Pendlevillagefurniture レビュー 

Pendlevillagefurniture からの回答

2日前

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you're so pleased with your new chair and that it exceeded your expectations. It's fantastic to know you found the quality exceptional, the packaging secure, and the assembly straightforward.

We're also pleased that your order arrived quickly and appreciate your kind recommendation. It means a great deal to us that you're already considering another purchase.

Thank you for choosing Pendle Village Furniture. We look forward to welcoming you back again soon! 😊
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年7月3日

Thank you so much for your wonderful 5-star review!

We're absolutely delighted to hear that your new sofa has made it all the way to Lanzarote and that you're so pleased with it. It's fantastic to know that you love the beautiful fabric, the size is perfect, and most importantly, that it's super comfortable.

Thank you for your kind recommendation and for choosing Pendle Village Furniture. We hope you enjoy your new sofa for many years to come, and it means so much to us that our furniture is being enjoyed even overseas!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年6月29日

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you had such a positive experience from start to finish. It's fantastic to know that our team was able to answer all of your questions, provide you with a video of the dining table, and help you feel confident in your purchase.

We're also pleased that your table arrived on time, exceeded your expectations, and that you were happy with the courteous and helpful service provided by our delivery team.

Thank you for choosing Pendle Village Furniture and for your kind recommendation. We hope you enjoy your beautiful new dining table for many years to come, and we look forward to welcoming you back again in the future!
Kind regards
The PVF Team

Pendlevillagefurniture からの回答

2026年6月11日

Thank you for your fantastic 5-star review!

We're delighted to hear that you're so pleased with your Izabella Walnut & Pandora Dining Table and that the quality met your expectations. It's also wonderful to know that you were happy with both the service and the speed of delivery.

Thank you for choosing Pendle Village Furniture. We hope you enjoy your new dining table for many years to come and look forward to helping you again in the future! 😊
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年6月8日

Thank you for your 5-star review!

We’re delighted to hear that you were kept informed throughout your order and that the communication met your expectations. We believe keeping our customers updated every step of the way is an important part of providing excellent service.

Thank you for choosing Pendle Village Furniture. We hope you enjoy your new Dining Set and look forward to assisting you again in the future!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年6月8日

Thank you so much for your wonderful 5-star review!

We’re delighted to hear that our team was able to help with your questions and that you felt supported throughout the ordering process. It’s also great to know that the delivery went smoothly, the team were friendly and efficient, and that your sofa was assembled quickly for you.

Most importantly, we’re thrilled that you are now the proud owner of a beautiful new sofa! Thank you for your recommendation—it truly means a lot to us.

We hope you enjoy your new sofa for many years to come and look forward to helping you again in the future. 😊
Kind Regards
Katy

Pendlevillagefurniture からの回答

2026年6月2日

Thank you for your 4-star review and for choosing your Wiemann Sliding Door Wardrobe from us.

We're pleased to hear that you're happy with it so far. Wiemann wardrobes are renowned for their quality craftsmanship and durability, and we hope you'll continue to enjoy it for many years to come.

We appreciate your honest feedback and understand that the true test of furniture is how it performs over time. If you ever have any questions or need assistance in the future, our team will be more than happy to help.

Thank you again for shopping with Pendle Village Furniture. We hope your wardrobe continues to meet your expectations for years ahead.
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年5月26日

Thank you so much for your wonderful 5-star review.

We’re delighted to hear that you were pleased with both our service and delivery. Providing a smooth and reliable experience for our customers is always our priority, so your feedback is greatly appreciated.

Thank you again for choosing Pendle Village Furniture, and we hope to welcome you back again soon.
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年5月21日

Thank you so much for your wonderful 5-star review.

We’re delighted to hear that you are pleased with the quality of your new Dining Set and our fast delivery service. Customer satisfaction is extremely important to us, so it’s fantastic to know we met your expectations.

Thank you again for choosing Pendle Village Furniture — we hope to welcome you back again soon.
Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年5月18日

Thank you so much for your 5-star review!

We’re delighted to hear that Katy was able to assist you throughout the process and provide a positive experience. Customer service is extremely important to us, so your kind feedback is greatly appreciated.

Thank you again for choosing Pendle Village Furniture, and we hope you enjoy your new Dining Table for many years to come!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年5月15日

We’re very sorry to read that you feel disappointed with your experience.

The sofas ordered are made-to-order items, and as advertised on the product listing and reiterated within the order confirmation, these have an estimated dispatch time of up to 10 weeks. As we provide the estimated lead time at the point of purchase, we do not usually send additional updates unless there is a change or the order is ready for dispatch.

Approximately 6 weeks after placing the order, you contacted us to ask whether the 4-seater sofa could be manufactured as a split sofa after moving into your new property and realising access may be difficult. We immediately contacted Oswald & Pablo to arrange this amendment for you; however, we did advise at the time that this bespoke change would add a couple of additional weeks onto the estimated lead time. This is why delivery took slightly longer than the original estimated timeframe.

We can assure you that the statement regarding the order only being escalated following your communication is not accurate. When you contacted us regarding your order, this was over a weekend and Bank Holiday period when our office was closed. We responded on the next working day after speaking with the supplier, who confirmed at that point that your order was ready for dispatch.

We do sincerely apologise regarding the missing cushions. Unfortunately, the supplier omitted these from the original order in error. As soon as this was brought to our attention, three replacement cushions were dispatched immediately and delivered to you. The fourth cushion unfortunately needed to be newly manufactured, which meant it could not be sent at the same time.

In our last email update, we advised that the fourth cushion would need to go into production with the supplier and that you would be contacted as soon as it was ready for delivery.

We appreciate your feedback and apologise again for the inconvenience caused.
Kind Regards
Katy

Pendlevillagefurniture からの回答

2026年5月14日

Thank you for your 5-star review! We’re delighted to hear you were happy with both the price of your chairs and the delivery service.

Providing great value alongside efficient delivery is something we always strive for, so we really appreciate your feedback.

We hope you enjoy your new chairs for many years to come!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年5月5日

Thank you for your 5-star review! We’re delighted to hear that you’re very happy with your Dining Table and that it met your expectations.

It’s great to know you found it straightforward to assemble, and we appreciate you highlighting that it’s best done with two people.

Thank you again for your kind feedback — we hope you enjoy your Dining Table for many years to come!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年4月30日

Thank you for your 5-star review! We’re delighted to hear that you’re happy with both the service and the quality of your marble dining table set.

We really appreciate your feedback and hope you enjoy your new furniture for many years to come!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年4月23日

Thank you so much for your 5-star review! We’re delighted to hear that you absolutely love your new sofa — that’s exactly what we aim for.

Thank you again for your kind feedback, and we hope you enjoy your sofa for many years to come!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年3月30日

Thank you for taking the time to leave your review. We’re pleased to hear that the delivery team were pleasant and efficient, and that the assembly of your bedside cabinet went smoothly.

We’re sorry to hear about your experience in-store, as this is not the level of service we expect. As we are the online side of the business, we will raise this with the store team directly. If you’re happy to do so, please feel free to email us with any further details about your experience in-store and we will ensure this is passed on and feedback is given.

Thank you again for bringing this to our attention.
Kind regards
The PVF Team

Pendlevillagefurniture からの回答

2026年3月23日

Thank you so much for your 5-star review! We’re delighted to hear that you’re pleased with your product and found the ordering process easy and straightforward.

It’s great to know you felt the pricing was fair and that everything was delivered as promised and on time. Your kind words about our company really mean a lot to us.

Thank you again for your feedback — we truly appreciate it!
The PVF Team

Pendlevillagefurniture からの回答

2026年3月23日

Thank you so much for your 5-star review! We’re delighted to hear you enjoyed your visit to the store and appreciated our relaxed, no-pressure approach.

It’s great to know the ordering process through our website was straightforward and that your sofa arrived ahead of schedule. We’ll also be sure to pass your kind comments on to the delivery team — they’ll be pleased to hear they made a positive impression.

Thank you again for your lovely feedback — we’re so glad you had a great overall experience!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2026年3月16日

Thank you for taking the time to leave your review. We’re really pleased to hear that you’re happy with the quality and value of your sofa and that it arrived sooner than expected.

We’re also glad you felt the issue was dealt with quickly once reported. However, we’re very sorry to hear about your delivery experience. We use independent third-party couriers to deliver our furniture and trust them to handle items with care, so it’s disappointing to hear that this wasn’t the case on this occasion. Your feedback has been noted and will be raised with them.

Thank you again for your feedback, and we hope you enjoy your new sofa for many years to come.
Kind regards
The PVF Team