Petcoveshop レビュー 

Awesome customer service very easy to deal with.Butch was fantastic

Spoke with Alondra regarding a mechanical issue with our new automatic litter box. The help was fantastic and a new replacement is being shipped. Very easy to deal with and quite responsive. Would definitely recommend this company

To start off, I really need to give a high five to my Customer Service Representative, Fred. I sent an email to Petcove support with an issue I’ve had for the last 3 months and I did not expect to receive a response for a couple days. However that was not the case. I got a return email within an hour or less and followed Fred’s direction to check my unit and sent photos as asked. Fred told me he sent the info to his team for review. I honestly did not expect another response for awhile, but the next day when I reached out to ask for any updates, he sent me a tracking number for the total replacement of my Petcove auto cleaning litter box. I was blown away! Never expected a total replacement. This is truly the best and most prompt to respond Customer Service Team I have ever dealt with. Fred made the process so easy and pleasant. So Kuddos again to you Fred. I Love my Petcove product and their Awesome Customer Service Team. They truly stand behind their products and lifetime warranty.

I have had the pleasure of working With Alondra a few times now. Whenever there is something wrong she continues to address my issue and get us the fastest response in form of customer service. This is one the best Customer Service experiences I have had.

I was having issues with a litter box that I ordered and Fred was able to assist and immediately send out the replacement that I needed! Great customer service.

Wow the way this team and specifically Alondra helped me through out the process of figuring out what was wrong/ replacing our broken litter box was BEYOND AMAZING. I cannot recommend this company enough. They were quick to reply and I really appreciated the recommendation on other options of how to possibly fix it. And then getting our new one shipped out so fast and delivered within only a couple days was so fantastic. We love love love our litter box and I’m so happy with this team and Alondra’s help with our new one and being so understanding. Thank you PetCove team!!

After putting in a claim for replacement parts for the Petcove automatic litter pan, I thought I would just be getting the replacement parts I asked for but, instead, they sent me an entirely new litter pan. I admire your company’s customer service. It has been a pleasure working with you. Customer service has gone down hill, this day and age, but this company has been amazing!!! Thank you!!

Petcove customer service is fantastic. I had an especially great experience with Fred, who was extremely helpful in helping me work through replacing my automatic litter box. He was extremely responsive and prompt in helping come to a solution, and made an experience that was initially bothersome very smooth and easy.

Alondra was professional and expedient in rectifying my issues. Trouble shooting was clear and simple. Thank you.

Great customer service. They are quick to respond and offer solutions.
Alondra was very helpful

Petcove offers nothing less than World Class customer service. They offer products that you can count on and they standby them. Something is very rare these days.

I want to say a special thanks to Butch, my Customer Service Reprehensive, who has offered amazing support above and beyond.

I purchased the Purrtek Lite Litter box as a christmas gift. My kids absolutely loved it. Unfortunately it stopped working last week. When I contacted Petcoveshop and explained what was happening Alondra took care of everything immediately. She did not give me a runaround and was able to get us a replacement right away. I would absolutely recommend purchasing from this company as they stand behind their products.

I bought large cat litter box that said was good size from cats up to 22lbs. Easy to set up and shipped quickly but unfortunately it was not large enough for us as we have 3 Maine Coon cats. They were all to big to get in box and even turn around.
Contacted Petcoveshop and spoke with Alondra. Very pleasant lady and understanding my problem.
Sent me a return label and I shipped it back and received refund all in one week.
Great customer service and thank you Alondra

Alondra was amazing to work with. My unit quit working after 9 months. Sent a quick video & they issued me out a new unit within 24 hours. Let me keep my old unit as well. Probably the best customer service a company has offered.

The response was prompt. The agent was knowledgeable and very helpful.

After a problem I had with my litter box having an odour issue, I contacted customer service . They went above and beyond to fix my issue and keep their customer happy . I have nothing but praise for”CM” for the professionalism. They kept me informed regularly and was a pleasure to correspond with. Keep up the amazing job !!!!

Highly recommend Petcove! We purchased an automated cat litter box from them, and when we had an issue, their customer service was fantastic. They replaced the unit right away, followed up to make sure everything was working properly, and made the entire process easy and stress-free. It's great to see a company that truly stands behind its products and cares about its customers.

Based on our experience, I would not hesitate to recommend Petcove to anyone looking for quality products backed by exceptional customer service. The Wheeler's Simi Valley Ca,

I am so pleased with Petcove electric litter box. When mine messed up, I was so sad! I contacted Petcove via email, Mrs. Alondra responded back right away and helped me get a new Petcove electric litter box! So happy my home doesn’t smell anymore!

After a small piece broke off our litter box, it would no longer work so we called to maybe get a replacement part. Alondra let us know that the part was on back order but the company would gladly replace our litter box. It arrived within 3 days of talking with Alondra. We were amazed at such good customer service and wish every company would stand behind their products like this one! Thank you so much. We have bought 3 units total, one for us and 2 for our adult children. So glad we chose this brand!

Great customer service. They were honest, quick response, no hassles and professional.