Personal Comfort レビュー 

New Customers are valued more than Old Customers.

They have a new warranty for New Customers that would have covered my leaking air bladder issue. But see I am an Old Customer (4 years old), and the New warranty is for New customers, so unfortunately I am out of luck, and had to pay for the faulty air bladder. Even though we bought a very very expensive bed 4 years ago. Old is Bad, New is Good. It's that simple for Personal Comfort. To provide an update: I did have a manager reach out to me since I wrote this review who seemed upset that my review was inaccurate. He was very passionate which I applaud but he seemed to be determined that I was wrong and he was right regarding their new warranty policy. He then suggested potentially covering some of my out of pocket expense but its been over a week and he hasn't reached back to me. So no Select Comfort doesn't get an improved review, as a matter of fact I reduced it by one star.

We received the replacement mattress in a short amount of time - very pleased

It was a pretty easy set up and getting to know our bed. ALthough I thought that the massage was more than a vibration. We are thrilled to have this nice bed.

they politely asked several questions to find my problem, and recommended steps to make sure exactly what it was

Super helpful, and honest. I ordered a replacement part and was paying full price for it. THEY researched my original purchase on their own and told me it was under warranty, saving me $$$.

Our air mattress started leaking and the $160 replacement that is new and improved is like sleeping on an air mattress wrapped in plastic. Every move that is made on my side of the bed is heard by all now. Laying the 2 air mattresses side by side, the new one looks like it is a Walmart pool toy compared to the original air mattress. Overall, this is my 4th replacement part since we bought it. We have replaced 3 control units for the base and now an air mattress. Never again as I am not happy!!!

I had to call and remind you to ship the product I ordered.

They have you write a great review before the bed comes because the salesman makes you believe everything is amazing and the bed can be returned or fixed…. Not true…. Inever considered this being a bad purchase or something I’d wish I could return but I would get it negative stars if I could. Some days the bed is just empty, some days it’s 30 over what we set it at. It’s been a nightmare just don’t bother… they make you keep the bed a certain amount of days before you can return it but just long enough you can’t get the return in by the time they answer. So upset to see thousands of dollars go to waste because we still need a bed we can sleep on and this one is not it

Great customer service! They helped us diagnose the problem and honored our warranty and applied an appropriate discount to the part we needed.

I had to order a new mattress because mine was leaking. The warranty was honored and the process was seamless. Great job.

DO NOT BUY A MATTRESS FROM PERSONAL COMFORT!!!
I paid $6000 + in 2018.
When the air chambers broke, they offered to let me BUY new ones, pay $32 SHIPPING, AND install it myself!! 25 year warranty?? Really??
The service manager said he would "walk us through it." My husband and I are not unintelligent! We are, however, 75 and 70 yes.
old, respectively. We had 3 people working on it. Now the zipper is broken and I basically need a new mattress.
ONLY A REFUND WOULD BE ACCEPTABLE AT THIS POINT.
SHOP ELSEWHERE!

very knowledgeable.very friendly

My existing air chamber started leaking after 8years so I had to purchase a replacement which means I should only
Be paying 65% of the purchase price due to the prorated warranty on the air chamber. Unfortunately no one picks up the phone at customer service, no one returns the phone message when leaving a VM and no one replies to email when leaving an email to try and capitalize on said warranty. Since the leak was causing the bed to deflate, I couldn’t wait for months for them to respond (they still haven’t responded to this day) so I had to pay full price for replacement. Bed warranty isn’t worth anything if you can’t contact them to use it.

Update on 5/22/24. in the spirit of transparency, personal comfort did reach out after this posting and refunded me the correct amount that the warranty would have covered so, while it was certainly disappointing having to get to this point, they did try/succeed in making it right after the fact. That’s worth something anyway.

It was easy to reach you. The technician was helpful and I was sent a new mattress very quickly. I would definitely recommend this company to my friends.

Very helpful service on replacing my air chamber and got it in 3 days.

Controller doesn’t show what setting it is at. Frustrating I don’t like having to push it down just to see how low it is everyday.
I do not have a wireless remote. So you comment back doesn’t work.

Quick, efficient and knowledgeable customer service person.

Ordered a replacement mattress for one side of a king bed. The replacement was like a regular air mattress nothing like what it replaced.

Customer service was very helpful