Super quick service Was a bit hesitatant cause i had never heard of these guys before..and not many reviews or facebook followers etc. However cant fault service. And can defo recommend. Or... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Promptly delivered.Suitcase set is as expected,as I had viewed in a store.However two of the inner two inner - the smallest case and backpack were bent and out of shape.I have decided to keep in the... もっと見る
企業が回答しました
Ordered a vtech laptop for my son, this was supposed to be delivered by DPD, unfortunately DPD said parcel was delivered but it wasn't. I contacted Pearl and Bear via email, they responded quickly, op... もっと見る
企業が回答しました
Super quick delivery I don’t do reviews , however I’m really impressed with this company I sent an email question and had a reply more aless straight away and answered a question The it... もっと見る
企業情報
当該企業による記述
Pearl & Bear is your ultimate online destination for baby products, bringing all the best baby brands together under one roof. We understand how time-consuming and overwhelming it can be for parents to spend hours navigating different websites, trying to find everything they need for their little ones. That’s why we created Pearl & Bear—a one-stop shop designed to make your life easier and more convenient. Whether you’re looking for high-quality baby clothes, gear, toys, or essential accessories, we’ve carefully curated a collection of trusted brands to ensure that you have access to the very best for your child. We prioritise quality, safety, and practicality, so you can shop with confidence, knowing you're getting products that meet the highest standards. At Pearl & Bear, we value your time. By offering everything you need in one place, we help save you hours of searching, giving you more time to focus on what really matters—making precious memories with your family. Our easy-to-use website and efficient delivery options are all designed with busy parents in mind, so you can enjoy a stress-free shopping experience from start to finish. We’re here to support parents at every stage of their journey, providing exceptional customer service, a wide selection of products, and a seamless shopping experience. At Pearl & Bear, we’re not just a store; we’re your partner in parenting, dedicated to making life a little easier for you and your growing family.
連絡先
7 Bridgefields, AL7 1RX, Hertfordshire, 英国
- Hello@pearlandbear.com
- pearlandbear.com
4.5
優良
174件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great !
Was very legitimate. Shipping was faster than expected and product was perfect. Will be ordering through them again.
2025年3月28日
pearlandbear.com からの回答
Hi Victoria! Thank you for taking the time to leave us a 5* review!
We are so pleased to hear that you were happy with the service you received and the fast shipping time!
We look forward to inviting you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
Missing item
Order item 2 weeks ago, still hasn't been dispatched, no contact number. Won't be using again
2025年3月15日
自発的なレビュー
pearlandbear.com からの回答
Hi there, thank you for taking the time to leave a review.
We are sorry to hear that you are unhappy with the service you have received. Our team are looking into this further for you, if you could please email our customer service team, we will be able to advise further for you.
Thank you!
-Pearl and Bear Team
Ordered the rapid cool flask for…
Ordered the rapid cool flask for formula, and it is the best purchase ever. Fast delivery and great email updates on the purchase, I highly recommend this flask to make life on the go with a baby a while lot easier
2025年2月24日
pearlandbear.com からの回答
Hi Sian,
Thank you so much for taking the time to leave us a 5* review!
We are so pleased to hear that you are enjoying your Rapid Cool Flask and its benefits for making bottles on the go!
We hope to be able to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team x
Excellent service
The parcel was delivered very quickly. It was £10 cheaper than anywhere else aswell. Bonus
2025年2月24日
pearlandbear.com からの回答
Hi Michele!
Thank you so much for taking the time to leave us a 5* review! We are so pleased to hear that you were happy with the delivery time, and the unbeatable price on Pearl and Bear!
We hope to be able to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
arrived ahead of the promised timescale…
arrived ahead of the promised timescale and exactly as described
2025年2月25日
pearlandbear.com からの回答
Hi Keith!
Thank you so much for taking the time to leave us a 5* review!
We are so pleased to hear that you had a great experience with Pearl and Bear, and that the delivery times exceeded your expectations!
We hope to welcome you back really soon!
Kind regards,
Pearl and Bear Team
Excellent service changed my order as I…
Excellent service changed my order as I accidentally ordered the wrong colour and item is as described and delivered quickly
2025年2月25日
pearlandbear.com からの回答
Hi Jane!
Thank you so much for taking the time to leave us a 5* review!
We are so pleased to hear you are happy with your experience with Pearl and Bear!
We hope to be able to welcome you back really soon!
Thank you,
Pearl and Bear Team x
Some great offers however….
Some great offers, however placed an order a week and a half ago and had no correspondence about when it’s been shipped, I have emailed twice and sent a message on Facebook to which I have had no reply! Really hoping this isn’t a scam!
2025年2月5日
自発的なレビュー
pearlandbear.com からの回答
Hi Kate,
Thank you for sharing your feedback, and we sincerely apologise for the lack of communication regarding your order.
We understand how frustrating this must be, and we want to assure you that our team is actively working on retrieving an update for you. Your query, sent via email and Facebook, has been received, and we're doing our best to provide you with the information you need as soon as possible.
We truly appreciate your patience and understanding, and we want to reassure you that this is certainly not a scam. We'll be in touch shortly with an update on your order.
Kind regards,
Pearl and Bear Team
pearlandbear.com からの回答
Hi there!
Thank you so much for taking the time to leave us a 5* review! We are so pleased to hear that you are happy with the service you received!
We hope you love your order, and hope to welcome you back soon!
Kind regards,
Pearl and Bear Team
pearlandbear.com からの回答
Hi Carl!
Thank you so much for taking the time to leave us a 5* review!
We love to hear that you enjoyed the service you received from us here at Pearl and Bear.
We hope to welcome you back to Pearl and Bear soon!
Kind regards,
Pearl and Bear Team
Lovely company
Lovely company, fast delivery and they kept me upto date with what was happening. Highly recommend this company xx
2025年1月2日
pearlandbear.com からの回答
Hi Joanne!
Thank you for taking the time to leave us a 5* review! We are so pleased to hear that you are happy with the service you received with us here at Pearl and Bear.
Your support is greatly appreciated! We look forward to welcoming you back soon!
Warm regards,
Pearl and Bear
pearlandbear.com からの回答
Hi Steve,
Thank you for sharing your feedback. We’re truly sorry to hear that you’re unhappy with your experience and appreciate you taking the time to let us know.
After looking into your concern, we noticed that no order was placed under your name. Instead, our communication was through email regarding a sale price listed on our website. As with all sales, once the promotional period ends, prices do return to their original amounts, which seems to be the case here.
We’re a small business, and it’s disheartening to see words like "scam company" associated with us. We work hard to provide clear information and a positive experience for every customer, and we’re sorry if this interaction fell short of your expectations.
Thank you again for your feedback.
Kind regards,
The Pearl and Bear Team
Great customer service
Great customer service. Royal Mail lost my parcel even though it had been sent as tracked, but Pearl and Bear sent a replacement with no hesitation.
2024年9月26日
pearlandbear.com からの回答
Hi there!
Thank you for taking the time to leave us a review!
We are so pleased to hear that you were happy with the customer service you received!
We look forward to welcoming you back to Pearl and Bear again soon!
Warmest regards,
Pearl and Bear Team
Only received half of order!
2024年8月28日
pearlandbear.com からの回答
Hi Danny,
Thank you for taking the time to share your feedback with us. We genuinely apologise for the inconvenience you’ve experienced regarding the delay in receiving the remainder of your order.
We understand how frustrating it can be to wait, and we’re truly sorry for any disappointment this may have caused. Unfortunately, a delay from our supplier prevented us from dispatching your order in full. In an effort to ensure you received at least some of your items promptly, we made the decision to send the available products right away.
As we mentioned in our previous email, we are actively working to gather more information about the remaining items and will keep you updated as soon as we know more. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help and want to make this right for you.
Warmest regards,
The Pearl and Bear Team
I bought an item which was very poorly…
I bought an item which was very poorly photographed/misleading on their website. They weren’t prepared to refund fully. This is most unfair. We exchange corporate waffle, probably cut and and paste response?! A bad company to deal with.
2024年7月27日
自発的なレビュー
pearlandbear.com からの回答
Hi Alex,
Thank you for taking the time to leave us a review. Firstly, we would like to emphasise that we do not tolerate abusive language towards our team via email, and that excessive spamming behaviour on our social media accounts and emails is not acceptable.
Despite the inappropriate language and behaviour directed at our team, we have continued to assist you with this issue and provide guidance on resolving it.
We regret that you are dissatisfied with your order. We understand the disappointment of receiving a product that does not meet your expectations. However, upon inspection, we confirm that the product received matches the listing on our website.
Unfortunately, due to the nature of the communication we have received, we are unable to assist you further with this matter.
Warmest regards,
Pearl and Bear Team
Ordered the bottles which were a fab…
Ordered the bottles which were a fab price and delivered in days. Delighted with them, good communication too. Delighted with the order
2024年5月28日
pearlandbear.com からの回答
Hi Nicola,
Thanks very much for shopping with us and leaving such wonderful positive feedback - as a small business it means absolutely everything to us!
We welcome you back to Pearl and Bear anytime!
Warmest regards,
Pearl and Bear team
pearlandbear.com からの回答
Hi Judy,
Thanks very much for leaving us such a positive review! We're so happy to hear you had an excellent experience shopping with us.
We welcome you back to Pearl and Bear anytime!
Warmest regards,
Pearl and Bear team
Amazing service very happy
Delivered quickly, great communication, amazing value for money. Really happy!
2024年2月26日
pearlandbear.com からの回答
Hi Lucy,
Thanks very much for leaving us such a positive review! We're so happy to hear you had an excellent experience shopping with us.
We welcome you back to Pearl and Bear anytime!
Warmest regards,
Pearl and Bear team
pearlandbear.com からの回答
Hi Lilly,
Thanks so much for leaving us such a positive review! We're so happy to hear you had an excellent experience shopping with us. It really helps us as a small business when we receive such wonderful reviews like this.
We welcome you back to Pearl and Bear soon!
Warmest regards,
Pearl and Bear team
pearlandbear.com からの回答
Hi Carol,
Thank you for placing an order with us and we're so thrilled to hear you had a positive experience shopping with us! Your review means the world to us as a small business.
We hope to welcome you back to Pearl and Bear very soon.
Warmest regards,
Pearl and Bear team
pearlandbear.com からの回答
Hi Valerie,
Thank you very much for such a wonderful and positive review! Here at Pearl and Bear, we always ensure we are doing everything we can to provide a positive and helpful experience with our customers.
We look forward to welcoming you back to Pearl and Bear very soon.
Warmest regards,
Pearl and Bear team
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