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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Service was great. My questions were answered in a timely manner. I was so happy that my order arrived so quickly. The project is exactly as I had hoped for. I have just started to work on my project.... もっと見る

5つ星のうち4の評価

After finishing one kit and starting another, the products are as I expected. I'm pleased with the quality and the prices were fantastic. Shipping took a little longer than I expected (about three wee... もっと見る

5つ星のうち5の評価

I was apprehensive in making my first order from this company because I've been scammed by others in the past. This company's responsiveness and quick shipping took me by surprise. Everything was deli... もっと見る

5つ星のうち5の評価

this company has a lot to offer. we had a small problem with one of our orders and it was resolved quickly and effeciently. I appreciate that. Thank you Peggybuy for your products.

企業情報

  1. 手工芸品卸業者

当該企業による記述

Peggybuy is a comprehensive website focusing on making DIY handicrafts, including Diamond Painting, Paint By Numbers, Cross Stitch and other. We formed the intention of utilizing the latest social network and big data technologies to forever improve the online shopping experience.


連絡先

4.8

優良

TrustScore 5段階評価の5

600件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

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5つ星のうち5の評価

Service was great

Service was great. My questions were answered in a timely manner. I was so happy that my order arrived so quickly. The project is exactly as I had hoped for. I have just started to work on my project. I am anxious to keep working on it. It looks beautiful !!

2026年4月17日
自発的なレビュー
5つ星のうち5の評価

First timer

First time buyer and all was great! Shipped items came in great shape products were A+. Quality A+. Will return to purchase. I recommend!

2026年3月16日
自発的なレビュー
5つ星のうち1の評価

Incomplete product, refusal to refund, and unethical practices



This was one of the worst online shopping experiences I’ve had. I waited about a month to receive a diamond art kit, only for it to arrive missing several pieces. Customer service told me it would take another month just to receive replacements.

After starting the project, I discovered even more pieces were missing, making it impossible to complete. This was supposed to be a gift, and due to their delays and incomplete product, it became useless.

When I requested a refund for a clearly defective item, they refused. Instead, they said I would have to ship the product back to China at my own expense—something that would cost nearly as much as the item itself.

Even more concerning, after I left a negative review, they offered me a 50% refund if I removed it. This kind of behavior is extremely unprofessional and raises serious concerns about their business practices.

I strongly advise others to avoid this company. Based on my experience, you risk receiving an incomplete product and having no reasonable way to resolve it.

Thank you for your response, but I want to clarify a few points.

The issue was not just “2 missing diamonds.” Multiple pieces were missing from the kit, and additional items were discovered missing after I began working on it. This made the product unusable for its intended purpose as a gift.

I was also informed that it would take a minimum of 3 weeks to receive the replacement pieces, on top of the month I had already waited for delivery. This delay made it impossible to complete the item in time.

While you offered partial refunds, I requested a full refund because the product was incomplete and not as described. Requiring me to pay to ship the item back to China at my own expense is not a reasonable solution, especially when the item arrived defective.

I also want to address your claim that my actions are “fraud and defamation.” This is simply not accurate. I have provided an honest account of my experience, which is supported by our communication and the condition of the product I received.

I stand by my review so other customers can make informed decisions.

Also, after posting this review, the company has continued to contact me offering a partial refund in exchange for removing my review. I have declined. I believe reviews should reflect honest customer experiences and not be influenced by incentives.

2026年3月19日
自発的なレビュー
Peggybuy ロゴ

Peggybuy からの回答

Hello Customer,

Really sorry for any inconvenience.

First, you had already received your item, and we promised that we could reissue 2 missing diamonds to you soon.
If you could not wait, we had told you we could refund 60% and still reissue the missing diamonds to you as show our gesture.

But you still ask for full refund, it is unacceptable cause you had received your items, your all actions are nothing short of fraud and defamation.
So hope we could negiate with each other better.

Thank you for your understanding and patience.

Best Regards,
Customer Service

5つ星のうち5の評価

Delivered as Promised

I was apprehensive in making my first order from this company because I've been scammed by others in the past. This company's responsiveness and quick shipping took me by surprise. Everything was delivered as promised, and I will not hesitate to order again.

2026年3月5日
自発的なレビュー
5つ星のうち1の評価

Thieves .parcel returned and now not responding to emails

I changed my address but the parcel was sent to my old address. It was returned to Peggybuy. I have written 3 times to find out the status and now to get a refund. They have ignored my emails and not responded and as such are thieves as I do not have the goods I bought nor have they given me a refund or communicated with me. Do not trust them or Ecoolbuy. Used to be honest but not anymore. Note. The package was returned by the courier company not me.

2026年3月1日
自発的なレビュー
Peggybuy ロゴ

Peggybuy からの回答

Sorry for that we are out of office because of the Spring Festival holiday, may I ask could you please give us your E-mail? Maybe we didn't receive it from you, Please rest assured, we would resend your parcel or refund fully if your parcel was return. Thank you for your understanding and patience, have a nice day~

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