Same day delivery, I was able to do a return on an item simply online. I had a faulty zipper and contacted customer service, Ella responded the next day offering a full refund and made the process an... ãã£ãšèŠã
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Hello, I hope that my review will help others as Petal and Pup is an incredibly awesome company and business all the way around, there was an issue with the carrier, but I let the company know and eve... ãã£ãšèŠã
I returned 3 dresses that were the wrong size/didn't fit right using the return label Petal and Pup sent me. I received an email saying they received them, they would assess the condition, then proce... ãã£ãšèŠã
I ordered a shorts/top set and was really happy when it arrived. Unfortunately after the first wash it seemed to shrink a little and meant I couldn't wear it together anymore. After posting a review... ãã£ãšèŠã
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Petal & Pup - the ultimate online fashion destination for affordable, on trend, young women's fashion. Shop dresses, playsuits and more
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Brisbane, ãªãŒã¹ãã©ãªã¢
- contactus@petalandpup.com.au
- petalandpup.com.au
3.8
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Outstanding Customer Service
Natalie is a gem. Outstanding and proactive customer service...... many of the larger companies could learn a lot from you guys.
Best customer service I have had in years. Fast, proactive, knowledgeable and just really nice!
Great dress too, fantastic quality, especially for the price.
2024幎2æ6æ¥
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Petal & Pup ããã®åç
Hi Sara,
Thank you for taking the time to write this review!
We are so happy to hear our Customer Experience team was able to assist you. We will be sure to let Natalie know about this as we think she is a great asset to our team.
Thank you again! Have a lovely day!
With love, P&P xx
Great customer service
Love the clothes, but the customer service is really next level. Always happy to help and very prompt.
2024幎2æ12æ¥
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Petal & Pup ããã®åç
Hi Vanessa,
Thank you so much for the wonderful review!
Our team always strives to provide a service that exceeds expectations and create tailor made solutions where possible, so we will be sure to pass on your feedback.
We truly hope this has encouraged you to continue shopping with us again in the future!
With love, P&P xx
Terrible quality
Terrible quality, this is absolutely a front for an AliExpress drop shipping company.
Clothes didn't fit and refunds are not offered.
Don't waste your time or money.
2024幎2æ6æ¥
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Great customer service through chatâŠ
Great customer service through chat line. Easy refund and questions answered. Love the website
2024幎2æ7æ¥
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Petal & Pup ããã®åç
Hi Lisa,
Thank you for such a lovely review!
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
Always a pleasure to shop at Petal & Pup
You guys are so amazing with your delivery time frames⊠Not only do I keep purchasing from you because of the amazing dresses and the online experience BUT the shipping is so fast!
2024幎2æ8æ¥
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Petal & Pup ããã®åç
Hi Shanelle,
Thank you so much for your wonderful review, we are so appreciative!
We are pleased to hear your experience with us has been amazing, and we look forward to continue delivering this to you in the future!
With love, P&P xx
I placed an order and never receivedâŠ
I placed an order and never received it. This is the second Iâve experienced problems with orders. The first time I ordered was summer 2023. I had to send several emails, and other inquiries on the website in order to receive a response. It took 3 weeks for a response and received my order a month later. Now, Iâm stuck in the same situation. The tracking said it was delivered to another city and not accurate tracking information. The promised delivery date is a lie!
Patricia
2024幎1æ22æ¥
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Petal & Pup ããã®åç
Hi Patricia,
Thank you so much for taking the time to leave this review.
Our sincerest apologies for the delivery delays you have experienced. It can be difficult at times relying on a third party company to honor their promised standards.
Upon looking into the details of your recent order with us, we see it was marked as delivered on January 22nd. There are times that the tracking is marked as delivered however, it does not get dropped off until the following 1-3 business days due to recent delays that the carrier has been experiencing.
I see our lovely team member Paige has been in contact via email regarding this issue. It appears as though you may have not received these responses. Regrettably there are times our emails may end up in your spam folder as this is a common occurrence with select email hosts.
Rest assured, customer satisfaction is of upmost importance here at P&P, and our team is always happy to provide tailor-made solutions where possible for our customers. If you have not yet received your order, please reach back out to us at contactus@petalandpup.com and we'd be happy to further assist!
With love, P&P xx
Wow so impressed I brought a dress thenâŠ
Wow so impressed I brought a dress then realised wrong kind of dress for a wedding within hours replied to my email and refund straight away amazing customer service!
2024幎1æ11æ¥
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Petal & Pup ããã®åç
Hi Debbie,
Thank you for such a wonderful review!
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
Petal n pup is my go to online clothingâŠ
Petal n pup is my go to online clothing store! The customer care team is very responsive, friendly and helpful when contacted.
Julia helped me recently and was so lovely.
Love their style of clothes, Iâm always buying my dresses from here and always get lots of compliments!
2024幎1æ10æ¥
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Petal & Pup ããã®åç
Hi Anthoné,
Thank you for taking the time to leave us such a lovely review! This truly means the world to our Customer Experience team when we hear such wonderful feedback.
We hope you have an amazing day and thank you for brightening ours!
With love, P&P xx
I ordered a cream cardigan
Update! CS reached out. Gave me the original price I paid first time for the cardigan and refunded shipping cost! All happy over here!
I ordered a cream cardigan. Really wanted it. To get free shipping I also ordered another Shacket.
Anyway, apparently the cream cardigan went out of stock and could not be fulfilled so they refunded my money but the same exact day that they refunded my money. I went back on the website and saw that the cardigan was in stock. I tried to reach customer service for days on the chat which is definitely not live and it takes them days to respond to your emails, it was suggested that I re-ordered the cardigan. my issue with this was I paid $56 for it and re-order it would be $79 plus I would have to pay for shipping whenever I had it arranged the first order that I wouldnât pay for shipping. they have no phone number to actually speak with a person and whoever is replying to my emails. Doesnât understand that all Iâm wanting is for them to fulfill my original order. I would not recommend ordering from this site especially if their customer service cannot do any better taking days to get a response and having no number to speak with a person is very frustrating.
2023幎12æ19æ¥
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Petal & Pup ããã®åç
Hi Heather,
Thank you so much for taking the time to leave this review. Your patience is so greatly appreciated as we work through higher than normal volumes.
Our sincerest apologies for any confusion or disappointment caused.
Regrettably, the cardigan purchased became out of stock at the time your order was processed, therefore a refund was issued back to your original payment method due to the item not being able to be fulfilled.
Kindly note, the item was out of stock when the refund was issued, however there are times we may get one back through returns, which then gets put back into our stock.
Rest assured our team is here to help and are always happy to make tailor-made solutions to suit our customers. I see you have been in correspondence with our lovely team member Elizabeth, who was able to assist you in obtaining your desired item for the original price purchased.
Should you find you need any further assistance in the future, please don't hesitate to get in touch with us as we are always happy to help!
Have a wonderful day!
With love, P&P xx
Just awful!
Where do I start? The clothes are so hit and miss, but mostly miss. The sizing varies greatly from piece to piece, and the quality is not great.
The worst thing is their no refund policy. If you are unlucky like me, youâll be in a perpetual loop of returns, which wouldnât be an issue if they didnât charge $10 each time for return postage.
Their website is clunky, particularly on a mobile - it often resets midway through a search, and the returns screen is just awful.
PETAL & PUP REMOVE NON 5 STAR REVIEWS FROM THEIR SITES.
Avoid the trouble, and avoid this brand!
---
REVISION 17 January 2024.
After some digging, I have discovered that Petal & Pup bury their bad reviews. They order their reviews by star rating then by date newest to oldest:
- 4 star reviews start at page 958
- 3 star reviews start at page 1030
- 2 star reviews start at page 1064
- 1 star reviews start at page 1076
My review was hidden on page 1215.
2023幎12æ15æ¥
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Petal & Pup ããã®åç
Hi Vanessa,
Thank you so much for taking the time to share your feedback.
We are always working towards improving for our customers and we value both positive and negative feedback. With that said, we would never remove a review purely because it is a negative one.
Product reviews listed on our website are moderated only to keep foul language, nudity and or comments not pertaining to the product purchased from being shared. Unfortunately with AI where it is, we must be cautious in allowing all reviews submitted to be posted.
If you have any other specific details as to a review you posted not being published or have specifics you could share on any other areas of dissatisfaction please contact our customer experience team directly at contactus@petalandpup.com.au and they will share those details with the team that can take action.
We are also so incredibly disappointed to hear that the items you received weren't as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garments you received were below your expectations.
Although I was unable to locate any correspondence with our team, we would love to resolve this with you. Please feel free to reach out to us at contactus@petalandpup.com.au and note our correspondence here so we can create a tailor-made solution for you!
We look forward to hearing from you soon!
With love, P&P xx
Always good quality and quick help withâŠ
Always good quality and quick help with problems
2023幎12æ7æ¥
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Petal & Pup ããã®åç
Hi Jenny,
Thank you for such a wonderful review!
We are so honoured to have staff that are able to assist you and we look forward to continuing this in the future.
Have a wonderful day!
With love, P&P xx
Great customer service, very good material for price
I bought a dress in July 2023 but didnât try it . I wanted to wear it later but it was faulty. The zipper was really bad that one side dress was out of shape . I sent the phone Customer service immediately accept to do the refund even 4 months passed from my purchase .
It was a very pretty dress for really good value and material . Just bad luck the sewing had issue in this one instance
2023幎12æ1æ¥
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Petal & Pup ããã®åç
Hi Parva,
Thank you so much for taking the time to leave this review!
Our team always strives to provide a service that exceeds expectations and create tailor made solutions where possible. We truly hope this has encouraged you to continue shopping with us again in the future.
With love, P&P xx
Great customer service from Abby
Great customer service from Abby. Made loads of returns lately and sheâs helped keep
Me updated on most of these ! Thanks Abby.
2023幎12æ12æ¥
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Petal & Pup ããã®åç
Hi Rachel,
Thank you so much for taking the time to write a review!
We are so happy to hear our Customer Experience team was able to assist when needed. We will be sure to let Abby know about this as we think she is a great asset to our team.
Have a wonderful day!
With love, P&P xx
Absolutely amazing shopping experienceâŠ
Absolutely amazing shopping experience Abby really went above and beyond with her 5 star customer service!
2023幎12æ5æ¥
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The absolute worst online process forâŠ
The absolute worst online process for refunds still 3 months waiting, wouldnât trust them sizing is off material is absolutely not worthy of what they charge! Seriously disappointing. Would never buy again - Major mistake and cheap quality.
2023幎10æ23æ¥
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Petal & Pup ããã®åç
Hi Rebecca,
Thank you so much for taking the time to leave this review.
We are so incredibly disappointed to hear that the item you received wasn't as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garment you received was below your expectations.
We are also so sorry to hear you have not received your refund notification. Please note, returns are processed within 3-6 business days of arriving to our warehouse and once your return has been processed you will receive an email with the details. There are times these emails may end up in your spam folder as this is a common occurrence with select email hosts, therefore we kindly suggest checking there in the future.
We would love the chance to resolve this with you. Please feel free to reach out to us at contactus@petalandpup.com.au and note our correspondence here so we can create a tailor-made solution for you!
We look forward to hearing from you soon!
With love, P&P xx
I love my Rhiannon Knit Sweater
I love my Rhiannon Knit Sweater. It's soft, colorful, and fits perfectly as advertised. I often wonder why people write such nasty reviews.
2023幎12æ6æ¥
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Petal & Pup is my go to for anyâŠ
Petal & Pup is my go to for any occasion. They have some of the most beautiful outfit and I am obsessed with their clothing line. Wish they had a physical store in QLD. Prompt customer service and Kiran was very helpful to navigate if there is any issues with purchases. Canât wait to see the new arrivals. Keep up the good work ððŒ Petal & Pup Team ð
2023幎12æ1æ¥
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Petal & Pup ããã®åç
Hi Kab,
Thank you for your lovely review, we are very appreciative of this!
To hear that the quality our garments was amazing is wonderful feedback for ourselves.
We are so happy to hear our Customer Experience team was able to assist and take action as required. We will be sure to let Kiran know about this as we think she is a great asset to our team.
We look forward to serving you again in the future!
With love, P&P xx
Amazing Customer Service.
Amazing customer service with the company never had an issues. Prompt to answer questions friendly and beautiful quality clothing.
2023幎11æ29æ¥
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Petal & Pup ããã®åç
Hi Michelle,
Thank you for taking the time to leave us such a lovely review!
This truly means the world to our Customer Experience team when we hear such wonderful feedback.
We hope you have an amazing day and thank you for brightening ours!
With love, P&P xx
Itâs so terrible I canât even describeâŠ
Itâs so terrible I canât even describe how bad the quality is. This beach dress is worse than Kmart quality but 5 times more expensive. I couldnât even return it bc of their return policy.
2023幎11æ28æ¥
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Petal & Pup ããã®åç
Hi Olga,
Thank you for taking the time to leave this review.
We are so incredibly disappointed to hear that the item you received wasn't as hoped. Quality is incredibly important to us, so I truly cannot apologise enough that the garment you received was below your expectations.
Although I was unable to locate any correspondence with our team, we would love to resolve this with you. Feel free to reach out to us at contactus@petalandpup.com.au and note our correspondence here so we can create a tailor-made solution for you!
We look forward to hearing from you soon!
With love, P&P xx
Great Customer Care - Thank you Bless! âŠ
I wanted to say thank you to Bless who helped me with my first app order. My order went through and my bank account was debitted but didnât receive any order confirmation or order number. Bless firstly returned my call and helped me track my order and kept me informed via email. Great customer service in my point of view and even more appreciated when purchase are made online only. Thank you again Bless!
2023幎11æ21æ¥
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