Pendle Village レビュー 

Pendle Village からの回答

2026年6月17日

Thank you for your fantastic review, Rob. 😊 We're delighted you enjoyed browsing our furniture and carpet departments, and it's great to hear the café cakes hit the spot too!

We really appreciate your recommendation and hope to welcome you back to Pendle Village again soon.

Pendle Village からの回答

2026年6月17日

Thank you for your lovely review, Saba. 😊 We're so pleased you enjoyed your visit and found something you liked from our wide selection of clothing. It's wonderful to hear you'd visit again—that's the best compliment we could ask for!

We look forward to welcoming you back to Pendle Village for another shopping trip soon.

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2026年6月17日

Thank you for taking the time to leave such a lovely review. 😊 It's fantastic to hear that you enjoyed the variety of shops and departments, as well as the food and service during your visit. Comments like yours mean a great deal to the whole team.

We hope you'll make another trip to Pendle Village soon and discover even more on your next visit.

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2026年6月17日

Thank you for your 5-star review, James. 😊 We're delighted you enjoyed your visit and found plenty to explore around Pendle Village. It's also wonderful to hear you enjoyed the café during your trip.

We appreciate your support and look forward to welcoming you back for another day out soon.

Pendle Village からの回答

2026年6月5日

Hi Beham Peter,

Thank you for taking the time to leave your feedback. We're genuinely sorry that your visit was frustrating and that you were unable to access all areas of Pendle Village.

As a restored Victorian mill, the building presents some structural challenges, but accessibility remains extremely important to us. Over the years, we have invested significantly in improving access throughout the mill, including installing ramps to almost all areas and providing a powered chair lift where a compliant wheelchair ramp could not be accommodated due to the building's layout and safety requirements.

We appreciate that the chair lift may not meet the needs of every wheelchair user, particularly where a transfer is not possible, and we understand how disappointing that must have been when you were hoping to make a purchase.

For customers who are unable to access the upper furniture showroom, our team is always happy to assist by bringing furniture downstairs for viewing and comparison where practical. We would be delighted to arrange this by appointment to ensure the best possible experience.

We are continually reviewing ways to improve accessibility within the constraints of a historic building, and your comments will be shared with our management team as part of that ongoing process.

Kind regards,
Pendle Village

Pendle Village からの回答

2026年6月17日

Hello Mrs Doherty,

We are sorry to read your review and appreciate the opportunity to provide some additional context.

The dining table and chairs supplied were delivered as ordered and were not faulty. Following delivery, you contacted us to arrange a return as the finish of the marble table top was different from your expectations.

As this was a change-of-mind return rather than a product fault, the return was handled in accordance with our Returns Policy, which is available on our website prior to purchase. Before proceeding, we provided a full breakdown of the applicable charges and obtained your agreement before arranging collection.

The deductions applied reflected the genuine costs associated with delivering, collecting, and restocking a large furniture order. Unfortunately, these are costs that we incur from third-party logistics providers and therefore cannot be waived in cases where products are returned without fault.

We understand that returns of large furniture items can be frustrating and appreciate that you were disappointed the product did not meet your expectations. We continually review the information we provide to customers and value all feedback regarding the purchasing process.

We wish you all the best for the future.

Kind regards,
The Pendle Village Furniture Team

Pendle Village からの回答

2026年4月7日

Thank you for the fantastic review, John!

We’re delighted to hear you’re so pleased with your new mattress and the service you received from start to finish. Brandon and Jacob will be really pleased to know they made such a positive impression — we’ll be sure to pass your kind words on 😊

It’s great to hear you’ll be returning to Pendle Village Furniture for future purchases, and we truly appreciate your recommendation. Enjoy your new mattress, and we look forward to welcoming you back again soon!

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2026年4月7日

Thank you, Ahmed!

We’re so pleased you’re loving your new recliner sofas 😊 Great to hear Katy provided amazing service too — we’ll pass that on!

Enjoy your furniture, and thanks again for choosing Pendle Village Furniture.

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2026年4月7日

Thank you for your review, Irene!

We’re so pleased to hear everything went smoothly with your 3 door wardrobe — from delivery to assembly 😊

It’s great to know the team looked after you well. Thank you for choosing Pendle Village Furniture!

Pendle Village からの回答

2026年4月7日

Thank you for your lovely review, Susan!

We’re so pleased to hear Brandon and Jacob took great care during your mattress delivery — professional, polite, and efficient 😊 We’ll be sure to pass your kind comments on to them.

Thank you for choosing Pendle Village Furniture, and we hope you enjoy your new mattress!

Pendle Village からの回答

2026年2月2日 に更新

Hi Sunny, thank you for taking the time to share your experience. We’re truly sorry for the disappointment caused when the incorrect Bianca Oval Dining Table was delivered, especially as you were preparing to host a special occasion. We completely understand how upsetting and stressful this must have been.

We take full responsibility for the incorrect item being loaded and have addressed this internally to strengthen our quality checks and training. The delivery time was arranged at your request, and despite difficult snow conditions, your order was dispatched within the quoted 5–10 working days. Once the issue was identified, we acted quickly to deliver the correct table and collect the incorrect one within a few days.

Our customer service team remained in regular contact throughout, and our store manager personally reached out to apologise and offer compensation as a gesture of goodwill. We’re very sorry to hear that you felt dissatisfied with those conversations — this is not the experience we want any of our customers to have.

At Pendle Village Mill, we care deeply about both our products and our customer experience, and we regret that on this occasion we fell short. Your feedback has been taken seriously and will help us improve moving forward.

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2025年9月1日

Dear Faseeha, thank you for your kind words and for shopping with us. We hope your mum enjoys her new furniture! Best wishes

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2024年12月3日

Dear Sharon,

Thank you for your feedback. We’re pleased to hear that you’re happy with your new laminate flooring and that Steve did a great job with the installation.

If you need any assistance in the future, don’t hesitate to get in touch.

Best regards

Pendle Village からの回答

2024年8月27日

Hello Susan, thanks for choosing Pendle Village for your furniture and home accessories. We're pleased to hear you are happy with the customer service and thank you for recommending us to others. Best regards - the PV Team

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2024年8月2日

Dear Joanne,

Thank you for your wonderful 5-star review! We're delighted to hear that you enjoyed your visit to Pendle Village Mill. Our team takes pride in providing a welcoming atmosphere and exceptional service, so your kind words mean a lot to us. It's great to know you appreciated our fashion, books, footwear, and unique plants, as well as our superb café. We're also glad your furry friend could join you. We look forward to welcoming you back soon!

Best regards,
The Pendle Village Mill Team

Pendle Village からの回答

2024年8月2日

Dear Susan,

Thank you so much for your kind words and 5-star review! We're thrilled to hear that your friend's experience with Pendle Village Mill was positive despite the initial disappointment. Ensuring our customers' comfort and satisfaction is our top priority, and we're glad we could assist in finding the perfect settee for her. Your feedback helps us to continue providing excellent service. If you or your friend need any further assistance, please don't hesitate to reach out.

Warm regards,
The Pendle Village Mill Team