The key chains were nice but I didn't like having to pay for a tariff charge. Shipping was expensive enough we shouldn't have to pay for extra charges.
Pens.com からの回答
Thank you for your feedback Cindy.
We’ve sent you an email to clarify the matter regarding the tariff charges and assist you further.
We truly appreciate your patience and understanding.
We are completely satisfied with these flashlights and are planning to order more.
Pens.com からの回答
Thank you for the fantastic feedback! We're so glad to hear you're completely satisfied with the flashlights. It's great to know they’ve been a hit, and we can’t wait to fulfill your next order!
Love this flashlight. It is bright. The personalization is in the right spot easy to read. Great Job
Pens.com からの回答
Thank you for reaching out to us and for sharing your experience with us. We are pleased to hear you love the flashlights received which is bright, personalization is fitted correctly and is easy to read. We look forward to working with you again soon.
Cute little flashlight. A few turned on during shipping. Batteries ran down on these. Pens.com refunded the cost of those flashlights.
Pens.com からの回答
Thank you for reaching out to us and for sharing your experience with us. We are delighted to hear you found the flashlights cute and we are pleased we were able to resolve the issue you had with some of these. Thank you for choosing pens.com for your promotional needs.
My issue was during shipping, or somewhere in the process of packaging and shipping, dozens of the flashlights were turned on, leaving the power to be wasted. I was not offered any discount or even told SORRY. I was told that I’d need to prove that the power in these lights was diminished.. I guess I’d have to hire a research team or something to prove this. Pens.com doesn’t take very good care of the customer. After submitting this review, I was again contacted by pens.com and they still require me to submit proof that the battery in these lights, that spent several days powered on during shipping, have diminished in power. What a shame. I advised the company that I will never do business with them again. They didn’t seem to care at all. What an attitude the customer service team has. I’d advise that you find a good company to do business with NOT THIS ONE!
Pens.com からの回答
We appreciate your feedback regarding the products you received. We regret to learn that you are dissatisfied with the flashlight keychains, which were activated in their packaging, resulting in unnecessary power consumption. Kindly reach out to us at reviews@pens.com with your order details so that we may assist you in finding a resolution.
