
Thank you for your honest feedback. We truly appreciate you taking the time to share your experience.
We're really sorry to hear about the delay with your order and that our communication came across as unhelpful. Thatâs not the experience we aim to provide, and we understand how frustrating it must be to wait longer than expected, especially when you've been excited for your order.
Our made-to-order items, especially embroidered pieces, are crafted with care to ensure quality, but we know that doesnât excuse the wait or any tone that felt dismissive.
Weâre grateful to hear you like the product itself, and we hope to make your next experience smoother and more timely.
Ordered a product May 1st
Ordered a product May 1st, was persuaded by customer service to keep my product in production and they would offer a discount due to delay. Still havenât received product because of a âshortageâ issue and now thereâs no timeline of when product will be finished. Horrible experience.
2025幎5æ1æ¥
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Peace Collective ããã®åç
Hey Melissa,
Thank you for your feedback, and Iâm truly sorry to hear about your experience.
We sincerely apologize for the delay with your order and the inconvenience caused by the material shortage. We understand how frustrating it must be to wait so long, especially after being assured of a resolution. Our team did intend to make things right by offering a discount, but we clearly fell short of expectations in communicating updates and providing a clear timeline.
This is not the level of service we aim to deliver, and your review has been escalated to our customer service leadership.
Great products, very helpful and polite!
Quick response time when I emailed them about an order I made. They were helpful and they followed up on my questions when I had to change an order from delivery to pickup.
2025幎6æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Peace Collective ããã®åç
Thank you for the lovely review! Weâre so happy to hear that our team was able to support you quickly and smoothly with your order change. Providing helpful, responsive service is something we care deeply about, so it's great to know that came through.
We appreciate your support and look forward to serving you again soon!
I had a shipping issue and they repliedâŠ
I had a shipping issue and they replied almost instantly and with a solution. Great customer service!
2025幎6æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Peace Collective ããã®åç
Thank you so much for your kind words! We're really glad to hear our team was able to help resolve the shipping issue quickly and that you had a great customer service experience. Your satisfaction means the world to us, and we appreciate you taking the time to share your feedback.
If you ever need anything else, we're always here to help!
Very friendly and helpful staff
Very friendly and helpful staff!
Clothing is top notch, too!
2025幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Peace Collective ããã®åç
Thank you so much for the lovely review, Lissa!
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