Super quick service Was a bit hesitatant cause i had never heard of these guys before..and not many reviews or facebook followers etc. However cant fault service. And can defo recommend. Or... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Promptly delivered.Suitcase set is as expected,as I had viewed in a store.However two of the inner two inner - the smallest case and backpack were bent and out of shape.I have decided to keep in the... もっと見る
企業が回答しました
Ordered a vtech laptop for my son, this was supposed to be delivered by DPD, unfortunately DPD said parcel was delivered but it wasn't. I contacted Pearl and Bear via email, they responded quickly, op... もっと見る
企業が回答しました
Super quick delivery I don’t do reviews , however I’m really impressed with this company I sent an email question and had a reply more aless straight away and answered a question The it... もっと見る
企業情報
当該企業による記述
Pearl & Bear is your ultimate online destination for baby products, bringing all the best baby brands together under one roof. We understand how time-consuming and overwhelming it can be for parents to spend hours navigating different websites, trying to find everything they need for their little ones. That’s why we created Pearl & Bear—a one-stop shop designed to make your life easier and more convenient. Whether you’re looking for high-quality baby clothes, gear, toys, or essential accessories, we’ve carefully curated a collection of trusted brands to ensure that you have access to the very best for your child. We prioritise quality, safety, and practicality, so you can shop with confidence, knowing you're getting products that meet the highest standards. At Pearl & Bear, we value your time. By offering everything you need in one place, we help save you hours of searching, giving you more time to focus on what really matters—making precious memories with your family. Our easy-to-use website and efficient delivery options are all designed with busy parents in mind, so you can enjoy a stress-free shopping experience from start to finish. We’re here to support parents at every stage of their journey, providing exceptional customer service, a wide selection of products, and a seamless shopping experience. At Pearl & Bear, we’re not just a store; we’re your partner in parenting, dedicated to making life a little easier for you and your growing family.
連絡先
7 Bridgefields, AL7 1RX, Hertfordshire, 英国
- Hello@pearlandbear.com
- pearlandbear.com
4.5
優良
174件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Avoid - dispatch never happens.
Placed order on 8th Nov - not dispatched. Emailed last week - promised dispatch by Friday Nov 17th; was never dispatched. Definitely shop elsewhere. False promises and subpar service.
2023年11月20日
自発的なレビュー
pearlandbear.com からの回答
Hi Tayleur,
Firstly we would like to apologise you had a negative experience with us here at Pearl and Bear. As a small business, we do everything we can to ensure customers are happy and pleased with the service we provide.
Of course, we can sometimes experience some delays, especially as it's getting closer to the busy festive period. Despite this, we communicated with you as much as we could regarding the dispatch of your items and made every effort to dispatch the items we had available and communicated as much as we could with our suppliers for the products we had not received yet due to delays their end.
We hope to welcome you back to Pearl and Bear very soon and if you have any more enquires or questions, please do get in touch with our friendly customer service team at hello@pearlandbear.com where they are more than happy to help in any way they can.
Warmest regards,
Pearl and Bear team
Very well priced item. Great service
Very well priced item.
Speedy delivery with excellent communication throughout.
2023年11月2日
pearlandbear.com からの回答
Hi Susan,
Thank you very much for leaving us such a wonderful review. We're very happy you had such a positive experience shopping with us. Your review means everything to our business!
We welcome you back to Pearl and Bear anytime.
Warmest regards,
Pearl and Bear team
pearlandbear.com からの回答
Hello!
Thank you very much for your excellent feedback, we're very pleased you were happy with our service!
We hope to welcome you back to Pearl and Bear very soon.
Warmest regards,
Pearl and Bear team
Impressed
My item was cheaper with PearlandBear than anywhere else. My parcel arrived promptly and well packed. Easy peasy.
2023年10月30日
pearlandbear.com からの回答
Hi Karen,
Thank you very much for your wonderful feedback, we're very pleased you were happy with our service!
We hope to welcome you back to Pearl and Bear very soon.
Warmest regards,
Pearl and Bear team
Good price and received quickly.
2023年10月27日
pearlandbear.com からの回答
Hello!
Thank you very much for leaving us such a wonderful positive review! We strive to ensure every customer received the best possible service from us and we are thrilled to hear you were happy with our service!
We welcome you back to Pearl and Bear again very soon.
Warmest regards,
Pearl and Bear team
Time wasted - took payment then emailed to say will be refunded
Time wasted - order took payment , 50 mins later emailed to say will be refunded.
2023年10月19日
自発的なレビュー
pearlandbear.com からの回答
Hi Katie,
We are sorry to hear you had a negative experience with us.
We refunded your order due to a human error on our part regarding a discount code which we created incorrectly - therefore we quickly addressed this issue to avoid any further issues with our wonderful customers and promptly refunded you. This is a matter that we sincerely apologise for and did apologise for in our communication with you. As a small business, we can make mistakes but we do everything in our efforts to ensure mistakes like this don't happen again so we can continue offering our customers the positive service and experience.
If there's anything else we can do for you, please do get back in touch with us hello@pearlndbear.com and we will do everything we can to help.
Warmest regards,
Pearl and Bear team
Packaging on gifts being tampered with in order to save on delivery costs
Hi there parents, please do not use this company. They are tampering with original packaging on gifts and placing other items inside in order to save on courier costs.
As a result, my nephew's Christmas gift (a scooter) will have a pair of men's socks in the packaging! I was completely oblivious to this until I enquired about the missing item today - by which time the gift had been wrapped and handed over to mum and dad to be put away for Christmas.
The excuses I have been given defy all logic from: saving on packaging, to avoiding damaging the socks, to the fact that the size of the box would have been extended and incurred extra costs if the socks had been simply placed ON TOP of the box rather than inside. And at no point did the company think to inform the customer they had done this.
No refund forthcoming either. That is not really the issue though be aware that breaking original packaging can void consumer return rights.
I have never in all the orders I have placed online, had original packaging tampered with. So to save a pair of socks being damaged a brand new product almost 30 times their value was ripped opened and said socks placed carefully inside. Second excuse was pair of socks if placed on top of the package would have massively increased the size of the packaging and breached a courier cost threshold.
The fact the company has gone to such lengths to save perhaps £3 from making good and rectifying this situation speaks volumes.
Avoid.
2023年10月16日
自発的なレビュー
pearlandbear.com からの回答
Hi Annette.
We are sorry to hear you had a negative experience shopping with us.
As a small business, we like to do everything we can to ensure we our customers receive the best customer service possible, and receive their orders in an efficient manor.
We have responded to your emails and want to apologise again for placing the smaller product inside of the bigger product as this was a gift. As explained, we don't feel it necessary to ship out a box which is bigger than necessary, this can be quite frustrating for customers when they receive a smaller product than what's inside the box. Our team felt putting the product into the larger box more convenient when it came to the shipping.
We have taken your comments on board and going forward will ensure something like this does not happen again.
Once again, we would like to sincerely apologise for the inconvenience and despite you having a different experience with us this time, we hope to welcome you back in the future.
If there is anything further we can do for you and you wish to speak to a member of our team, please don't hesitate to get back in touch with us hello@pearlandbear.com.
Warmest regards,
Pearl and Bear team
Arrived quickly and as described.
Arrived quickly and as described.
Totally satisfied
Thank you
2023年9月26日
pearlandbear.com からの回答
Hi Kathleen,
Thank you so much for taking the time to write this review! As a small business voices such as yours mean the world to us, and we're very happy to hear that you had a good experience shopping with us.
We look forward to seeing you again at Pearl and Bear in the future!
Warmest regards,
The Pearl and Bear Team
Great service Travel cot in just 2days with…
Travel cot delivered in just 2days with FREE delivery & was the cheapest online for a good quality product.
2023年9月25日
pearlandbear.com からの回答
Hi Karen!
Thank you very much for leaving such a positive review, we are very pleased you had such a positive experience shopping with us!
We very much look forward to welcoming you back to Pearl and Bear soon.
Warmest regards,
Pearl and Bear team
Super quick service
Super quick service
Was a bit hesitatant cause i had never heard of these guys before..and not many reviews or facebook followers etc.
However cant fault service. And can defo recommend. Ordered item Thursday night..recieved Saturday afternoon. Tracked all the way with courier. Great stuff 👏
2023年9月23日
自発的なレビュー
pearlandbear.com からの回答
Hi Jill,
Thank you so much for taking the time to write this lovely review! As a small business we really appreciate it, and we hope to provide such a positive experience for all our customers.
We hope to see you again at Pearl and Bear very soon.
Warmest regards,
Pearl and Bear team
Great company, highly recommend
Has an issue with my order and they were so fast at communicating and getting the problem sorted. Also fast dispatch and delivery from the get go!
2023年9月1日
pearlandbear.com からの回答
Hello Louise!
Thank you very much for leaving such a positive review we are very pleased you had such a positive experience shopping with us!
We very much look forward to welcoming you back to Pearl and Bear very soon.
Warmest regards,
Pearl and Bear team
Lovely little bike and speedy delivery
2023年8月31日
pearlandbear.com からの回答
Hello Hayley!
Thank you very much for leaving such a positive comment and review, we're very pleased you had such a positive experience shopping with us!
We very much welcome you back to Pearl and Bear very soon.
Warmest regards,
Pearl and Bear team
The price of the items was good and my…
The price of the items was good and my order came quickly - perfect service.
2023年8月24日
pearlandbear.com からの回答
Hi Alice,
Thank you very much for such a positive and kind review! We are very happy to hear you were pleased with our service!
We welcome you back to Pearl and Bear again soon.
Warmest regards,
Pearl and Bear team
pearlandbear.com からの回答
Hi Annette,
Thank you very much for your wonderful feedback, we're very pleased you loved your item and our service!
We hope to welcome you back to Pearl and Bear very soon.
Warmest regards,
Pearl and Bear team
Took a week to send out my order
Took a week to send out my order. However they did reply when I emailed.
2023年7月23日
Competitive price but unfortunately…
Competitive price but unfortunately delivery is very slow, so be prepared to wait atleast 2 weeks for delivery
2023年6月26日
pearlandbear.com からの回答
Hi Tahir,
Thank you for your review. We are ever so sorry to hear that you had a negative experience with us regarding delivery, we prioritise keeping our customers updated when delays occur, and we understand that you had been waiting a long time for your order to arrive. We apologise again for this and we completely understand your frustration.
As a small business we rely on our manufacturers to deliver stock to us promptly, sometimes this is delayed as larger businesses gain priority over us, as well as containers coming over from the far east are being continuously delayed which changes the expected delivery dates. There is only so much we can do in these situations other than keep our wonderful customers, like you, updated throughout, while also offering a full refund if you change your mind. Our team work hard to ensure that all orders are dispatched as soon as possible, however, sometimes this can become more difficult due to delays in deliveries which are out of our hands.
We can see that a member of our team had sent an update regarding the dispatch of your delivery via email. Please let us know if you require any assistance via email and we would be happy to help, and hope that we can provide you with a better shopping experience next time.
Once again, we apologise greatly for the delay and for any inconvenience this may have caused.
Kindest regards,
Pearl and Bear Team
Excellent customer service
Excellent customer service. Had an issue with one of my purchased items. Emailed customer services and received a response within an hour. Issue was resolved very quickly through effective communication and a very personal response rather than standard templated responses that so many other retailers use.
2023年6月26日
pearlandbear.com からの回答
Hello!
Thank you so much for such an amazing review, we are very happy to hear you had a positive experience with us!
We welcome you back to Pearl and Bear very soon.
Warmest regards,
Pearl and Bear team
pearlandbear.com からの回答
Hello!
Thank you so much for such an amazing review, we are very happy to hear you had such a positive experience with us!
We welcome you back to Pearl and Bear very soon :)
Warmest regards,
Pearl and Bear team
Late delivery and poor information flow.
2023年6月26日
pearlandbear.com からの回答
Hi,
Thank you for your review. We are ever so sorry to hear that you had a negative experience with us, we prioritise keeping our customers updated when delays occur, and we understand that you had been waiting a long time for your order to arrive. We apologise again for this and we completely understand your frustration.
As a small business we rely on our manufacturers to deliver stock to us promptly, sometimes this is delayed as larger businesses gain priority over us, as well as containers coming over from the far east are being continuously delayed which changes the expected delivery dates. There is only so much we can do in these situations other than keep our wonderful customers, like you, updated throughout, while also offering a full refund if you change your mind. Our team are working hard to ensure that all orders are dispatched as soon as possible, however, sometimes this can become more difficult due to delays in deliveries which are out of our hands.
Please let us know if you require any further assistance and we would be happy to help, and hope that we can provide you with a better shopping experience next time.
Once again, we apologise greatly for the delay and for any inconvenience this may have caused.
Kindest regards,
Pearl and Bear Team
Fab items
Fab items. Packaged really well and labelled fragile.
Wonderful conpany, i will buy from there again and highly recommend. Thank you xx
2023年4月27日
pearlandbear.com からの回答
Hi Kristi,
We are so happy to hear you had such a positive experience with us! Thank you very much for sharing such an amazing review! We can't wait to see what you order next!
Warmest regards,
Pearl and Bear team :)
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