Absolutely horrendous company! AVOID! Do not use them. Cleaner showed up and the job he did was laughable for what was supposed to be a deep clean. Toilets left dirty, kitchen with stain all over t... ãã£ãšèŠã
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Good communication from the office and regular updates. Technicians arrived on time, did an excellent job with the house clean and carpet clean. However, although the oven was cleaned they used the wr... ãã£ãšèŠã
Minus stars- cancelled a clean. Wouldnât pay back on original card. Requested account details to do quick transfer. Not received refund and excuses about no one being available in accounts. Accounts d... ãã£ãšèŠã
Had the oven and extractor hood cleaned yesterday and that went well. Unfortunately didn't notice at the time that something was put on the kitchen's new wooden door threshold which has damaged the fi... ãã£ãšèŠã
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Absolute disgraceful end of tenancyâŠ
Absolute disgraceful end of tenancy clean. Charged me for a full day with two cleaners and only one turned up. The quality was shocking and after we agreed a £100 deduction, they wrote to say they went into liquidation. Don't be fooled by "new owners", it's the same people. The positive comments are them writing about themselves. Fraudsters.
Excruciatingly painful to deal with
The one star given here is honestly too kind. Awful company, awful service, awful communication. They did a shocking job on an end of tenancy clean, to the point that the tenants refused to move in and we had to spend another £350 bringing actual professionals in. Needless to say despite evidence, independent inventory reports where the inspector said it fell short of even a domestic clean, and IT reports evidencing I never received any terms and conditions, they STILL refuse to give a refund. We intend to now take them to court. Do not use these money grabbing cowboys.
Very disappointed with the company fromâŠ
Very disappointed with the company from start to finish. Their âcleanerâ arrived late, parked on the wrong driveway, ran across the lawn and then never took his shoes off at the door. He then traipsed back and forth to his van bringing his kit into the house. No use of dust sheets protect our wood flooring. Having set up his bath of âchemicalsâ outside the back door, every time he exited and re-entered he left dirty hand marks on the doorframe and drip marks down the paintwork. He appeared to be in a rush to get home. After he left we discovered that the two oven drip trays hadnât been cleaned underneath, there was greasy residue on the hob. We repeatedly asked the company for a partial refund but they would only offer to return within 28 days and do a re-clean. There is no way Iâd have them back. They have now gone silent hence this review.
Donât touch these with a barge poleâŠ
Donât touch these with a barge pole Left after chipping loads of paint work saying nothing I have had to someone else to come and reclean carpets They did so a bad job originally When rang and complained didnât want to know about chipped paint Would never let them in my house again
Came to clean soot not professionalâŠ
Came to clean soot not professional cleaners jack the lad company I could have done a better job myself avoid at all costs .
Very poor experience: end of tenancy clean
Very average experience. To clean a 4 bed detached house as end of tenancy just one guy showed up. Kept telling me that additional members of the team will join later but eventually no one showed up. The carpets though cleaned and shampooed(supposedly) had lots of hair on it in the master bedroom. For a job which cost me more than 400 GBP this was a very poor experience. Just not upto the mark and I wouldnât recommend use them again. I certainly wonât.
Cleaning was fantastic and very quick
Cleaning was fantastic and very quick. The chap that came was friendly and engaging. 100% Would recommend - my sofa was not this clean when I bought it!!
Had sofa and stairs cleaned.
Had sofa and stairs cleaned.
Sofa came up well but no protection was laid on the floor and was left with pools of water on my new hardwood floors
Stairs look and smell worse than before they were cleaned and will now have to get another company in to redo them
Wouldnât recommend or use this company again
AVOID!!!!
AVOID!!!!! Had them come to clean my sofas, were not here long and left the sofas looking like they hadnât been touched! Such a disappointing result, I have contacted twice now but not even had a reply! So unprofessional, please donât waste your money like I did.
Had the oven and extractor hood cleanedâŠ
Had the oven and extractor hood cleaned yesterday and that went well. Unfortunately didn't notice at the time that something was put on the kitchen's new wooden door threshold which has damaged the finish. I now have to get this rubbed down and revarnished. Hopefully this will remove the stain and solve the problem! A schoolboy error to stand something on a nice piece of hardwood if the material was likely to cause a problem. I suppose I should have checked before he left??
Friendly service, great results
Friendly service, great results. So happy with this company and the work they carried out was exception. Great communication from start to finish, all members of the team from telephone support to the cleaners themselves are helpful and polite and clearly they care about doing a good job. Would highly recommend!
Pleasant enough operative
Pleasant enough operative, but cleaning equipment failed before end of job, so remainder had to be undertaken by hand.
Carpet took far longer to dry in places than advised as carpet was far wetter in these areas, possibly due to the equipment?
Excellent service
Excellent service
On time at a weekend
Great job
Friendly and efficient
Very friendly professional service
Very friendly professional service, I cant believe the difference and how fresh and clean the carpet looks.
Will most definitely use again and recommend to friends and family.
Thank you
Cosmin was very professional and did aâŠ
Cosmin was very professional and did a great job cleaning the oven.
The projected time to complete the job was spot on.
Cooker gleaming again
The two guys arrived ahead of the appointment which was fine, range-style oven, hob and extractor hood all thoroughly cleaned - happy with the service
Well satisfied
Arrived 1 hour ahead of shedule which was fine for me.
Very pleasant Staff who carried out the cleaning of my living room carpet, moving and replacing a small amounandt of furniture. The result was very satisfactory and the carpet was left only very slightly damp which will dry in no time.
Excellent service
What a result
I was really pleased with the service and cleaning i received yesterday my oven looks brand new many thanks to the two guys who where here.
Awful - had to finish it ourselves
My partner and I recently booked this company for an end-of-tenancy clean, including shampooed carpets. There were so many things wrong, it's easier to just list them here:
- Carpets not vacuumed at all, dirt everywhere.
- Some carpets ignored because they were in a walk-in-wardrobe.
- Bathroom barely touched, still utterly filthy.
- Understairs cupboard ignored entirely.
- The carpet around the skirting hadn't been touched. A quick wipe with our hands brought up mounds of dirt.
- Lots and lots of debris and dirt hidden behind doors, under cupboards, etc.
It was the equivalent of telling your teenage child to clean their room. They do the bare minimum and tell you they're done. When you look closer it's still filthy.
We had to finish the job ourselves, basically cleaning the entire upstairs of the house before we left. Given we had moved out and had no equipment, this was very time consuming.
We've complained but no response has been received yet.
Please avoid!
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