Sarah and Olivia went above and beyond to resolve an urgent stock and delivery issue. They kept me updated regularly and didnât stop until we got a positive outcome. I wish every customer service tea... ãã£ãšèŠã
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The customer support team at Pencarrie are always very helpful when I call for returns and issues with delivery. Nothing is too much trouble and the question is always resolved very swiftly and effect... ãã£ãšèŠã
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From start to finish, Sarah has been extremely professional, from clarifying every order to organising a bulk order of 120 cartons in a single day. I couldnât recommend Pencarrie highly enough. T... ãã£ãšèŠã
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Sarah was amazing. She was incredibly helpful and took the time to forward over the size charts I needed for an issue I was dealing with, and even guided me on how best to respond to my customer.... ãã£ãšèŠã
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With over 30 yearsâ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industryâs top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
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PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, è±åœ
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4.9
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Excellent service from Hayley Roberts
2025幎7æ16æ¥
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PenCarrie ããã®åç
Thank you so much for your review Mike. It's great to Hayley provided the level of service you expected from us. Be assured I'll share your feedback with her.
Kieran
Head of Customer Support ð
We had some issues with DPD deliveringâŠ
We had some issues with DPD delivering some important stock from Pencarrie, so I give them a call and I spoke to Shelley. She assisted me in a very quick and effective way and she was also super kind. Thanks again Shelley!
2025幎7æ15æ¥
PenCarrie ããã®åç
Thank you so much for your review Patrik. It's great to read Shelley helped to resolve your issues with DPD quickly. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support ð
Shelley was great at resolving myâŠ
Shelley was great at resolving my issues and overall good customer experience.
2025幎7æ15æ¥
PenCarrie ããã®åç
Thank you so much for your review. It's great to read Shelley helped to resolve your issues. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support ð
Top products amazing customer service Pencarie is always happy to help i haveâŠ
Pencarie is always happy to help i have never had anything but a great experience when dealing with this company simply outstanding.
Thanks guys â€ïž
2025幎7æ15æ¥
PenCarrie ããã®åç
Thank you so much for your review Peter. It's great to read Olivia was happy to help and your experience with the team was outstanding. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support ð
Very pleasant and personable
Very pleasant and personable. Couldnât do enough to help
2025幎7æ15æ¥
PenCarrie ããã®åç
Thank you so much for your review. It's great to read Alex was pleasant and personable, we pride ourselves in the support we provide our customers.
Kieran
Head of Customer Support ð
PenCarrie ããã®åç
Thank you so much for your review. It's great to read Hannah was friendly and helpful, we pride ourselves in the support we provide our customers.
Kieran
Head of Customer Support ð
Sarah is the best
Sarah is the best, such a patient and understanding woman, calm and very friendly, great service !
2025幎7æ1æ¥
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PenCarrie ããã®åç
Thank you so much for your review. It's great to read your feedback, be assured this will be shared with Sarah.
Kieran
Head of Customer Support ð
PenCarrie ããã®åç
Thank you so much for your review. It's great to read that you're happy with the support we provide and found our team to be patient and helpful.
Our Customer Support team are on hand whenever you need us.
Kieran
Head of Customer Support ð
PenCarrie ããã®åç
Thank you so much for your review. It's great to read that you're a happy customer of ours and you're happy with the support we are providing. Our Customer Support team are on hand whenever you need us.
Kieran
Head of Customer Support ð
Tracy Saxby call back
Tracy Saxby
Helped us with a call back after no pick up on a call to pencarrie
Amazing customer service and help through out the whole process.
2025幎7æ9æ¥
PenCarrie ããã®åç
Thank you so much for your review. Great to hear that Tracey provided the level of support you expected.
Kieran
Head of Customer Support ð
Sarah is a SuperStar and Always goesâŠ
Sarah is a SuperStar and Always goes out of her way to offer up a Solution.
2025幎7æ8æ¥
PenCarrie ããã®åç
Thank you so much for the review! We're thrilled to hear that Sarah has been such a superstar and consistently goes the extra mile to help.
Kieran
Head of Customer Support ð
Amazing Customer Service
Sarah was extremely helpful and knowledgeable. She dealt with my query quickly and efficiently. I cannot praise her enough - so Thank you Sarah!
2025幎7æ3æ¥
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PenCarrie ããã®åç
Thank you so much for your lovely review. We're delighted to hear that Sarah was able to help so efficiently and made such a positive impression.
Kieran
Head of Customer Support ð
Thank you to the entire Pencarrie teamâŠ
Thank you to the entire Pencarrie team for your years of exceptional service to our clientsâspecial shout-out to Sarah, who is always available to help and guide. I also love to hear about the charitable activities that she organises. Kind regards, Darren
2025幎7æ7æ¥
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PenCarrie ããã®åç
Thank you so much for your kind words and for taking the time to leave a review.
Sarah will be delighted to know her efforts are appreciated, both in supporting you and in the charitable initiatives sheâs so passionate about.
Kieran
Head of Customer Support ð
Sarah from customer service isâŠ
Sarah from customer service is brilliant. Always helps me immediately with product chasing and pricing
2025幎7æ3æ¥
PenCarrie ããã®åç
Thank you so much for your kind words! We're delighted to hear that Sarah has been such a great help. Itâs great to know youâre getting the support you need.
Kieran
Head of Customer Support ð
fab service
fab service, fab people
Tracy Saxby is a absolute star , but
kelly
sarah
sharon, are not far behind her
2025幎7æ3æ¥
PenCarrie ããã®åç
Thank you so much for your review â weâre thrilled to hear youâve had such a positive experience, and we completely agree â Tracy is a customer hero!
Weâll make sure your kind words are shared with Tracy, Kelly, Sarah, and Sharon. Theyâll be over the moon to know they made such a great impression.
Kieran
Head of Customer Support ð
Hayley was very understanding andâŠ
Hayley was very understanding and efficient over a delivery issue I was having with DPD and solved my problem as quickly as possible, thankyou Hayley!
2025幎7æ2æ¥
PenCarrie ããã®åç
Thank you so much for your kind words! We're really pleased to hear that Hayley was able to support you so efficiently and resolve the issue with your delivery. We'll make sure your lovely feedback is passed on to her.
Kieran
Head of Customer Support ð
Great company
Great company! If you ever need anything that isnât on their website the customer service team will always try and help you! Outstanding supplier who I will continue to use!
Special mention to Sarah in customer service I have had the pleasure of her picking my return/faulty product emails and also my emails to try and find me some different products that I canât find listed on the web and she has always gone above and beyond to help me find an alternative for my customers!
Look forward to working with pencarrie for many more years.
2025幎6æ30æ¥
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PenCarrie ããã®åç
Thank you so much for your kind words! We're absolutely thrilled to hear you've had such a positive experience with our team and especially with Sarah. Sheâll be delighted to know her efforts havenât gone unnoticed.
Itâs always our goal to go the extra mile to support you and your customers, whether thatâs sourcing alternative products or resolving issues quickly.
Kieran
Head of Customer Support ð
Since Brexit
Since Brexit , we had our difficulties but must say that Pencarrie handled the several situations and Customs directives with patience and correctly delivered all the paperwork accordingly to date.
To mention, Tracey Saxby was always exceptional and went out of her way many times and when she was not around, she made sure that her colleagues follow suit , which they all did with distinction.
2025幎6æ26æ¥
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PenCarrie ããã®åç
Thank you so much for taking the time to leave such a thoughtful review.
Weâre pleased to hear that our team and particularly Tracey have been able to support you through the changes. We'll make sure your kind words are shared with her and the wider team it means a great deal to them.
Kieran
Head of Customer Support ð
Great company offering everything youâŠ
Great company offering everything you need at the click of a mouse or you can call them and speak to their highly experienced sales staff. I had a last minute urgent order for a large number of premier aprons. However, every wholesaler in the UK was waiting for stock. I spoke to Sarah at Pencarrie and out of all the wholesalers, she was the only one who gave me a great alternative to offer my customer. They supplied a sample the next day and after checking it out, the customer prefered it to their initial choice!
Moreover, all of my orders so far, have been delivered next day. You can't really ask for much more from a supplier imho.
2025幎6æ19æ¥
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PenCarrie ããã®åç
Thank you so much for the fantastic review â weâre over the moon to hear this! Sarah will be especially chuffed to know she was able to help turn things around with a great alternative. Itâs brilliant to know the customer ended up preferring it too â win-win!
Kieran
Head of Customer Support ð
Alex took my call
Alex took a call from me and she was really helpful with a minor fault with a T-shirt.
I would normally discard the very occasional faulty T-shirt for eco reasons as much as my own admin time. But I needed a replacement very quickly and it was sorted. Pencarrie certainly go an extra mile when it comes to service.
2025幎6æ25æ¥
PenCarrie ããã®åç
Thanks for your kind words! ð
We're really pleased Alex was able to help get that sorted quickly for you. We completely understand wanting to avoid waste, and we're glad we could step in when you needed a speedy replacement. It means a lot to hear that you feel we're going the extra mile that's exactly what we aim for.
Kieran
Head of Customer Support ð
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