Arrived sooner than anticipated
Pens.com からの回答
Hello Gina,
Thank you for your positive feedback. Customers' feedback is very important to us, as this is a great way to let us know how we're doing and also be better able to improve our product.
I'm sorry I didn't realize the design is not really readable--it blends in too much--I wish I would have been told that and I would have ordered the lighter/clear bottle instead of the grey one.
Pens.com からの回答
Thank you for sharing your feedback on the products that you received. I am sorry to learn that the products you received were not up to standard. We take pride in ensuring that we deliver high-quality products. An email was sent to you with more details.
the company sent 100 bottles where the print was so small you could not read it. I sent in an email that I wanted minimum 4" and it came back 2". Looks tacky and very unprofessional. I talked to a rep and they said it was the largest you could do??? It's for a 5th grade basketball team so it still works but as far as using Pens as a logo company move on to anyone else.
Pens.com からの回答
Thank you for your feedback Kevin
We sincerely apologize for the disappointment regarding the order. We strive to meet our customers' expectations, and we will try our best to assist.
We have also reached out to you via reviews@pens.com to address your concerns. Your feedback is valuable to us, and we want to ensure we resolve this for you.
Thank you for your understanding, and we appreciate your patience as we work through this.
Low amd poor quality
Pens.com からの回答
Thank you for sharing your feedback. We do apologize for the inconvenience caused in reference to the water bottles received. Please send an email to reviews@pens.com to have this issue addressed.
nice for an inexpensive product
Pens.com からの回答
Thank you for your feedback. We appreciate you sharing your experience with us and we look forward to working with you in the future.
All bottle are scratched and wasn’t packed the right way with no protection inside the box. Box came damaged and some bottles came with dents.
Pens.com からの回答
Thank you for your feedback. We’re sorry that you had a negative experience. Please reach out to our customer support service at “customercare@pens.com “ so we can address your concerns directly.
