LMC Cars LTD  レビュー 190

Purchased the vehicle on PCP, noticed a sensor fault on the vehicle when it arrived. Warranty didn’t cover this apparently, had to liaise back with the salesperson who finally managed to sort this and get most of the cost for fixing covered, was surprised this wouldn’t have been included? Haven’t had my VC5 yet so having to chase this also (2 months since I’ve had vehicle). Love the car, would have hoped the first couple of months had been trouble free though!

Very nice service thank you Mo Rahman he was very helpful 🤝👍

Warning - please read first if paying straight out for a vehicle.
I purchased an Electric car on friday 29th May, and had the invoice stating that i had paid the full amount, part was paid through bank transfer and delivery and admin paid by Visa debit. i spoke to a guy call Will at first, and he told me the car went for an MOT on that day, he also arranging the delivery for friday 5th june, Great all going smoothly. The next day the 30th, i get a phone call at 4.50pm and a guy called Yusuf said that i could not have the car because they had charged the ev battery and it had dropped from 90% down to 18% overnight . I was absolutely gutted, and we agreed that because of the bank holiday weekend, he would charge it again and let me know on Tuesday 2nd June with an update. Meanwhile i checked the tax and insurance status of the car and low and behold it was taxed and insured to someone else on the same day as i purchased it. So Yusuf was lying, they had sold from under me, i can only assume that someone was paying with finance, and they would get a better profit margin. I waited till Tuesday for a phone call, but in the end i rang them in the afternoon. Yusuf said im very sorry but its still faulty, again a bare faced lie, but could not complain till now because i had to get a refund. Now this is where the trouble started, trying to get the refund of both payments. after 3 or 4 days i had the bank transfer back, but not the debit card payment, so i kept sending messages to Yusuf and he told me it would take longer as it was a card payment. I now have the card payment back after 2 weeks of waiting, and i put that down to my last message stating i had contacted my bank and visa to open a dispute. So i don't believe they are at all honest, so please be aware if you pay outright for your vehicle, please be cautious of this company.

Brought a cupra born and asked for it to be delivered by truck. It came 1 day late with a broken mirror cap completely missing. Also the front parking sensors damage and not working. The cupra born is a fully electric car and when I looked for the charging cables the bag was empty. Up until I paid cash for the car, LMC were so helpful and gained my complete trust. Now they won't even reply to any of my attempts to sort my problems out. This company seems completely fake about customer service and its so disappointing. I've been driving around with a plastic bag on my wing mirror for 2 weeks and it's so embarrassing. I didn't want to do this review but don't let them take advantage of dissent people who try to trust in good people and get a complete slap in the face. My next complaint is going to be with carwow who allow this company on there site!! Just don't get sucked in with this place.

Service was good, purchasing the car was good William was fantastic no issues with him at all. Just after care service, I remember having a couple of questions and whoever answered the phone was just rude and didn’t care, or even find a solution. Personally would expect better especially when your spending a lot of money.

I financed a £20,000 car from them less than a year ago, and the gearbox has already failed. Anyone who knows cars will understand that a gearbox failure is not a minor issue – it’s a major and extremely expensive repair that should not be happening on a vehicle purchased for that kind of money.

What has been even worse than the fault itself is the complete lack of care and customer service from LMC Cars. The moment I contacted them about the problem, they seemed determined to wash their hands of it. No accountability, no genuine concern, and absolutely no effort to help resolve the situation.

It’s easy to be friendly when they’re taking your money, but when a serious issue arises, don’t expect the same treatment in return. As a customer who made a significant financial commitment through them, I feel completely let down and abandoned.

A dealership’s true character is revealed when something goes wrong, and based on my experience, LMC Cars Upminster have failed miserably. I deeply regret buying from them and would never use them again. If you’re considering purchasing a car from this dealership, I’d strongly recommend looking elsewhere.
Please read the reviews and avoid these cowboys!

Stay well aware really rude staff doesn’t want to help with anything ignores you sold us a broken car to a heavily pregnant woman these are frauds don’t buy from these

Really poor customer service. We travelled 45 minutes from Redbridge to view a car at this dealership and unfortunately had a very disappointing experience.

When I arrived, the car I had come to see was being washed and I was simply told to look around the forecourt in the meantime. Afterward, I was handed the keys and told that a test drive would only be possible if I had already decided to purchase the car, which didn’t feel like a customer-friendly approach.

I was particularly interested in a VW Golf and a Skoda, but struggled to get any information. While some staff were busy with customers, there were others who did not appear occupied and made no effort to assist, which gave the impression that helping customers was not a priority. It felt like they were avoiding showing us around.

Overall, the level of service fell well below expectations and left a negative impression. Looking at other reviews I feel they pick choose who they want to serve.

Luke and his team are fantastic They always give a great quality of service and explain everything in a friendly way to the customer Would never go anywhere else

Extremely disappointing experience. I requested a copy of the 75-point inspection report for my Cupra Formentor over two weeks ago after identifying serious concerns, including overdue brake fluid maintenance and a leaking front shock absorber—both issues that raise questions about whether the pre-sale checks were properly carried out.

Since sending my request, I have called five times and each time have been told it is “being sorted,” yet no one has provided the information requested or followed up with me. To make matters worse, on one occasion the phone was put down on me, which is completely unacceptable customer service.

I have been patient and given multiple opportunities for this to be resolved directly, but the lack of communication, poor handling of a legitimate concern, and apparent disregard for customers has been very frustrating. I would not expect this level of service from a dealership and would not recommend based on my experience.

Good communication and good customer service easy to deal with

This is one car dealer worth visiting. Shopping for a new car is one of the most tedious things but LMC I could look and get in cars to see without hassle. I had Jen as my sales man, not pushy he was really laid back.
When I was ready and found the car that suited me a deal was quickly done. Still feel 3 months later like I got an incredible deal.

My brother got a car less than a year, not usable again. Called them and they sounded unbothered.

We bought a low mileage Audi A5 at a good price and went to see the car. When I questioned the history of the car and any accidents the salesman answered truthfully. We negotiated that he did mot and service while I paid for the spare key. I returned a few days later and collected the car. Lovely smooth ride back to Wales. Customer service could improve but then they are a small company.

I initially contacted to view a BMW 420i 2022.

I part-ex'ed my old car at which they did provide a fair value on-top of my contribution deposit towards the vehicle on which I also took their warranty for a staggering £1100.

While inspecting the car, I noticed some large scuffs spanning the entire passenger headlights that had looked like the car hit another vehicle or a wall as there were thick scratches on the left headlight and was told that it was due to be replaced and that the vehicle was not involved in any accidents. However the front bumper showed that it was misaligned to which I was also advised they would re-align before the vehicle went for it's service & MOT, none of it was carried out upon pick up.

On the same day of pickup, the vehicle was throwing up errors like "Driver Assistance features restricted"- "Emergency call system unavailable), I was told by the salesperson that the e-cell was changed before the service and that I would be booked in with a BMW specialist to re-code/clear the fault codes alongside another small issue where one of the front sensors was not working.

I was advised by the repairer that the KAFAS system was completely dead same with the TCB unit.

The parking sensor was randomly going off at times, I reminded the salesperson of what was agreed would be fixed and that I would not walk away with a car I was unhappy with.

Now comes the fun part, I had established with the salesperson that I would need the finance milage set to 10,000 Miles a year as it includes a bit of leeway for me to make longer trips possible aside from the daily work commute & social usage, I was not sure if I wanted to pay it outright and just own the car in case any trouble came up. However the agreement shows the milage had been set to 8000 miles p/annum, when confronting the salesperson regarding it he advised me that it was to get a cheaper monthly quote, which is rather unprofessional.

Over a month has gone by most of the issues have been fixed by a BMW approved repairer at LMC's cost (the repairer fixed all issues professionally) but I am still waiting on the passenger visor, my passenger was adjusting her make up just to open the visor and find that the mirror was fully smashed, and was told I could have been the one to broke it when I drove the vehicle 4 times in total before finding that, once again the 75 point check is non-existent.

I have been going back and forth to get the issues fixed and wasted time and have barely driven the vehicle, car was not handed over in good standards and the post sale care was lacking heavily.

Lastly, the second key.. I was given a second key that is completely for the wrong car model, and I confirmed it does not work as the primary key's battery died within the first month, attempted with secondary no luck, exchanged both batteries also no luck. When checking the model I should have received a G22 spare key Model ID21A instead the spare key is for a IDGNG1 F-series BMW, meaning someone may have the spare key to my vehicle... I was told they are under no obligation to have two working fobs when this goes against Consumer Rights Act, two vehicle keys present pre-sale and handed two keys, complete vehicle misdescription while posing a big security risk as we have no clue where that key is.

They got me the best deal around! Very happy with my purchase and would definitely consider LMC when it’s time to change my car again.

BUYERS BEWARE !!!!!
I have just had an extremely poor experience with LMC Dealership (London Motor Company). I purchased a vehicle less than 10 months old with 9,579 miles, which was returned within 24 hours due to serious and visible defects. These included oil contamination in the engine bay, battery corrosion and acid residue, a loose battery, oil splashes on the bonnet, water ingress in the lights, and burn marks on the interior.

These are safety-critical issues and wholly unacceptable in a vehicle of this age. Despite claims that no “mechanical fault” was identified, the vehicle clearly failed to meet satisfactory quality, safety, and fitness for purpose under the Consumer Rights Act 2015. The car was never accepted and remains formally rejected.

Please Buyers , Never buy from them if you want a peace of mind!!!

⚠️ WARNING TO BUYERS – LMC Dealership (London Motor Company) ⚠️

I purchased a vehicle from LMC cars that was less than 10 months old with 8,579 miles, but I had to return it within 24 hours due to serious safety and quality issues.

The car had:
• Oil contamination in the engine bay
• Battery corrosion and acid residue, plus a loose battery
• Oil splashes on the inside of the bonnet
• Water ingress in the lights
• Burn marks on the interior
I have extensive pictorial evidence that l can post here as evidence if requested.

These defects are safety-critical and completely unacceptable for a nearly-new vehicle.

Despite LMC’s claims that no “mechanical fault” was found even though they had no service book or documentation for the car and several conflicting explanations for the defects -the car does not meet the standards of satisfactory quality, safety, or fitness for purpose under the Consumer Rights Act 2015. It was never accepted and remains formally rejected.

Buyers – proceed with extreme caution if you do not want to be scammed of your hard earned cash!!!!

Poor experience of using this company.
Purchased a vehicle in November. Gave up part ex.
Part ex was not processed until 6th January resulting in losing two months road tax because instead of back dating the sale to November.
I know this because I spoke to dvla twice.
Three emails to LMC. No responses at all.
Vehicle I purchased had a warning light come on five days after. I took car back after speaking to warranty company and was told they couldn't book it in until 3 weeks later.
Was informed to get diagnostics from a garage of my choice which took my time.
Then once garage confirmed issue I had to deal with Warranty company only to find out then the warranty isn't worth much at £300 per claim. Work done by garage of my choosing but I had to pay and then reclaim via lmc.
So, be warned the warranty isnt really worth much at £300 a claim if your fault is going to cost much more. And fortunately for me the garage I use isnt greedy, and labour isnt like the main steamers but it was still over £200 just to replace the thermostat.

Highly recommend LMC, ask for Will he was fantastic to deal with and will definitely go back there again.