Product is great. Reorders are promised to ship in three business days. My last order took 3 weeks to ship out . Misleading on the lead time for sure
Pens.com からの回答
Thank you for contacting us at Pens.com. We are sorry to hear the mugs ordered was delivered late. An email was sent to you with more details regarding this issue.
Should have logos on two sides
Pens.com からの回答
Thank you for contacting us at Pens.com. We are sorry to hear you are not pleased with the logo just being on one side. An email was sent to you with more details regarding this issue and we are awaiting your response to have issue resolved.
Poorly made. 1/3 of my order was damaged.
Pens.com からの回答
Thank you for contacting us at Pens.com. We are sorry to hear you are having an issue with the order received. Review shows this issue is already resolved, please reach out to us at reviews@pens.com with any other issues or concerns.
Great quality and super looking mug.
Pens.com からの回答
Hello Inga,
We strive to provide our customers with a seamless and enjoyable shopping experience, and it's wonderful to hear that we have met your expectations.
Fantastic!
Pens.com からの回答
Thank you for contacting us at Pens.com. We are delighted to hear you love the great quality mugs received and we look forward to working with you again soon.
Quality was great and the cups looked so good!!
Pens.com からの回答
Thank you for contacting us at Pens.com. We are delighted to hear you love the great quality products received . We look forward to working with you again soon.
Great product great delivery time
Pens.com からの回答
Thank you for sharing your feedback on the products that you received. We are delighted to hear you love the great quality mugs received which was delivered quickly. We look forward to working with you again soon.
Order shorted cups AND included broken cups. ZERO customer service. Doesnt matter is cup looks good if you have to waste your time dealing with the company.
Pens.com からの回答
Thank you for your feedback Steve,
We sincerely apologize for the inconvenience you experienced with the mugs,
We want to make this right for you and have sent you an email from reviews@pens.com to assist you directly.
We love the mugs. The logo, size, and style were just what we were looking for. But upon closer inspection, 15 of the 72 mugs had chipped rims. A format complaint with pictures and a request to have the 15 mugs replaced was submitted. No updates yet.
Pens.com からの回答
Thank you for your feedback Deborah,
We sincerely apologize for the inconvenience you experienced with the mugs,
We want to make this right for you and have sent you an email from reviews@pens.com to assist you directly.
Really fast delivery. Very satisfied with the quality !
Pens.com からの回答
Thank you for sharing your feedback on the products that you received. We are happy to hear you love the great quality pens received in a quick manner, and we look forward to working with you again soon.
Still waiting for resolution on 17 (of 72) mugs which received with chips on upper rim. Both email and chat responses "still waiting on a resolution from the respective department."
Pens.com からの回答
Thank you for sharing your feedback on the products that you received. We are sorry to hear 17 of the mugs received were chipped. An email was sent to you with more details.
I ordered this for a staff gift for a Scout training course. Everyone loved them and commented on how great they looked.
Pens.com からの回答
Thank you for sharing! We're delighted to hear the gifts were so well received and made a positive impression during your Scout training course. It’s always great when a thoughtful choice is appreciated by everyone.
It is an amazing product and well priced. This is my second year buying it and the quality as speed of shipping just keeps getting better!
Pens.com からの回答
Thank you for your continued support! We’re so glad to hear you’re happy with the product, pricing, and speedy shipping. It means a lot to us that you’ve come back for a second year—we look forward to serving you again!
