Petal & Pup レビュー 

Petal & Pup からの回答

2025年1月30日 に更新

Hi Valentina,

Thank you so much for taking the time to leave this review.

We sincerely apologize for any disappointment caused. Please kindly note, our team has been working on a standardized fit that works for all body types, and in the process sizing may have changed within our products and we are actively listening to feedback to take back to our manufacturers for improvements.

Please don't hesitate to reach out to us with any sizing issues you may experience and we will be happy to assist with the best possible resolution!

With love, P&P xx

Petal & Pup からの回答

2025年1月30日 に更新

Hi Allison,

Thank you so much for taking the time to leave this review.

We sincerely apologize for any disappointment. Please kindly note, this information can be found on our Shipping page, so customers may inform themselves prior to making their purchase.

We can see you have been in touch with our customer service team who was able to further assist with your concerns. We hope our provided resolution was able to help turn things around.

Should you ever have any questions or need assistance with anything else whatsover, please don't hesitate to reach back out to us - we're always happy to help in any way we can!

With love, P&P xx

Petal & Pup からの回答

2024年12月18日

Hi Pendra,

Thank you so much for the wonderful review.

Our team always strives to provide a service that exceeds expectations and create tailor made solutions where possible.

We truly hope this has encouraged you to continue shopping with us in the future!

With love, P&P xx

Petal & Pup からの回答

2024年12月18日

Hi Nikki,

Thanks for taking the time to leave this review.

We sincerely apologize for any delivery issues your order may have experienced. It can be difficult at times relying on a third party company to honor their promised standards.

Please kindly note, we receive a large number of inquiries a day and do our very best to respond as promptly as possible. Your patience is so greatly appreciated.

Customer satisfaction is of upmost importance here at P&P, and our team is always happy to provide tailor-made solutions where possible for our customers.

If for any reason your issue has not yet been resolved or you did not receive what you were expecting, please feel free to get in touch with our customer service team at contactus@petalandpup.com.au and note our correspondence here so we can further assist.

With love, P&P xx

Petal & Pup からの回答

2024年12月20日 に更新

Hi Sucheng,

Thank you so much for taking the time to leave this review.

We are so sorry to hear that you were not completely satisfied with your items and that they weren't as hoped. Quality is incredibly important to us here at P&P so we truly can't apologize enough that the items you received were below your expectations.

Our team has been working on a standardized fit that works for all body types, and in the process sizing may have changed within our products and we are actively listening to feedback to take back to our manufacturers for improvements. Our company was founded by a woman, for women to feel their best, and we truly only ever want to make everyone feel beautiful and confident with our products.

While our returns policy states we are only able to accept returns for a store credit or exchange, customer satisfaction is of upmost importance here at P&P, and our team is always happy to provide tailor-made solutions where possible for our customers.

If you did not receive what you were expecting, we would love to resolve this with you! Please reach out to us at contactus@petalandpup.com.au and note our correspondence here and we'll be happy to further assist.

With love, P&P xx

Petal & Pup からの回答

2024年12月18日

Hi Maggie,

Thank you for a lovely review, we are very appreciative of this!

Our team always strives to provide a service that exceeds expectations, so we will be sure to pass on your feedback.

We look forward to serving you again in the future! Have a wonderful day!

With love, P&P xx

Petal & Pup からの回答

2024年12月18日

Hi Genesis,

Thanks for taking the time to leave this review.

We are happy to look into the circumstances surrounding this experience. Please feel free to contact our customer service team at contactus@petalandpup.com.au and note our correspondence here so we can further assist.

With love, P&P xx

Petal & Pup からの回答

2024年12月18日

Hi Jossie,

Thank you for taking the time to leave this review.

We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future. We will be sure to let Paige know about this as we think she is a great asset to our team.

Have a wonderful day and thank you so much for shopping with us!

With love, P&P xx

Petal & Pup からの回答

2024年12月20日

Hi,

Thank you so much for taking the time to leave this review.

We are so sorry your item was received in this condition. It is most definitely not the experience we aim to provide.

Quality is incredibly important to us and we can't apologize enough that the item you received was below your expectations.

Although I was unable to locate any correspondence with our team, we would love to improve your experience with us. Please feel free to reach out to us at contactus@petalandpup.com.au and note our correspondence here and we'll be happy to further assist.

With love, P&P xx

Petal & Pup からの回答

2024年11月5日

Hi Angie,

Thank you so much for taking the time out of your day to provide such a lovely review, we are so appreciative!

We are so happy to hear your experience with us has been nothing but positive and we look forward to continue delivering this to you in the future.

Have a wonderful day!

With love, P&P xx

Petal & Pup からの回答

2024年10月10日

Hi Jessica,

Thanks so much for taking the time to leave this wonderful review!

We are so honoured to have staff that are able to assist you and we look forward to being of service for all your special occasion outfit needs in the future.

Have a wonderful day!

With love, P&P xx

Petal & Pup からの回答

2024年10月10日

Hi Sandy,

Thank you for taking the time to leave us such a lovely review! This truly means the world to our team when we hear such wonderful feedback.

We hope you have an amazing day and thank you for brightening ours!

With love, P&P xx

Petal & Pup からの回答

2024年10月10日

Hi Amanda,

Thank you so much for your wonderful review, we are so appreciative!

We are pleased to hear your experience with us was amazing and we look forward to continue delivering this to you in the future.

With love, P&P xx

Petal & Pup からの回答

2024年10月10日

Hi,

Thanks for taking the time to leave this review.

Kindly note, returns for Petal & Pup items purchased through Macy's are usually processed within 2 business days of arriving to our warehouse.

We are happy to look into the circumstances surrounding this experience. If this issue has still not been resolved, we kindly ask you to please contact us via the Macy's support center and note our correspondence here so we may further assist.

With love, P&P xx

Petal & Pup からの回答

2024年8月17日

Hi Jess,

Thank you for such a wonderful review!

We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.

Have a wonderful day!

With love, P&P xx

Petal & Pup からの回答

2024年8月17日

Hi,

Thank you so much for taking the time to share your feedback.

We are so sorry to hear you experienced issues with your order and would be happy to look further into this right away. Please feel free to contact our customer service team at contactus@petalandpup.com.au so we can further assist.

With love, P&P xx

Petal & Pup からの回答

2024年8月6日

Hi Beth,

Thanks for taking the time to leave this review.

We are always working towards improving for our customers and we value both positive and negative feedback. With that said, we would never remove a review purely because it is a negative one or submit fake positive reviews.

We are sorry to hear you have experienced this issue with your order and would be happy to look into the circumstances surrounding this. If you have not yet received your order or a resolution, please contact our customer service team at contactus@petalandpup.com.au and note our correspondence here so we may look further into this for you right away!

With love, P&P xx

Petal & Pup からの回答

2024年8月6日

Hi Linda,

Thank you so much for taking the time to leave this review.

We do apologize for any confusion or disappointment this may have caused, we'd like to provide a short explanation in the hopes of clearing things up.

Like most companies, there is a shipping cost paid to have the order shipped to you. For our company, this cost is $9.95 plus tax for orders under $80.00, and is included in the total cost at checkout and is non-refundable. When a return is processed and a refund issued, this amount is for the total cost of the item less the initial shipping cost as this has been paid to the carrier to deliver the parcel.

Should there be a need to return, there is a cost for return shipping. A return shipping & processing fee of $9.95 applied to all returns. We do try to keep our shipping costs as low as possible for our customers by providing this flat rate and paying the remainder of the shipping costs.

We can understand that as a first time customer this can be surprising. We do provide all of this information on our Returns page to allow our customers to inform themselves prior to purchasing.

We apologize for any disappointment caused and hope this helps further clarify. If there is anything else we can assist you with, please don't hesitate to let us know as we are always happy to help in any way we can!

With love, P&P xx