Ellie was very patient, helpful, polite and made me feel at ease even though I was feeling embarrassed about not understanding what I needed to do. Amazing customer care and a delight to talk to.... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Had to call regarding verifying who I was. I didn't know how to get statements from my Monzo bank. Natalie was brilliant very friendly & talked me through how to do it, sent it straight away, Natalie... もっと見る
企業が回答しました
Jack H was so helpful responding to emails promptly and efficiently. Answering any queries I had and helping me along the way. Great service
企業が回答しました
The team very quickly found a pension i stopped paying into in 1988. since then they have advised, sent relevent information. They are thorough in making sure independant advice has been taken apa... もっと見る
企業が回答しました
企業情報
当該企業による記述
Pension App automatically finds your pensions and transfers them into a new pension plan. One that you can keep track of. With pensions, your capital is at risk. Convenient • Setup in minutes providing minimal information. • Get updates on the tracing and transfer process via the app. • View your pension balance at any time. • Internal fund switching.
連絡先
Riverside, Mountbatten Way, CW12 1DY, Congleton, 英国
- 01260 540121
- info@pensionapp.com
- pensionapp.com
4.9
優良
322件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Best customer service ive had.
Only had to call customer service a handful of times but my experience has been fantastic, Bethan was absolutely amazing, she took care of everything I needed. Thank you.
2026年1月13日
自発的なレビュー
Pension App からの回答
Thank you for the kind review, I will let Bethan know.
Excellent service
Excellent service, easy to use app and customer service is first class.
2026年1月13日
自発的なレビュー
Pension App からの回答
Thank you for your review John, happy we could help. I will pass this on to the team.
I have spoken to a few of your…
I have spoken to a few of your assistants with my enquiries and couldn't fault anyone amazing people.
2026年1月13日
自発的なレビュー
Pension App からの回答
Thank you for the kind review Kathryn, I will let the team know.
Millie was very polite and helpful,😀…
Millie was very polite and helpful,😀 would recommend to anyone that is thinking of moving their pensions to pension app 👍👍
2026年1月13日
自発的なレビュー
Pension App からの回答
Thank you for your review Scott, I will pass it on to Millie.
Professional and polite staff.
The staff are always so friendly and helpful,very polite and professional ,always showing a clear understanding , and the process to transfer. Excellent customer service 100% always.Natalie, and Bethany 🙂
2026年1月12日
自発的なレビュー
Pension App からの回答
Thank you for the review Garry, I will pass your kind comments to Natalie and Beth.
Staff are very pleasant to speak to
Staff are very pleasant to speak to. Easy to use, just give pervious employment info and they do the rest. I never thought I’d be able to amalgamate all my pensions and to have it done so easily was a huge relief.
2026年1月12日
自発的なレビュー
Pension App からの回答
Thank you for the kind review Claire, happy to have helped. I will pass this on to the team.
I spoke to 3 different people all been…
I spoke to 3 different people all been very helpful, customer service 100%. I would definitely recommend anyone to use Pension App. They have helped locate 2 old pensions so far.
2026年1月9日
自発的なレビュー
Pension App からの回答
Thank you for your review Kerry, I will pass it on to the team.
Pension App からの回答
Thanks for your kind review Deborah, I will let Natalie know.
Spot on service
Spoke with Natalie very friendly she rang back when she said she would very helpful
2026年1月7日
自発的なレビュー
Pension App からの回答
Thank you for your review Richard, I will let Natalie know.
Great communication always kept posted…
Great communication always kept posted of what is happening in search Ellie my case handler keeps in touch.
2025年12月30日
自発的なレビュー
Pension App からの回答
Thank you for your review Marion, I will pass it on to Ellie.
Customer service to millie who was fantastic so…
Spoke to millie who was fantastic so polite and very profesional in her manner put me at ease told me what to do and expect excellent customer service needs a raise
2025年12月30日
自発的なレビュー
Pension App からの回答
Thank you for your kind review Jason, I will pass this on to Millie for you.
Very slow on transferring pension pot,a…
Very slow on transferring pension pot,a lot of delays.now
2025年12月8日
自発的なレビュー
Pension App からの回答
Thank you for your review Mr Henry. As you are aware Pension App must follow the Regulator's guidelines and current UK Pension Legislation for certain transactions involving pension funds. The forms must be completed and returned before the transaction can be processed. Because you changed the advisor/receiving provider part-way through this transaction, it delayed this process and required the completion and return of a new form. That was sent to you and returned by you on 17/12/2025. The form was then sent to your receiving provider and our Trustees, also on 17/12/2025 and it is now awaiting your receiving provider to process your request. This means that Pension App sent, received, processed and forwarded your forms to your new provider all in the space of 1 working day. The only delay is with your receiving provider and time spent creating new forms for them. If you would like any documentation or exact times and correspondence sent, please let us know. All the best.
Pension app
I spoke to a person called Marcus. He was fantastic very patient with me. Helped me so much fantastic customer care service. With this pension app it has been straight forward
2025年12月24日
自発的なレビュー
Pension App からの回答
Thank you for your review Benjamin, I will pass it on to Marcus.
Pension App are always professional and…
Pension App are always professional and helpful they are finding my many pensions and keep me informed and updated regularly Everyinr I have spoken too jss been great and I can highly recommend them
2025年12月18日
自発的なレビュー
Pension App からの回答
Thank you for your review Heather, I will let the team know.
Natalie is ace she really helps with…
Natalie is ace she really helps with all your questions and queries.
Just really helpful
Thanks Natalie x
2025年12月19日
自発的なレビュー
Pension App からの回答
Thank you for your review Paul, I will make sure to pass this on to Natalie for you.
Natalie No 1
My experience has been pain free and no hassle whatsoever. Natalie to her credit is on the ball and nothing is any hassle.A credit to the company.
2025年12月19日
自発的なレビュー
Pension App からの回答
Thank you for your kind review Stephen, I will let Natalie know.
Pension App からの回答
Thank you for your review Robin, I will pass this on to the team.
Excellent communication with Jack
2025年12月15日
自発的なレビュー
Pension App からの回答
Thank you for your kind review Gary, I will let jack know.
Very quick response to my enquiry,good…
Very quick response to my enquiry,good security questions asked and extremely helpful and knowlageable to my request. Marcus was totally helpful.paitient and completely professional and i feel happy to continue this process with his help.
2025年12月10日
自発的なレビュー
Pension App からの回答
Thank you for your review John, happy we were able to help. I will pass this on to Marcus.
Ellie was professional and courteous
Ellie was professional and courteous, very easy to understand and clearly spoken , thank you for your help today
2025年12月9日
自発的なレビュー
Pension App からの回答
Thank you for your kind review Mick. I will let Ellie know.
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