Pedaled レビュー 

Very disappointing return process and customer service.

I had a disappointing experience with PEdALED’s return process. I received my order on 21 July and tried multiple times, using different browsers, to submit a return through their online form, but it wasn’t working. I contacted customer service about the issue, but still haven’t received any reply (it’s been 4 weeks) because it’s “holiday season”.

I understand that there may be reduced staff, but I find it frustrating that the company continues selling products while customers are left waiting for support with returns. A technical issue can happen, but there should be a proper solution and timely communication when it does.

It’s been a very disappointing process and haven’t been resolved so far, which is a shame because I actually like the brand.

Customer service is a disaster - it seems to rely entirely on AI, and the chatbot is not helpful at all.

I ordered a bib and a merino baselayer. After only two washes (following the care instructions), the merino baselayer shrank by one size and lost most of its stretchiness.

I have contacted customer service several times, explained the issue in detail, and provided photos and videos of the product. However, the response remains the same (if I receive a response at all): “We didn’t get a response to the last email, please provide us photos of the product.”

This is extremely frustrating, especially since I have already provided the requested information multiple times. The lack of proper support and the way this complaint has been handled have been more than disappointing.

After this experience, I gave up and will definitely not order from this company again.

Worst online shopping ever. For starters, I accidentaly bought my shopping cart with only one click! No confirmation of any kind. This led to a mistake in my address and a considerable delay on the arrival of the package, which, as I indend to return, has a deadline to be returned and obtain the refund. In this regard, I am still to speak to an actual human being, and have just gotten messages from an AI. Funny enough, I have already received the satisfaction review.

Similar to prior reviewers:
- order did not arrive
- it took hours to get the chatbot (which was unable to match an order number) to finally forward a message to a customer service rep
- reply from customer service took weeks
- money was refunded after about a month
- only goodwill offer from pedaled was a 20% coupon on non-sale items, while the purchase was for items up to 60% off; in other words: we messed up now buy an alternative for double the price.
Needless to say my last and only order here.

It tooks weeks and dozens of messages from my side for the support to get back to me after a parcel being lost and reappearing after over a month... absolutely worst customer success experience I ever had.

Missing items, strict returns policy, only AI customer service...
1) Of 4 items I ordered a jersey was missing - to be fair promptly refunded, but still annoying.
2) 15 days since day of 'order' (not delivery) for returns... is that even compliant with consumer statutory rights?
2) I completed a return via their returns portal, it said 'generating label' for about an hour, it's now been two days and several emails to their customer service (which is just an AI bot) and no label.
This experience is incredibly annoying. The clothing seems high quality so I would've ordered more, I even had things in the basket, but I will not go through this stupid faff again. Pedaled, if you read this, send me the returns label!!

Customer service is purely AI Bot. The responses to my inquiries were inaccurate and addressed a different person on a different issue. Also, not to mention that the pockets on the jerseys are so stupidly high on your back a normal person can't reach into them. I will for sure not purchase from this place again. There's "free" shipping and returns but that's only because shipping is priced into the item being that they are very excessively overpriced and just a mediocre product.

Hurtig levering, god kvalitet af cykeltøj.

Je ne poste pas souvent d'avis mais c'est tellement incroyable que là j'en pose un.
J'ai commandé le 14 novembre et j'ai reçu mon colis le 15. Le tout pour une commande de 60 € avec livraison gratuite par DHL Express.
Les jambières ont l'air de très bonne facture, et le bonnet idem. Je verrai plus tard pour la durabilité.
Je ne sais pas si c'est rentable pour eux d'offrir la livraison pour des si petites commandes mais en tout cas ça fait plaisir donc merci à vous.

Poor customer service. No replies when reporting an issue regarding a faulty product, despite sending several mails. I needed a quick resolution because the product was something I needed for a race. There is no phone number where they can be reached. Also, customer service closes down for two entire weeks in August, which is quite unprofessional for a company of their size.

They promised 2-3 business day shipping. The item never shipped so I reached out. And again. And again. Took a full month to hear back. They cancelled my order and offered me 30% off of one non-clearance item on my next order. Extremely weak consolation considering the amount of effort I put in just to get a response. Absolutely ridiculous and a waste of time. Strongly consider ordering your cycling gear elsewhere

I used pedaled quite a lot but i washed one merino shirt with 10 other merino things of my storage. Its reduced its size by 15 cm. From other companies like icebreaker agu dilling it doesnt change. Sorry you guys are charging 50€ for a base layer and it is obviously bad quality. I cannot recommend pedaled as a point of quality or from the customer support. This is absolutely ridiculous.

Easy to shop, good Design, good Quality, very fast delivery, easy returns. That is online Shopping at its best. And i like the design and quality very much!

Keep spamming e-mails, have unsubscribed several times.

Scammers. Send fewer items than you order.
Don't care about data protection laws.

Just need to say how easy it was to shop on their store. Really lovely range of bike clothing, good quality too. But when I had to return one of the items as it didn't fit properly, it was so easy to select from my order history what needed returning and to create a pick up via courier.
Really fast to reply too when I wrote to them.

Excellent customer service. I had a gift that didn't fit outside the return period, and they went the extra mile to provide a solution.