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Perfume Direct レビュヌ 1,277

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TrustScore 5段階評䟡の4.5

4.6

銙氎店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Hi, l tried Perfume Direct for the first time after being disappointed with the prices certain high street shops were charging for their aftershave and Toilette sprays,l wasn’t disappointed l ordere... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I bought a gift box style set of the Be Delicious perfume, and there's zero issues with it for a very good price. Came as expected, smells right, and arrived super fast too with just standard shipping... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The website is clear, the ordering process clear & quick. The parcel arrived in time, the packaging is fit for purpose. The fact this company is UK owned & based is really important to me. Thank you... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great sizes and range of products Fast delivery Price bit higher than anywhere else per ml but great smaller bottles can be bought so cheaper that way Will definitely recommend and may use again i... もっず芋る

䌁業が回答したした

䌁業情報

  1. 銙氎店
  2. 矎容補品提䟛業者
  3. 化粧品・銙氎提䟛業者
  4. 銙味料、銙料、アロマ補品提䟛業者
  5. 健康・矎容補品店
  6. トむレタリヌ店

圓該䌁業による蚘述

Perfume Direct is a UK-based online fragrance retailer specialising in genuine designer perfumes, aftershaves and beauty gifts at competitive prices. We stock a wide range of women’s perfumes, men’s fragrances, gift sets and everyday beauty essentials from leading brands including luxury, premium and classic favourites. All products sold by Perfume Direct are authentic and sourced from trusted authorised distributors across the UK and Europe. We do not sell counterfeit or imitation fragrances - every item is stored and dispatched from our UK warehouse to ensure quality, freshness and accurate batch handling. Our aim is to make premium fragrance more accessible. Customers shop with us for discounted designer perfume, hard-to-find scents and seasonal gifts without paying high street prices. Whether you are buying a signature scent, a present for a birthday, Christmas or Mother’s Day, or simply replacing an everyday favourite, we focus on reliable service and clear pricing. We offer fast UK delivery, flexible payment options and a 60-day returns policy so customers can order with confidence. Our customer support team handles order queries, delivery updates and product questions to make online fragrance shopping straightforward. Thousands of customers choose Perfume Direct each year for authentic fragrances, dependable delivery and value.

Our promise to you

圓該䌁業による蚘述

As a small, family run business...
We believe buying fragrance online should be simple, fast, and completely trustworthy. That’s why every product we sell is a 100% genuine designer fragrance, sourced from trusted suppliers. All orders are picked, packed, and dispatched from our UK warehouse, ensuring fast delivery and products that arrive safely and in perfect condition. We offer competitive pricing with significant savings compared to RRP, making luxury fragrances more accessible. Our checkout is secure and supports trusted payment methods, so you can shop with confidence. If something isn’t right, we offer easy 60-day returns, so you have plenty of time to make sure it’s right for you, with hassle-free refunds if it’s not. If you ever need help, you can contact our UK-based customer support team at support@perfumedirect.com and we’ll fix it quickly and fairly.

Free & Fast Delivery!

on all orders over £50.

Tracked & signed via Royal Mail 48.

連絡先

60 Day Returns

We offer an extended 60 day returns policy to all our valued customers

4.6

優良

TrustScore 5段階評䟡の4.5

1277件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち1の評䟡

Perfume came in a unprotected box the


Perfume came in a unprotected box the whole tin was dented

2026幎4月14日
Perfume Direct ロゎ

Perfume Direct からの回答

Hi Danielle, really sorry to hear the tin was dented when it arrived! I understand how frustrating that is. Please reach out to our customer support team at support@perfumedirect.com and we'll get this sorted asap! All the best!

5぀星のうち1の評䟡

Bought a bottle of aftershave

Bought a bottle of aftershave. Few months after purchasing the bottle top sheared off. Thankfully it didn't cut me at least, but at least half a bottle was spilt. When I contacted them, their response was "We offer a month warranty. Contact the manufacturer". Appalling customer service. Won't use again

2026幎4月21日
自発的なレビュヌ
Perfume Direct ロゎ

Perfume Direct からの回答

Hi Stuart,
I am so sorry for the email you received. I can see a member of our team has replied with a little more explanation of the reason. The item was purchased 8 months ago and so we would be unable to provide a refund at this time. If you require any further assistance please do not hesitate to contact us.
Thanks

5぀星のうち5の評䟡

The website is clear

The website is clear, the ordering process clear & quick. The parcel arrived in time, the packaging is fit for purpose. The fact this company is UK owned & based is really important to me. Thank you Notino & all their staff.

2026幎4月13日
Perfume Direct ロゎ

Perfume Direct からの回答

Hi Hillary, thank you so much for the lovely feedback. I noticed you mentioned Notino - we're actually Perfume Direct (also a UK owned & based company 😁) Really glad you enjoyed shopping with us :)

5぀星のうち5の評䟡

Great first time experience

Great first time experience. One of my favourites back in the day,

2026幎4月8日
Perfume Direct ロゎ

Perfume Direct からの回答

Thanks for the feedback Sharon, we're so pleased you chose to shop with us! Now you're a customer you can use the discount code RETURN10 for 10% off your future orders!

5぀星のうち1の評䟡

Customer Service Not Great Following Product Quality Issue

I ordered an expensive a high-end scent from PD, via Robert Dyas. I have been wearing this particular scent for decades and so did my father. Therefore I am fully aware of what this should smell like.
Regretabley this did not smell as I expected and furthermore, the scent only lasted around an hour, which is way below what I'm used and expecting.
We know this can happen. Many years ago something similar happend with an aftershave I bought in Selfridges and they offered me great support.
I called Robert Dyas who had difficulty in contacting PD's Customer Service on the phone whilst I was on hold. Robert Dyas suggested I try to contact PD directly myself. I felt encouraged after I viewed PD's website and read through their help section regarding this very subject (My fragrance doesn’t smell right?
Created by: Jonny Webbe).
I follwed the instructions, sent 2 emails, called several times and left messages but I have not had a response yet.
Very Disappointed...

**Update - coincidentally, they contacted me just before this was published so will await their response. Thank you Perfume Direct**

** 2nd Update 20th April - sent the batch number info over to the PD rep who contacted me but have not heard anything back as yet. Not sure what the procedure is and how long this will take to sort out**

2026幎4月17日
自発的なレビュヌ
Perfume Direct ロゎ

Perfume Direct からの回答

Hi, sorry to hear about your experience with buying a product from Robert Dyas & thanks for reaching out. It's good to hear that you've received a reply from our support team - they will be able to sort this issue out very quickly!

Yes unfortunately with fragrance, if it hasn't been stored correctly during its lifetime - this can sometime affect the scent & strength.

Hopefully we can get this resolved for you asap!

All the best,

Perfume Direct

5぀星のうち5の評䟡

Thank you

Thank you. Very quick delivery and my daughter ecstatic about her perfume pressie!!

2026幎4月1日
Perfume Direct ロゎ

Perfume Direct からの回答

Hi Jackie, thank you so much for your wonderful feedback. We're so pleased your daughter loved her perfume ❀

5぀星のうち1の評䟡

I havnt rceived my order

I havnt rceived my order, its been over 2 weeks. No email update or information

2026幎3月20日
Perfume Direct ロゎ

Perfume Direct からの回答

Hi,
I am so sorry you haven't received your parcel yet. The courier attempted delivery twice with no answer and so the parcel is held at your local depot. Please navigate to your tracking link on your dispatch confirmation email to organise redelivery.
Thanks
Perfume Direct

5぀星のうち5の評䟡

Superb

Excellent price and service. I was so skeptical as I felt the price was too good to be true. I was wrong the perfume is genuine and gorgeous. So pleased to have found Perfume Direct I will definately use again.

2026幎4月9日
Perfume Direct ロゎ

Perfume Direct からの回答

Thank you so much, Chris! We can't wait to see you again:)

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