Pendantlightie ロゎ
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Pendantlightie レビュヌ 13

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TrustScore 5段階評䟡の2

2.1

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2.1

期埅以䞋

TrustScore 5段階評䟡の2

13件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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5぀星のうち1の評䟡

I have bought a light for $221 and not


I have bought a light for $221 and not received any update in 13 days. I have tried to email and call multiple times (calls don't go through) to no response.

Worried this is a scam. Hoping for a response soon!

2026幎5月20日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Hello,
We sincerely apologize for the inconvenience and delays you have experienced, and we fully understand your concerns.
We have reviewed the specific details of your order and are currently working as quickly as possible to confirm the stock availability of the lighting fixture in question with our warehouse. If the price of the new fixture you select is lower than that of your original choice, we will certainly arrange to refund the price difference to you; the funds will be credited back to your original payment account.
Our customer support team will keep you updated on the latest developments via email.
Thank you for your patience while we resolve this issue; we truly appreciate your understanding.

5぀星のうち1の評䟡

I cannot reach you

I cannot reach you, your number is not working nor are you replying to my emails. I feel this is a scam site. Please respond with a number to reach

2026幎5月18日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Hello,

We sincerely apologize for the inconvenience and the delay in our response. We fully understand your concerns, particularly regarding the difficulty you experienced in reaching us.

Please rest assured that we are a legitimate business, and your order is currently being processed. While we are not currently offering customer support via telephone, you are welcome to contact us via email at any time; we will respond to all your inquiries as promptly as possible.

Thank you for your patience and understanding. We remain at your service and will ensure that your issue is resolved to your satisfaction.

5぀星のうち4の評䟡

Surprised by the quality, actually really happy!

Ordered two pendant lights for our kitchen island in Melbourne and I’ll be honest, I was properly nervous after seeing the 1-star reviews on here. I thought I’d done my money in.

But, the lights arrived safely in about 2 weeks. They were packed really well—no cracks or scratches at all. To be fair, the quality is spot on for the price, much better than the cheap plastic stuff you see in some of the big-box stores here. My sparkie had them installed in no time and they look brilliant at night.

Customer service was a bit slow to get back to me at the start, which didn't help the nerves, but they did send through the tracking eventually. If you're not in a massive rush, they’re definitely worth the wait. Stoked with the result!

2026幎5月7日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Hi Lisa Bentley,

Thank you so much for taking the time to share your experience — we genuinely appreciate it 🀍

We completely understand the nerves when ordering online, especially after reading mixed reviews, so it means a lot to hear that the lights arrived safely and that you’re happy with the quality and final result.

We also appreciate your honest feedback regarding our response times. We know communication is incredibly important, and we’re actively working on improving our customer support experience and shipping updates moving forward.

Your kitchen setup sounds amazing, and we’re so glad the pendant lights worked perfectly for the space ✹
Thank you again for your patience and support—it truly means a great deal to us.

5぀星のうち1の評䟡

Ordered two lights

Ordered two lights. One received. Other one which was packed in a separate box has never been received despite tracking stating it was delivered today, I was outside my house at the time stated it was delivered. Customer service do not return enquiries, have asked for a refund and this has been ignored. Phone number on their facebook page does not exist. Item look nothing like picture on their facebook page.

2026幎4月9日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Hello,

We are deeply sorry to learn of the difficulties you have encountered; we fully understand the frustration and inconvenience this situation has caused you.

Based on your description, it appears that your order was shipped in separate batches. In some instances, carriers may mark an entire shipment as "Delivered" even when only a portion of the order has arrived; we understand that this can indeed lead to confusion. Nevertheless, we take this matter very seriously and are committed to resolving it for you as quickly and effectively as possible.

Furthermore, if you have not yet received a response from our customer service team, we offer our sincere apologies—this is certainly not the standard of service we aim to provide.

Please contact us again at [lights@pendantlightie.com] and provide your order number so that we may prioritize your issue. We will launch an immediate investigation to ensure we provide you with a satisfactory resolution—whether that involves assisting with tracking missing packages, arranging for replacement items to be reshipped, or processing a refund for you.

Regarding your feedback on the product itself, we are regretful to learn that it did not meet your expectations. We would be more than happy to communicate with you further to discuss this matter and find a solution that leaves you satisfied.

We sincerely appreciate your feedback, as these valuable insights help us continuously improve our services. We hope to have the opportunity to make amends for this unpleasant experience and provide you with the satisfactory service you deserve.

Sincerely,
The pendantlightie Customer Service Team

5぀星のうち1の評䟡

We ordered a flush to ceiling light


We ordered a flush to ceiling light which took a little time to arrive. This is expected because the company is based in Hong Kong. For those in Australia, their site is a .com and not a .com.au.

The light was not to our liking so we decided to sent it back for a refund. This is still an on going process, taking several weeks. Strangely, they offered one solution which was we'll refund half the cost and you can re-sell in Australia for the rest. Very strange. What reputable company does this???

The main thing to be aware with these lights is that they are NOT certified in Australia. All electrical items in Australia need to have the RCM mark (a triangle with a circle and tick). Google "The Regulatory Compliance Mark (RCM)" for more info.

To be fair, the lights they sell lights *may* be compliant but they need to be compliant AND certified (i.e, carry the RCM mark). The major problem is that qualified electricians CANNOT install the lights because they are not certified. If they do install, then they could loose their license. In addition, should a light catch fire and cause damage, the fact that an uncertified light was installed could void your home insurance.

The net upshot is be very careful. If you don't like the light, getting a refund is very problematic. The fact they are uncertified in Australia is more of a worry.

I'd recommend to the company, get your lights certified by the Australian authorities if you want to sell them here and adopt a "regular" refund policy.

2026幎1月12日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Hello Paul Merrill,

Thank you for taking the time to provide such detailed and candid feedback. We greatly appreciate your input, which helps us view our business from a customer's perspective and identify areas where we need to improve.

Regarding RCM certification and safety: Your question about the Regulatory Compliance Mark (RCM) is very important. We understand that Australian electrical standards are among the strictest in the world, and for good reason. While we strive to ensure our products meet high-quality standards, we take your concerns very seriously: meeting standards and obtaining specific market certifications are two different things. We are currently reviewing our product documentation to ensure we clearly communicate installation requirements to our Australian customers.

Regarding compliance, we take product safety very seriously. Our products comply with international standards, but we understand the importance of local Australian certification requirements and the concerns this may raise for customers and electricians. We have forwarded this feedback to the relevant internal departments for further review so that we can continuously assess how to better serve the Australian market.

Regarding the refund process: We understand your feelings – this does sound unusual. Our initial intention was to help customers save on return shipping costs and hassle, but we realize that this approach was not professional in this instance. Our goal was to find a quick solution, but we did not consider the potential negative impact of this method. We sincerely apologize for any inconvenience this may have caused you.

Thank you for sharing your experience and suggestions, and thank you again for taking the time to provide this valuable feedback.

5぀星のうち1の評䟡

Poor company

Terrible company. Bought a pendant light for a job in November. Never received it because the quality and look was nothing like the picture on the site. They offered an initial 5% refund!! What a joke. There’s no actual way of contacting these guys, only via an email which takes days for them to get back! So poor communication. One positive we did receive full refund, however it took a month to receive the money after they acknowledge there mistake.
Never again!!

2026幎1月1日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Hi Daniel Black,

We’re sorry to hear about the frustration you experienced and apologise for the inconvenience caused throughout this process. This is not the level of service we aim to provide.

We understand your disappointment with the product appearance and the delays in communication, and we acknowledge that the refund process took longer than it should have. While we’re glad the full refund was ultimately completed, we recognise that the overall experience fell short of expectations.

Your feedback has been taken seriously and shared internally as we continue to review our product presentation, response times, and customer support processes.

Thank you for taking the time to share your experience.

5぀星のうち1の評䟡

The worst customer service ever...

The worst customer service I've ever had the misfortune of coming across. Ordered three of these pendants in the colour Blue. When they arrived they were so incredibly dark, nearly black to the naked eye and completely different to the advertised images which have clearly been enhanced. After contacting the team who acknowledged the colour difference, though they maintained this was within the 'acceptable realm' and did not qualify as misrepresentation of their product, i was offered at 20% refund and to keep the products or to pay shipping to send them back for a full refund (less shipping costs). Given the glaring disparity between colours from website to real life I did not feel it appropriate that I should be out of pocket again to return them. I requested a complimentary return label only to be told they don't do that, now my refund was up to 50% of the purchase price. Aka to go away. After over two weeks of back and forth on email wherein I said I would personally take the items back to their Regents Park warehouse to reduce my shipping costs (we don't allow that) and that I would like to speak to another staff member about my issue (our sales team don't speak to customers), or that I would like to receive a phone call to discuss (we don't do that), I gave up and accepted the 50% refund and now have light that are of no use to me. Horrid and useless interactions from their impersonal staff. Will never be shopping here again.

2026幎1月5日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Hi Erin Oliver,

We’re genuinely sorry to hear how disappointed and frustrated you’ve felt throughout this experience. This is clearly not the impression or level of service we aim to provide, and we regret that we were unable to meet your expectations.

We acknowledge your concerns regarding the colour appearance of the products compared to the website images. While product photography can vary due to lighting and screen settings, we understand that the difference you experienced was not acceptable to you, and we’re sorry this led to so much frustration.

We also apologise for how limited and inflexible our communication came across. Your feedback highlights areas where we clearly need to improve — particularly around clearer explanations, escalation options, and overall customer support experience.

We regret that the resolution offered did not leave you satisfied, and we truly appreciate you taking the time to share such detailed feedback. This has been shared internally to help us review our policies and processes moving forward.

Thank you again for raising your concerns. We wish you all the best.

5぀星のうち1の評䟡

Refund promised in writing but never received

Order cancelled, refund promised in writing, refund never received.
Conflicting emails about cancellation dates and replies only late at night.
Now escalating via chargeback. Would not recommend.

2026幎1月14日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Hi Elli Daniels,

We’re sorry for the frustration caused during this process. We can confirm that your order was cancelled and the refund has now been successfully processed.

We apologise for the delays and conflicting communication along the way — this is not the standard we aim for. Your feedback has helped us identify areas for improvement, and we appreciate you taking the time to share it.

Should you need any further assistance, please don’t hesitate to reach out.

5぀星のうち1の評䟡

Scam

Scam - avoid

2025幎12月22日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Hello, for any order-related questions, please contact our customer service team by sending an email to lights@pendantlightie.com. We will respond to your inquiries via email. Thank you for your understanding.

5぀星のうち1の評䟡

I purchased 3 pendant lights

I purchased 3 pendant lights, when they arrived I found them to be of poor quality, and didn't suit the description. I tried to do a refund by their process but it kept coming back failure of return, after emailing the company they asked me to follow the process, I did, came back failure of return once again, I contacted again, no response, I rang their number, no connection, I only wish I had looked at reviews first for these scammers.

2025幎12月4日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Hello, we are sorry to hear that you were not satisfied with your experience. We want to clarify that we are a legitimate business and are committed to resolving our customers' issues.

Sometimes, return requests may fail due to system issues. We have sent you an email, and you need to send photos of the item to our email address as requested in the email so that we can verify the condition of the item and provide you with direct assistance.

5぀星のうち1の評䟡

Selling lights that don’t meet Australian standards and can’t be installed

If I could give it a negative star I would. They claim to be an Australian company with an Australian warehouse but the light I purchased does not meet Australian standards and legally shouldn’t be installed. A qualified electrician refused and I am currently fighting for a refund they’re refusing to give and they are also not providing any proof that the light can legally be installed.

2025幎8月11日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

We are extremely concerned to read your review, and we take the issues you have raised—especially regarding product safety and compliance—with the utmost seriousness. We sincerely apologize that your experience with our shipping updates and product installation has been so frustrating.

Safety is our absolute top priority. All our products are intended to meet Australian safety and electrical wiring standards. We must investigate the electrician's refusal immediately.

We also want to resolve your refund claim immediately.

Please contact our dedicated Compliance Team right now so we can fast-track this investigation and resolution privately.

Please Email: [Your dedicated support email, e.g., support@pendantlightie.com]

In your email, please include:

Your Order Number.

The exact model number of the light fixture.

The specific reason the qualified electrician cited for non-compliance (e.g., missing RCM mark, wiring type).

We are committed to providing safe, quality products and are committed to issuing a refund if we cannot immediately provide proof of compliance for this specific unit. We look forward to resolving this for you urgently.

5぀星のうち1の評䟡

Incomplete product

A pendant light purchased was delivered without a cover for the cables . I queried this and was told it didn’t come with a cover even though product image clearly showed cover . This is both unsafe and ugly. I was offered $20 this does not solve the problem. The products were delivered without any install instructions or manual which was of concern .

2025幎5月15日
自発的なレビュヌ
5぀星のうち1の評䟡

scam company

scam company, that takes orders and money. phone number doesn't answer and do not return emails

2025幎4月1日
自発的なレビュヌ
Pendantlightie ロゎ

Pendantlightie からの回答

Currently, we do not offer phone support, but rest assured, we are fully committed to assisting you promptly and effectively via email.
We completely understand how helpful it would be to speak to someone directly—especially when making higher-value purchases. At the moment, we primarily provide support via email to ensure that we can track and resolve each inquiry properly, but we are actively looking into ways to improve our customer service, including exploring the possibility of phone support.

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