Peoples Ford レビュー 

I called in to Peoples Speke to enquire about Jaecco 7 and Omoda C9 and spoke to Lydia . I found her very knowledgable and friendly when exploring my options to buy either a Omoda or Jeacco . I will be definitely coming back to see her for any future dealings after I have weighed up my options .

If I could leave no stars I would.
I wrote a review in July about being lied to and the awful service I received when fixing my thermostat and the housing system.
Due to a few issues with them
I have moved away from them and stopped my service plan. Anyway had an issue with the car recently so took it to an independent garage who were brilliant and fixed the problem etc. They did say that they noticed that the themostat was stuck in open. I questioned this as said it was fixed by Ford in July this year they said it wasn’t. They had fixed a pipe leading into the thermostat but not changed the thermostat. When looking through paperwork I also noticed that it was also supposed to have been changed in 2023. If this was the case then why am I having issues. Have but in a formal complaint but they just say it was replaced and dont answer any more of my questions absolute joke of a company.

I have a Ford Explorer ( March 2026) I first encountered a problem with the TPM, when I was advised by Peoples Prescott that the unit was damaged as a result of a tyre repair and I would need to pay for repair/ replacement as I’d had the tyre repair carried out by a third party. After discussing the matter further it was agreed I would pay for the part and Peoples would cover the labour.
The car went in to have said repairs carried out only to find the TPM, wasn’t broken at all it needed a reset it took them 8.5 hours to discover that, I tracked the car on the app it remained parked and locked where I left it for that period and they tried to tell me they had been working on it all day. Total fabrication!

Then at the same time the SOS lights above and on dash came on and have remained on. Again the car was booked in all day only to find out at 5pm they couldn’t repair the problem as they didn’t have the part.

The car was booked in again for the same repair to find they didn’t have the right part ( a TMU )

3 weeks later the car was booked in to have the TMU replaced, great I thought.

At 5 pm that day I was told the car was ready for collection all repaired. I went to the garage got into the car started it and again the SOS lights came on again and remained on.
The service manager explained that he had supervised the repair and test driven the car for approximately 5 miles and it was fine.

Again the car was booked in but couldn’t be repaired as it needed a Transciever.

Another 3 weeks pass by and a call to say good news we have the Transciever in and the job can be done.

Took the car in @ 8.05 yesterday morning kept checking the car remained locked all day and when I went to the Peoples dealership in Prescott at 5pm I was informed the car wasn’t ready it was booked in as a 2 day job, they didn’t tell me this when booking the car in.

I asked for my keys told them they were incompetent and took my vehicle.

Big question if it’s a 2 day job you have had the car 1 full day and done nothing at all how are you going to have it ready on day 2 ?? It’s not rocket science I can add up and I know when people are bluffing me.

I have to say the 2 ladies on reception have been courteous and polite at all times with me as have the managers I’ve spoken with. However you can’t keep bluffing people and fabricating the truth like this.
One of the things the service managers told me yesterday when apologising was, we don’t have any Ford mechanics now we are a BYD dealership.

The same bloke has been a Ford mechanic there when I’ve been taking my Kuga there before it went to BYD.

My car is 6 months old and it’s been in their garage as many times 😡🙄

I’m sorry I’ve lost all confidence in People’s Prescott their sheer incompetence is unacceptable and I wouldn’t take a push bike there to be repaired!😡

I was sold a car by Gintaras Perminas, and he could not have been more helpful from start to finish. There's a running theme in terms of joking about salesmen and how honest they are but Gin was so honest and gave the best advice, as I had a car with negative equity. He went through all the options with me and eventually managed to advise me in ways that saved me so much time and money, as well as securing a car sale with me as I was looking to downsize. Top class service and will absolutely be returning when the time comes to renew.

Ordered a car in April from people's Liverpool agent was zafar Muhammed....we new it was going to be a long wait 4 our car zaf explained they was in high demand ....no bull just honesty from the start to finish ...this gentleman made our experience super easy ...he.s friendly..welcoming ...would recommend people's off liverpool to any off my freinds huge thank you picked our car up Tuesday we are so over the moon with it ...jaecoo luxury could be any more happy with service to the car thank you

Terrible customer service
Told to collect disability car after service
Time of call was 17.20
They shut at 18.00 if not their come back tomorrow

Peoples Edinburgh once again great service from Gordon sales manager and Zoe in sales . Seen a ford explorer in the showroom had a wee chat with Zoe gave me all the information I was looking for .Went for a test drive and was very impressed with drive .Had a chat with Gordon and Zoe got a good trade-in price and signed the dotted line .Now I have had a lot of dealings with Gordon and Zoe over the years and purchased a few cars from both of them as well .Why do I keep coming back simple the friendly manner they have and help both give making it very easy to purchase a car from them and keeps me coming back again and again

Stay away from this place, i bought my van 4 years ago , i order 3 seat van and come with 2 seat , i waited more than one year to get it , the first two year was ok after that start to have problems, no appointments for service andd van still with 4 years warranty , appointments after 3 months , i had noise in angine and no appointments even the van still in warranty, stay away from people ford Edinburgh ...

Got mobility car through Zafar. Very helpful and made it very easy to understand. Great customer service!

I have used peoples ford prescot service dept for about 5 years.

Recently, they had my car in for a service and spotted some problems. I needed rear brake pads and a rear brake caliper replaced. I booked the car in for the work.

They had my car for three days during which time they never contacted me. It was always me calling them. When the work was completed, they told me that my rear brake discs were replaced free of charge as way of compensation for the work taking so long. Their excuse for taking so long was because one of my nuts had sized on and they had difficulty getting it off At the time, I thought this was great.

When I got home, i noticed that my locking wheel nut was missing. They told me it had to be 'sheered off' sheered off what?, I thought! I also noticed that my glove box had been emptied and everything just thrown back in. The carpet beneath the glovebox had been pulled out and not put back properly. Why they needed to go there in relation to my rear wheels is beyond me! I also noticed that they had disconnected my dash cam!

My trust has now completely gone. I feel I have been lied to. If my nut on the caliper was siezed on then that should have meant a bigger labour charge for me, not free brake discs.

I have no idea what happened to my car over those 3 days, or why they didn't tell me that my locking wheelnut had to be sheered off.

They eventually replaced the locking wheelnut 2 weeks later. That meant me driving 2 weeks praying I never got a flat tyre.

I sent an email of complaint 2 weeks ago which has been ignored.

Never again

I want to appreciate your employee Gintaras Perminas in making it easy for me to buy a new Ford Kuga. He guided me throughout the buying process of our family car, helping me with the paperwork and all the necessary information and updates. When I was unable to honour my appointment with him due to my sickness, he showed sympathy and wished me a speedy recovery. Yesterday, he came to work when he is on his annual leave to make sure that he did the handover of the car to me.
Gin is a great employee to the company and I am convinced that he will become a great future leader.
I am excited that I met an amazing outstanding employee in your organisation.
Mr. Tochukwu Obika

People’s Speke -

At the time of ordering vehicle It was agreed I would be paying a certain figure deposit and fee a month. I was also told I would receive a EV charger that would work with a 240v socket aswell as the standard EV charger so I opted to go with the plug in hybrid model which was pushed to me…also was roughly £5000 more in price. Upon collection of the vehicle the price on the contract had then changed to roughly £30 a month extra. I raised this issue but nothing was done but I decided to go ahead anyway as I was in need of a vehicle. On the day of collection situated in the vehicle ready to drive away i was then told there would be no 240v EV charger supplied. I couldn’t help but feel blindsided. This had been miss sold to me by the salesman who had then left within 4 weeks of work there. After speaking to a different 3/4 people and not having a specific person dealing with my issues. I was promised time and time again they would sort the issue and Leanne would be in contact . It has been one month and still no communication from the team about this which leaves a feeling of frustration and disappointment that I was just sold a pack of lies then forgotten about as the contract was signed. Very very poor customer service.

I purchased a car on the 17th of August from Craig Mclean at the Falkirk branch but didn't collect till the 25th the following Saturday. Just after a week of ownership whilst cleaning the car I noticed the front wheel arch liner wasn't attached correctly and was broken where it attached the bumper. After close inspection it came to my attention the front bumper was also out of align and that the side skirt looked like it had previously been prized off. I continued to dry the car down with my drying towel to find runs in the paint below the door handle and sanding filler marks just along from it. I contacted Craig with my findings and he told me to pop in and show him. I went along to the garage on the 8th of August exactly 2 weeks from collecting. Craig identified the issues and tried to pop the wheel arch back into position ignoring that I said it is actually broken. He told me as I am over the 2 week policy they could not do nothing apart from book it in and pay for it myself as it could have happened when I left the garage. Craig Mclean And Craig Thomson the branch manager kept saying this and asked why are you telling us now you have had the car 3 weeks. The car was paid for on the 17th July but not collected till the 25th and I reported my findings on the 7th then took it along to the garage on the 8th which was exactly 2 weeks so technically withing the 2 week policy they said applied. Craig Thomson the manager said the car is in acceptable selling condition and replied he is not prepared to do anything to put it right. I am currently in talks with the funders to reject the car. Looking at the reviews on here now I wish I had checked beforehand as I most likely I would have stayed clear.

My experience with fords in Speke was outstanding. Zafar on the mobility side was truly brilliant. He took his time and kept me updated throughout. He sat and insured my daughter because I didn’t have a clue how to do it on my phone. Nothing was too much trouble. Lovely lovely guy. He went through everything in the car. My experience was made so much easier because of Zafar cannot thank him enough.

I have left a review on Google as I am not happy with the customer service and sure enough I have received a phone call from a ‘senior manager’ who’s only mission was for me to remove my negative review and not actually do anything to fix the problem.

This company is not ethical, and will not help customers who have justified problems that should be covered under warranty.

I really don’t think I am being unreasonable, I just want my car fixed and my children to be safe in my car without it costing me a fortune in both time and money.

Edit 21/08/26 I have since taken my car to another garage who have advised it does not simply need a new bolt to fix the issue (surprise!). It is also highly likely that the issue was created by People’s ford Falkirk when they carried out the 25000 mile service (which they won’t even consider refunding).

The other issue is that the seatbelts are not retracting in the back seats. I await to hear the outcome of this!

Customer service was outstanding Sharon my sales executive was amazing, she had all the information for any questions I had the whole customer experience was 1st class. From phone calls to emails was so easy, the showroom had a lovely calm feeling with Sharon being very welcoming and made me feel like a valued customer excellent people skills Thank you Sharon. ⭐⭐⭐⭐⭐

Absolutely fantastic service and bought an incredible car from them. A gorgeous low mileage Mazda 3 and had the absolute pleasure of being looked after by Adrian. He made sure I fully understood everything and was very informed about every part of the purchase, including showing me the features about the car. I felt like a truly valued customer, and had everything settled and drove away with my new car in 4 days. On top of this, I have 3 years warranty and 2 years of free servicing. Have been an absolute pleasure doing business with them and I am actually looking forward to future interactions throughout my cars life. Thank you so much People's Ford!

My partner purchased a used Volvo (19 plate) from the Livingston branch. It arrived with over £1500 worth of damage (a professional body shop opinion not ours) which the sales manager tried to blame on the transport company. We contacted the transport company who advised they had taken pictures for the car when they collected it because they were so concerned about delivering a car over 500 miles with so much damage on it. Peoples Ford offered £300 to repair the damage!
The car was rejected by my partner and it was collected and a full refund received however it should not have left Scotland in the condition it was it. One lesson is, when a Salesman sends a video and says it's hard to show the car properly because other cars are parked so close, he is not only lazy but incredibly deceptive. From a back street garage maybe but a Ford main dealer! How on earth did they get the Ford Presidents cup?
Having said all this it will make no difference at all as the company does not care - they have not even claimed this profile on Trustpilot

Very great experience in our Edinburgh branch!
We bought our car about 8 months ago and went back in the garage for MOT etc; while there were some issue with the insurance, our customer representative, Fraser, was incredibly attentive and went extra mile to support us and make us comfortable. He truly has given us an outstanding customer service and I'm glad that the service at people ford, not only cares about PEOPLE, but keep taking care of you for the entire journey, not only the sale part! Thanks Fraser!

After rejecting my first car from Peoples due to a faulty wet belt, I paid more to upgrade, only to be sold a dangerous, unroadworthy vehicle. When I brought it back with gear issues, Peoples repeatedly claimed "no fault found." Their constant deflection was exhausting, leaving me in tears in the sales manager's office. Despite this immense stress, I always remained polite and professional.
I escalated this directly to the Directors. In April, a Ford Rapid Response Engineer inspected the car on their ramp, and his official report explicitly stated: "I suspect the gear issues she is having could be the gearbox oil level so as an offer of goodwill we will get this changed." Peoples completely ignored the manufacturer engineer's assessment and refused to do the work. They completely hid behind brief road tests and the excuse of "no fault codes," even though purely mechanical failures don't throw diagnostic codes. Instead of fixing it, they tried to pressure me into signing a "full and final" waiver to legally gag me.
Their dishonesty peaked during a courtesy car dispute. The sales manager explicitly promised a car would be delivered by a specific time, claiming it would be put in writing to the directors which was a lie to get me out of the dealership. When it never arrived, a service advisor confirmed on the phone that the courtesy car had been released to sales for me, but the moment I was passed to the director, she completely changed the narrative and denied the promise entirely. When challenged, her response was disgusting, telling me she "had a life" and her job wasn't just about my complaint. I had a witness present who heard the entire conversation, and their voice is clearly audible on the recorded line. Once I pointed out that their own recorded lines contradicted her, they panicked. Their legal team stepped in, banned me from speaking to staff, and let the car sit on their forecourt for four days without a diagnosis after Ford Roadside recovered it there.
The truth was only uncovered the moment I removed the vehicle from Peoples. The recovery driver immediately noted a massive gearbox oil leak. I took the car to an independent Ford franchise, whose technicians found major faults on a simple road test, proving Peoples' "no fault found" claims were a blatant lie. Their subsequent teardown confirmed the car was completely unroadworthy due to heavily worn and pitted input and output shaft bearings, excessive play in the gear lever assembly from worn plastic bushes, a severely worn clutch assembly, and a completely failed slave cylinder bearing.
Peoples’ master technician and management were professionally negligent, putting my physical safety at risk by failing to investigate the gearbox. Every interaction across the entire team from the workshop floor to the directors was incredibly poor. Fortunately, Ford UK stepped in and ensured I was fully reimbursed for the repair costs. This isn't a mistake; it is a calculated pattern of selling defective cars, brushing customers off, ignoring manufacturer engineers, lying about courtesy arrangements, and hiding behind legal teams when caught out.
Note to Peoples' management and legal team: Every single word of this review is backed by a bulletproof paper trail: the Ford Rapid Response engineer’s report, the independent Ford franchise's workshop invoices detailing the exact bearing failures, and your own recorded customer service lines. Do not attempt to report or remove this review; any attempt to dispute these facts will result in this exact evidence being immediately submitted to the platform's moderation team as proof of truth.