We purchased A8 split king mattresses. Wife prefers firm while I prefer a softer mattress. Split king was the perfect solution. Working with their Customer Service was easy and actually enjoyable.... もっと見る
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After ordering our Personal Comfort bed and adjustable base, we encountered numerous delivery issues. Only half of the base, then missing parts on the second half. Sheets delivered to incorrect add... もっと見る
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Best mattress ever! The comfort level amazing. Customer service was over the top helpful.
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It’s hard to name one thing that made for a good experience. The rep on the phone was great. He listened and guided me through and confirmed m6 issue was a mattress. Then he acted quickly and disco... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Personal Comfort® Bed we believe that in today's world you should be able to customize your comfort individually. The personalization you find in the Personal Comfort® Bed exceeds that of other adjustable firmness beds offered today. As the exception in the industry, we develop adjustable mattresses with the latest features and benefits other manufactures cannot offer. Due to patent and patent pending technology found in our mattresses you will not find the specific features and benefits we offer anywhere else. Our Personal Comfort® sleep specialists are dedicated to adjusting your sleep experience by improving the way you sleep. Our many years of developing the best possible mattress has given us the confidence to offer industry leading Limited Lifetime Warranty. Our manufacturing company has been manufacturing high quality mattresses since 1973.
連絡先
1250 Saline Street, 64116, North Kansas City, 米国
- 1-888-694-4088
- info@personalcomfortbed.com
- personalcomfortbed.com
4.3
優良
3162件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 80％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perfect solution and great value.
We purchased A8 split king mattresses. Wife prefers firm while I prefer a softer mattress. Split king was the perfect solution. Working with their Customer Service was easy and actually enjoyable. We received an unexpected discount. Only issue is we like our bedroom on the colder side. Mattress tends to pull body heat so a heated mattress pad needed now for temperature control. Expect summer weather will remedy this issue. Overall very satisfied.
2025年12月11日
Personal Comfort からの回答
Dear John,
Thank you for taking the time to share your experience. We’re so glad to hear that the A8 split king was the perfect solution for meeting both comfort preferences—one of the biggest advantages of our adjustable sleep systems.
It’s wonderful to know that working with our customer service team was easy and enjoyable, and we’re happy the unexpected discount was a pleasant surprise. We also appreciate your feedback regarding temperature regulation. Everyone’s comfort needs are different, and we’re glad you’ve found a solution that works for you, especially as the seasons change.
Thank you again for choosing Personal Comfort. We truly appreciate your business and are delighted to hear you’re overall very satisfied with your purchase.
Sincerely,
The Personal Comfort Team
Product shipped on schedule
Product shipped on schedule. This product met or exceeded my expectations.
2025年9月24日
Personal Comfort からの回答
Dear Kurt,
Thank you for your review. We’re glad to hear that your order shipped on schedule and that the product met—or exceeded—your expectations.
We truly appreciate you choosing Personal Comfort and thank you for taking the time to share your experience. Wishing you many comfortable nights ahead!
Sincerely,
The Personal Comfort Team
The products are presented with clear…
The products are presented with clear info on materials and support levels, and it’s easy to compare options without feeling overwhelmed. A minor downside is that not all items had plenty of reviews, but overall it gave me confidence that the beds and mattresses are worth considering.
2026年1月16日
自発的なレビュー
Personal Comfort からの回答
Dear Jooa,
Thank you for sharing your feedback with us. We’re glad to hear that the product information, material details, and support level comparisons helped make your decision process clear and comfortable without feeling overwhelming.
We also appreciate your note regarding product reviews and are continually working to grow feedback across our full product lineup. We’re happy to know that overall the experience gave you confidence in considering Personal Comfort beds and mattresses.
Thank you again for taking the time to leave a review—we truly appreciate it and hope to have the opportunity to serve you.
Sincerely,
The Personal Comfort Team
Personal Comfort Satisfaction
Price point, warranty, return policy, and staff working with me was the largest reason we selected the Personal Comfort solution. It is all it was promised to be.
2025年12月10日
Personal Comfort からの回答
Dear Tim,
Thank you for your review and for sharing what led you to choose Personal Comfort. We’re glad to hear that our price point, warranty, return policy, and supportive team helped give you confidence in your decision.
It’s especially rewarding to know that the experience and product delivered exactly as promised. Thank you for choosing Personal Comfort—we truly appreciate your trust and wish you many nights of great sleep ahead.
Sincerely,
The Personal Comfort Team
Great bed and better service!
The sales and customer service teams were both excellent with communication and allowed me my preferred forms of communication. I had a lot of questions and had to change my order a few times prior to shipping. The bed is great and feels better built than our sleep number we had for 10 years. We have the rejuvenate.
2025年12月11日
Personal Comfort からの回答
Dear Jon,
Thank you for your thoughtful review and for sharing your experience. We’re delighted to hear that our sales and customer service teams provided clear communication and were flexible with your preferred way of staying in touch. We know choosing the right bed can come with a lot of questions, and we’re always happy to help—even when changes are needed along the way.
It’s wonderful to hear that you’re enjoying your Rejuvenate bed and that it feels even better built than your previous mattress. Thank you for trusting Personal Comfort with your sleep—we truly appreciate your business and wish you many nights of great rest ahead.
Sincerely,
The Personal Comfort Team
Felt like I was sleeping on a balloon
Felt like I was sleeping on a balloon, would roll off to one side or another. Had to balance myself, and the next setting for pressure down felt like no air at all, sunken in a foam box.
2025年3月20日
自発的なレビュー
Personal Comfort からの回答
Hello Tom,
Thank you for taking the time to share your feedback. This review was submitted through Trustpilot’s Organic Review process, which means it is not currently linked to a verified order. To allow us to assist you more effectively, we kindly ask that you provide your order number and any relevant purchase details.
Once we are able to confirm a genuine buying experience, we will be happy to review your concerns and provide appropriate assistance.
Sincerely,
The Personal Comfort Team
Working with Russell made the process…
Working with Russell made the process easy and he returned calls (timely) what a concept!
The delivery system was the only short coming. It’s called Fedx.
2025年12月8日
Personal Comfort からの回答
Dear Rick,
Thank you for taking the time to share your feedback. We’re so glad to hear that working with Russell made the process easy and that his timely communication stood out—he’ll truly appreciate the recognition.
We also appreciate your honest feedback regarding delivery. While shipping is handled by FedEx, we understand how important a smooth delivery experience is and will continue to look for ways to improve wherever possible.
Thank you again for choosing Personal Comfort. We appreciate your business and the opportunity to serve you.
Sincerely,
The Personal Comfort Team
We purchased our queen mattress (A10)…
We purchased our queen mattress (A10) about 8 years ago. My chamber/side started not holding air. I contacted Personal Comfort's customer support. I was extremely impressed with how quickly and helpful their response was. We went through a couple of troubleshooting steps and confirmed it was the air chamber and not the compressor or hoses. Within two weeks I had a new mattress chamber. I did have to pay my part of the what remained after the limited warranty (50% - amounted to $150). However, the replacement has been great, and unlike the original, there is no smell on the new one.
2025年12月5日
Personal Comfort からの回答
Dear Rick,
Thank you for sharing your experience and for being a loyal Personal Comfort customer for the past eight years. We truly appreciate you taking the time to highlight both the longevity of your mattress and your interaction with our customer support team.
We’re glad our team was able to quickly troubleshoot the issue and get a replacement air chamber to you in a timely manner. It’s great to hear that the new chamber is performing well and meeting your expectations. We also appreciate your understanding and transparency regarding the limited warranty coverage.
Thank you again for choosing Personal Comfort and for your continued trust in our products. We wish you many more years of comfortable, restful sleep!
Sincerely,
The Personal Comfort Team
Adjustable base and mattress purchase
I have been very pleased with my Personal Comfort bed purchase. It was easy to set up and arrived timely. I have been using it over a month now and I have no regrets. It is very comfortable and I wake up feeling like I’ve had a great night’s sleep. Customer service is top notch. The seam was coming undone on the mattress and they were very responsive and quickly sent a replacement. I am very happy with this purchase. I highly recommend.
2025年12月4日
Personal Comfort からの回答
Dear Mary,
Thank you so much for taking the time to share your experience. We’re truly grateful for your kind words and are thrilled to hear that you’re enjoying your Personal Comfort bed and waking up feeling well-rested—that’s exactly what we strive for.
We’re also glad our customer service team was able to respond quickly and take care of the mattress seam issue for you. Providing timely, attentive support is very important to us, and it’s wonderful to hear that this made a positive impression.
Thank you again for your recommendation and for choosing Personal Comfort. We wish you many more great nights of sleep ahead!
Sincerly,
The Personal Comfort Team
Personal Comfort Shipping and Communication Sucks!
I purchased a split calking with adjustable frames. After repeated contacts to PC about delivery, the bed show up weeks after order with no notice. I received a notice email about delivery almost a week later. The frame did not come with the mattress. Contacted PC about frame and they could not provide info yet. Escalated and they contacted freight company and provided tracking, but the number was not in the system. Again frames showed up with no warning. I was not home to receive them. Freight wants extra money to provide a delivery window or I need to wait for the day, it get's here when it get's here. No idea what the bed is like, but shipping is a disaster!
2025年12月31日
自発的なレビュー
Personal Comfort からの回答
Hello Keith,
Thank you for taking the time to share your feedback. This review was submitted through Trustpilot’s Organic Review process, which means it is not currently linked to a verified order. To allow us to assist you more effectively, we kindly ask that you provide your order number and any relevant purchase details.
Once we are able to confirm a genuine buying experience, we will be happy to review your concerns and provide appropriate assistance.
Sincerely,
The Personal Comfort Team
They called me…
I bought a bed paid 5000 dollars they said I have to prove I bought it sleep number was a lot better warranty their website would not let me contact them but after my review they contacted me and are going to make it right was evidently a misunderstanding thanks personal comfort
2025年12月21日
自発的なレビュー
Personal Comfort からの回答
Hello Joey,
Thank you for taking the time to share your feedback. This review was submitted through Trustpilot’s Organic Review process, which means it is not currently linked to a verified order. To allow us to assist you more effectively, we kindly ask that you provide your order number and any relevant purchase details.
Once we are able to confirm a genuine buying experience, we will be happy to review your concerns and provide appropriate assistance.
Sincerely,
The Personal Comfort Team
Customer service prior to receiving was…
Customer service prior to receiving was great and shipping time was as expected.
My only negative has more to do with the mattress base and the programmable settings. It would be nice if the base used a number system like the mattress does for firmness. Its hard to make changes to the head and foot adjustments when you dont know what you are comparing to. Also we have had trouble with both the app and the remote when it comes to saving the preset settings.
2025年11月3日
Personal Comfort からの回答
Dear LW,
Thank you for taking the time to share your detailed feedback. We’re glad to hear that your experience with our customer service and shipping met your expectations. We also appreciate your thoughtful insights regarding the adjustable base controls and preset settings. Your comments about having clearer reference points and improving the app and remote functionality are very helpful and will be shared with our team for future improvements. If you’d like assistance with saving or adjusting your presets, our support team would be more than happy to help. Thank you for choosing Personal Comfort—we truly value your feedback.
Sincerely,
The Personal Comfort Team
The customer service I receive was…
The customer service I receive was outstanding. I really appreciate it.
2025年12月3日
自発的なレビュー
Personal Comfort からの回答
Dear Alexander,
Thank you for your wonderful feedback! We’re so glad to hear that our customer service team provided an outstanding experience. Your appreciation truly means a lot to us. If you ever need anything in the future, we’re always here to help. Thank you for choosing Personal Comfort!
Sincerely,
The Personal Comfort Team
We love the bed
We love the bed, each of us can have the "comfort" level that we want. Raising the level is also very quiet, unlike others we have tried. I would say the only issue is we weren't kept informed when the mattresses would arrive, but otherwise, excellent company - very personable. Thank you
2025年11月3日
Personal Comfort からの回答
Dear Frances,
Thank you so much for sharing your experience! We’re delighted to hear that you’re both loving the ability to personalize your comfort levels, and that the quiet operation has been such a positive upgrade compared to other beds you’ve tried. We also appreciate your feedback regarding delivery communication—your insight helps us improve, and we’re always striving to make the entire experience as smooth as the comfort itself. Thank you for your kind words about our team, and for choosing Personal Comfort. Wishing you both many nights of restful sleep!
Sincerely,
The Personal Comfort Team
Customer Service is incredible
Customer Service is incredible. Everything arrived the same day and set up the bed the same day. We are on the 25th night of sleep and have settled in on our sleep numbers. I only wish I would have bought the adjustable bed frame with all of the bells and whistles.
2025年11月2日
Personal Comfort からの回答
Dear J,
Thank you for the fantastic review! We’re thrilled to hear your delivery and setup went so smoothly and that you’re enjoying your bed as you settle into your perfect sleep numbers. It’s wonderful to know our customer service team made a great impression as well. If you ever decide to upgrade to an adjustable base with all the bells and whistles, we’re here to help make the process easy. Wishing you many more nights of comfortable, restorative sleep!
Sincerely,
The Personal Comfort Team
Personal Comfort からの回答
Dear Don,
Thank you so much for your wonderful review! We’re truly honored to hear that your Personal Comfort bed has exceeded your expectations—especially compared to your previous experience. Knowing you’re enjoying better comfort, value, and service means a great deal to us. We appreciate you choosing Personal Comfort and are grateful for the trust you’ve placed in our team. Wishing you many more years of restful, rejuvenating sleep!
Sincerely,
The Personal Comfort Team
Happy with my purchase…
I felt the shipping took a bit longer than I expected, but I did get email confirmations. The new pump did not connect with the controller and had to be replaced. The service person I worked with was good, polite and the replacement unit was shipped quickly. New unit worked properly. The bed is great, my second from Personal Comfort.
2025年11月3日
Personal Comfort からの回答
Dear RLA,
Thank you for taking the time to share your experience, and for being a returning Personal Comfort customer—we truly appreciate your loyalty. We’re sorry to hear the initial shipping and pump connection caused some inconvenience, but we’re glad our team was able to assist quickly and courteously, and that the replacement unit worked properly. It’s wonderful to know you’re enjoying your bed once again. If you ever need anything in the future, we’re always here to help!
Sincerely,
The Personal Comfort Team
The replacement air mattress I paid $350.00 sprung…
The air mattress I paid $350.00 sprung a leak after 3 months, I informed the company and they apologized and sent me a new one, free of charge. I couldn't argue with that kind of customer service. I installed it the same day it arrived. I pumped it up to the 50# maximum. I used some soapy water to test for leaks around the connections and all looked tight with no leaks. My wife was in the guest bedroom and sat on the air bed and called me, said it feels like it's lost some air. I checked it and it only had 37# of air. I checked the air connections, still no leaks visible. I'm tired of messing with it. What am I to do now?? Personal Comfort reached out to me for more information, I sent them 3 pertinent numbers, we'll see what transpires.
2025年10月6日
自発的なレビュー
Personal Comfort からの回答
Dear Mike,
Thank you for taking the time to share your feedback. We noticed that your review wasn’t linked to a previous order in our system. To ensure we can properly assist you, could you please provide your order number or the email address used at the time of purchase?
Once we’re able to verify your order, we’ll be happy to follow up and provide any assistance you may need.
Sincerely,
The Personal Comfort Team
I have had this bed for 6 years and…
I have had this bed for 6 years and love it. One of the blatters started leaking and they warranted it as promised.
2025年10月10日
Personal Comfort からの回答
Dear Jack,
Thank you for sharing your experience! We’re so glad to hear that you’ve loved your Personal Comfort bed for the past six years and that our warranty team was able to assist quickly with your replacement. We appreciate your loyalty and trust — here’s to many more years of great sleep!
Sincerely,
The Personal Comfort Team
The order was delivered promptly and…
The order was delivered promptly and the salesperson listened carefully and knew just what I needed. We love our Personal Comfort bed and being able fo keep it in good shape with new items while providing great service is a plus.
2025年10月7日
Personal Comfort からの回答
Dear Sharon,
Thank you so much for your kind words! We're thrilled to hear your order arrived quickly and that our team was able to help you find exactly what you needed. It’s wonderful to know you’re enjoying your Personal Comfort bed and keeping it in top shape with our support. We truly appreciate your loyalty and are always here whenever you need us!
Sincerely,
Personal Comfort
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