Peoplespartnership レビュー 

Peoplespartnership からの回答

2025年8月19日

Hello Daniela

Thanks for taking the time to leave your review, and we're sorry to hear you haven't been happy with our service lately. I hope this explanation will suffice.

We'd firstly like to sincerely apologise, as we understand this has caused you a lot of frustration. We'd like to assure you that we wouldn't ask for something that isn't necessary, and we certainly don't condone the behaviour you received when you called us.

When our members contact us, we are legally required to request a certain amount of data in order to not only locate their account, but to ascertain the identity of the person contacting us as the owner of the account in question. If we were to disclose this information to anybody else, we would be in violation of GDPR law.

If you're still interested in having your data removed from our database, we can certainly do this for you. If so, please contact us and tellusmore@peoplespartnership.co.uk where one of my colleagues can look into this for you.

Thank you for your patience,

Dan

People's Pension, provider of People's Partnership

Peoplespartnership からの回答

2025年8月18日

Dear Morgan-Rhys

Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.

We’ll pass on your feedback to Yogesh who helped you out. We’re sure they’d be delighted to hear it.

Kind regards

Taliah

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年8月8日

Hello Victoria

Thanks for taking the time to leave such nice words about our colleague, Yogesh.

We're delighted to hear you found him helpful. We'll be sure to pass this feedback onto Yogesh and his line manager, who I'm sure will be over the moon to hear this lovely review.

Kind regards

Dan

People's Pension, provided by People's Partnership

Peoplespartnership からの回答

2025年8月4日

Hi Rob

we’re glad some things went well for you, but we’re disappointed you had a couple of issues along the way. We always strive for perfection, but occasionally a spanner gets in the works. Thanks for highlighting where you think we went wrong.

We’ve taken your feedback on board and will look at how we can make changes to improve the service we provide to all our customers.

All the best

Emily

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年8月1日

Good afternoon Neil

Thanks for your feedback around our response time regarding your query. Any feedback we receive helps us to improve. Whilst we always work to make sure our members get the best service possible, it looks like we’ve fallen a little short of your expectations here.

We understand how frustrating it can feel being unable to get the service or information you need.

If your query still hasn’t been resolved, please email us at tellusmore@peoplespartnership.co.uk

We’ll look into your issue as quickly as possible. We usually respond within 3 days.

Rhiannon
The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年8月1日

Good morning

Thanks for taking the time to leave this feedback about your transfer, and we're sincerely sorry if its taken longer than you might have anticipated.

In light of legislation introduced in 2021, we are required to carry out additional due diligence in certain circumstances.

This enhanced process is designed to safeguard our members’ pension savings and reduce the risk of pension scams. While these measures are essential for ensuring security, they may occasionally result in delays as we gather the necessary information.

We remain committed to protecting our members’ funds, even if it means that some processes may take a little longer to complete. However, we completely respect the frustration this might cause.

If you'd like to get in touch with us as tellusmore@peoplespartnership.co.uk, we'd be happy to take a look and try to find a solution for you.

Thank you for your patience.

Dan

The People's Pension, provided by People's Partnership

Peoplespartnership からの回答

2025年7月30日

Dear George

We’re sorry to hear of your frustration towards the opting out and auto-enrolment process.

When you start work with a new employer, you’re automatically enrolled onto their chosen provider’s pension scheme. Unfortunately, this has to be done every three years to comply with HM Revenue and Customs (HMRC) law and regulations in place.

We’re also very sorry to hear you’re unhappy with our response regarding being re-enrolled. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.

Please provide us with your details and some further information by emailing tellusmore@peoplespartnership.co.uk, and we’ll get in touch to resolve things for you as quickly as possible. You should receive a reply from us within 3 working days.

Our sincere apologies again for not resolving your issue the 1st time around.

Taliah

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年7月25日

Dear Seneer

Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.

We’ll pass on your feedback to Yogesh who helped you out. We’re sure they’d be delighted to hear it.

Kind regards

Charlie

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年7月21日

Hello Alex

We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.

We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.

Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.

Our sincere apologies again for not resolving your issue the 1st time around.

Taliah

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年7月22日

Dear Dan
We’re sorry to hear the transfer process hasn’t been as simple as you would’ve liked. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We don’t intend to place barriers or obstruct your transfer for any purpose.
We make it a priority to protect our members’ pension savings, especially when it comes to transferring. The steps which members must complete on their transfer journey help to make sure that such an important decision isn’t made passively or in a hurry.
Due to new legislation introduced in 2021, we’re also required to apply additional due diligence in some circumstances. While this helps to keep members’ money safe and reduces the risk of them falling victim to pension scams, it can cause a delay in obtaining the additional information required.
If you’d like to get in touch, please email us at tellusmore@peoplespartnership.co.uk. We’ll work to resolve any outstanding issues you may have as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Guiseppe
The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年7月18日

Hello Richard

Thanks for taking the time to leave such a lovely review about our colleague Emma.

We know how hard our colleagues in our contact centre work to give you the best service possible, so it delights us to hear this was reflected in your phone call with Emma.

We'll be sure to pass this feedback onto her and her line manager, who I imagine would both love to hear this.

All the best

Dan

The People's Pension, provided by People's Partnership

Peoplespartnership からの回答

2025年7月10日

Dear Doug

Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.

We’ll pass on your feedback to Lloyd who helped you out. We’re sure they’d be delighted to hear it.

Kind regards

Charlie

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年7月7日

Dear Tracy

Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.

We’ll pass on your feedback to Bina who helped you out. We’re sure they’d be delighted to hear it.

Kind regards

Emily

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年6月6日

Hello Ben

We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.

We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.

Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.

Our sincere apologies again for not resolving your issue the 1st time around.

Beth

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年6月5日

Hello Andrew

We’re sorry to hear it’s taken longer than you would’ve liked to transfer your pension. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferral process, and we always respect your decision to leave us.

Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.

Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.

Thanks for your patience.

Beth

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年5月16日

Hi Matt

Thanks for your feedback around your transferal experience. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferal process, and we always respect your decision to leave us.

Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.

Due to new legislation introduced in 2021, we’re required to apply additional due diligence in some circumstances. While this helps to keep members’ money safe and reduces the risk of them falling victim to pension scams, it can cause a delay in obtaining the additional information required. We pride ourselves in protecting our members’ pension savings, although this can mean things take a little longer to progress.

Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.

Thanks again for your feedback

Kind regards

Ben

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年5月12日

Hi E Dalton

Thank you very much for your kind words. All our staff strives to deliver the best service for all our members, so it’s really nice to receive such positive feedback.

Kind regards

Ben

The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年5月7日

Dear Cyril

Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Maheen who helped you out. We’re sure they’d be delighted to hear it.

Kind regards

Guiseppe
The People’s Pension, provided by People’s Partnership

Peoplespartnership からの回答

2025年5月6日

Hello Dave

We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.

We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.

Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.

Our sincere apologies again for not resolving your issue the 1st time around.

Taliah

The People’s Pension, provided by People’s Partnership